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Error tranfer Btc not in wallet #46

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glopezriv opened this issue Oct 7, 2020 · 8 comments
Open

Error tranfer Btc not in wallet #46

glopezriv opened this issue Oct 7, 2020 · 8 comments

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@glopezriv
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Hi I made a transfer to my copey wallet and it does not arrive.

I enter the wallet and it tells me:

Error Querying the blockchain.

The BTC address sent is:

12je5qgAykFtVpLG172bKWdJE8SVJt5N7u

Can you help me, please?

Greetings.

@ap4400
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ap4400 commented Oct 7, 2020

Had same problem for 8 going on 9 days

@HenkSwardt
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Good day, Thanks for reporting this.

We are aware of the issue and looking at some changes, but looks like we cant support Bitcoin at this stage.

As a solution the best we can suggest/advise would be to download Flarewallet or Bitpay and importing your wallet there.

@ap4400
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ap4400 commented Oct 8, 2020 via email

@Abwer
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Abwer commented Oct 13, 2020

@glopezriv, @ap4400, Good news, I transferred my BTC on th Bitpay wallet. I used these recovery tools.
I hope you will be able to restore your BTZ as well.

Unfortunately this is known. Bitpay did change their servers and at the moment there are no developer resources free to fix this within Particl Copay wallet. You have to move your BTC funds to another wallet. It even may be possible the Particl Copay wallet will abandon BTC support -but this is not final. At the moment, if you need to access your funds, you need to move.

Tool to extract keys (optionally, if needed): https://bitpay.github.io/copay-recovery/

Source of native BTC Copay wallet (see available for section):
https://github.com/bitpay/copay

How to:
https://support.bitpay.com/hc/en-us/articles/115003028346-How-do-I-move-my-wallet-from-Copay-to-BitPay-How-do-I-move-my-wallet-between-mobile-and-desktop-

Use your Particl Copay recovery phrase to recover your wallet on Bitpay Copay app.

@ap4400
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ap4400 commented Oct 13, 2020 via email

@Abwer
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Abwer commented Oct 13, 2020

@ap4400 You managed to return you founds?
Did it work?

@ap4400
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ap4400 commented Oct 13, 2020 via email

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5 participants
@Abwer @HenkSwardt @glopezriv @ap4400 and others