diff --git a/app/mailboxes/application_mailbox.rb b/app/mailboxes/application_mailbox.rb
new file mode 100644
index 0000000000..0cb0768fe4
--- /dev/null
+++ b/app/mailboxes/application_mailbox.rb
@@ -0,0 +1,3 @@
+class ApplicationMailbox < ActionMailbox::Base
+  routing all: :request
+end
diff --git a/app/mailboxes/request_mailbox.rb b/app/mailboxes/request_mailbox.rb
new file mode 100644
index 0000000000..30fd8de86c
--- /dev/null
+++ b/app/mailboxes/request_mailbox.rb
@@ -0,0 +1,11 @@
+class RequestMailbox < ApplicationMailbox
+  def process
+    mail = MailHandler.mail_from_raw_email(inbound_email.source)
+
+    RequestMailer.new.receive(
+      mail,
+      inbound_email.source,
+      inbound_email.origin&.to_sym
+    )
+  end
+end
diff --git a/app/mailers/request_mailer.rb b/app/mailers/request_mailer.rb
index 712bb4362d..9f27e88121 100644
--- a/app/mailers/request_mailer.rb
+++ b/app/mailers/request_mailer.rb
@@ -210,8 +210,10 @@ def self.receive(raw_email, source = :mailin)
     unless logger.nil?
       logger.debug "Received mail from #{source}:\n #{raw_email}"
     end
-    mail = MailHandler.mail_from_raw_email(raw_email)
-    new.receive(mail, raw_email, source)
+
+    ActionMailbox::InboundEmail.create_and_extract_message_id!(
+      raw_email, origin: source
+    )
   end
 
   # Find which info requests the email is for
diff --git a/config/application.rb b/config/application.rb
index b1dee98822..7779a515d0 100644
--- a/config/application.rb
+++ b/config/application.rb
@@ -8,7 +8,7 @@
 require "active_storage/engine"
 require "action_controller/railtie"
 require "action_mailer/railtie"
-# require "action_mailbox/engine"
+require "action_mailbox/engine"
 require "action_text/engine"
 require "action_view/railtie"
 # require "action_cable/engine"
@@ -101,5 +101,7 @@ class Application < Rails::Application
 
     # Allow the generation of full URLs in emails
     config.action_mailer.default_url_options = { host: AlaveteliConfiguration.domain }
+
+    config.action_mailbox.storage_service = :inbound_emails
   end
 end
diff --git a/config/sidekiq.yml-example b/config/sidekiq.yml-example
index 10d5d514ae..7af4156d4b 100644
--- a/config/sidekiq.yml-example
+++ b/config/sidekiq.yml-example
@@ -8,6 +8,8 @@ production:
   - default
   - xapian
   - low
+  - action_mailbox_routing
+  - action_mailbox_incineration
 
 :limits:
   xapian: 1
diff --git a/config/storage.yml-example b/config/storage.yml-example
index fee9833c2f..c8831a1334 100644
--- a/config/storage.yml-example
+++ b/config/storage.yml-example
@@ -20,6 +20,25 @@
 #   project: ''
 #   bucket: ''
 
+## Inbound Emails ##
+
+inbound_emails_disk: &inbound_emails_disk
+  service: Disk
+  root: <%= Rails.root.join('storage/inbound_emails') %>
+
+inbound_emails_production: &inbound_emails_production
+  <<: *inbound_emails_disk
+
+inbound_emails_development: &inbound_emails_development
+  <<: *inbound_emails_disk
+
+inbound_emails_test: &inbound_emails_test
+  service: Disk
+  root: <%= Rails.root.join('tmp/storage/inbound_emails') %>
+
+inbound_emails:
+  <<: *inbound_emails_<%= Rails.env %>
+
 ## Raw Emails ##
 
 raw_emails_disk: &raw_emails_disk
diff --git a/db/migrate/20231214125336_create_action_mailbox_tables.action_mailbox.rb b/db/migrate/20231214125336_create_action_mailbox_tables.action_mailbox.rb
new file mode 100644
index 0000000000..2dd4279d9b
--- /dev/null
+++ b/db/migrate/20231214125336_create_action_mailbox_tables.action_mailbox.rb
@@ -0,0 +1,14 @@
+# This migration comes from action_mailbox (originally 20180917164000)
+class CreateActionMailboxTables < ActiveRecord::Migration[6.0]
+  def change
+    create_table :action_mailbox_inbound_emails do |t|
+      t.integer :status, default: 0, null: false
+      t.string  :message_id, null: false
+      t.string  :message_checksum, null: false
+
+      t.timestamps
+
+      t.index [ :message_id, :message_checksum ], name: "index_action_mailbox_inbound_emails_uniqueness", unique: true
+    end
+  end
+end
diff --git a/db/migrate/20231214135151_add_origin_to_action_mailbox_inbound_emails.rb b/db/migrate/20231214135151_add_origin_to_action_mailbox_inbound_emails.rb
new file mode 100644
index 0000000000..068f237c5b
--- /dev/null
+++ b/db/migrate/20231214135151_add_origin_to_action_mailbox_inbound_emails.rb
@@ -0,0 +1,5 @@
+class AddOriginToActionMailboxInboundEmails < ActiveRecord::Migration[7.0]
+  def change
+    add_column :action_mailbox_inbound_emails, :origin, :string
+  end
+end
diff --git a/doc/CHANGES.md b/doc/CHANGES.md
index 015684d991..07db344ad2 100644
--- a/doc/CHANGES.md
+++ b/doc/CHANGES.md
@@ -2,6 +2,7 @@
 
 ## Highlighted Features
 
+* Integrate ActionMailbox for better inbound email processing (Graeme Porteous)
 * Add basic Citation searching in admin UI (Gareth Rees)
 * Improve citations admin to allow title and description updates (Graeme
   Porteous)
@@ -109,6 +110,14 @@
   DAEMON=puma.service`. For detailed instructions, refer to [the
   documentation](https://alaveteli.org/docs/installing/cron_and_daemons/#puma).
 
+* _Required:_ Please update your `config/storage.yml` file to include a
+  production configuration for `inbound_emails`. See
+  `config/storage.yml-example` as an example.
+
+* _Required:_ Please update your `config/sidekiq.yml` file to include the
+  `action_mailbox_routing` and `action_mailbox_incineration` queues. See
+  `config/sidekiq.yml-example` as an example.
+
 * _Optional:_ Bodies with not many requests will automatically get tagged
   `not_many_requests` as they are updated. If you want to automatically tag them
   all in one go, run the following from the app root directory:
diff --git a/spec/mailboxes/request_mailbox_spec.rb b/spec/mailboxes/request_mailbox_spec.rb
new file mode 100644
index 0000000000..a1ab87a4e9
--- /dev/null
+++ b/spec/mailboxes/request_mailbox_spec.rb
@@ -0,0 +1,5 @@
+require 'rails_helper'
+
+RSpec.describe RequestMailbox, type: :mailbox do
+  pending "add some examples to (or delete) #{__FILE__}"
+end