Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Where is my CKB (waiting now since 03. July.2023!) #2856

Closed
leonsurmann opened this issue Sep 29, 2023 · 7 comments
Closed

Where is my CKB (waiting now since 03. July.2023!) #2856

leonsurmann opened this issue Sep 29, 2023 · 7 comments

Comments

@leonsurmann
Copy link

Hey Im writing because of Issue #2756 (#2756 (comment)) - I have waited now a few months and i still havent got my 57,493.204 CKB in my Wallet. Should I stay in the Neuron App for block synced or how do i get my CKB now?

Thank you for the help!
neuron

@Keith-CY
Copy link
Collaborator

Hey Im writing because of Issue #2756 (#2756 (comment)) - I have waited now a few months and i still havent got my 57,493.204 CKB in my Wallet. Should I stay in the Neuron App for block synced or how do i get my CKB now?

Thank you for the help! neuron

Hi @leonsurmann

A prompt Looking for assumed valid target is displayed at the left bottom corner, which means Neuron is at an early stage of synchronization and cannot be shut down, otherwise, the early stage will start over again.

Only the Denominator(count of synced blocks) grows during the early stage, and the stage ends when the Denominator reaches the tip block number(11,067,800 at this moment), then numerator(count of parsed blocks) starts growing.

This stage takes hours/days but won't be more than a week. It would be abnormal if you haven't shut down Neuron recently, and we should have a check by debug information which can be exported by Menu => Help => Export debug information

You may upload the debug information in this issue directly or send it to [email protected] for privacy.

@leonsurmann
Copy link
Author

leonsurmann commented Sep 29, 2023 via email

@Keith-CY
Copy link
Collaborator

So I have to write to this help mail and they fix hopefully my problem or is there anything I can do? Chen Yu @.> schrieb am Fr. 29. Sept. 2023 um 21:07:

Hey Im writing because of Issue #2756 <#2756> (#2756 (comment) <#2756 (comment)>) - I have waited now a few months and i still havent got my 57,493.204 CKB in my Wallet. Should I stay in the Neuron App for block synced or how do i get my CKB now? Thank you for the help! [image: neuron] https://user-images.githubusercontent.com/138368251/271508988-23310adc-da9b-42a0-b89e-a4a8e821c1bf.PNG Hi @leonsurmann https://github.com/leonsurmann A prompt Looking for assumed valid target is displayed at the left bottom corner, which means Neuron is at an early stage of synchronization and cannot be shut down, otherwise, the early stage will start over again. Only the Denominator(count of synced blocks) grows during the early stage, and the stage ends when the Denominator reaches the tip block number(11,067,800 at this moment), then numerator(count of parsed blocks) starts growing. This stage takes hours/days but won't be more than a week. It would be abnormal if you haven't shut down Neuron recently, and we should have a check by debug information which can be exported by Menu => Help => Export debug information You may upload the debug information in this issue directly or send it to @.
for privacy. — Reply to this email directly, view it on GitHub <#2856 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/BA7VJ6YELKWXKNT542SWZWLX44L6TANCNFSM6AAAAAA5MCZR4I . You are receiving this because you were mentioned.Message ID: @.***>

It's better to send the debug information to this issue or [email protected] because a screenshot delivers little information, but *debug information is informational for developers. With the debug information, developers can figure out what's happening in Neuron.

@leonsurmann
Copy link
Author

leonsurmann commented Sep 30, 2023 via email

@Keith-CY
Copy link
Collaborator

You have already told me that. Tell me what can I do to get my CKB? Chen Yu @.> schrieb am Sa. 30. Sept. 2023 um 08:13:

So I have to write to this help mail and they fix hopefully my problem or is there anything I can do? Chen Yu @. > schrieb am Fr. 29. Sept. 2023 um 21:07: … <#m_398496466510793693_> Hey Im writing because of Issue #2756 <#2756> <#2756 <#2756>> (#2756 <#2756> (comment) <#2756 (comment) <#2756 (comment)>>) - I have waited now a few months and i still havent got my 57,493.204 CKB in my Wallet. Should I stay in the Neuron App for block synced or how do i get my CKB now? Thank you for the help! [image: neuron] https://user-images.githubusercontent.com/138368251/271508988-23310adc-da9b-42a0-b89e-a4a8e821c1bf.PNG https://user-images.githubusercontent.com/138368251/271508988-23310adc-da9b-42a0-b89e-a4a8e821c1bf.PNG Hi @leonsurmann https://github.com/leonsurmann https://github.com/leonsurmann https://github.com/leonsurmann A prompt Looking for assumed valid target is displayed at the left bottom corner, which means Neuron is at an early stage of synchronization and cannot be shut down, otherwise, the early stage will start over again. Only the Denominator(count of synced blocks) grows during the early stage, and the stage ends when the Denominator reaches the tip block number(11,067,800 at this moment), then numerator(count of parsed blocks) starts growing. This stage takes hours/days but won't be more than a week. It would be abnormal if you haven't shut down Neuron recently, and we should have a check by debug information which can be exported by Menu => Help => Export debug information You may upload the debug information in this issue directly or send it to @. for privacy. — Reply to this email directly, view it on GitHub <#2856 (comment) <#2856 (comment)>>, or unsubscribe https://github.com/notifications/unsubscribe-auth/BA7VJ6YELKWXKNT542SWZWLX44L6TANCNFSM6AAAAAA5MCZR4I . You are receiving this because you were mentioned.Message ID: @.
> It's better to send the debug information to this issue or @.*** because a screenshot delivers little information, but debug information is informational for developers. With the debug information, developers can figure out what's happening in Neuron. — Reply to this email directly, view it on GitHub <#2856 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/BA7VJ66V5RAQBKX3UJP6YQ3X46Z63ANCNFSM6AAAAAA5MCZR4I . You are receiving this because you were mentioned.Message ID: @.**>

  1. You can send the debug information to [email protected], the debug information can got by Menu => Helpp => Export debug information
  2. We'll check the **debug information ** to find out why your CKB doesn't appear
  3. We'll reply with the steps to get your CKB displayed in Neuron

Copy link
Contributor

Mark this issue stale because no activity for 60 days

@github-actions github-actions bot added the stale label Nov 30, 2023
Copy link
Contributor

github-actions bot commented Dec 7, 2023

Close this issue because it's inactive since marked stale

@github-actions github-actions bot closed this as completed Dec 7, 2023
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Projects
None yet
Development

No branches or pull requests

2 participants