Avaya throws error

[D41138761]

Rivr based application is up and running , below is sample url
http://22.242.112.99:7777/xyz/vxml?intent=welcome, when we call it from Brower its generating vxml (only prompt) as in the attachment vxml-test.txt, our actual requirement is to execute it (by calling the url) from Avaya Experience Portal. but its not working. see the below one of errors in the logs. not sure what is exact issue ?

1. Number of visited documents exceeded the maximum limit of 500 Session=aepqamppncw01-2021246190446-8,
2. HTTP Error for url = http://22.242.112.99:7777/xyz/vxml/915e7702-ae09-4806-ad06-4e70deee667c/0/welcome-message, Method = POST, HttpStatus = 500, HTTPStatusDescription = Internal server error Session=aepqamppncw01-2021246191021-1,

[gawi]

The "Number of visited documents exceeded the maximum limit of 500" message suggests that there is some sort of infinite loop going on. The second message "HTTP Error for url.." indicates a server-side error.

Would you be able to share the Rivr logs?

[D41138761]

PFA
ivrError_log.txt

[gawi]

Two problems here.

1. "error" is pass in the path info 2021-09-07T14:12:22.898Z ERROR Exception Processing ErrorPage[errorCode=0, location=/vxml/error] c.n.r.c.s.s.SessionNotFoundException: Unable to find session [error]
2. some sessions are not found: 2021-09-07T14:12:22.890Z ERROR Servlet.service() for servlet [voiceXmlDialogueServlet] in context with path [/charter] threw exception [Cannot find session.] with root cause c.n.r.c.s.s.SessionNotFoundException: Unable to find session [68428a8d-51f5-427a-9bd9-a2c73e5ea57f]

For item 1, see #18

For item 2, a possible problem could be that you are using multiple servlet containers in parallel (many instances of Tomcat) and the requests of a given session are not always sent to the same instance. Rivr requires that all the requests of a given session are handled by a unique server. Maybe you should take a look at #7.