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TROUBLESHOOTING.md

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Troubleshooting

The installation and setup of Shairport Sync is straightforward on recent Linux distributions. Issues can occasionally arise caused by problems elsewhere in the system, typically WiFi reception and/or the WiFi adapter settings, the network, the router, firewall settings or some more esoteric audio interfaces.

In this brief document will be listed some problems and some solutions, some provided by other users.

  1. Before starting, ensure that your software is up-to-date.
  2. Set the interpolation in the general section of the configuration file to basic as the soxr setting can cause lower-powered devices to bog down at critical times, e.g. see this report.

WiFi and Microwaves

Microwaves can interfere with WiFi -- see here for example.

WiFi adapter running in power-saving/low-power mode

Check Throughput You can learn how to check your Wi-Fi's throughput by following this tutorial.

Problem Shairport Sync is installed and running, but sometimes it disappears from the network, and sometimes it suffers from long dropouts.

Possible Cause This can be caused by lots of things, however, the most prominent cause is that the Wi-Fi adapter may be set to run in a low-power/power-saving mode; which after a certain period of time(usually a minute or so), if the adapter is not busy, the system will hold back the active use of the adapter.

This is an unintended scenario where Shairport requires the Wi-Fi adapter at all times to function properly. Hence you need to turn off the power saving/low-power mode.

How you do this varies with platform to platform or adapter to adapter and therefore internet search is your friend or some closed issues on this repo has some more knowledge for you as well.

However, below are the instructions for the onboard Wi-Fi chip that comes with Raspberry Pi, another popular chip(Realtek RTL8188CUS), and, the chip 8192cu.

Moreover, if you want an in-depth look at Raspberry Pi Wi-Fi adapters, here is a good primer.

Onboard Wi-Fi Chip

Here, for instance, is the command for the C.H.I.P. from Next Thing Co., which has built in WiFi and Linux and has the iw command installed:

# iw dev wlan0 set power_save off

Here is the command sequence for a Raspberry Pi 3, which has built-in WiFi:

# iwconfig wlan0 power off

Alternatively, (also for the Raspberry Pi), add the following line:

wireless-power off

to the file /etc/network/interfaces.

Here is another option, suggested by davidhq in #653:

# nano /etc/network/if-up.d/off-power-manager

Type:

#!/bin/sh
/sbin/iwconfig wlan0 power off

Then:

# chmod +x /etc/network/if-up.d/off-power-manager

Realtek RTL8188CUS

The chip Realtek RTL8188CUS is a popular one used by many Wi-Fi adapters. To disable its power-saving/low-power mode:

  • sudo vim /etc/modprobe.d/r8188eu.conf,
  • paste the below content into the file,
    • options r8188eu rtw_power_mgnt=0 rtw_enusbss=0
  • sudo reboot

After the reboot, the power-saving/low-power mode should be disabled. You can check it by the following command. In return, it should output 0.

cat /sys/module/r8188eu/parameters/rtw_power_mgnt

8192cu

Another chip you may encounter is 8192cu. The process is similar to Realtek RTL8188CUS – just a simple name change.

  • sudo vim /etc/modprobe.d/8192cu.conf,
  • paste the below content into the file,
    • options 8192cu rtw_power_mgnt=0 rtw_enusbss=0
  • sudo reboot

After the reboot, the power-saving/low-power mode should be disabled. You can check it by the following command. It should return the value 0.

cat /sys/module/8192cu/parameters/rtw_power_mgnt

Faulty WiFi

For an example of what it can take to track down a bad WiFi situation – in this case, a faulty WiFi adapter – please look at this report.

Can't play from iTunes on Windows

Problem

You can play from other devices but not from your Windows PC.

Possible Solution

Allow network discovery. This setting creates a private type network and enables Windows to access the ports and protocols necessary to use Shairport Sync.

UFW firewall blocking connections on Raspbian (Raspberry Pi)

Problem

You have installed Shairport Sync successfully, the daemon is running, you can see it from your remote terminal but you are unable to play a song.

Before you change anything to your configuration

  • Type the following command:

    sudo ufw disable

  • Try to launch a song from your remote device on the Shairport-sync one, if this works, proceed to the next step and follow the ones described below, in the solution section.

  • Enable UFW through the following command:

    sudo ufw enable

Solution

You have to allow connections to your Pi from remote devices. To do so, after re-enabling UFW (see last step of the previous section), enter the following commands in shell:

sudo ufw allow from 192.168.1.1/16 to any port 3689 proto tcp
sudo ufw allow from 192.168.1.1/16 to any port 5353
sudo ufw allow from 192.168.1.1/16 to any port 5000:5005 proto tcp
sudo ufw allow from 192.168.1.1/16 to any port 6000:6005 proto udp
sudo ufw allow from 192.168.1.1/16 to any port 35000:65535 proto udp

You may have to change the IP addresses range depending on your own local network settings.

You can check UFW config by typing sudo ufw status in shell. Please make sure that UFW is active, especially if you have deactivated it previously for testing purpose.

Run your song from your remote device. Enjoy !

Shairport Sync Won't Start Automatically After Reboot

This refers to slower machines, such as the Raspberry Pi Zero or the original (single core) Raspberry Pi, running a recent Linux that uses systemd.

Problem

Having compiled Shairport Sync properly using the README guide, and having completed the make install step, and having enabled startup on reboot using $ sudo systemctl enable shairport-sync, Shairport Sync will start manually upon entering $sudo systemctl enable shairport-sync, but it will not start automatically after a reboot.

Possible Cause

On lower-powered machines, such as the Raspberry Pi Zero or the original (single core) Raspberry Pi, particularly with a USB sound card, it may be that the sound system is not ready when Shairport Sync is automatically started. The result is that Shairport Sync cannot see the device it needs and shuts down.

Possible Solution

A good solution is to delay the automatic startup of Shairport Sync by a few seconds using the systemd timer mechanism:

Create a file called shairport-sync.timer and place it alongside shairport-sync.service in /lib/systemd/system. The file should contain the following:

[Unit]
Description=Shairport Sync AirPlay receiver

[Timer]                       
OnBootSec=10s              
Unit=shairport-sync.service

[Install]    
WantedBy=multi-user.target  

You need to disable the shairport-sync service because the timer is calling the service, and you need to enable the shairport-sync timer:

# systemctl disable shairport-sync
# systemctl start shairport-sync.timer
# systemctl enable shairport-sync.timer

See also #179, with thanks to @maumi and others.

Alternative Solution

  • Edit Shairport Sync service file sudo nano /lib/systemd/system/shairport-sync.service
  • Update the service section to include the line ExecStartPre=/bin/sleep 5

Example:

[Service]
ExecStartPre=/bin/sleep 5
ExecStart=/usr/local/bin/shairport-sync
User=pi
Group=pi

Stuttering audio on certain USB DACs (such as the Creative Soundblaster MP3+)

Problem When using a USB DAC on a Raspberry Pi audio plays fine through other methods (such as through mpd, mopidy, mplayer or aplay) but when streamed to Shairport Sync regular dropouts or stutters are heard.

Possible Cause There is a suspicion (although this is not 100% confirmed) that this is a fun latency/timing issue related to a combination of

  • The Raspberry Pi's ethernet itself being a USB device resulting in shared bandwidth/interrupts with USB DACs
  • Shairport Sync continually checking the latency of the USB DAC to maintain synchronisation of audio
  • Quirky USB DACs (already known to be problematic on the Raspberry Pi more info available here For more discussion on this issue see issue 167 or read on for the quick fix!

Possible Solution To get nice smooth audio first check the details of your USB DAC by either using 'aplay -l' which will give you output something like this:

**** List of PLAYBACK Hardware Devices ****
card 0: ALSA [bcm2835 ALSA], device 0: bcm2835 ALSA [bcm2835 ALSA]
  Subdevices: 8/8
  Subdevice #0: subdevice #0
  Subdevice #1: subdevice #1
  Subdevice #2: subdevice #2
  Subdevice #3: subdevice #3
  Subdevice #4: subdevice #4
  Subdevice #5: subdevice #5
  Subdevice #6: subdevice #6
  Subdevice #7: subdevice #7
card 0: ALSA [bcm2835 ALSA], device 1: bcm2835 ALSA [bcm2835 IEC958/HDMI]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: MP3 [Sound Blaster MP3+], device 0: USB Audio [USB Audio]
  Subdevices: 0/1
  Subdevice #0: subdevice #0

or look at your exisiting '/etc/asound.conf' file, which may look something like this

pcm.!default {
    type hw
    card 1
}
ctl.!default {
    type hw
    card 1
}

The important information you want is the card number which in this case is 1.

Now modify your 'etc/asound.conf' file (or create one if it doesn't exist) using the following template substituting the 'pcm "hw:1"' and 'card 1' sections with the card number of your device

pcm.!default {
    type plug
    slave.pcm {
        type dmix
        ipc_key 1024
        slave {
            pcm "hw:1"
            rate 48000        # this line is only needed for USB DACs which only support 48khz
            period_time 0
            period_size 1920
            buffer_size 19200
        }
    }
}
ctl.!default {
    type hw
    card 1
}

This sets the default alsa audio device to be the USB DAC via a dmixer plugin (which can be used by multiple applications at once) using a modified period and buffer size and optionally mix to 48khz.

This will then be used by default by Shairport-Sync and any other applications using alsa.

Note that some distributions (such as Volumio 2) don't use an asound.conf file by default, they instead specify the hardware details directly in '/etc/mpd.conf' files so some more in-depth modification is needed to override this.

(Note: not tested by Mike B.)