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PowerToys Settings not opening :( #23982

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anurag01a opened this issue Feb 8, 2023 · 37 comments
Closed

PowerToys Settings not opening :( #23982

anurag01a opened this issue Feb 8, 2023 · 37 comments
Labels
Issue-Bug Something isn't working Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something Priority-1 Bug that is high priority Severity-High Bugs that we consider a blocking issue for release (crashes stuff outside of PT)

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@anurag01a
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Microsoft PowerToys version

0.67.1

Installation method

GitHub, PowerToys auto-update, Microsoft Store

Running as admin

None

Area(s) with issue?

General

Steps to reproduce

Despite being installed and recently being updated, Why is it not opening?

Screenshot_20230208_201347

✔️ Expected Behavior

It should have opened!

❌ Actual Behavior

It is neither getting shown in installed apps at Store nor at Windows Search.
Hence, I am unable to run power toys and no power toy features are working.

Other Software

No response
@anurag01a anurag01a added Issue-Bug Something isn't working Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Feb 8, 2023
@crutkas
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crutkas commented Feb 8, 2023

/reportbug

@crutkas
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crutkas commented Feb 8, 2023

Do you have the icon in the system tray?

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Feb 8, 2023
@microsoft-github-policy-service
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Hi there!

We need a bit more information to really debug this issue. Can you add a "Report Bug" zip file here? You right click on our system tray icon and just go to report bug. Then drag the zipfile from your desktop onto the GitHub comment box in this issue. Thanks!
Report Bug

@crutkas
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crutkas commented Feb 8, 2023

When you say “open”, walk me through this

@RMWinslow
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RMWinslow commented Feb 9, 2023 •
edited
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I'm getting a similar problem after the most recent update (0.67.1)

  • PowerTools "Runs" is showing up in the system tray.
  • But I cannot open a PowerTools window. And thus cannot change the settings.
    • None of the following work: Opening PowerTools from the start menu, opening it by clicking on the system tray, right clicking on the system tray icon and selecting "settings". I get the hourglass icon for a moment and then no further response.
  • Only some functionality seems to be working with the program in this state. My key remappings are working fine. But the Quick Accent feature is not.
  • Restarting my machine did not fix this problem.

PowerToysReport_2023-02-09-00-09-37.zip

Edit: I can also confirm that my problem can be fixed by downgrading to 0.67.0

@anurag01a
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@RMWinslow perfectly described what's happening!
Here are some more snaps of the system tray:

image

image

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something labels Feb 9, 2023
@jaimecbernardo
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@RMWinslow , Looking at the installfolderstructure.txt from the bug report, it looks like some previous files from 0.67.0 were not upgraded correctly. Specifically PowerToys.Interop.dll

Would you mind:
1 - Uninstall PowerToys.
2 - See if the PowerToys install directory (default: C:\Program Files\PowerToys) is still there. If it is, delete it manually.
3 - Install PowerToys.

Please let us know if this works for you.
/needinfo

@stefansjfw , We've had other cases recently where this also happened for PowerToys.Interop.dll . Can you check if there's anything different about PowerToys.Interop.dll or add some logs we can see in the reports?

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up labels Feb 9, 2023
@jaimecbernardo jaimecbernardo changed the title PowerToys not opening :( PowerToys Settings not opening :( Feb 9, 2023
@jaimecbernardo jaimecbernardo added Priority-1 Bug that is high priority Severity-High Bugs that we consider a blocking issue for release (crashes stuff outside of PT) labels Feb 9, 2023
@anurag01a
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Should I also do what's been instructed to @RMWinslow ?

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something labels Feb 9, 2023
@stefansjfw
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Should I also do what's been instructed to @RMWinslow ?

Yes, please.

@stefansjfw stefansjfw added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Team-Response An issue author responded so the team needs to follow up labels Feb 9, 2023
@stefansjfw stefansjfw mentioned this issue Feb 22, 2023
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@microsoft-github-policy-service microsoft-github-policy-service bot removed the Status-No recent activity no activity in the past 5 days when follow up's are needed label Apr 24, 2023
@stefansjfw
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Thanks for the update. I'll close the issue for now. If it happens again, feel free to reopen it.

@yashamon
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I am getting the same problem. Does not start, nothing in tray. No previous files in Program Files prior to install.
I tried via Store, Winget and scoop, surely scoop at least should start since it doesn't care about system files.

Windows 11, Insider, Release channel.

@stefansjfw
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@yashamon Could you attach /bugreport?

@microsoft-github-policy-service microsoft-github-policy-service bot removed the Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams label Jul 25, 2023
@microsoft-github-policy-service
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Hi there!

We need a bit more information to really debug this issue. Can you add a "Report Bug" zip file here? You right click on our system tray icon and just go to report bug. Then drag the zipfile from your desktop onto the GitHub comment box in this issue. Thanks!
Report Bug

@yashamon
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How can I attach bug report? Nothing shows up in system tray. In fact, if I execute powertoys.exe in shell there is no output at all.

@stefansjfw
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Sorry, forgot to mention the workaround for bug report. Go to Program files (or any dir Powertoys is installed in)/tools and run BugReportTool.exe. it should generate zip file on your Desktop. Thanks

@yashamon
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yashamon commented Jul 29, 2023 via email

@yashamon
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yashamon commented Jul 29, 2023 via email

@yashamon
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yashamon commented Jul 30, 2023 via email

@miketrill
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I've been using powertoys since 0.43 (21?) and its always been stable and a great tool! Since the upgrade to 0.7? powertoys or settings won't open. Any attempt to interact causes windows explorer to 'die' . Windows 11 is patched up to date and I've attached a report.

I've uninstalled and checked the install directory is empty. then downloaded the lastest binaries from github manually . Normally I let powertoys update automatically .

PowerToysReport_2023-10-03-22-46-56.zip

@miketrill
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This fixed by the last malwarebytes update

@korbinianhutter
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korbinianhutter commented Oct 12, 2023 •
edited
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I have the same issue with version 0.73.0: It seems like all of the Tools are working but I cannot open the PowerToys overview or its settings (when I click on it, nothing happens).

But I was able to generate the ZIP with the report:
PowerToysReport_2023-10-09-15-16-05.zip

Edit: Every time I want click on the PowerToys-Icon in the systray, the following Error gets listed in the Windows Event Viewer (unfortunately my system language is German):

Name der fehlerhaften Anwendung: PowerToys.Settings.exe, Version: 0.73.0.0, Zeitstempel: 0x64b07659
Name des fehlerhaften Moduls: Microsoft.ui.xaml.dll, Version: 3.1.3.0, Zeitstempel: 0x87c36a2b
Ausnahmecode: 0xc000027b
Fehleroffset: 0x00000000007e5d8a
ID des fehlerhaften Prozesses: 0x0x49C
Startzeit der fehlerhaften Anwendung: 0x0x1D9FCE26C95D693
Pfad der fehlerhaften Anwendung: C:\Program Files\PowerToys\WinUI3Apps\PowerToys.Settings.exe
Pfad des fehlerhaften Moduls: C:\Program Files\PowerToys\WinUI3Apps\Microsoft.ui.xaml.dll
Berichtskennung: d75d4eab-feeb-4382-98aa-697d6ae629b5
Vollständiger Name des fehlerhaften Pakets: 
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

As reported previously, a reinstall will help to resolve the problem but I think it's better to fix the error that is causing that problem.

@IngCEA
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IngCEA commented Dec 29, 2023

I'm having a similar issue, I tried to open, I see the windows but it closes before I can interact with the window of PowerToys.

PowerToysReport_2023-12-29-12-10-28.zip

@surrenity
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I'm having the same issue, using latest version as of this post. Uninstalled and Reinstalled several times but no luck. Whenever I try to launch settings from the Taskbar it never opens.

PowerToysReport_2024-02-21-09-03-13.zip

@THENMC
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THENMC commented Feb 22, 2024

Same issue, the only way to solve it was to uninstall everything with Bulk Crap Unninstaller, deleting the Registry Keys and Power Automate, which has a different entry somehow.

Then installed from Microsoft Store, not the installer in the website. That solved the issue, tried everything suggested here and some other options I found online and nothing seemed to help but this.

@DanielSmith-Tyler
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Same issue, PowerToys v0.80.1 loads into the System Tray but I can't get the Settings to open. Downloaded from Microsoft Store.
PowerToysReport_2024-04-25-10-24-31.zip

@Pr0pHesyer
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PowerToysReport_2024-07-01-20-27-39.zip
Same issue

@SergeyBarskiyTyler
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Same issue
PowerToysReport_2024-07-07-14-37-23.zip

@darrell-owen
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PowerToysReport_2024-07-22-09-13-39.zip
Same issue. Used to work on Win 10, upgraded to Win 11, never seen PowerToys again except in system tray and pop-up menu. Tried everything here.

@Andrew-Arthur
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Same Issue
PowerToysReport_2024-07-29-12-16-41.zip

@zchrykng
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zchrykng commented Aug 1, 2024

I'm also experiencing this on my work machine. Application appears to be running, but settings and other screens won't open. The frame of the window appears, but then disappears before any content is shown.

Downgrading to 0.80.1 seems to fix the problem. At least the screens will open. Bug report from 0.80.1 attached.
PowerToysReport_2024-08-01-14-20-28.zip

@BS-Lee
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BS-Lee commented Oct 2, 2024

If you installed powertoys in Microsoft store, the path would be "C:\Users(username)\AppData\Local\Microsoft\PowerToys".
I resolved not opening issue by following steps.

  1. remove powertoys in the control panel.
  2. delete the folder mentioned above.
  3. reboot PC.
  4. install 0.80.1 version.

@zenus260
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zenus260 commented Feb 1, 2025

I'm dealing with the same issue. I've updated to 0.88.0 and the issue persists. Originally, functions would not trigger though uninstalling and reinstalling fixed that. Neither settings nor quick access open however.

PowerToysReport_2025-02-01-22-32-44.zip

@Electronics
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+1 to the issue, can't open powertoys any more. Tried uninstalling, purging and re-install. (both system wide and user install and via MS-store).

PowerToysReport_2025-02-13-14-55-24.zip

@daterr98
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+1 to the issue, can't open powertoys any more. Tried uninstalling, purging and re-install. (both system wide and user install and via MS-store).

PowerToysReport_2025-02-20-05-03-25.zip

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