Forgot password won't send email to user with partially-completed profile

[briangrossman]

Steps to Reproduce

This one is a little sticky. I've been unable to reproduce it myself, but I've see it in production twice. (Lower priority for now, but I wanted to track it).

While these are not explicit steps to reproduce the issue, this is what I know:

• It appears as though the user only has 1/2 of their profile completed. users_legaladdress is completed, but users_profile only has data for id, created_on, updated_on (same as created_on), and user_id.
• When the user tries to use the forgot my password link, they receive the message that if an account exists for this email, they will receive a message. But there is nothing sent via MailGun
• When I try to hijack the user via the admin, they don't appear to be logged in.
• I am able to explicitly create a forgot my password link in the shell using commands provided by Gavin (I can give them to you if needed)
• I am unable to reproduce this error by simply abandoning my session after completing 1/2 of the profile.

Expected Behavior

User should be able to send a forgot my password link, log in, and complete their profile.

Actual Behavior

User attempts to send forgot my password email and nothing is sent.

Related Issues

Zendesk:

• https://odl.zendesk.com/agent/tickets/59028
• https://odl.zendesk.com/agent/tickets/63916

Additional Data

• Bug Info: https://docs.google.com/document/d/1HSIcDaI6TGshFa7e-fuzDzFay0V52wUImKypj_gNZbo/edit
• Data for a user in this state: https://docs.google.com/spreadsheets/d/1USH8ILbIdYCnU7pp7xWyU_q6c-ZgqpvujmthYzB7pFQ/edit#gid=76646213

(Let me know if you need permissions)

[briangrossman]

Another instance: https://odl.zendesk.com/agent/tickets/65058

[briangrossman]

Of note: There was an instance where a learner ended up with a partially completed profile when the exports compliance test failed during registration.

This resulted in a partially-completed profile Is Active set to False for the user.