From 7ef694f03bd3b9cb9fc87fe359159b2994e3156a Mon Sep 17 00:00:00 2001 From: Benjamin Sternthal Date: Tue, 21 Jan 2025 09:56:13 -0800 Subject: [PATCH] Update requesting_LFIT_support.md Signed-off-by: Benjamin Sternthal --- project-resources/requesting_LFIT_support.md | 7 +++++++ 1 file changed, 7 insertions(+) diff --git a/project-resources/requesting_LFIT_support.md b/project-resources/requesting_LFIT_support.md index f91a3f94..ac9a1451 100644 --- a/project-resources/requesting_LFIT_support.md +++ b/project-resources/requesting_LFIT_support.md @@ -31,6 +31,13 @@ Critical issues resulting in unplanned downtime will be prioritized over other s All non-confidential issues are tracked via a public [Github project board](https://github.com/orgs/openjs-foundation/projects/10). +## What To Do In An Emergency + +In the event of an emergency (e.g., a critical system is down or there is a security incident), you can use Jira to request priority support 24/7. + +1. Please fill out the following ticket in Jira [(Report a serious problem](https://jira.linuxfoundation.org/plugins/servlet/desk/portal/2/create/30)) +2. Set urgency and impact appropriately + ## Have A Unique Situation? For urgent, unique, or complex issues that require discussion, please contact operations@openjsf.org.