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Knowledgebase CRUD (FAQ/FAQ Category/Canned Responses) #49

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aydreeihn opened this issue Jan 26, 2023 · 1 comment
Open
13 tasks

Knowledgebase CRUD (FAQ/FAQ Category/Canned Responses) #49

aydreeihn opened this issue Jan 26, 2023 · 1 comment
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infrastructure Projects with tasks that don't have to have full UI to work on Todo

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@aydreeihn
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Feature Summary

We should probably make the UI flow of adding to the Knowledgebase a little easier to follow. You must have a Category before you can create an FAQ. Canned Responses are independent.

General CRUD functionality to manage the Knowledgebase.

  1. FAQ Categories
  • Create
  • Delete
  • Enable
  • Disable
  • Update
  1. FAQs
  • Create
  • Delete
  • Update
  1. Canned Responses
  • Create
  • Delete
  • Enable
  • Disable
  • Update
@aydreeihn aydreeihn added Todo infrastructure Projects with tasks that don't have to have full UI to work on labels Jan 26, 2023
@stefanclark
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FAQs individually enable / disable.

FAQs & FAQ categories with published start and end date, so that:

FAQs can be pre-written and automatically enabled when relevant.

FAQs automatically disabled after published end date

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infrastructure Projects with tasks that don't have to have full UI to work on Todo
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osTicket 2.0
Status: Todo
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@stefanclark @aydreeihn