WebSocket Connection Errors

[Mmabiaa]

Description:

Users frequently encounter issues when attempting to connect to the OpenAI Realtime API via WebSockets. These connection errors can manifest in various ways, including immediate connection failures, inconsistent behavior across different browsers, and unexpected disconnections during active sessions.

Steps to Reproduce:

Attempt to connect to the WebSocket API using the following URL:

wss://api.openai.com/v1/realtime?model=gpt-4o-realtime-preview-2024-10-01

Use different browsers (e.g., Chrome, Safari, Edge) to test connectivity.
Monitor for error messages or connection failures.

Common Error Messages:

"WebSocket connection to ‘wss://api.openai.com/v1/realtime’ failed."
"Unexpected server response: 403."
"Could not connect to 'wss://api.openai.com/v1/realtime'."

Possible Causes:

Authentication Issues: Ensure that the API key is correctly set and has the necessary permissions.

Browser Compatibility: Some users report that the connection works in certain browsers (e.g., Edge) but fails in others (e.g., Chrome).

Network Restrictions: Firewalls or network settings may block WebSocket connections.

Server-Side Throttling: Users have noted random disconnections after a certain period, possibly due to server-side limitations.

Proposed Solutions:

Verify that the API key is valid and has access to the specified model.
Test connections using different environments (local server vs. direct browser).
Implement better error handling and logging within the application code to capture detailed error messages.
Consider reaching out to OpenAI support for persistent issues or if a server-side problem is suspected.

Related Community Discussions:

Users have shared similar experiences on the OpenAI Developer Forum, detailing their challenges and potential workarounds 1247.

By standardizing this issue report format, it can help streamline troubleshooting efforts and improve communication within the development community regarding WebSocket connection errors with the OpenAI Realtime API.

[nm-openai]

Hi, can you please clarify? This repo uses WebRTC not websockets so I'm not sure how you're hitting websocket connection issues