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[QA] the owncloud server randomly disappears #31

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jnweiger opened this issue Jul 27, 2021 · 2 comments
Open

[QA] the owncloud server randomly disappears #31

jnweiger opened this issue Jul 27, 2021 · 2 comments
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QNAP wontfix This will not be worked on

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@jnweiger
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Seen with ownCloud for QNAP 10.8.0 RC1 from ownCloud_10.8.0_arm-x41.qpkg

No clear steps to reproduce. Happens ca. once per day.
Today, after not using the server for several hours, it now only responds with HTTP 599.

curl -i -k http://10.90.4.178:8080/owncloud
HTTP/1.1 599 Broken
Date: Tue, 27 Jul 2021 12:06:34 GMT
Server:  
X-Frame-Options: SAMEORIGIN
Content-Security-Policy: script-src 'self' 'unsafe-inline' 'unsafe-eval' ; object-src 'self' ; worker-src 'self' blob:
X-Content-Type-Options: nosniff
X-XSS-Protection: 1; mode=block
X-Robots-Tag: none
X-Frame-Options: SAMEORIGIN
X-Download-Options: noopen
X-Permitted-Cross-Domain-Policies: none
Content-Length: 0
Content-Type: text/html; charset=UTF-8
Strict-Transport-Security: max-age=0

Same on https://10.90.4.178/owncloud

Nothing is logged in /mnt/data/files/owncloud.log
Also nothing in QNAP Notificaiton Center -> View the System logs

Workaround: A reboot of the qnap host brings back owncloud.
@jnweiger
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jnweiger commented Jul 27, 2021 •
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After an upgrade from 10.8.0 RC1 to 10.8.0 the service responds with 503

curl -i -k https://10.90.4.178/owncloud
HTTP/1.1 503 Service Unavailable
Date: Tue, 27 Jul 2021 14:25:47 GMT
Server:  
X-Frame-Options: SAMEORIGIN
Content-Security-Policy: script-src 'self' 'unsafe-inline' 'unsafe-eval' ; object-src 'self' ; worker-src 'self' blob:
Content-Length: 299
Connection: close
Content-Type: text/html; charset=iso-8859-1

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>503 Service Unavailable</title>
</head><body>
<h1>Service Unavailable</h1>
<p>The server is temporarily unable to service your
request due to maintenance downtime or capacity
problems. Please try again later.</p>
</body></html>

A stop and restart from the appcenter does not help.
Reboot fixes the situation.

@jnweiger
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jnweiger commented Jul 28, 2021 •
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We've observed this only on the smaller ARM machine.
The bigger x86 mchine seems more stable.

While testing, the ARM machine briefly (but multipe times) showed
image

This was never seen with the x86 machine.
We should give a recommendation against using this specific model with ownCloud. I am afraid, it is too small.

@wkloucek wkloucek added QNAP wontfix This will not be worked on labels Aug 9, 2021
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@jnweiger @wkloucek