Login error - Help me please

[rhernandez-itemsoft]

I bought "PrimeNG - Mirage" and suddenly I can no longer access my account, I tried to recover my password and it says that my email does not exist, it seems like the "recover password" section does not work. It tells me to contact an administrator. What I can do?

I try to access my dashboard, but I can't access it:
https://www.primefaces.org/store/login.xhtml

I don't understand why two "text boxes" appear to enter the email:

When I enter my email I get the following message: