Is it possible to recover an account if I don't have anything that proves it's mine

[jgardner16]

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Hi,

I have an account under the username "buttonsquared," but I lost my phone with 2FA enabled, and now I can't log in. Unfortunately, I don’t have an SSH key, recovery keys, or any other backup method.

However, I am still able to pull and commit to the private repositories associated with the account, if that helps with verification. Additionally, I have a credit card on file for the account. I still have access to that card, but if I can't recover the account, I’ll need to report the card as stolen to prevent being charged for an account I can no longer access.

Any assistance would be greatly appreciated.

Thank you.

[davevad93]

Hi @jgardner16 ,

For account related issues, it's recommended to contact support by opening a ticket here, select "Sign in, verification, or other account questions" and explain your problem.

[ghostinhershell]

Hi @jgardner16 👋🏾,It looks like @davevad93's response was the answer to your question here. Can you please mark their response as the answer? When you mark a question as an answer, GitHub will highlight the comment and replies to the comment to help visitors quickly find the answer.

[ghostinhershell]

Hi @jgardner16, I'm going to echo @davevad93's answer above. The best place to go for answers to account-specific questions like this one is opening a ticket on our Support page. Please open a ticket with them :)