diff --git a/documentation/docs/opal-plus/troubleshooting.mdx b/documentation/docs/opal-plus/troubleshooting.mdx
index e35e5857..379810eb 100644
--- a/documentation/docs/opal-plus/troubleshooting.mdx
+++ b/documentation/docs/opal-plus/troubleshooting.mdx
@@ -10,7 +10,13 @@ or in your dedicated OPAL+ support channel, and we will do our best to assist yo
 
 ### Seeking Support
 
-If you are experiencing issues with OPAL+, please provide us with the following information:
+When seeking support, please provide as much information as possible to help us understand the issue and resolve it faster.
+This includes:
+* Full description of the problem
+* Steps to reproduce the issue
+* Environment details (OS, Docker, Kubernetes, etc.)
+
+You can also provide the following information:
 
 #### Extract Logs