diff --git a/src/components/flow/routers/ticket/TicketRouterForm.module.scss b/src/components/flow/routers/ticket/TicketRouterForm.module.scss
index a53bf8d5d..a25a381e7 100644
--- a/src/components/flow/routers/ticket/TicketRouterForm.module.scss
+++ b/src/components/flow/routers/ticket/TicketRouterForm.module.scss
@@ -1,9 +1,5 @@
 @import 'variables.module.scss';
 
-.subject {
-  margin-top: 8px;
-}
-
-.body {
+.note {
   margin-top: 8px;
 }
\ No newline at end of file
diff --git a/src/components/flow/routers/ticket/TicketRouterForm.tsx b/src/components/flow/routers/ticket/TicketRouterForm.tsx
index bfcfb295a..49275bec9 100644
--- a/src/components/flow/routers/ticket/TicketRouterForm.tsx
+++ b/src/components/flow/routers/ticket/TicketRouterForm.tsx
@@ -24,8 +24,7 @@ import { Topic, User } from 'flowTypes';
 export interface TicketRouterFormState extends FormState {
   assignee: FormEntry;
   topic: FormEntry;
-  subject: StringEntry;
-  body: StringEntry;
+  note: StringEntry;
   resultName: StringEntry;
 }
 
@@ -50,8 +49,7 @@ export default class TicketRouterForm extends React.Component<
     keys: {
       assignee?: User;
       topic?: Topic;
-      subject?: string;
-      body?: string;
+      note?: string;
       resultName?: string;
     },
     submitting = false
@@ -70,12 +68,8 @@ export default class TicketRouterForm extends React.Component<
       ]);
     }
 
-    if (keys.hasOwnProperty('subject')) {
-      updates.subject = validate(i18n.t('forms.subject', 'Subject'), keys.subject, []);
-    }
-
-    if (keys.hasOwnProperty('body')) {
-      updates.body = validate(i18n.t('forms.body', 'Body'), keys.body, []);
+    if (keys.hasOwnProperty('note')) {
+      updates.note = validate(i18n.t('forms.note', 'Note'), keys.note, []);
     }
 
     if (keys.hasOwnProperty('resultName')) {
@@ -99,12 +93,8 @@ export default class TicketRouterForm extends React.Component<
     this.handleUpdate({ topic });
   }
 
-  private handleSubjectUpdate(subject: string, name: string, submitting = false): boolean {
-    return this.handleUpdate({ subject }, submitting);
-  }
-
-  private handleBodyUpdate(body: string): boolean {
-    return this.handleUpdate({ body });
+  private handleNoteUpdate(note: string): boolean {
+    return this.handleUpdate({ note });
   }
 
   private handleResultNameUpdate(value: string): void {
@@ -123,8 +113,7 @@ export default class TicketRouterForm extends React.Component<
     // validate all fields in case they haven't interacted
     const valid = this.handleUpdate(
       {
-        subject: this.state.subject.value,
-        body: this.state.body.value,
+        note: this.state.note.value,
         resultName: this.state.resultName.value
       },
       true
@@ -185,12 +174,12 @@ export default class TicketRouterForm extends React.Component<
             />
           </div>
         </div>
-        <div className={styles.body}>
+        <div className={styles.note}>
           <TextInputElement
-            name={i18n.t('forms.body', 'Body')}
-            placeholder={i18n.t('forms.enter_a_body', 'Enter a body (optional)')}
-            entry={this.state.body}
-            onChange={this.handleBodyUpdate}
+            name={i18n.t('forms.note', 'Note')}
+            placeholder={i18n.t('forms.enter_a_note', 'Enter a note (optional)')}
+            entry={this.state.note}
+            onChange={this.handleNoteUpdate}
             autocomplete={true}
             textarea={true}
           />
diff --git a/src/components/flow/routers/ticket/__snapshots__/TicketRouterForm.test.tsx.snap b/src/components/flow/routers/ticket/__snapshots__/TicketRouterForm.test.tsx.snap
index 8dbee494b..a7769f928 100644
--- a/src/components/flow/routers/ticket/__snapshots__/TicketRouterForm.test.tsx.snap
+++ b/src/components/flow/routers/ticket/__snapshots__/TicketRouterForm.test.tsx.snap
@@ -96,7 +96,7 @@ exports[`TicketRouterForm render should render 1`] = `
           </div>
         </div>
         <div
-          class="body"
+          class="note"
         >
           <div
             class="ele"
@@ -105,9 +105,9 @@ exports[`TicketRouterForm render should render 1`] = `
               class="wrapper normal"
             >
               <input
-                data-testid="Body"
-                name="Body"
-                placeholder="Enter a body (optional)"
+                data-testid="Note"
+                name="Note"
+                placeholder="Enter a note (optional)"
                 value="Where are my cookies"
               />
             </div>
@@ -275,7 +275,7 @@ exports[`TicketRouterForm updates should save changes 1`] = `
           </div>
         </div>
         <div
-          class="body"
+          class="note"
         >
           <div
             class="ele"
@@ -284,9 +284,9 @@ exports[`TicketRouterForm updates should save changes 1`] = `
               class="wrapper normal"
             >
               <input
-                data-testid="Body"
-                name="Body"
-                placeholder="Enter a body (optional)"
+                data-testid="Note"
+                name="Note"
+                placeholder="Enter a note (optional)"
                 value="Where are my cookies"
               />
             </div>
diff --git a/src/components/flow/routers/ticket/helpers.ts b/src/components/flow/routers/ticket/helpers.ts
index 6f3ed9dcf..66a332c7d 100644
--- a/src/components/flow/routers/ticket/helpers.ts
+++ b/src/components/flow/routers/ticket/helpers.ts
@@ -18,16 +18,14 @@ export const getOriginalAction = (settings: NodeEditorSettings): OpenTicket => {
 };
 
 export const nodeToState = (settings: NodeEditorSettings): TicketRouterFormState => {
-  let subject = { value: '@run.flow.name' };
-  let body = { value: '' };
+  let note = { value: '' };
   let resultName = { value: 'Result' };
   let assignee: FormEntry = { value: null };
   let topic: FormEntry = { value: null };
 
   if (getType(settings.originalNode) === Types.split_by_ticket) {
     const action = getOriginalAction(settings) as OpenTicket;
-    subject = { value: action.subject };
-    body = { value: action.body };
+    note = { value: action.body };
     topic = { value: action.topic };
     assignee = { value: action.assignee };
     resultName = { value: action.result_name };
@@ -36,8 +34,7 @@ export const nodeToState = (settings: NodeEditorSettings): TicketRouterFormState
   const state: TicketRouterFormState = {
     assignee,
     topic,
-    subject,
-    body,
+    note,
     resultName,
     valid: true
   };
@@ -58,7 +55,7 @@ export const stateToNode = (
   const newAction: OpenTicket = {
     uuid,
     type: Types.open_ticket,
-    body: state.body.value,
+    body: state.note.value,
     topic: state.topic.value,
     assignee: state.assignee.value,
     result_name: state.resultName.value
diff --git a/src/config/i18n/cs/resource.json b/src/config/i18n/cs/resource.json
index ae7b5c0f7..b3590e8ba 100644
--- a/src/config/i18n/cs/resource.json
+++ b/src/config/i18n/cs/resource.json
@@ -217,7 +217,7 @@
     "email_recipient_name": "Příjemce",
     "email_recipient_placeholder": "Komu",
     "email_recipient_prompt": "Zadejte e-mailovou adresu",
-    "enter_a_body": "Zadejte obsah zprávy",
+    "enter_a_note": "Zadejte poznámku (volitelný)",
     "enter_a_subject": "Zadejte předmět",
     "enter_a_url": "Zadejte URL",
     "enter_field_value": "Zadejte novou hodnotu pro [[field]]",
@@ -250,6 +250,7 @@
     "minimum_value": "Minimální hodnota",
     "must_be_less_than": "musí být menší než",
     "name": "Název",
+    "note": "Poznámku",
     "operand": "Operand",
     "operator": "operátor",
     "pdf_url": "URL adresa PDF dokumentu",
diff --git a/src/config/i18n/defaults.json b/src/config/i18n/defaults.json
index 68b599539..b064de1b5 100644
--- a/src/config/i18n/defaults.json
+++ b/src/config/i18n/defaults.json
@@ -217,7 +217,7 @@
     "email_recipient_name": "Recipient",
     "email_recipient_placeholder": "To",
     "email_recipient_prompt": "Enter email address",
-    "enter_a_body": "Enter a body (optional)",
+    "enter_a_note": "Enter a note (optional)",
     "enter_a_subject": "Enter a subject",
     "enter_a_url": "Enter a URL",
     "enter_field_value": "Enter a new value for [[field]]",
@@ -250,6 +250,7 @@
     "minimum_value": "Minimum value",
     "must_be_less_than": "must be less than",
     "name": "Name",
+    "note": "Note",
     "operand": "Operand",
     "operator": "operator",
     "pdf_url": "PDF Document URL",
diff --git a/src/config/i18n/es/resource.json b/src/config/i18n/es/resource.json
index f23c94fb4..e610cd6dc 100644
--- a/src/config/i18n/es/resource.json
+++ b/src/config/i18n/es/resource.json
@@ -217,7 +217,7 @@
     "email_recipient_name": "Destinatario",
     "email_recipient_placeholder": "Para",
     "email_recipient_prompt": "Introducir la dirección de correo electrónico",
-    "enter_a_body": "Introducir cuerpo (opcional)",
+    "enter_a_note": "Introducir nota (opcional)",
     "enter_a_subject": "Introducir asunto",
     "enter_a_url": "Introducir URL",
     "enter_field_value": "Ingrese un nuevo valor para [[field]]",
@@ -250,6 +250,7 @@
     "minimum_value": "Valor mínimo",
     "must_be_less_than": "debe ser menor que",
     "name": "Nombre",
+    "note": "Nota",
     "operand": "Operando",
     "operator": "operador",
     "pdf_url": "URL de Documento PDF",
diff --git a/src/config/i18n/fr/resource.json b/src/config/i18n/fr/resource.json
index d766d7158..f3cf24be0 100644
--- a/src/config/i18n/fr/resource.json
+++ b/src/config/i18n/fr/resource.json
@@ -217,7 +217,7 @@
     "email_recipient_name": "Bénéficiaire",
     "email_recipient_placeholder": "À",
     "email_recipient_prompt": "Entrer l'adresse e-mail",
-    "enter_a_body": "Entrez un corps",
+    "enter_a_note": "Entrez une note (facultatif)",
     "enter_a_subject": "Entrez un sujet",
     "enter_a_url": "Entrez une URL",
     "enter_field_value": "Enter a new value for [[field]]",
@@ -250,6 +250,7 @@
     "minimum_value": "Valeur minimum",
     "must_be_less_than": "doit être inférieur à",
     "name": "Nom",
+    "note": "Note",
     "operand": "Opérande",
     "operator": "opérateur",
     "pdf_url": "PDF Document URL",
diff --git a/src/config/i18n/mn/resource.json b/src/config/i18n/mn/resource.json
index df7b6766f..71c50140a 100644
--- a/src/config/i18n/mn/resource.json
+++ b/src/config/i18n/mn/resource.json
@@ -217,7 +217,7 @@
     "email_recipient_name": "Хүлээн авагч",
     "email_recipient_placeholder": "руу",
     "email_recipient_prompt": "Имэйл хаягаа оруулна уу",
-    "enter_a_body": "Их биеийг оруулна уу",
+    "enter_a_note": "Тэмдэглэл оруулна уу",
     "enter_a_subject": "Сэдвийг оруулна уу",
     "enter_a_url": "URL оруулна уу",
     "enter_field_value": "[[field]]-д шинэ утга оруулна уу",
@@ -250,6 +250,7 @@
     "minimum_value": "Хамгийн бага утга",
     "must_be_less_than": "-аас бага байх ёстой",
     "name": "Нэр",
+    "note": "тэмдэглэл",
     "operand": "Операнд",
     "operator": "оператор",
     "pdf_url": "PDF баримт бичгийн URL",
diff --git a/src/config/i18n/pt-br/resource.json b/src/config/i18n/pt-br/resource.json
index e0d76e443..f63da8b59 100644
--- a/src/config/i18n/pt-br/resource.json
+++ b/src/config/i18n/pt-br/resource.json
@@ -217,7 +217,7 @@
     "email_recipient_name": "Destinatário",
     "email_recipient_placeholder": "Para",
     "email_recipient_prompt": "Insira o endereço de email",
-    "enter_a_body": "Insira um corpo",
+    "enter_a_note": "Insira uma nota (opcional)",
     "enter_a_subject": "Insira um assunto",
     "enter_a_url": "Insira um URL",
     "enter_field_value": "Insira um novo valor para [[field]]",
@@ -250,6 +250,7 @@
     "minimum_value": "Valor mínimo",
     "must_be_less_than": "deve ser menor que",
     "name": "Nome",
+    "note": "Nota",
     "operand": "Operando",
     "operator": "operador",
     "pdf_url": "PDF Document URL",
diff --git a/src/flowTypes.ts b/src/flowTypes.ts
index f3476f7dc..a32ceaf82 100644
--- a/src/flowTypes.ts
+++ b/src/flowTypes.ts
@@ -467,7 +467,6 @@ export interface CallWebhook extends Action {
 }
 
 export interface OpenTicket extends Action {
-  subject?: string;
   topic?: Topic;
   body?: string;
   result_name: string;