Brand Customisation steps and end up with "We're sorry but something has gone wrong. We have been notified of this error." #5

chris-day · 2023-05-17T12:19:17Z

Describe the bug
I was going through the steps outlined here - https://ontoportal.github.io/documentation/administration/steps/branding-customizations for brand customisation.

I have made the changes and run the apply steps here - https://ontoportal.github.io/documentation/administration/steps/advanced_configuration

Then when I try to login to the UI I get the ""We're sorry but something has gone wrong. We have been notified of this error."

Of note, the REST API seems to work, and I can submit a simple request

To Reproduce
Steps to reproduce the behavior:

Follow the branding customisation guide.

Expected behavior
Branding is applied and the customisations are visible

Screenshots

syphax-bouazzouni · 2023-05-18T09:04:28Z

hi @chris-day

If you want to see the logs and understand the error behind this, you can go and open these files /var/log/rails/appliance.log or /var/log/httpd/appliance.ontoportal.org_non-tls_error.log (a full list of ours log files can be found joined to this issue: ontoportal/documentation#14)

If you actively develop and want to do more in-depth changes to your appliance, I suggest you run a local development environment for your UI (see https://ontoportal.github.io/documentation/docs/developers-docs/development-environment/frontend_environment/)

dwinston · 2024-02-23T18:52:10Z

I get this error as well. I don't know how to fix. I found this in /var/log/rails/appliance.log:

F, [2024-02-23T18:47:54.334323 #4797] FATAL -- :
MultiJson::ParseError (Problem retrieving:
http://<my-domain>:8443/ontologies?include=all&include_views=true

Error: Problem loading json
<html>
<head><title>400 The plain HTTP request was sent to HTTPS port</title></head>
<body>
<center><h1>400 Bad Request</h1></center>
<center>The plain HTTP request was sent to HTTPS port</center>
<hr><center>nginx/1.20.1</center>
</body>
</html>

/srv/ontoportal/.bundle/ruby/2.7.0/gems/multi_json-1.15.0/lib/multi_json/adapters/oj.rb:34:in `load'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/multi_json-1.15.0/lib/multi_json/adapters/oj.rb:34:in `load'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/multi_json-1.15.0/lib/multi_json/adapter.rb:21:in `load'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/multi_json-1.15.0/lib/multi_json.rb:122:in `load'
	/srv/ontoportal/.bundle/ruby/2.7.0/bundler/gems/ontologies_api_ruby_client-7331b8372056/lib/ontologies_api_client/http.rb:287:in `load_json'
	/srv/ontoportal/.bundle/ruby/2.7.0/bundler/gems/ontologies_api_ruby_client-7331b8372056/lib/ontologies_api_client/http.rb:154:in `object_from_json'
	/srv/ontoportal/.bundle/ruby/2.7.0/bundler/gems/ontologies_api_ruby_client-7331b8372056/lib/ontologies_api_client/middleware/faraday-object-cache.rb:94:in `block in call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/faraday-2.7.10/lib/faraday/response.rb:42:in `on_complete'
	/srv/ontoportal/.bundle/ruby/2.7.0/bundler/gems/ontologies_api_ruby_client-7331b8372056/lib/ontologies_api_client/middleware/faraday-object-cache.rb:63:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/bundler/gems/ontologies_api_ruby_client-7331b8372056/lib/ontologies_api_client/middleware/faraday-last-updated.rb:16:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/bundler/gems/ontologies_api_ruby_client-7331b8372056/lib/ontologies_api_client/middleware/faraday-slices.rb:16:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/bundler/gems/ontologies_api_ruby_client-7331b8372056/lib/ontologies_api_client/middleware/faraday-user-apikey.rb:16:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/faraday-2.7.10/lib/faraday/rack_builder.rb:153:in `build_response'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/faraday-2.7.10/lib/faraday/connection.rb:444:in `run_request'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/faraday-2.7.10/lib/faraday/connection.rb:200:in `get'
	/srv/ontoportal/.bundle/ruby/2.7.0/bundler/gems/ontologies_api_ruby_client-7331b8372056/lib/ontologies_api_client/http.rb:66:in `get'
	/srv/ontoportal/.bundle/ruby/2.7.0/bundler/gems/ontologies_api_ruby_client-7331b8372056/lib/ontologies_api_client/collection.rb:43:in `entry_point'
	/srv/ontoportal/.bundle/ruby/2.7.0/bundler/gems/ontologies_api_ruby_client-7331b8372056/lib/ontologies_api_client/collection.rb:56:in `all'
	/srv/ontoportal/bioportal_web_ui/releases/20240223183826/app/controllers/home_controller.rb:7:in `index'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/abstract_controller/base.rb:228:in `process_action'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_controller/metal/rendering.rb:30:in `process_action'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/abstract_controller/callbacks.rb:42:in `block in process_action'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/activesupport-6.1.7.3/lib/active_support/callbacks.rb:117:in `block in run_callbacks'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actiontext-6.1.7.3/lib/action_text/rendering.rb:20:in `with_renderer'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actiontext-6.1.7.3/lib/action_text/engine.rb:59:in `block (4 levels) in <class:Engine>'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/activesupport-6.1.7.3/lib/active_support/callbacks.rb:126:in `instance_exec'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/activesupport-6.1.7.3/lib/active_support/callbacks.rb:126:in `block in run_callbacks'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/activesupport-6.1.7.3/lib/active_support/callbacks.rb:137:in `run_callbacks'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/abstract_controller/callbacks.rb:41:in `process_action'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_controller/metal/rescue.rb:22:in `process_action'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/activesupport-6.1.7.3/lib/active_support/notifications.rb:203:in `block in instrument'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/activesupport-6.1.7.3/lib/active_support/notifications/instrumenter.rb:24:in `instrument'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/activesupport-6.1.7.3/lib/active_support/notifications.rb:203:in `instrument'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_controller/metal/instrumentation.rb:33:in `process_action'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_controller/metal/params_wrapper.rb:249:in `process_action'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/activerecord-6.1.7.3/lib/active_record/railties/controller_runtime.rb:27:in `process_action'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/abstract_controller/base.rb:165:in `process'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionview-6.1.7.3/lib/action_view/rendering.rb:39:in `process'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_controller/metal.rb:190:in `dispatch'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_controller/metal.rb:254:in `dispatch'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/routing/route_set.rb:50:in `dispatch'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/routing/route_set.rb:33:in `serve'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/journey/router.rb:50:in `block in serve'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/journey/router.rb:32:in `each'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/journey/router.rb:32:in `serve'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/routing/route_set.rb:842:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/rack-2.2.7/lib/rack/tempfile_reaper.rb:15:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/rack-2.2.7/lib/rack/etag.rb:27:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/rack-2.2.7/lib/rack/conditional_get.rb:27:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/rack-2.2.7/lib/rack/head.rb:12:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/http/permissions_policy.rb:22:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/http/content_security_policy.rb:19:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/rack-2.2.7/lib/rack/session/abstract/id.rb:266:in `context'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/rack-2.2.7/lib/rack/session/abstract/id.rb:260:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/middleware/cookies.rb:697:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/middleware/callbacks.rb:27:in `block in call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/activesupport-6.1.7.3/lib/active_support/callbacks.rb:98:in `run_callbacks'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/middleware/callbacks.rb:26:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/middleware/actionable_exceptions.rb:18:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/middleware/debug_exceptions.rb:29:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/railties-6.1.7.3/lib/rails/rack/logger.rb:37:in `call_app'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/railties-6.1.7.3/lib/rails/rack/logger.rb:26:in `block in call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/activesupport-6.1.7.3/lib/active_support/tagged_logging.rb:99:in `block in tagged'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/activesupport-6.1.7.3/lib/active_support/tagged_logging.rb:37:in `tagged'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/activesupport-6.1.7.3/lib/active_support/tagged_logging.rb:99:in `tagged'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/railties-6.1.7.3/lib/rails/rack/logger.rb:26:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/middleware/remote_ip.rb:81:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/middleware/request_id.rb:26:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/rack-2.2.7/lib/rack/method_override.rb:24:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/rack-2.2.7/lib/rack/runtime.rb:22:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/activesupport-6.1.7.3/lib/active_support/cache/strategy/local_cache_middleware.rb:29:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/middleware/executor.rb:14:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/rack-2.2.7/lib/rack/sendfile.rb:110:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/actionpack-6.1.7.3/lib/action_dispatch/middleware/host_authorization.rb:142:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/rack-mini-profiler-3.1.0/lib/mini_profiler.rb:260:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/railties-6.1.7.3/lib/rails/engine.rb:539:in `call'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/railties-6.1.7.3/lib/rails/railtie.rb:207:in `public_send'
	/srv/ontoportal/.bundle/ruby/2.7.0/gems/railties-6.1.7.3/lib/rails/railtie.rb:207:in `method_missing'
	/usr/share/ruby/vendor_ruby/phusion_passenger/rack/thread_handler_extension.rb:107:in `process_request'
	/usr/share/ruby/vendor_ruby/phusion_passenger/request_handler/thread_handler.rb:149:in `accept_and_process_next_request'
	/usr/share/ruby/vendor_ruby/phusion_passenger/request_handler/thread_handler.rb:110:in `main_loop'
	/usr/share/ruby/vendor_ruby/phusion_passenger/request_handler.rb:419:in `block (3 levels) in start_threads'
	/usr/share/ruby/vendor_ruby/phusion_passenger/utils.rb:113:in `block in create_thread_and_abort_on_exception'):

app/controllers/home_controller.rb:7:in `index'

I followed https://ontoportal.github.io/documentation/administration/steps/enable_https and here is my /etc/nginx/sites-enabled/ontologies_api.conf:

# MANAGED BY PUPPET
server {
  listen *:8080 default_server;


  server_name           data.appliance.ontoportal.org *.data.appliance.ontoportal.org ip-172-31-21-147.ec2.internal;


  access_log            /var/log/nginx/ontologies_api.access.log;
  error_log             /var/log/nginx/ontologies_api.error.log;

  location ^~ /.well-known/acme-challenge/ {
    root      /mnt/.letsencrypt;
    default_type text/plain;
  }

  location /annotatorplus/ {
    proxy_pass            http://localhost:8082/annotatorplus/;
    proxy_read_timeout    90s;
    proxy_connect_timeout 90s;
    proxy_send_timeout    90s;
    proxy_set_header      Host $host;
    proxy_set_header      X-Real-IP $remote_addr;
    proxy_set_header      X-Forwarded-For $proxy_add_x_forwarded_for;
    proxy_set_header      X-Forwarded-Host $host;
    proxy_set_header      X-Forwarded-Proto $scheme;
    proxy_set_header      Proxy "";
  }

  location / {
    proxy_pass            http://ontologies_api;
    proxy_read_timeout    90s;
    proxy_connect_timeout 90s;
    proxy_send_timeout    90s;
    proxy_set_header      X-Forwarded-For $proxy_add_x_forwarded_for;
    proxy_set_header      Host $http_host;
    proxy_set_header      X-Real-IP $remote_addr;
  }
}

server {
  listen       *:8443 ssl default_server;
  server_name  _;

  ssl_certificate           /etc/letsencrypt/live/<my-domain>/fullchain.pem;
  ssl_certificate_key       /etc/letsencrypt/live/<my-domain>/privkey.pem;

  access_log            /var/log/nginx/ssl-ontologies_api.access.log;
  error_log             /var/log/nginx/ssl-ontologies_api.error.log;

 location /annotatorplus/ {
    proxy_pass            http://localhost:8082/annotatorplus/;
    proxy_read_timeout    90s;
    proxy_connect_timeout 90s;
    proxy_send_timeout    90s;
    proxy_set_header      Host $host;
    proxy_set_header      X-Real-IP $remote_addr;
    proxy_set_header      X-Forwarded-For $proxy_add_x_forwarded_for;
    proxy_set_header      Proxy "";
  }

  location / {
    proxy_pass            http://ontologies_api;
    proxy_read_timeout    90s;
    proxy_connect_timeout 90s;
    proxy_send_timeout    90s;
    proxy_set_header      X-Forwarded-For $proxy_add_x_forwarded_for;
    proxy_set_header      Host $http_host;
    proxy_set_header      X-Real-IP $remote_addr;
  }
}

alexskr · 2024-02-29T04:31:34Z

@dwinston, are you using ontoportal appliance from amazon marketplace or vmware OVF image. Also what version of the appliance are you using?

dwinston · 2024-02-29T15:10:46Z

@alexskr the amazon marketplace AMI. Version 3.2.0.

dwinston · 2024-02-29T15:17:48Z

After I modified ontoportal configuration files to enable HTTPS, I ran a deployment of the UI and API code as directed. I wonder if the ./setup_deploy_env.sh call changed versions of things.

dwinston · 2024-02-29T15:32:50Z

I get through https://ontoportal.github.io/documentation/administration/steps/initial_installation no problem, i.e. I can access the web UI over insecure http and log in with user admin and password <ec2-instance-id>.

dwinston · 2024-02-29T18:40:08Z

I was able to effect brand customization by using an aws application load balancer to terminate https. However, I haven't been able to figure out what to set in /srv/ontoportal/virtual_appliance/appliance_config/site_config.rb. I have $UI_HOSTNAME set to properly load ui resources, but everything else ($REST_HOSTNAME, $REST_PORT, $REST_URL_PREFIX, and $REST_URL) commented out because with the combinations I've tried for these other variables, including ports 8080 and 8443, I get errors (either the same error as above, or request timeouts). Can you recommend a configuration here with an aws application load balancer with HTTPS listeners on 443, 8080, and/or 8443 that forward to the instance's target group (to port 80, 8080, ...)? I can't figure it out.

dwinston · 2024-02-29T18:49:14Z

You can see what I have so far at https://heliontoportal.fairos.org/, which loads, but then 'Search for a class' don't work because it tries a GET request to https://<Public IPv4 DNS address for Instance>:8080/search.

syphax-bouazzouni added bug Something isn't working help wanted Extra attention is needed labels May 28, 2023

syphax-bouazzouni transferred this issue from ontoportal/ontoportal-project Jan 16, 2024

syphax-bouazzouni assigned alexskr Feb 28, 2024

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Brand Customisation steps and end up with "We're sorry but something has gone wrong. We have been notified of this error." #5

Brand Customisation steps and end up with "We're sorry but something has gone wrong. We have been notified of this error." #5

chris-day commented May 17, 2023

syphax-bouazzouni commented May 18, 2023

dwinston commented Feb 23, 2024

alexskr commented Feb 29, 2024

dwinston commented Feb 29, 2024

dwinston commented Feb 29, 2024

dwinston commented Feb 29, 2024 •

edited

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dwinston commented Feb 29, 2024

dwinston commented Feb 29, 2024

Brand Customisation steps and end up with "We're sorry but something has gone wrong. We have been notified of this error." #5

Brand Customisation steps and end up with "We're sorry but something has gone wrong. We have been notified of this error." #5

Comments

chris-day commented May 17, 2023

syphax-bouazzouni commented May 18, 2023

dwinston commented Feb 23, 2024

alexskr commented Feb 29, 2024

dwinston commented Feb 29, 2024

dwinston commented Feb 29, 2024

dwinston commented Feb 29, 2024 • edited Loading

dwinston commented Feb 29, 2024

dwinston commented Feb 29, 2024

dwinston commented Feb 29, 2024 •

edited

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