-
Notifications
You must be signed in to change notification settings - Fork 23
/
overview.dashboard.lookml
229 lines (216 loc) · 6.29 KB
/
overview.dashboard.lookml
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
- dashboard: overview
title: Overview
layout: grid
rows:
- elements: [new_open_tickets, pending_tickets, closed_tickets]
height: 150
- elements: [tickets_and_orgs]
height: 400
- elements: [tickets_by_channel, count_by_status]
height: 400
- elements: [top_orgs, top_requesters, top_assignees]
height: 400
- elements: [ticket_tags]
height: 500
filters:
- name: date
type: date_filter
elements:
- name: new_open_tickets
type: single_value
model: zendesk
explore: tickets
measures: [tickets.count]
filters:
tickets.status: new,open
sorts: [tickets.count desc]
limit: 500
show_single_value_title: true
single_value_title: New and open tickets
show_comparison: false
listen:
date: tickets.created_at_date
- name: pending_tickets
title: Pending tickets
type: single_value
model: zendesk
explore: tickets
dimensions: [tickets.status]
measures: [tickets.count]
filters:
tickets.status: pending
sorts: [tickets.count desc]
limit: 500
show_single_value_title: true
single_value_title: Pending tickets
show_comparison: false
listen:
date: tickets.created_at_date
- name: closed_tickets
title: Untitled Visualization
type: single_value
model: zendesk
explore: tickets
measures: [tickets.count]
filters:
tickets.status: closed,solved
sorts: [tickets.count desc]
limit: 500
show_single_value_title: true
single_value_title: Closed and solved tickets
show_comparison: false
listen:
date: tickets.created_at_date
- name: tickets_by_channel
title: Tickets submitted by channel
type: looker_pie
model: zendesk
explore: tickets
dimensions: [tickets.via__channel]
measures: [tickets.count]
sorts: [tickets.count desc]
limit: 500
value_labels: legend
colors: ['#FFCC00', '#1E2023', '#3399CC', '#CC3399', '#66CC66', '#999999', '#FF4E00', '#A2ECBA', '#9932CC', '#0000CD']
show_view_names: true
listen:
date: tickets.created_at_date
- name: tickets_and_orgs
title: Ticket submissions over time
type: looker_line
model: zendesk
explore: tickets
dimensions: [tickets.created_at_week]
measures: [tickets.count, tickets.count_distinct_organizations]
sorts: [tickets.created_at_week desc]
limit: 500
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
show_null_points: true
point_style: none
interpolation: linear
colors: ['#FFCC00', '#1E2023', '#3399CC', '#CC3399', '#66CC66', '#999999', '#FF4E00', '#A2ECBA', '#9932CC', '#0000CD']
listen:
date: tickets.created_at_date
- name: count_by_status
title: New, open, solved, and pending ticket count
type: looker_column
model: zendesk
explore: tickets
measures: [tickets.count_solved_tickets, tickets.count_new_tickets, tickets.count_open_tickets,
tickets.count_pending_tickets]
sorts: [tickets.count_solved_tickets desc]
limit: 500
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
show_null_labels: false
colors: ['#FFCC00', '#1E2023', '#3399CC', '#CC3399', '#66CC66', '#999999', '#FF4E00', '#A2ECBA', '#9932CC', '#0000CD']
listen:
date: tickets.created_at_date
- name: top_orgs
title: Top 20 organizations by tickets submitted
type: table
model: zendesk
explore: tickets
dimensions: [tickets.organization_name]
measures: [tickets.count]
sorts: [tickets.count desc]
limit: 20
show_view_names: true
show_row_numbers: true
truncate_column_names: false
table_theme: editable
limit_displayed_rows: false
listen:
date: tickets.created_at_date
- name: top_requesters
title: Top 20 requesters by tickets submitted
type: table
model: zendesk
explore: tickets
dimensions: [tickets.requester_email]
measures: [tickets.count]
sorts: [tickets.count desc]
limit: 20
show_view_names: true
show_row_numbers: true
truncate_column_names: false
table_theme: editable
limit_displayed_rows: false
listen:
date: tickets.created_at_date
- name: top_assignees
title: Top 20 agents by all time tickets
type: table
model: zendesk
explore: tickets
dimensions: [tickets.assignee_email]
measures: [tickets.count]
sorts: [tickets.count desc]
limit: 20
show_view_names: true
show_row_numbers: true
truncate_column_names: false
table_theme: editable
limit_displayed_rows: false
listen:
date: tickets.created_at_date
- name: ticket_tags
title: Ticket tags
type: looker_column
model: zendesk
explore: ticket__tags
dimensions: [ticket__tags.value, ticket__tags.created_at_month]
pivots: [ticket__tags.value]
measures: [ticket__tags.count]
sorts: [ticket__tags.created_at_month desc, ticket__tags.value]
limit: 500
column_limit: 50
stacking: percent
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
ordering: none
show_null_labels: false
colors: ['#FFCC00', '#1E2023', '#3399CC', '#CC3399', '#66CC66', '#999999', '#FF4E00', '#A2ECBA', '#9932CC', '#0000CD']
listen:
date: ticket__tags.created_at_date