[Panel] Creating panel of presumable category ticket agents

[mwpowellhtx]

Prompted by:

Error
Missing Access

Followed by:

 Make sure members can read but not send messages in #server-help.

As far as I know the bot has access to the desired help channel. Also as far as I am aware, @everyone access to the channel has been stripped away in terms of the indicated messaging access. But still I am getting this.

[eartharoid]

@mwpowellhtx If you're self-hosting there should be an error in the bot's console with more information.
When creating a panel, Missing Access could mean the bot

• doesn't have permission to create the channel
• can't view the existing channel
• can't send messages in the channel
• can't alter the channel permissions.

To fix permissions problems, make sure you add the bot using the generated URL (by clicking the Add button on the server selector page of the settings panel) and move the bot's role to the top of the role list.

[mwpowellhtx]

A role same name as my bot? Nope. Not even close. But I'll look into this part, thank you.

[mwpowellhtx]

Now getting this.

Error
Missing Permissions

 Make sure members can read but not send messages in #server-help.

I mean, I'm stripping members of everything, it seems like, but for Read Message History.

[mwpowellhtx]

Getting back an error in the browser:

403 (Forbidden)

[mwpowellhtx]

Tickets added to both the help and corresponding log channels. Does the message thing also apply to the log channel?

[eartharoid]

 Make sure members can read but not send messages in #server-help.

This is just a hint and incorrect permissions for your member won't affect the bot's ability to create the panel. The problem is that the bot is missing permission or isn't high enough in the role hierarchy.

Join https://lnk.earth/discord and DM me.

[mwpowellhtx]

I must be a complete dunce at discord, or I do not know what the message means send messages, or which channel(s) it is talking about. Could I trouble you to visit my discord for a brief moment @eartharoid ?

[mwpowellhtx]

Thanks for the looksee and adjustments. 👍

[mwpowellhtx]

Not sure it is a gap in the web UI or what, but the panels is failing to enumerate existing panels. Again, perms are all there, does have read message history, for instance, educated guess.

Also, getting familiar with what to expect, folks submit a ticket, one opens in logs, I suspect (?), and someone on my team can claim that to follow up? When satisfied, resolved, close it out, along these lines?

Thanks! 🎆