Onvif Tilt Conversion from Degrees to Generic Position Space

[mdaconta]

Hi,
We are using an Onvif interface to the AXIS Q6215-LE PTZ Network Camera and are having problems converting the Tilt from degrees to the Onvif Generic position space (-1.0 to 1.0).
Querying the camera via the Vapix API tells us the following:
root.PTZ.Limit.L1.MaxTilt=90
root.PTZ.Limit.L1.MinTilt=-90
So, the conversion should be straightforward. For example, an absolute Tilt of 45 degrees would be an onvif value of 0.5.
Unfortunately, we are seeing that when the camera move is executed (via onvif absoluteMove), it is exactly 1/2 of what it should be. Of course, we can get it to work correctly by doubling the value but that is not the right solution.
Can you tell me what I am misunderstanding?

Thanks for any assistance,
-Mike

[helalv]

Hi Mike,
What firmware version are you using in the camera? Could you also check the PTZ status by sending a GetStatus request before and after the move operation to verify that the onvif tilt values are changed as expected?
GetStatus.txt

Could you also check in the Web GUI of the camera what coordinates the camera thinks it is at by adding a text overlay with the #y modifier? e.g. When you send onvif value 0.5 does it say +45 in the overlay?

BR
Helene

[xtrdustin]

Update: The elevation behavior seems to be the same in version 11.1.65, after we upgraded this morning. (The upgrade also deleted one of our media profiles we had set up for metadata streaming, so we had to re-create that.)

[helalv]

Hi Dustin,
Yes, I see the same behavior here. I have raised an internal ticket for further investigation regarding this. If you have a MyAxis account, we can create a ticket on our helpdesk where you can more easily follow the progress?

BR
Helene

[xtrdustin]

I have a helpdesk account, with my email [email protected]. I don't know if it's a MyAxis account.

[helalv]

Hi again,
A helpdesk ticket has now been created so you should be able to follow the progress if you login to Axis helpdesk using the provided email.

[xtrdustin]

I see the ticket now. Thanks for looking into it