Translations for products randomly disappear

[agsmartwolf]

Hi guys,

Sometimes product descriptions in other languages disappear except in English.
It started long ago, but I thought it would be fixed by a major update.
However, translations for some of the products (random products) are removed. English product description persists but other ones are removed and I should translate them again and again.

[SusannaSwell]

hello @agsmartwolf , tried to reproduce this on my end, but without success. Also can't find any other reports about this issue.
Could you please post a link to one of products like you described (or API product data), so our team could investigate this. Also any additional information can be useful here, maybe you're using export/import of product to edit them, or you're editing in the dashboard?

[agsmartwolf]

I have returned English translations for this product in the runtime too.

Request and returned response:

[SusannaSwell]

Thank you for the additional details, we will be investigating further.

[SusannaSwell]

We checked all available logs, but can't see a record where 'ru' locale was removed.

From the event log, we see that the "ru" locale was filled in for this product (https://smart-wolf.swell.store/admin/console?get/products/-63f89420750bbf00123dbf29) at 2023-04-18T09:46:00.921Z

There is one event in the event logs after April 18th and it is without any content changes: 2023-04-30T07:48:36.083Z
We can't identify any changes for this product at 04.30.

Maybe you can recall if there was any change on 04.30? this change could potentially delete 'ru' locale, but it is not identified in our logs

[logeshswell]

@agsmartwolf We will create a bug ticket internally to investigate it further to identify the root cause and fix it at the earliest.

[agsmartwolf]

Thank you.
I'm looking forward to results.
I can't determine what exactly actions were made to effect to the translations.
However translations are dissapeared for some of products more often than for other ones.

I should recreate them manually again now because I don't have translations on the production right now.

[agsmartwolf]

We checked all available logs, but can't see a record where 'ru' locale was removed.

From the event log, we see that the "ru" locale was filled in for this product (https://smart-wolf.swell.store/admin/console?get/products/-63f89420750bbf00123dbf29) at 2023-04-18T09:46:00.921Z

There is one event in the event logs after April 18th and it is without any content changes: 2023-04-30T07:48:36.083Z We can't identify any changes for this product at 04.30.

Maybe you can recall if there was any change on 04.30? this change could potentially delete 'ru' locale, but it is not identified in our logs

I've talked to my employees. On 30 of April everything was untouchable at all. So we didn't have any deployments and any changes on admin dashboard,