Add support cases to okta_resource_set

[steveAG]

Community Note

• Please vote on this issue by adding a 👍 reaction to the original issue to help the community and maintainers prioritize this request
• Please do not leave "+1" or other comments that do not add relevant new information or questions, they generate extra noise for issue followers and do not help prioritize the request
• If you are interested in working on this issue or have submitted a pull request, please leave a comment

---

Description

This one is blocked by an API limitation, the recent changes to support access require a resource set to be created that grants an admin with the okta.support.cases.manage permission access to create and manage support cases, as documented here.

This can be done in the UI, and a custom role that grants the permission can be managed with the provider, but the resource set cannot be managed with the API, or by extension the provider.

New or Affected Resource(s)

• okta_resource_set

Potential Terraform Configuration

resource "okta_resource_set" "owned_support_cases" {
  label       = "Support - Owned Support Cases"
  description = "All Okta support cases owned by this user"
  resources = [<Whatever the resource identifier looks like>]
}

Current API response for a resource set that includes cases:

{
    "id": "<ID>",
    "label": "Support - Owned Support Cases",
    "description": "All Okta support cases owned by this user",
    "created": "2024-06-11T18:46:19.000Z",
    "lastUpdated": "2024-06-11T18:46:19.000Z",
    "_links": {
        "bindings": {
            "href": "<Self Link>/bindings"
        },
        "self": {
            "href": "<Self Link>"
        },
        "resources": {
            "href": "<Self Link>/resources"
        }
    }
}

References

• Case Admin doc

[exitcode0]

Something like this should work for you
you might still run into this other reported bug #1991

data "okta_org_metadata" "_" {}
locals {
  org_uri        = data.okta_org_metadata._.domains["organization"]
  org_url        = replace(local.org_uri, "https://", "")
  orn_prefix       = "orn:${local.org_url_1}"
  okta_instance_id = data.okta_org_metadata._.id
}
resource "okta_resource_set" "support_cases" {
  label       = "Support Cases"
  description = "Support Cases"
  resources = [
    "${local.orn_prefix}:support:${local.okta_instance_id}:cases"
  ]
}

[duytiennguyen-okta]

OKTA internal reference https://oktainc.atlassian.net/browse/OKTA-740253