Timeline with the Roadmap?

[boephe]

Hi there,

Does your roadmap have a timeline as well? I looked at the project and there was no Done phase so it looks like none of the tasks are complete, is that correct? In April you said you were in a cooldown phase and phases were about 6 weeks long, can you give us an update where you are up to now?

We are looking at overhauling our ticket system and are deciding between updating osTicket or moving to something new. We'd really like to know if osTicket version 2 is close enough that we should wait for that or should we asses the currently available version?

Any information or update would be great.

Phoebe

[JediKev]

@boephe

No, we do not have a timeline. While we are working hard it will take some time as this is a complete codebase rewrite.

The v2.0 repo is private currently so you are unable to see the full progress. We hope to update the roadmap soon to reflect the current status.

We are always working hard but as you may know we have a current (legacy) codebase that we still have to maintain. We just got done with a major release in legacy that took a while to complete. So now that we are done with that we are re-focusing on v2.0.

I couldn’t give you a percentage of completion at this time as there is just so many moving parts. If I gave you a percentage or timeline I’d be lying as we just don’t know at this time.

If you are going to assess osTicket you’d have to assess the current legacy codebase.

Cheers.

[boephe]

@JediKev

Thanks for your prompt reply. I appreciate the large project, hope things are going well and looking forward to a great product 😄

Blessings,

Boephe

[mbassiouny33]

@JediKev , out of curiosity, if I may ask, are you expecting months? or years? (panned for 2023? or possibly later) ,no rush, just curious. Thanks!

[JediKev]

@mbassiouny33

There is still no set timeline. As I mentioned before I couldn’t give you a percentage of completion at this time as there is just so many moving parts. If I gave you a percentage or timeline I’d be lying as we just don’t know at this time. With that being said the traction is picking up as we progress further.

Once we update the roadmap it will reflect the current status and progress.

Cheers.

[mbassiouny33]

thanks for the info!

[makumba8888]

looking at the last comments here, which date from about 13 months, for those of us trying to decide if we keep using the software or go with a newer tool, the decision is getting easier to make by the month. OST was already looking old a few years ago. Now it belongs with the fossils. Unfortunately, as much as we would like to keep it running, our customers are the ones telling us to upgrade. We kept telling them each quarter that things would change, but if at the end of 2023 we still have absolutely no idea in terms of timeline, then this means that we are looking closer to 2030 than 2025. Sadly we will need to make a decision this month. Ah well, it was good while it lasted, I really liked it. But I also remember my old For Probe GT 1989, I liked that one too but one day it went to the graveyard. OST should not have waited so long to start with new UI, for many its already too late. Cheers all - M

[JediKev]

To answer your question yes something is coming this year; a preview.

[PPCM]

@TVTS-Tyler was a little bit rough, but this can be heard --> eagerness
And in the other hand, we have to be grateful with the team who dedicates their time to us.

@JediKev you made a great work with all features present in OST 1.18.1, but the UI is so old...
I have lot of difficulties to make my new users to accept to use OST, only for the look and feel 😒
Lot of IT teams are scared to receive the order to change OST by something else, only for a question of presentation

The community can give help, feel free to ask
For example, I just made dockers to deploy OST easily (hub[dot]docker[dot]com/r/ppcm/osticket-server)
If you need, it can be done for the 2.0 version, and why not for the preview. In that way, it will be easy to deploy, to test and to show to users
Feel free to contact me if the idea appeals to you

[JediKev]

@PPCM @GrahamSH-LLK please stay on topic. This is not a forum or chat site for third party mods.

[protich]

@TVTS-Tyler - EXCUSE you! No one works for you or owes you shit mate!