diff --git a/.dockerignore b/.dockerignore
index 74003e7e30..a3de147db4 100644
--- a/.dockerignore
+++ b/.dockerignore
@@ -138,11 +138,15 @@ temp/
 test.py
 
 # Other stuff
+.dockerignore
 .env.example
+.git/
 .gitignore
 .github/
 app.json
 CHANGELOG.md
+Dockerfile
+docker-compose.yml
 Procfile
 pyproject.toml
 README.md
diff --git a/.env.example b/.env.example
index 44c91c59c7..14bdf060bf 100644
--- a/.env.example
+++ b/.env.example
@@ -1,6 +1,5 @@
 TOKEN=MyBotToken
 LOG_URL=https://logviewername.herokuapp.com/
 GUILD_ID=1234567890
-MODMAIL_GUILD_ID=1234567890
 OWNERS=Owner1ID,Owner2ID,Owner3ID
 CONNECTION_URI=mongodb+srv://mongodburi
diff --git a/.github/CONTRIBUTING.md b/.github/CONTRIBUTING.md
index b1309b6402..6c6694b809 100644
--- a/.github/CONTRIBUTING.md
+++ b/.github/CONTRIBUTING.md
@@ -30,11 +30,11 @@ Pull requests are the best way to propose changes to the codebase. We actively w
 ## Any contributions you make will be under the GNU Affero General Public License v3.0
 In short, when you submit code changes, your submissions are understood to be under the same [GNU Affero General Public License v3.0](https://www.gnu.org/licenses/agpl-3.0.en.html) that covers the project. Feel free to contact the maintainers if that's a concern.
 
-## Report bugs using [Github Issues](https://github.com/kyb3r/modmail/issues)
-We use GitHub issues to track public bugs. Report a bug by [opening a new Issue](https://github.com/kyb3r/modmail/issues/new); it's that easy!
+## Report bugs using [Github Issues](https://github.com/modmail-dev/modmail/issues)
+We use GitHub issues to track public bugs. Report a bug by [opening a new Issue](https://github.com/modmail-dev/modmail/issues/new); it's that easy!
 
 ## Find pre-existing issues to tackle
-Check out our [unstaged issue tracker](https://github.com/kyb3r/modmail/issues?q=is%3Aissue+is%3Aopen+-label%3Astaged) and start helping out!
+Check out our [unstaged issue tracker](https://github.com/modmail-dev/modmail/issues?q=is%3Aissue+is%3Aopen+-label%3Astaged) and start helping out!
 
 Ways to help out:
 - Help out new members
diff --git a/.github/pull.yml b/.github/pull.yml
index 2fec8bbda0..8a0898a6b7 100644
--- a/.github/pull.yml
+++ b/.github/pull.yml
@@ -1,8 +1,8 @@
 version: "1"
 rules:
   - base: master
-    upstream: kyb3r:master
+    upstream: modmail-dev:master
     mergeMethod: hardreset
   - base: development
-    upstream: kyb3r:development
+    upstream: modmail-dev:development
     mergeMethod: hardreset
\ No newline at end of file
diff --git a/.github/workflows/docker-image.yml b/.github/workflows/docker-image.yml
new file mode 100644
index 0000000000..6af8630b38
--- /dev/null
+++ b/.github/workflows/docker-image.yml
@@ -0,0 +1,42 @@
+
+name: Create and publish a Docker image
+
+on:
+  push:
+    branches: ['master']
+
+env:
+  REGISTRY: ghcr.io
+  IMAGE_NAME: ${{ github.repository }}
+
+jobs:
+  build-and-push-image:
+    runs-on: ubuntu-latest
+    permissions:
+      contents: read
+      packages: write
+
+    steps:
+      - name: Checkout repository
+        uses: actions/checkout@v3
+
+      - name: Log in to the Container registry
+        uses: docker/login-action@v2
+        with:
+          registry: ${{ env.REGISTRY }}
+          username: ${{ github.actor }}
+          password: ${{ secrets.GITHUB_TOKEN }}
+
+      - name: Extract metadata (tags, labels) for Docker
+        id: meta
+        uses: docker/metadata-action@v4
+        with:
+          images: ${{ env.REGISTRY }}/${{ env.IMAGE_NAME }}
+
+      - name: Build and push Docker image
+        uses: docker/build-push-action@v3
+        with:
+          context: .
+          push: true
+          tags: ${{ steps.meta.outputs.tags }}
+          labels: ${{ steps.meta.outputs.labels }}
diff --git a/.github/workflows/lints.yml b/.github/workflows/lints.yml
index 21bf39368e..b283dff078 100644
--- a/.github/workflows/lints.yml
+++ b/.github/workflows/lints.yml
@@ -4,18 +4,17 @@ on: [push, pull_request]
 
 jobs:
   code-style:
-    runs-on: ${{ matrix.os }}
+    runs-on: ubuntu-latest
     strategy:
       matrix:
-        os: [ubuntu-latest, windows-latest, macOS-latest]
-        python-version: ['3.8', '3.9', '3.10']
+        python-version: ['3.10', '3.11']
 
-    name: Python ${{ matrix.python-version }} on ${{ matrix.os }}
+    name: Python ${{ matrix.python-version }} on ubuntu-latest
 
     steps:
     - uses: actions/checkout@v3
     - name: Set up Python
-      uses: actions/setup-python@v3
+      uses: actions/setup-python@v4
       with:
         python-version: ${{ matrix.python-version }}
         architecture: x64
diff --git a/CHANGELOG.md b/CHANGELOG.md
index db997890ab..cb334e4e8e 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -4,13 +4,66 @@ All notable changes to this project will be documented in this file.
 
 The format is based on [Keep a Changelog](https://keepachangelog.com/en/1.0.0/).
 This project mostly adheres to [Semantic Versioning](https://semver.org/spec/v2.0.0.html);
-however, insignificant breaking changes do not guarantee a major version bump, see the reasoning [here](https://github.com/kyb3r/modmail/issues/319). If you're a plugin developer, note the "BREAKING" section.
+however, insignificant breaking changes do not guarantee a major version bump, see the reasoning [here](https://github.com/modmail-dev/modmail/issues/319). If you're a plugin developer, note the "BREAKING" section.
 
-# Unreleased
+# v4.1.0
+
+Drops support for Python 3.9. Python 3.10 and Python 3.11 are now the only supported versions.
 
 ### Fixed
+- GIF stickers no longer cause the bot to crash.
+- `?alias make/create` as aliases to `?alias add`. This improves continuity between the bot and its command structure. ([PR #3195](https://github.com/kyb3r/modmail/pull/3195))
+- Loading the blocked list with the `?blocked` command takes a long time when the list is large. ([PR #3242](https://github.com/kyb3r/modmail/pull/3242))
+- Reply not being forwarded from DM. (PR [#3239](https://github.com/modmail-dev/modmail/pull/3239))
+- Cleanup imports after removing/unloading a plugin. ([PR #3226](https://github.com/modmail-dev/Modmail/pull/3226))
+- Fixed a syntactic error in the close message when a thread is closed after a certain duration. ([PR #3233](https://github.com/modmail-dev/Modmail/pull/3233))
+- Removed an extra space in the help command title when the command has no parameters. ([PR #3271](https://github.com/modmail-dev/Modmail/pull/3271))
+- Corrected some incorrect config help descriptions. ([PR #3277](https://github.com/modmail-dev/Modmail/pull/3277))
+- Rate limit issue when fetch the messages due to reaction linking. ([PR #3306](https://github.com/modmail-dev/Modmail/pull/3306))
+- Update command fails when the plugin is invalid. ([PR #3295](https://github.com/modmail-dev/Modmail/pull/3295))
+
+### Added
+- `?log key <key>` to retrieve the log link and view a preview using a log key. ([PR #3196](https://github.com/modmail-dev/Modmail/pull/3196))
+- `REGISTRY_PLUGINS_ONLY`, environment variable, when set, restricts to only allow adding registry plugins. ([PR #3247](https://github.com/modmail-dev/modmail/pull/3247))
+- `DISCORD_LOG_LEVEL` environment variable to set the log level of discord.py. ([PR #3216](https://github.com/modmail-dev/Modmail/pull/3216))
+- `STREAM_LOG_FORMAT` and `FILE_LOG_FORMAT` environment variable to set the log format of the stream and file handlers respectively. Possible options are `json` and `plain` (default). ([PR #3305](https://github.com/modmail-dev/Modmail/pull/3305))
+- `LOG_EXPIRATION` environment variable to set the expiration time of logs. ([PR #3257](https://github.com/modmail-dev/Modmail/pull/3257))
+- New registry plugins: [`autoreact`](https://github.com/martinbndr/kyb3r-modmail-plugins/tree/master/autoreact) and [`rename`](https://github.com/Nicklaus-s/modmail-plugins/tree/main/rename).
+- Improved join/leave message for multiple servers.
+
+### Changed
+- Repo moved to https://github.com/modmail-dev/modmail.
+- Channel name no longer shows `-0` if the user has migrated to the new username system.
+- `?note` and `?reply` now allows you to send a sticker without any message.
+- Guild icons in embed footers and author urls now have a fixed size of 128. ([PR #3261](https://github.com/modmail-dev/modmail/pull/3261))
+- Discord.py internal logging is now enabled by default. ([PR #3216](https://github.com/modmail-dev/Modmail/pull/3216))
+- The confirm-thread-creation dialog now uses buttons instead of reactions. ([PR #3273](https://github.com/modmail-dev/Modmail/pull/3273))
+- `?disable all` no longer overrides `?disable new`. ([PR #3278](https://github.com/modmail-dev/Modmail/pull/3278))
+- Dropped root privileges for Modmail running under Docker. ([PR #3284](https://github.com/modmail-dev/Modmail/pull/3284))
 
-- Resolved an issue where `?logs` doesn't work when the thread has no title. ([PR #3201](https://github.com/kyb3r/modmail/pull/3201))
+### Internal
+- Renamed `Bot.log_file_name` to `Bot.log_file_path`. Log files are now created at `temp/logs/modmail.log`. ([PR #3216](https://github.com/modmail-dev/Modmail/pull/3216))
+- `ConfigManager.get` no longer accepts two positional arguments: the `convert` argument is now keyword-only.
+- Various dependencies have been updated to their latest versions.
+
+# v4.0.2
+
+### Breaking
+
+- Presence intent is now by-default OFF. You can turn it on by setting `ENABLE_PRESENCE_INTENT=true` in the environment variables.
+
+### Fixed
+
+- Not having a guild icon no longer raises an exception. ([PR #3235](https://github.com/modmail-dev/modmail/pull/3235))
+  - When no icon is set, use the default user icon.
+- Resolved an issue where `?logs` doesn't work when the thread has no title. ([PR #3201](https://github.com/modmail-dev/modmail/pull/3201))
+- AttributeError raised when failing to forward a reaction. ([GH #3218](https://github.com/modmail-dev/modmail/issues/3218))
+
+### Changed
+
+- Plain messages no longer forces `()` around the respondent text. ([PR #3234](https://github.com/modmail-dev/modmail/pull/3234))
+- Added workflow to automatically build Docker image ([PR #3232](https://github.com/modmail-dev/modmail/pull/3228))
+- Updated installation guide to reflect new preferred hosting methods
 
 # v4.0.1
 
@@ -24,65 +77,64 @@ This is a hotfix release.
 
 - Thread cooldown
 
-
 # v4.0.0
 
 ### Breaking
 
 - Modmail now requires [`Message Content` privileged intent](https://support-dev.discord.com/hc/en-us/articles/4404772028055-Message-Content-Privileged-Intent-for-Verified-Bots).
-- Upgraded to discord.py v2.0 ([internal changes](https://discordpy.readthedocs.io/en/latest/migrating.html), [GH #2990](https://github.com/kyb3r/modmail/issues/2990)).
+- Upgraded to discord.py v2.0 ([internal changes](https://discordpy.readthedocs.io/en/latest/migrating.html), [GH #2990](https://github.com/modmail-dev/modmail/issues/2990)).
 - Python 3.8 or higher is required.
 - Asyncio changes ([gist](https://gist.github.com/Rapptz/6706e1c8f23ac27c98cee4dd985c8120))
 - Plugin registry is purged and all developers have to re-apply due to breaking changes.
 
 ### Added
 
-- `use_hoisted_top_role` config to use change how default mod tags work, see `v3.10.0#Added` for details. ([PR #3093](https://github.com/kyb3r/modmail/pull/3093))
-- `require_close_reason` config to require a reason to close a thread. ([GH #3107](https://github.com/kyb3r/modmail/issues/3107))
-- `plain_snippets` config to force all snippets to be plain. ([GH #3083](https://github.com/kyb3r/modmail/issues/3083))
+- `use_hoisted_top_role` config to use change how default mod tags work, see `v3.10.0#Added` for details. ([PR #3093](https://github.com/modmail-dev/modmail/pull/3093))
+- `require_close_reason` config to require a reason to close a thread. ([GH #3107](https://github.com/modmail-dev/modmail/issues/3107))
+- `plain_snippets` config to force all snippets to be plain. ([GH #3083](https://github.com/modmail-dev/modmail/issues/3083))
 - `?fpareply` and `?fpreply` to reply to messages with variables plainly.
-- `use_nickname_channel_name` config to use nicknames instead of usernames for channel names. ([GH #3112](https://github.com/kyb3r/modmail/issues/3112))
-- `use_random_channel_name` config to use random nicknames vaguely tied to user ID. It is unable to be computed in reverse. ([GH #3143](https://github.com/kyb3r/modmail/issues/3143))
-- `show_log_url_button` config to show Log URL button. ([GH #3122](https://github.com/kyb3r/modmail/issues/3122))
+- `use_nickname_channel_name` config to use nicknames instead of usernames for channel names. ([GH #3112](https://github.com/modmail-dev/modmail/issues/3112))
+- `use_random_channel_name` config to use random nicknames vaguely tied to user ID. It is unable to be computed in reverse. ([GH #3143](https://github.com/modmail-dev/modmail/issues/3143))
+- `show_log_url_button` config to show Log URL button. ([GH #3122](https://github.com/modmail-dev/modmail/issues/3122))
 - Select menus for certain paginators.
-- `Title` field in `?logs`. ([GH #3142](https://github.com/kyb3r/modmail/issues/3142))
-- Snippets can be used in aliases. ([GH #3108](https://github.com/kyb3r/modmail/issues/3108), [PR #3124](https://github.com/kyb3r/modmail/pull/3124))
-- `?snippet make/create` as aliases to `?snippet add`. ([GH #3172](https://github.com/kyb3r/modmail/issues/3173), [PR #3174](https://github.com/kyb3r/modmail/pull/3174))
+- `Title` field in `?logs`. ([GH #3142](https://github.com/modmail-dev/modmail/issues/3142))
+- Snippets can be used in aliases. ([GH #3108](https://github.com/modmail-dev/modmail/issues/3108), [PR #3124](https://github.com/modmail-dev/modmail/pull/3124))
+- `?snippet make/create` as aliases to `?snippet add`. ([GH #3172](https://github.com/modmail-dev/modmail/issues/3173), [PR #3174](https://github.com/modmail-dev/modmail/pull/3174))
 
 ### Improved
 
-- Modmail now uses per-server avatars if applicable. ([GH #3048](https://github.com/kyb3r/modmail/issues/3048))
-- Use discord relative timedeltas. ([GH #3046](https://github.com/kyb3r/modmail/issues/3046))
+- Modmail now uses per-server avatars if applicable. ([GH #3048](https://github.com/modmail-dev/modmail/issues/3048))
+- Use discord relative timedeltas. ([GH #3046](https://github.com/modmail-dev/modmail/issues/3046))
 - Use discord native buttons for all paginator sessions.
 - `?help` and `?blocked` paginator sessions now have better multi-page UI.
 - Autoupdate now automatically updates pipenv dependencies if possible.
 
 ### Fixed
 
-- Several minor typos. ([PR #3095](https://github.com/kyb3r/modmail/pull/3095), [PR #3116](https://github.com/kyb3r/modmail/pull/3116))
-- Certain cases where fallback categories were not working as intended. ([PR #3109](https://github.com/kyb3r/modmail/pull/3109))
-- `?contact` would create in a random category in silent mode. ([GH #3091](https://github.com/kyb3r/modmail/issues/3091), [PR #3092](https://github.com/kyb3r/modmail/pull/3092))
-- Certain cases where `?close` would fail if closer isn't in cache. ([GH #3104](https://github.com/kyb3r/modmail/issues/3104), [PR #3105](https://github.com/kyb3r/modmail/pull/3105))
+- Several minor typos. ([PR #3095](https://github.com/modmail-dev/modmail/pull/3095), [PR #3116](https://github.com/modmail-dev/modmail/pull/3116))
+- Certain cases where fallback categories were not working as intended. ([PR #3109](https://github.com/modmail-dev/modmail/pull/3109))
+- `?contact` would create in a random category in silent mode. ([GH #3091](https://github.com/modmail-dev/modmail/issues/3091), [PR #3092](https://github.com/modmail-dev/modmail/pull/3092))
+- Certain cases where `?close` would fail if closer isn't in cache. ([GH #3104](https://github.com/modmail-dev/modmail/issues/3104), [PR #3105](https://github.com/modmail-dev/modmail/pull/3105))
 - Stickers now work in Modmail.
-- Large server sizes results in Guild.name == None. ([GH #3088](https://github.com/kyb3r/modmail/issues/3088))
-- Attachments now work on plain replies. ([GH #3102](https://github.com/kyb3r/modmail/issues/3102))
-- Support LOTTIE stickers. ([GH #3119](https://github.com/kyb3r/modmail/issues/3119))
-- Editing notes now work. ([GH #3094](https://github.com/kyb3r/modmail/issues/3094))
+- Large server sizes results in Guild.name == None. ([GH #3088](https://github.com/modmail-dev/modmail/issues/3088))
+- Attachments now work on plain replies. ([GH #3102](https://github.com/modmail-dev/modmail/issues/3102))
+- Support LOTTIE stickers. ([GH #3119](https://github.com/modmail-dev/modmail/issues/3119))
+- Editing notes now work. ([GH #3094](https://github.com/modmail-dev/modmail/issues/3094))
 - Commands now work in threads.
 - Audit log searching now properly works.
-- Old data causing `?blocked` to fail. ([GH #3131](https://github.com/kyb3r/modmail/issues/3131))
+- Old data causing `?blocked` to fail. ([GH #3131](https://github.com/modmail-dev/modmail/issues/3131))
 - Delete channel auto close functionality now works.
-- Improved error handling for autoupdate. ([PR #3161](https://github.com/kyb3r/modmail/pull/3161))
-- Skip loading of already-loaded cog. ([PR #3172](https://github.com/kyb3r/modmail/pull/3172))
-- Respect plugin's `cog_command_error`. ([GH #3170](https://github.com/kyb3r/modmail/issues/3170), [PR #3178](https://github.com/kyb3r/modmail/pull/3178))
-- Use silent as a typing literal for contacting. ([GH #3179](https://github.com/kyb3r/modmail/issues/3179))
+- Improved error handling for autoupdate. ([PR #3161](https://github.com/modmail-dev/modmail/pull/3161))
+- Skip loading of already-loaded cog. ([PR #3172](https://github.com/modmail-dev/modmail/pull/3172))
+- Respect plugin's `cog_command_error`. ([GH #3170](https://github.com/modmail-dev/modmail/issues/3170), [PR #3178](https://github.com/modmail-dev/modmail/pull/3178))
+- Use silent as a typing literal for contacting. ([GH #3179](https://github.com/modmail-dev/modmail/issues/3179))
 
 ### Internal
 
-- Improve regex parsing of channel topics. ([GH #3114](https://github.com/kyb3r/modmail/issues/3114), [PR #3111](https://github.com/kyb3r/modmail/pull/3111))
+- Improve regex parsing of channel topics. ([GH #3114](https://github.com/modmail-dev/modmail/issues/3114), [PR #3111](https://github.com/modmail-dev/modmail/pull/3111))
 - Add warning if deploying on a developmental version.
 - Extensions are now loaded `on_connect`.
-- MongoDB v5.0 clients are now supported. ([GH #3126](https://github.com/kyb3r/modmail/issues/3126))
+- MongoDB v5.0 clients are now supported. ([GH #3126](https://github.com/modmail-dev/modmail/issues/3126))
 - Bump python-dotenv to v0.20.0, support for python 3.10
 - Bump emoji to v1.7.0
 - Bump aiohttp to v3.8.1
@@ -142,37 +194,37 @@ v3.10 adds group conversations while resolving other bugs and QOL changes. It is
 
 ### Added
 
-- Ability to have group conversations with up to 5 users. ([GH #143](https://github.com/kyb3r/modmail/issues/143))
-- Snippets are invoked case insensitively. ([GH #3077](https://github.com/kyb3r/modmail/issues/3077), [PR #3080](https://github.com/kyb3r/modmail/pull/3080))
-- Default tags now use top hoisted role. ([GH #3014](https://github.com/kyb3r/modmail/issues/3014))
-- New thread-related config - `thread_show_roles`, `thread_show_account_age`, `thread_show_join_age`, `thread_cancelled`, `thread_creation_contact_title`, `thread_creation_self_contact_response`, `thread_creation_contact_response`. ([GH #3072](https://github.com/kyb3r/modmail/issues/3072))
+- Ability to have group conversations with up to 5 users. ([GH #143](https://github.com/modmail-dev/modmail/issues/143))
+- Snippets are invoked case insensitively. ([GH #3077](https://github.com/modmail-dev/modmail/issues/3077), [PR #3080](https://github.com/modmail-dev/modmail/pull/3080))
+- Default tags now use top hoisted role. ([GH #3014](https://github.com/modmail-dev/modmail/issues/3014))
+- New thread-related config - `thread_show_roles`, `thread_show_account_age`, `thread_show_join_age`, `thread_cancelled`, `thread_creation_contact_title`, `thread_creation_self_contact_response`, `thread_creation_contact_response`. ([GH #3072](https://github.com/modmail-dev/modmail/issues/3072))
 - `use_timestamp_channel_name` config to create thread channels by timestamp.
 
 ### Improved
 
-- `?contact` now accepts a role or multiple users (creates a group conversation). ([GH #3082](https://github.com/kyb3r/modmail/issues/3082))
-- Aliases are now supported in autotrigger. ([GH #3081](https://github.com/kyb3r/modmail/pull/3081))
+- `?contact` now accepts a role or multiple users (creates a group conversation). ([GH #3082](https://github.com/modmail-dev/modmail/issues/3082))
+- Aliases are now supported in autotrigger. ([GH #3081](https://github.com/modmail-dev/modmail/pull/3081))
 
 ### Fixed
 
-- Certain situations where the internal thread cache breaks and spams new channels. ([GH #3022](https://github.com/kyb3r/modmail/issues/3022), [PR #3028](https://github.com/kyb3r/modmail/pull/3028))
-- Blocked users are now no longer allowed to use `?contact` and react to contact. ([COMMENT #819004157](https://github.com/kyb3r/modmail/issues/2969#issuecomment-819004157), [PR #3027](https://github.com/kyb3r/modmail/pull/3027))
-- UnicodeEncodeError will no longer be raised on Windows. ([PR #3043](https://github.com/kyb3r/modmail/pull/3043))
-- Notifications are no longer duplicated when using both `?notify` and `subscribe`. ([PR #3015](https://github.com/kyb3r/modmail/pull/3015))
-- `?contact` now works properly with both category and silent. ([GH #3076](https://github.com/kyb3r/modmail/issues/3076))
-- `close_on_leave_reason` now works properly when `close_on_leave` is enabled. ([GH #3075](https://github.com/kyb3r/modmail/issues/3075))
+- Certain situations where the internal thread cache breaks and spams new channels. ([GH #3022](https://github.com/modmail-dev/modmail/issues/3022), [PR #3028](https://github.com/modmail-dev/modmail/pull/3028))
+- Blocked users are now no longer allowed to use `?contact` and react to contact. ([COMMENT #819004157](https://github.com/modmail-dev/modmail/issues/2969#issuecomment-819004157), [PR #3027](https://github.com/modmail-dev/modmail/pull/3027))
+- UnicodeEncodeError will no longer be raised on Windows. ([PR #3043](https://github.com/modmail-dev/modmail/pull/3043))
+- Notifications are no longer duplicated when using both `?notify` and `subscribe`. ([PR #3015](https://github.com/modmail-dev/modmail/pull/3015))
+- `?contact` now works properly with both category and silent. ([GH #3076](https://github.com/modmail-dev/modmail/issues/3076))
+- `close_on_leave_reason` now works properly when `close_on_leave` is enabled. ([GH #3075](https://github.com/modmail-dev/modmail/issues/3075))
 - Invalid arguments are now properly catched and a proper error message is sent.
-- Update database after resetting/purging all plugins. ([GH #3011](https://github.com/kyb3r/modmail/pull/3011))
-- `thread_auto_close` timer now only resets on non-note and replies from mods. ([GH #3030](https://github.com/kyb3r/modmail/issues/3030))
-- Deleted messages are now deleted on both ends. ([GH #3041](https://github.com/kyb3r/modmail/issues/3041), [@JerrieAries](https://github.com/kyb3r/modmail/commit/20b31f8e8b5497943513997fef788d72ae668438))
-- Persistent notes are now properly deleted from the database. ([GH #3013](https://github.com/kyb3r/modmail/issues/3013))
+- Update database after resetting/purging all plugins. ([GH #3011](https://github.com/modmail-dev/modmail/pull/3011))
+- `thread_auto_close` timer now only resets on non-note and replies from mods. ([GH #3030](https://github.com/modmail-dev/modmail/issues/3030))
+- Deleted messages are now deleted on both ends. ([GH #3041](https://github.com/modmail-dev/modmail/issues/3041), [@JerrieAries](https://github.com/modmail-dev/modmail/commit/20b31f8e8b5497943513997fef788d72ae668438))
+- Persistent notes are now properly deleted from the database. ([GH #3013](https://github.com/modmail-dev/modmail/issues/3013))
 - Modmail Bot is now recognized to have `OWNER` permission level. This affects what can be run in autotriggers.
 
 ### Internal
 
-- Fix return types, type hints and unresolved references ([PR #3009](https://github.com/kyb3r/modmail/pull/3009))
-- Reload thread cache only when it's the first on_ready trigger. ([GH #3037](https://github.com/kyb3r/modmail/issues/3037))
-- `format_channel_name` is now extendable to plugins. Modify `Bot.format_channel_name(bot, author, exclude_channel=None, force_null=False):`. ([GH #2982](https://github.com/kyb3r/modmail/issues/2982))
+- Fix return types, type hints and unresolved references ([PR #3009](https://github.com/modmail-dev/modmail/pull/3009))
+- Reload thread cache only when it's the first on_ready trigger. ([GH #3037](https://github.com/modmail-dev/modmail/issues/3037))
+- `format_channel_name` is now extendable to plugins. Modify `Bot.format_channel_name(bot, author, exclude_channel=None, force_null=False):`. ([GH #2982](https://github.com/modmail-dev/modmail/issues/2982))
 
 # v3.9.5
 
@@ -186,17 +238,17 @@ v3.10 adds group conversations while resolving other bugs and QOL changes. It is
 
 ### Fixed
 
-- Certain cases where fallback categories were not working as intended. ([GH #3002](https://github.com/kyb3r/modmail/issues/3002), [PR #3003](https://github.com/kyb3r/modmail/pull/3003))
+- Certain cases where fallback categories were not working as intended. ([GH #3002](https://github.com/modmail-dev/modmail/issues/3002), [PR #3003](https://github.com/modmail-dev/modmail/pull/3003))
 - There is now a proper message when trying to contact a bot.
 
 ### Improved
 
-- `?mention` can now be disabled with `?mention disable`. ([PR #2993](https://github.com/kyb3r/modmail/pull/2993/files))
-- `?mention` now allows vague entries such as `everyone` or `all`. ([PR #2993](https://github.com/kyb3r/modmail/pull/2993/files))
+- `?mention` can now be disabled with `?mention disable`. ([PR #2993](https://github.com/modmail-dev/modmail/pull/2993/files))
+- `?mention` now allows vague entries such as `everyone` or `all`. ([PR #2993](https://github.com/modmail-dev/modmail/pull/2993/files))
 
 ### Internal
 
-- Change heroku python version to 3.9.4 ([PR #3001](https://github.com/kyb3r/modmail/pull/3001))
+- Change heroku python version to 3.9.4 ([PR #3001](https://github.com/modmail-dev/modmail/pull/3001))
 
 # v3.9.3
 
@@ -215,7 +267,7 @@ v3.10 adds group conversations while resolving other bugs and QOL changes. It is
 
 ### Improved
 
-- Additional HostingMethods (i.e. DOCKER, PM2, SCREEN). Autoupdates are now disabled on all docker instances. ([GH #2977](https://github.com/kyb3r/modmail/issues/2977), [PR #2988](https://github.com/kyb3r/modmail/pull/2988))
+- Additional HostingMethods (i.e. DOCKER, PM2, SCREEN). Autoupdates are now disabled on all docker instances. ([GH #2977](https://github.com/modmail-dev/modmail/issues/2977), [PR #2988](https://github.com/modmail-dev/modmail/pull/2988))
 
 ### Fixed
 
@@ -236,8 +288,8 @@ v3.10 adds group conversations while resolving other bugs and QOL changes. It is
 
 ### Fixed
 
-- `confirm_thread_creation` now properly works when a user opens a thread using react to contact. ([GH #2930](https://github.com/kyb3r/modmail/issues/2930), [PR #2971](https://github.com/kyb3r/modmail/pull/2971))
-- `?disable all/new` now disables react to contact threads. ([GH #2969](https://github.com/kyb3r/modmail/issues/2969), [PR #2971](https://github.com/kyb3r/modmail/pull/2971))
+- `confirm_thread_creation` now properly works when a user opens a thread using react to contact. ([GH #2930](https://github.com/modmail-dev/modmail/issues/2930), [PR #2971](https://github.com/modmail-dev/modmail/pull/2971))
+- `?disable all/new` now disables react to contact threads. ([GH #2969](https://github.com/modmail-dev/modmail/issues/2969), [PR #2971](https://github.com/modmail-dev/modmail/pull/2971))
 - Ghost errors are no longer raised when threads are created using non-organic methods.
 
 ### Internal
@@ -256,13 +308,13 @@ v3.10 adds group conversations while resolving other bugs and QOL changes. It is
 
 ### Added
 
-- `?msglink <message id>`, allows you to obtain channel + message ID for T&S reports. ([GH #2963](https://github.com/kyb3r/modmail/issues/2963), [PR #2964](https://github.com/kyb3r/modmail/pull/2964))
-- `?mention disable/reset`, disables or resets mention on thread creation. ([PR #2951](https://github.com/kyb3r/modmail/pull/2951))
+- `?msglink <message id>`, allows you to obtain channel + message ID for T&S reports. ([GH #2963](https://github.com/modmail-dev/modmail/issues/2963), [PR #2964](https://github.com/modmail-dev/modmail/pull/2964))
+- `?mention disable/reset`, disables or resets mention on thread creation. ([PR #2951](https://github.com/modmail-dev/modmail/pull/2951))
 
 ### Fixed
 
 - Non-master/development branch deployments no longer cause errors to be raised.
-- Autotriggers now can search for roles/channels in guild context. ([GH #2961](https://github.com/kyb3r/modmail/issues/2961))
+- Autotriggers now can search for roles/channels in guild context. ([GH #2961](https://github.com/modmail-dev/modmail/issues/2961))
 
 # v3.8.4
 
@@ -276,28 +328,28 @@ This update is a quick hotfix for a weird behaviour experienced on 1 Feb 2021 wh
 
 ### Fixed
 
-- Retry with `null-discrim` if channel could not be created. ([GH #2934](https://github.com/kyb3r/modmail/issues/2934))
+- Retry with `null-discrim` if channel could not be created. ([GH #2934](https://github.com/modmail-dev/modmail/issues/2934))
 - Fix update notifications.
-- Retrieve user from Discord API if user has left the server, resolving issues in `?block`. ([GH #2935](https://github.com/kyb3r/modmail/issues/2935), [PR #2936](https://github.com/kyb3r/modmail/pull/2936))
+- Retrieve user from Discord API if user has left the server, resolving issues in `?block`. ([GH #2935](https://github.com/modmail-dev/modmail/issues/2935), [PR #2936](https://github.com/modmail-dev/modmail/pull/2936))
 - IDs in `<member>` commands work now.
 
 # v3.8.1
 
 ### Fixed
 
-- Additional image uploads now render properly. ([PR #2933](https://github.com/kyb3r/modmail/pull/2933))
-- `confirm_thread_creation` no longer raises unnecessary errors. ([GH #2931](https://github.com/kyb3r/modmail/issues/2931), [PR #2933](https://github.com/kyb3r/modmail/pull/2933))
-- Autotriggers no longer sends attachments back. ([GH #2932](https://github.com/kyb3r/modmail/issues/2932))
+- Additional image uploads now render properly. ([PR #2933](https://github.com/modmail-dev/modmail/pull/2933))
+- `confirm_thread_creation` no longer raises unnecessary errors. ([GH #2931](https://github.com/modmail-dev/modmail/issues/2931), [PR #2933](https://github.com/modmail-dev/modmail/pull/2933))
+- Autotriggers no longer sends attachments back. ([GH #2932](https://github.com/modmail-dev/modmail/issues/2932))
 
 # v3.8.0
 
 ### Added
 
-- `update_notifications` configuration option to toggle bot autoupdate notifications. ([GH #2896](https://github.com/kyb3r/modmail/issues/2896))
+- `update_notifications` configuration option to toggle bot autoupdate notifications. ([GH #2896](https://github.com/modmail-dev/modmail/issues/2896))
 - `?fareply`, anonymously reply with variables.
-- `anonymous_snippets` config variable to toggle if snippets should be anonymous. ([GH #2905](https://github.com/kyb3r/modmail/issues/2905))
+- `anonymous_snippets` config variable to toggle if snippets should be anonymous. ([GH #2905](https://github.com/modmail-dev/modmail/issues/2905))
 - `disable_updates` config variable to control if the update command should be disabled or not.
-- `silent_alert_on_mention` to alert mods silently. ([GH #2907](https://github.com/kyb3r/modmail/issues/2907))
+- `silent_alert_on_mention` to alert mods silently. ([GH #2907](https://github.com/modmail-dev/modmail/issues/2907))
 - Support for only the "Server Members" intent.
 
 ### Improved
@@ -308,17 +360,17 @@ This update is a quick hotfix for a weird behaviour experienced on 1 Feb 2021 wh
 
 ### Fixed
 
-- Mentioned `competing` as an activity type. ([PR #2902](https://github.com/kyb3r/modmail/pull/2902))
+- Mentioned `competing` as an activity type. ([PR #2902](https://github.com/modmail-dev/modmail/pull/2902))
 - Level permissions were not checked if command permissions were set.
 - Regex autotriggers were not working if term was in the middle of strings.
 - `?blocked` now no longers show blocks that have expired.
 - Blocked roles will no longer trigger an error during unblock.
-- Custom emojis are now supported in `confirm_thread_creation_deny`. ([GH #2916](https://github.com/kyb3r/modmail/issues/2916))
-- Finding linked messages in replies work now. ([GH #2920](https://github.com/kyb3r/modmail/issues/2920), [Jerrie-Aries](https://github.com/kyb3r/modmail/issues/2920#issuecomment-751530495))
-- Sending files in threads (non-images) now work. ([GH #2926](https://github.com/kyb3r/modmail/issues/2926))
-- Deleting messages no longer shows a false error. ([GH #2910](https://github.com/kyb3r/modmail/issues/2910), [Jerrie-Aries](https://github.com/kyb3r/modmail/issues/2910#issuecomment-753557313))
+- Custom emojis are now supported in `confirm_thread_creation_deny`. ([GH #2916](https://github.com/modmail-dev/modmail/issues/2916))
+- Finding linked messages in replies work now. ([GH #2920](https://github.com/modmail-dev/modmail/issues/2920), [Jerrie-Aries](https://github.com/modmail-dev/modmail/issues/2920#issuecomment-751530495))
+- Sending files in threads (non-images) now work. ([GH #2926](https://github.com/modmail-dev/modmail/issues/2926))
+- Deleting messages no longer shows a false error. ([GH #2910](https://github.com/modmail-dev/modmail/issues/2910), [Jerrie-Aries](https://github.com/modmail-dev/modmail/issues/2910#issuecomment-753557313))
 - Display an error on [Lottie](https://airbnb.io/lottie/#/) stickers, instead of failing the send.
-- `?perms get` now shows role/user names. ([PR #2927](https://github.com/kyb3r/modmail/pull/2927))
+- `?perms get` now shows role/user names. ([PR #2927](https://github.com/modmail-dev/modmail/pull/2927))
 
 ### Internal
 
@@ -357,13 +409,13 @@ This update is a quick hotfix for a weird behaviour experienced on 1 Feb 2021 wh
 ### Added
 
 - Added `update_channel_id` to specify which channel autoupdate notifications were being sent to.
-- Added `show_timestamp` to specify if timestamps should be displayed in message embeds. ([GH #2885](https://github.com/kyb3r/modmail/issues/2885))
+- Added `show_timestamp` to specify if timestamps should be displayed in message embeds. ([GH #2885](https://github.com/modmail-dev/modmail/issues/2885))
 
 # v3.7.9
 
 ### Fixed
 
-- `perms add/remove` with permission levels should now work again. ([GH #2892](https://github.com/kyb3r/modmail/issues/2892), [PR #2893](https://github.com/kyb3r/modmail/pull/2893))
+- `perms add/remove` with permission levels should now work again. ([GH #2892](https://github.com/modmail-dev/modmail/issues/2892), [PR #2893](https://github.com/modmail-dev/modmail/pull/2893))
 
 ### Improved
 
@@ -373,7 +425,7 @@ This update is a quick hotfix for a weird behaviour experienced on 1 Feb 2021 wh
 
 ### Added
 
-- Added `thread_contact_silently` to allow opening threads silently by default. ([PR #2887](https://github.com/kyb3r/modmail/pull/2887))
+- Added `thread_contact_silently` to allow opening threads silently by default. ([PR #2887](https://github.com/modmail-dev/modmail/pull/2887))
 
 ### Fixed
 - Permission levels were not respected.
@@ -399,7 +451,7 @@ This update is a quick hotfix for a weird behaviour experienced on 1 Feb 2021 wh
 ### Fixed
 
 - Autoupdate persists despite errors.
-- Mention when normal thread created was not working. ([GH #2883](https://github.com/kyb3r/modmail/issues/2883))
+- Mention when normal thread created was not working. ([GH #2883](https://github.com/modmail-dev/modmail/issues/2883))
 
 # v3.7.5
 
@@ -411,13 +463,13 @@ This update is a quick hotfix for a weird behaviour experienced on 1 Feb 2021 wh
 
 ### Fixed
 
-- React to contact threads were treated like normal contact threads. ([GH #2881](https://github.com/kyb3r/modmail/issues/2881))
+- React to contact threads were treated like normal contact threads. ([GH #2881](https://github.com/modmail-dev/modmail/issues/2881))
 
 # v3.7.2
 
 ### Added
 
-- Added `mention_channel_id` to specify which channel `alert_on_mention` was being sent to. ([GH #2880](https://github.com/kyb3r/modmail/issues/2880))
+- Added `mention_channel_id` to specify which channel `alert_on_mention` was being sent to. ([GH #2880](https://github.com/modmail-dev/modmail/issues/2880))
 
 ### Fixed
 
@@ -434,31 +486,31 @@ This update is a quick hotfix for a weird behaviour experienced on 1 Feb 2021 wh
 
 ### Added
 
-- Plain replies functionality. Added commands `preply`, `pareply` and config `plain_reply_without_command`. ([GH #2872](https://github.com/kyb3r/modmail/issues/2872))
+- Plain replies functionality. Added commands `preply`, `pareply` and config `plain_reply_without_command`. ([GH #2872](https://github.com/modmail-dev/modmail/issues/2872))
 - Added `react_to_contact_message`, `react_to_contact_emoji` to allow users to create threads by reacting to a message.
-- Added `thread_move_notify_mods` to mention all mods again after moving thread. ([GH #215](https://github.com/kyb3r/modmail/issues/215))
-- Added `transfer_reactions` to link reactions between mods and users. ([GH #2763](https://github.com/kyb3r/modmail/issues/2763))
-- Added `close_on_leave`, `close_on_leave_reason` to automatically close threads upon recipient leaving the server. ([GH #2757](https://github.com/kyb3r/modmail/issues/2757))
-- Added `alert_on_mention` to mention mods upon a bot mention. ([GH #2833](https://github.com/kyb3r/modmail/issues/2833))
-- Added `confirm_thread_creation`, `confirm_thread_creation_title`, `confirm_thread_response`, `confirm_thread_creation_accept`, `confirm_thread_creation_deny` to allow users to confirm that they indeed want to create a new thread. ([GH #2773](https://github.com/kyb3r/modmail/issues/2773))
-- Support Gyazo image links in message embeds. ([GH #282](https://github.com/kyb3r/modmail/issues/282))
+- Added `thread_move_notify_mods` to mention all mods again after moving thread. ([GH #215](https://github.com/modmail-dev/modmail/issues/215))
+- Added `transfer_reactions` to link reactions between mods and users. ([GH #2763](https://github.com/modmail-dev/modmail/issues/2763))
+- Added `close_on_leave`, `close_on_leave_reason` to automatically close threads upon recipient leaving the server. ([GH #2757](https://github.com/modmail-dev/modmail/issues/2757))
+- Added `alert_on_mention` to mention mods upon a bot mention. ([GH #2833](https://github.com/modmail-dev/modmail/issues/2833))
+- Added `confirm_thread_creation`, `confirm_thread_creation_title`, `confirm_thread_response`, `confirm_thread_creation_accept`, `confirm_thread_creation_deny` to allow users to confirm that they indeed want to create a new thread. ([GH #2773](https://github.com/modmail-dev/modmail/issues/2773))
+- Support Gyazo image links in message embeds. ([GH #282](https://github.com/modmail-dev/modmail/issues/282))
 - Added `silent` argument to `?contact` to restore old behaviour.
-- Added new functionality: If `?help` is sent, bot does checks on every command, `?help all` restores old behaviour. ([GH #2847](https://github.com/kyb3r/modmail/issues/2847))
-- Added a way to block roles. ([GH #2753](https://github.com/kyb3r/modmail/issues/2753))
-- Added `cooldown_thread_title`, `cooldown_thread_response` to customise message sent when user is on a creating thread cooldown. ([GH #2865](https://github.com/kyb3r/modmail/issues/2865))
-- Added `?selfcontact` to allow users to open a thread. ([GH #2762](https://github.com/kyb3r/modmail/issues/2762))
+- Added new functionality: If `?help` is sent, bot does checks on every command, `?help all` restores old behaviour. ([GH #2847](https://github.com/modmail-dev/modmail/issues/2847))
+- Added a way to block roles. ([GH #2753](https://github.com/modmail-dev/modmail/issues/2753))
+- Added `cooldown_thread_title`, `cooldown_thread_response` to customise message sent when user is on a creating thread cooldown. ([GH #2865](https://github.com/modmail-dev/modmail/issues/2865))
+- Added `?selfcontact` to allow users to open a thread. ([GH #2762](https://github.com/modmail-dev/modmail/issues/2762))
 - Support stickers and reject non-messages. (i.e. pin_add)
-- Added support for thread titles, `?title`. ([GH #2838](https://github.com/kyb3r/modmail/issues/2838))
+- Added support for thread titles, `?title`. ([GH #2838](https://github.com/modmail-dev/modmail/issues/2838))
 - Added `data_collection` to specify if bot metadata should be collected by Modmail developers.
-- Added `?autotrigger`, `use_regex_autotrigger` config to specify keywords to trigger commands. ([GH #130](https://github.com/kyb3r/modmail/issues/130), [GH #649](https://github.com/kyb3r/modmail/issues/649))
-- Added `?note persistent` that creates notes that are persistent for a user. ([GH #2842](https://github.com/kyb3r/modmail/issues/2842), [PR #2878](https://github.com/kyb3r/modmail/pull/2878))
+- Added `?autotrigger`, `use_regex_autotrigger` config to specify keywords to trigger commands. ([GH #130](https://github.com/modmail-dev/modmail/issues/130), [GH #649](https://github.com/modmail-dev/modmail/issues/649))
+- Added `?note persistent` that creates notes that are persistent for a user. ([GH #2842](https://github.com/modmail-dev/modmail/issues/2842), [PR #2878](https://github.com/modmail-dev/modmail/pull/2878))
 - Autoupdates and `?update` which was removed in v3.0.0
 
 ### Fixed
 
 - `?contact` now sends members a DM.
-- `level_permissions` and `command_permissions` would sometimes be reset. ([GH #2856](https://github.com/kyb3r/modmail/issues/2856))
-- Command truncated after && in alias. ([GH #2870](https://github.com/kyb3r/modmail/issues/2870))
+- `level_permissions` and `command_permissions` would sometimes be reset. ([GH #2856](https://github.com/modmail-dev/modmail/issues/2856))
+- Command truncated after && in alias. ([GH #2870](https://github.com/modmail-dev/modmail/issues/2870))
 - `on_plugins_ready` event for plugins works now.
 
 ### Improved
@@ -467,7 +519,7 @@ This update is a quick hotfix for a weird behaviour experienced on 1 Feb 2021 wh
 - `?move` now does not require exact category names, accepts case-insensitive and startswith names.
 
 ### Internal
-- Use enums in config. ([GH #2821](https://github.com/kyb3r/modmail/issues/2821))
+- Use enums in config. ([GH #2821](https://github.com/modmail-dev/modmail/issues/2821))
 - `on_thread_close` event for plugins.
 - `on_thread_reply` event for plugins.
 
@@ -490,14 +542,14 @@ This update is a quick hotfix for a weird behaviour experienced on 1 Feb 2021 wh
 ### Added
 
 - Added `thread_move_title` to specify title of thread moved embed.
-- Mark NSFW logs in log message. ([GH #2792](https://github.com/kyb3r/modmail/issues/2792))
-- Icon for moderator that closed the thread in log message. ([GH #2828](https://github.com/kyb3r/modmail/issues/2828))
-- Ability to set mentions via user/role ID. ([GH #2796](https://github.com/kyb3r/modmail/issues/2796))
+- Mark NSFW logs in log message. ([GH #2792](https://github.com/modmail-dev/modmail/issues/2792))
+- Icon for moderator that closed the thread in log message. ([GH #2828](https://github.com/modmail-dev/modmail/issues/2828))
+- Ability to set mentions via user/role ID. ([GH #2796](https://github.com/modmail-dev/modmail/issues/2796))
 
 ### Changed
 
 - `?move` now consumes rest in category name, which means `?move Long Category Name` works without quotes!
-- `?help` shows "No command description" if no description provided. ([PR #2845](https://github.com/kyb3r/modmail/pull/2845))
+- `?help` shows "No command description" if no description provided. ([PR #2845](https://github.com/modmail-dev/modmail/pull/2845))
 
 ### Fixed
 - Unicode errors raised during windows selfhosting
@@ -506,7 +558,7 @@ This update is a quick hotfix for a weird behaviour experienced on 1 Feb 2021 wh
 
 - Bump discord.py version to 1.5.1
 - Explicitly state intents used for connection
-- Use `--diff` for black CI instead of `--check` ([GH #2816](https://github.com/kyb3r/modmail/issues/2816))
+- Use `--diff` for black CI instead of `--check` ([GH #2816](https://github.com/modmail-dev/modmail/issues/2816))
 
 
 # v3.5.0
@@ -516,7 +568,7 @@ Fixed discord.py issue.
 ### Added
 
 - A confirmation when you manually delete a thread message embed.
-- Config var `enable_eval` defaults true, set `enable_eval=no` to disable the eval command. ([GH #2803](https://github.com/kyb3r/modmail/issues/2803))
+- Config var `enable_eval` defaults true, set `enable_eval=no` to disable the eval command. ([GH #2803](https://github.com/modmail-dev/modmail/issues/2803))
 - Added `?plugins reset` command to completely reset everything related to plugins. This will fix some problems caused by broken plugins in the file system.
 - Support private GitHub repos for plugins (thanks to @officialpiyush pr#2767)
 
@@ -825,7 +877,7 @@ Security update!
 
 - Removed auto-update functionality and the `?update` command in favor of the [Pull app](https://github.com/apps/pull).
 
-Read more about updating your bot [here](https://github.com/kyb3r/modmail/wiki/updating)
+Read more about updating your bot [here](https://github.com/modmail-dev/modmail/wiki/updating)
 
 ### Changed
 - Channel names now can contain Unicode characters.
@@ -870,7 +922,7 @@ Added a 🛑 reaction to the paginators to delete the embed.
 
 ### Fixed
 
-`?blocked` is now paginated using reactions. This fixes [#249](https://github.com/kyb3r/modmail/issues/249)
+`?blocked` is now paginated using reactions. This fixes [#249](https://github.com/modmail-dev/modmail/issues/249)
 
 # v2.21.0
 
@@ -909,7 +961,7 @@ This update contains mostly internal changes.
 
 ### What's new? 
 
-New `?oauth whitelist` command, which allows you to whitelist users so they can log in via discord to view logs. To set up oauth login for your logviewer app, check the logviewer [repo](https://github.com/kyb3r/logviewer).
+New `?oauth whitelist` command, which allows you to whitelist users so they can log in via discord to view logs. To set up oauth login for your logviewer app, check the logviewer [repo](https://github.com/modmail-dev/logviewer).
 
 # v2.19.1
 
@@ -1194,7 +1246,7 @@ Added image link in title in case discord fails to embed an image.
 ### What's new? 
 - Plugins:
   - Think of it like addons! Anyone (with the skills) can create a plugin, make it public and distribute it. Add a welcome message to Modmail, or moderation commands? It's all up to your imagination!   Have a niche feature request that you think only your server would benefit? Plugins are your go-to!
-  - [Creating Plugins Documentation](https://github.com/kyb3r/modmail/wiki/Plugins).
+  - [Creating Plugins Documentation](https://github.com/modmail-dev/modmail/wiki/Plugins).
 
 # v2.12.5
 
@@ -1205,7 +1257,7 @@ Added image link in title in case discord fails to embed an image.
 # v2.12.4
 
 ### What's new?
-- Named colors are now supported! Over 900 different common color names are recognized. A list of color names can be found in [core/_color_data.py](https://github.com/kyb3r/modmail/blob/master/core/_color_data.py).
+- Named colors are now supported! Over 900 different common color names are recognized. A list of color names can be found in [core/_color_data.py](https://github.com/modmail-dev/modmail/blob/master/core/_color_data.py).
   - Named colors can be set the same way as hex. But this can only be done through `config set`, which means database modifications will not work.
   - For example: `config set main_color yellowish green`.
 - New config var `main_color` allows you to customize the main Modmail color (as requested by many). Defaults to Discord `blurple`.
@@ -1399,7 +1451,7 @@ Thread channels will now default to being private (`@everyone`'s read message pe
 ### Background
 - Bots hosted by Heroku restart at least once every 27 hours.
 - During this period, local caches will be deleted, which results in the inability to set the scheduled close time to longer than 24 hours. This update resolves this issue. 
-- [PR #135](https://github.com/kyb3r/modmail/pull/135)
+- [PR #135](https://github.com/modmail-dev/modmail/pull/135)
 
 ### Changed
 - Created a new internal config var: `closures`.
@@ -1437,7 +1489,7 @@ Fixed a bug in the `?activity` command where it would fail to set the activity o
 
 ### What's new?
 - Added the `?activity` command for setting the activity
-- [PR #131](https://github.com/kyb3r/modmail/pull/131#issue-244686818) this supports multiple activity types (`playing`, `watching`, `listening`, and `streaming`).
+- [PR #131](https://github.com/modmail-dev/modmail/pull/131#issue-244686818) this supports multiple activity types (`playing`, `watching`, `listening`, and `streaming`).
 
 ### Removed
 - Removed the deprecated `status` command.
@@ -1570,9 +1622,9 @@ Fixed a bug in the `?activity` command where it would fail to set the activity o
 
 # v2.0.0
 
-This release introduces the use of our centralized [API service](https://github.com/kyb3r/webserver) to enable dynamic configuration, auto-updates, and thread logs.
+This release introduces the use of our centralized [API service](https://github.com/modmail-dev/webserver) to enable dynamic configuration, auto-updates, and thread logs.
 To use this release, you must acquire an API token from https://modmail.tk.
-Read the updated installation guide [here](https://github.com/kyb3r/modmail/wiki/installation).
+Read the updated installation guide [here](https://github.com/modmail-dev/modmail/wiki/installation).
 
 ### Changed
 - Stability improvements through synchronization primitives.
diff --git a/Dockerfile b/Dockerfile
index 2906f4508f..246d3cf7a6 100644
--- a/Dockerfile
+++ b/Dockerfile
@@ -1,16 +1,38 @@
-FROM python:3.9 as py
+FROM python:3.11-slim-bookworm as base
 
-FROM py as build
+RUN apt-get update &&  \
+    apt-get install --no-install-recommends -y \
+    # Install CairoSVG dependencies.
+    libcairo2 && \
+    # Cleanup APT.
+    apt-get clean && \
+    rm -rf /var/lib/apt/lists/* && \
+    # Create a non-root user.
+    useradd --shell /usr/sbin/nologin --create-home -d /opt/modmail modmail
 
-RUN apt update && apt install -y g++ git
-COPY requirements.txt /
-RUN pip install --prefix=/inst -U -r /requirements.txt
+FROM base as builder
 
-FROM py
+COPY requirements.txt .
 
-ENV USING_DOCKER yes
-COPY --from=build /inst /usr/local
+RUN pip install --root-user-action=ignore --no-cache-dir --upgrade pip wheel && \
+    python -m venv /opt/modmail/.venv && \
+    . /opt/modmail/.venv/bin/activate && \
+    pip install --no-cache-dir --upgrade -r requirements.txt
+
+FROM base
+
+# Copy the entire venv.
+COPY --from=builder --chown=modmail:modmail /opt/modmail/.venv /opt/modmail/.venv
+
+# Copy repository files.
+WORKDIR /opt/modmail
+USER modmail:modmail
+COPY --chown=modmail:modmail . .
+
+# This sets some Python runtime variables and disables the internal auto-update.
+ENV PYTHONUNBUFFERED=1 \
+    PYTHONDONTWRITEBYTECODE=1 \
+    PATH=/opt/modmail/.venv/bin:$PATH \
+    USING_DOCKER=yes
 
-WORKDIR /modmailbot
 CMD ["python", "bot.py"]
-COPY . /modmailbot
diff --git a/Pipfile b/Pipfile
index e61e3b9288..21205b36f5 100644
--- a/Pipfile
+++ b/Pipfile
@@ -4,26 +4,27 @@ url = "https://pypi.org/simple"
 verify_ssl = true
 
 [dev-packages]
-bandit = "~=1.7.0"
-black = "==22.3.0"
-pylint = "~=2.9.3"
-typing-extensions = "==4.2.0"
+bandit = ">=1.7.5"
+black = "==23.11.0"
+pylint = "==3.0.2"
+typing-extensions = "==4.8.0"
 
 [packages]
-aiohttp = "==3.8.1"
-colorama = "~=0.4.5"
-"discord.py" = "==2.0.1"
-emoji = "==1.7.0"
-isodate = "~=0.6.0"
-motor = "==2.5.1"
-natural = "~=0.2.0"
-parsedatetime = "~=2.6"
+aiohttp = "==3.9.0"
+colorama = "==0.4.6"
+"discord.py" = {version = "==2.3.2", extras = ["speed"]}
+emoji = "==2.8.0"
+isodate = "==0.6.1"
+motor = "==3.3.2"
+natural = "==0.2.0"  # Why is this needed?
+packaging = "==23.2"
+parsedatetime = "==2.6"
 pymongo = {extras = ["srv"], version = "*"}  # Required by motor
-python-dateutil = "~=2.8.1"
-python-dotenv = "==0.20.0"
-uvloop = {version = ">=0.15.2", markers = "sys_platform != 'win32'"}
-lottie = {version = "==0.6.11", extras = ["pdf"]}
-requests = "==2.28.1"
+python-dateutil = "==2.8.2"
+python-dotenv = "==1.0.0"
+uvloop = {version = ">=0.19.0", markers = "sys_platform != 'win32'"}
+lottie = {version = "==0.7.0", extras = ["pdf"]}
+requests = "==2.31.0"
 
 [scripts]
 bot = "python bot.py"
diff --git a/Pipfile.lock b/Pipfile.lock
index e1c531856e..5f07c7b131 100644
--- a/Pipfile.lock
+++ b/Pipfile.lock
@@ -1,7 +1,7 @@
 {
     "_meta": {
         "hash": {
-            "sha256": "9d1171901e036b1f78a2e89855d564e9f559736ca076128fa27eb14ee8f917a4"
+            "sha256": "7fee393ea9ea4c0b923033f0da0fdc590ba3f75c6072812062cdc458b84bf9ae"
         },
         "pipfile-spec": 6,
         "requires": {},
@@ -14,214 +14,394 @@
         ]
     },
     "default": {
+        "aiodns": {
+            "hashes": [
+                "sha256:1073eac48185f7a4150cad7f96a5192d6911f12b4fb894de80a088508c9b3a99",
+                "sha256:a387b63da4ced6aad35b1dda2d09620ad608a1c7c0fb71efa07ebb4cd511928d"
+            ],
+            "version": "==3.1.1"
+        },
         "aiohttp": {
             "hashes": [
-                "sha256:01d7bdb774a9acc838e6b8f1d114f45303841b89b95984cbb7d80ea41172a9e3",
-                "sha256:03a6d5349c9ee8f79ab3ff3694d6ce1cfc3ced1c9d36200cb8f08ba06bd3b782",
-                "sha256:04d48b8ce6ab3cf2097b1855e1505181bdd05586ca275f2505514a6e274e8e75",
-                "sha256:0770e2806a30e744b4e21c9d73b7bee18a1cfa3c47991ee2e5a65b887c49d5cf",
-                "sha256:07b05cd3305e8a73112103c834e91cd27ce5b4bd07850c4b4dbd1877d3f45be7",
-                "sha256:086f92daf51a032d062ec5f58af5ca6a44d082c35299c96376a41cbb33034675",
-                "sha256:099ebd2c37ac74cce10a3527d2b49af80243e2a4fa39e7bce41617fbc35fa3c1",
-                "sha256:0c7ebbbde809ff4e970824b2b6cb7e4222be6b95a296e46c03cf050878fc1785",
-                "sha256:102e487eeb82afac440581e5d7f8f44560b36cf0bdd11abc51a46c1cd88914d4",
-                "sha256:11691cf4dc5b94236ccc609b70fec991234e7ef8d4c02dd0c9668d1e486f5abf",
-                "sha256:11a67c0d562e07067c4e86bffc1553f2cf5b664d6111c894671b2b8712f3aba5",
-                "sha256:12de6add4038df8f72fac606dff775791a60f113a725c960f2bab01d8b8e6b15",
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-                "sha256:15b09b06dae900777833fe7fc4b4aa426556ce95847a3e8d7548e2d19e34edb8",
-                "sha256:1c182cb873bc91b411e184dab7a2b664d4fea2743df0e4d57402f7f3fa644bac",
-                "sha256:1ed0b6477896559f17b9eaeb6d38e07f7f9ffe40b9f0f9627ae8b9926ae260a8",
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-            "version": "==2.1.1"
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@@ -240,92 +420,99 @@
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@@ -348,83 +535,99 @@
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@@ -443,69 +710,120 @@
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@@ -637,23 +928,26 @@
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@@ -665,55 +959,56 @@
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@@ -724,322 +1019,345 @@
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+                "sha256:4fb147e7a67ef577a588a0e2c17b6db51dda102c71de36f8549b6816a96e1867",
+                "sha256:50550eb667afee136e9a77d6dc71ae76a44df8b3e51e41b77f6de2932bfe0f47",
+                "sha256:510c9deebc5c0225e8c96813043e62b680ba2f9c50a08d3724c7f28a747d1486",
+                "sha256:5773183b6446b2c99bb77e77595dd486303b4faab2b086e7b17bc6bef28865f6",
+                "sha256:596106435fa6ad000c2991a98fa58eeb8656ef2325d7e158344fb33864ed87e3",
+                "sha256:6965a7bc3cf88e5a1c3bd2e0b5c22f8d677dc88a455344035f03399034eb3007",
+                "sha256:69b023b2b4daa7548bcfbd4aa3da05b3a74b772db9e23b982788168117739938",
+                "sha256:6c22bec3fbe2524cde73d7ada88f6566758a8f7227bfbf93a408a9d86bcc12a0",
+                "sha256:704219a11b772aea0d8ecd7058d0082713c3562b4e271b849ad7dc4a5c90c13c",
+                "sha256:7e07cbde391ba96ab58e532ff4803f79c4129397514e1413a7dc761ccd755735",
+                "sha256:81e0b275a9ecc9c0c0c07b4b90ba548307583c125f54d5b6946cfee6360c733d",
+                "sha256:855fb52b0dc35af121542a76b9a84f8d1cd886ea97c84703eaa6d88e37a2ad28",
+                "sha256:8d4e9c88387b0f5c7d5f281e55304de64cf7f9c0021a3525bd3b1c542da3b0e4",
+                "sha256:9046c58c4395dff28dd494285c82ba00b546adfc7ef001486fbf0324bc174fba",
+                "sha256:9eb6caa9a297fc2c2fb8862bc5370d0303ddba53ba97e71f08023b6cd73d16a8",
+                "sha256:a0cd17c15d3bb3fa06978b4e8958dcdc6e0174ccea823003a106c7d4d7899ac5",
+                "sha256:afd7e57eddb1a54f0f1a974bc4391af8bcce0b444685d936840f125cf046d5bd",
+                "sha256:b1275ad35a5d18c62a7220633c913e1b42d44b46ee12554e5fd39c70a243d6a3",
+                "sha256:b786eecbdf8499b9ca1d697215862083bd6d2a99965554781d0d8d1ad31e13a0",
+                "sha256:ba336e390cd8e4d1739f42dfe9bb83a3cc2e80f567d8805e11b46f4a943f5515",
+                "sha256:baa90d3f661d43131ca170712d903e6295d1f7a0f595074f151c0aed377c9b9c",
+                "sha256:bc1bf2925a1ecd43da378f4db9e4f799775d6367bdb94671027b73b393a7c42c",
+                "sha256:bd4af7373a854424dabd882decdc5579653d7868b8fb26dc7d0e99f823aa5924",
+                "sha256:bf07ee2fef7014951eeb99f56f39c9bb4af143d8aa3c21b1677805985307da34",
+                "sha256:bfdf460b1736c775f2ba9f6a92bca30bc2095067b8a9d77876d1fad6cc3b4a43",
+                "sha256:c8098ddcc2a85b61647b2590f825f3db38891662cfc2fc776415143f599bb859",
+                "sha256:d2b04aac4d386b172d5b9692e2d2da8de7bfb6c387fa4f801fbf6fb2e6ba4673",
+                "sha256:d483d2cdf104e7c9fa60c544d92981f12ad66a457afae824d146093b8c294c54",
+                "sha256:d858aa552c999bc8a8d57426ed01e40bef403cd8ccdd0fc5f6f04a00414cac2a",
+                "sha256:e7d73685e87afe9f3b36c799222440d6cf362062f78be1013661b00c5c6f678b",
+                "sha256:f003ed9ad21d6a4713f0a9b5a7a0a79e08dd0f221aff4525a2be4c346ee60aab",
+                "sha256:f22ac1c3cac4dbc50079e965eba2c1058622631e526bd9afd45fedd49ba781fa",
+                "sha256:faca3bdcf85b2fc05d06ff3fbc1f83e1391b3e724afa3feba7d13eeab355484c",
+                "sha256:fca0e3a251908a499833aa292323f32437106001d436eca0e6e7833256674585",
+                "sha256:fd1592b3fdf65fff2ad0004b5e363300ef59ced41c2e6b3a99d4089fa8c5435d",
+                "sha256:fd66fc5d0da6d9815ba2cebeb4205f95818ff4b79c3ebe268e75d961704af52f"
             ],
             "markers": "python_version >= '3.6'",
-            "version": "==6.0"
+            "version": "==6.0.1"
         },
-        "setuptools": {
+        "rich": {
             "hashes": [
-                "sha256:2e24e0bec025f035a2e72cdd1961119f557d78ad331bb00ff82efb2ab8da8e82",
-                "sha256:7732871f4f7fa58fb6bdcaeadb0161b2bd046c85905dbaa066bdcbcc81953b57"
+                "sha256:5cb5123b5cf9ee70584244246816e9114227e0b98ad9176eede6ad54bf5403fa",
+                "sha256:6da14c108c4866ee9520bbffa71f6fe3962e193b7da68720583850cd4548e235"
             ],
-            "markers": "python_version >= '3.7'",
-            "version": "==65.3.0"
+            "markers": "python_full_version >= '3.7.0'",
+            "version": "==13.7.0"
         },
         "smmap": {
             "hashes": [
-                "sha256:2aba19d6a040e78d8b09de5c57e96207b09ed71d8e55ce0959eeee6c8e190d94",
-                "sha256:c840e62059cd3be204b0c9c9f74be2c09d5648eddd4580d9314c3ecde0b30936"
+                "sha256:dceeb6c0028fdb6734471eb07c0cd2aae706ccaecab45965ee83f11c8d3b1f62",
+                "sha256:e6d8668fa5f93e706934a62d7b4db19c8d9eb8cf2adbb75ef1b675aa332b69da"
             ],
-            "markers": "python_version >= '3.6'",
-            "version": "==5.0.0"
+            "markers": "python_version >= '3.7'",
+            "version": "==5.0.1"
         },
         "stevedore": {
             "hashes": [
-                "sha256:87e4d27fe96d0d7e4fc24f0cbe3463baae4ec51e81d95fbe60d2474636e0c7d8",
-                "sha256:f82cc99a1ff552310d19c379827c2c64dd9f85a38bcd5559db2470161867b786"
+                "sha256:8cc040628f3cea5d7128f2e76cf486b2251a4e543c7b938f58d9a377f6694a2d",
+                "sha256:a54534acf9b89bc7ed264807013b505bf07f74dbe4bcfa37d32bd063870b087c"
             ],
             "markers": "python_version >= '3.8'",
-            "version": "==4.0.0"
-        },
-        "toml": {
-            "hashes": [
-                "sha256:806143ae5bfb6a3c6e736a764057db0e6a0e05e338b5630894a5f779cabb4f9b",
-                "sha256:b3bda1d108d5dd99f4a20d24d9c348e91c4db7ab1b749200bded2f839ccbe68f"
-            ],
-            "markers": "python_version >= '2.6' and python_version not in '3.0, 3.1, 3.2, 3.3'",
-            "version": "==0.10.2"
+            "version": "==5.1.0"
         },
         "tomli": {
             "hashes": [
@@ -1049,19 +1367,22 @@
             "markers": "python_version < '3.11'",
             "version": "==2.0.1"
         },
-        "typing-extensions": {
+        "tomlkit": {
             "hashes": [
-                "sha256:6657594ee297170d19f67d55c05852a874e7eb634f4f753dbd667855e07c1708",
-                "sha256:f1c24655a0da0d1b67f07e17a5e6b2a105894e6824b92096378bb3668ef02376"
+                "sha256:75baf5012d06501f07bee5bf8e801b9f343e7aac5a92581f20f80ce632e6b5a4",
+                "sha256:b0a645a9156dc7cb5d3a1f0d4bab66db287fcb8e0430bdd4664a095ea16414ba"
             ],
-            "index": "pypi",
-            "version": "==4.2.0"
+            "markers": "python_version >= '3.7'",
+            "version": "==0.12.3"
         },
-        "wrapt": {
+        "typing-extensions": {
             "hashes": [
-                "sha256:b62ffa81fb85f4332a4f609cab4ac40709470da05643a082ec1eb88e6d9b97d7"
+                "sha256:8f92fc8806f9a6b641eaa5318da32b44d401efaac0f6678c9bc448ba3605faa0",
+                "sha256:df8e4339e9cb77357558cbdbceca33c303714cf861d1eef15e1070055ae8b7ef"
             ],
-            "version": "==1.12.1"
+            "index": "pypi",
+            "markers": "python_version >= '3.8'",
+            "version": "==4.8.0"
         }
     }
 }
diff --git a/README.md b/README.md
index 559d49ba65..980066ca7e 100644
--- a/README.md
+++ b/README.md
@@ -6,21 +6,21 @@
   <br>
 
   <a href="#">
-    <img src="https://img.shields.io/badge/Latest%20Version-v4.0.1-7289da?style=for-the-badge&logo=data:image/gif;base64,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">
+    <img src="https://img.shields.io/badge/Latest%20Version-v4.1.0-7289da?style=for-the-badge&logo=data:image/gif;base64,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">
   </a>
 
   <br>
   
-  <a href="https://heroku.com/deploy?template=https://github.com/kyb3r/modmail">
+  <a href="https://heroku.com/deploy?template=https://github.com/modmail-dev/modmail">
     <img src="https://img.shields.io/badge/deploy_to-heroku-997FBC.svg?style=for-the-badge&logo=Heroku">
   </a>
 
-  <a href="https://github.com/kyb3r/modmail/">
+  <a href="https://github.com/modmail-dev/modmail/">
     <img src="https://api.modmail.dev/badges/instances.svg" alt="Bot instances">
   </a>
 
-  <a href="https://discord.gg/j5e9p8w">
-    <img src="https://img.shields.io/discord/515071617815019520.svg?label=Discord&logo=Discord&colorB=7289da&style=for-the-badge" alt="Support">
+  <a href="https://discord.gg/cnUpwrnpYb">
+    <img src="https://img.shields.io/discord/1079074933008781362.svg?label=Discord&logo=Discord&colorB=7289da&style=for-the-badge" alt="Support">
   </a>
 
   <a href="https://patreon.com/kyber">
@@ -28,14 +28,14 @@
   </a>
 
   <a href="https://www.python.org/downloads/">
-    <img src="https://img.shields.io/badge/Made%20With-Python%203.8-blue.svg?style=for-the-badge&logo=Python" alt="Made with Python 3.8">
+    <img src="https://img.shields.io/badge/Made%20With-Python%203.10-blue.svg?style=for-the-badge&logo=Python" alt="Made with Python 3.10">
   </a>
 
   <a href="https://github.com/ambv/black">
     <img src="https://img.shields.io/badge/Code%20Style-Black-black?style=for-the-badge">
   </a>
 
-  <a href="https://github.com/kyb3r/modmail/blob/master/LICENSE">
+  <a href="https://github.com/modmail-dev/modmail/blob/master/LICENSE">
     <img src="https://img.shields.io/badge/license-agpl-e74c3c.svg?style=for-the-badge" alt="MIT License">
   </a>
 
@@ -50,11 +50,13 @@ Modmail is similar to Reddit's Modmail, both in functionality and purpose. It se
 
 This bot is free for everyone and always will be. If you like this project and would like to show your appreciation, you can support us on **[Patreon](https://www.patreon.com/kyber)**, cool benefits included! 
 
+For up-to-date setup instructions, please visit our [**documentation**](https://docs.modmail.dev/installation) page.
+
 ## How does it work?
 
 When a member sends a direct message to the bot, Modmail will create a channel or "thread" into a designated category. All further DM messages will automatically relay to that channel; any available staff can respond within the channel.
 
-Our Logviewer will save the threads so you can view previous threads through their corresponding log link. Here is an [**example**](https://logs.modmail.dev/example).
+Our Logviewer will save the threads so you can view previous threads through their corresponding log link. ~~Here is an [**example**](https://logs.modmail.dev/example)~~ (demo not available at the moment).
 
 ## Features
 
@@ -67,7 +69,7 @@ Our Logviewer will save the threads so you can view previous threads through the
   * Minimum length for members to be in the guild before allowed to contact Modmail (`guild_age`). 
 
 * **Advanced Logging Functionality:**
-  * When you close a thread, Modmail will generate a [log link](https://logs.modmail.dev/example) and post it to your log channel.
+  * When you close a thread, Modmail will generate a log link and post it to your log channel.
   * Native Discord dark-mode feel.
   * Markdown/formatting support.
   * Login via Discord to protect your logs ([premium Patreon feature](https://patreon.com/kyber)).
@@ -84,79 +86,34 @@ This list is ever-growing thanks to active development and our exceptional contr
 
 ## Installation
 
-Where can I find the Modmail bot invite link? 
-
-Unfortunately, due to how this bot functions, it cannot be invited. The lack of an invite link is to ensure an individuality to your server and grant you full control over your bot and data. Nonetheless, you can quickly obtain a free copy of Modmail for your server by following one of the methods listed below (roughly takes 15 minutes of your time).
-
-### Heroku
-
-You can host this bot on Heroku.
-
-Installation via Heroku is possible with your web browser alone. 
-The [**installation guide**](https://github.com/kyb3r/modmail/wiki/Installation) (which includes a video tutorial!) will guide you through the entire installation process. If you run into any problems, join our [Modmail Discord Server](https://discord.gg/etJNHCQ) for help and support.
-
-To configure automatic updates:
- - Login to [GitHub](https://github.com/) and verify your account.
- - [Fork the repo](https://github.com/kyb3r/modmail/fork).
- - Install the [Pull app](https://github.com/apps/pull) for your fork. 
- - Then go to the Deploy tab in your [Heroku account](https://dashboard.heroku.com/apps) of your bot app, select GitHub and connect your fork (usually by typing "Modmail"). 
- - Turn on auto-deploy for the `master` branch.
-
-### Hosting for Patreons
-
-If you don't want to go through the trouble of setting up your very own Modmail bot or wish to support this project, we got a solution for you! We offer the complete installation, hosting, and maintenance of your Modmail with [**Patreon**](https://patreon.com/kyber). Join our [Modmail Discord Server](https://discord.gg/etJNHCQ) for more info! 
+There are a number of options for hosting your very own dedicated Modmail bot.
 
-### Locally
+Visit our [**documentation**](https://docs.modmail.dev/installation) page for detailed guidance on how to deploy your Modmail bot.
 
-Local hosting of Modmail is also possible. First, you will need at least [`Python 3.8`](https://www.python.org/downloads/release/python-376/).
+### Patreon Hosting
 
-Follow the [**installation guide**](https://github.com/kyb3r/modmail/wiki/Installation) and disregard deploying the Heroku bot application. If you run into any problems, join our [Modmail Discord Server](https://discord.gg/etJNHCQ) for help and support.
+If you don't want the trouble of renting and configuring your server to host Modmail, we got a solution for you! We offer hosting and maintenance of your own, private Modmail bot (including a Logviewer) through [**Patreon**](https://patreon.com/kyber).
 
-Clone the repo:
+## FAQ
 
-```console
-$ git clone https://github.com/kyb3r/modmail
-$ cd modmail
-```
+**Q: Where can I find the Modmail bot invite link?**
 
-Install dependencies:
+**A:** Unfortunately, due to how this bot functions, it cannot be invited. The lack of an invite link is to ensure an individuality to your server and grant you full control over your bot and data. Nonetheless, you can quickly obtain a free copy of Modmail for your server by following our [**documentation**](https://docs.modmail.dev/installation) steps or subscribe to [**Patreon**](https://patreon.com/kyber).
 
-```console
-$ pipenv install
-```
+**Q: Where can I find out more info about Modmail?**
 
-Rename the `.env.example` to `.env` and fill out the fields. If `.env.example` is nonexistent (hidden), create a text file named `.env` and copy the contents of [`.env.example`](https://raw.githubusercontent.com/kyb3r/modmail/master/.env.example) then modify the values.
+**A:** You can find more info about Modmail on our [**documentation**](https://docs.modmail.dev) page. If you run into any problems, join our [Modmail Discord Server](https://discord.gg/cnUpwrnpYb) for help and support.
 
-Finally, start Modmail.
-
-```console
-$ pipenv run bot
-```
-
-#### Docker
-
-This repo supplies a Dockerfile for simplified deployment. 
-
-You can build your own Docker image:
-
-```console
-$ docker build . --tag=modmail
-```
-
-Or run directly from a pre-built version from https://hub.docker.com/.
+## Plugins
 
-- Kyber's:
+Modmail supports the use of third-party plugins to extend or add functionalities to the bot.
+Plugins allow niche features as well as anything else outside of the scope of the core functionality of Modmail. 
 
-```console
-$ docker pull kyb3rr/modmail
-```
+You can find a list of third-party plugins using the `?plugins registry`  command or visit the [Unofficial List of Plugins](https://github.com/modmail-dev/modmail/wiki/Unofficial-List-of-Plugins) for a list of plugins contributed by the community.
 
-And to run your docker image:
+To develop your own, check out the [plugins documentation](https://github.com/modmail-dev/modmail/wiki/Plugins).
 
-```console
-$ docker run --env-file .env kyb3rr/modmail
-```
-- `.env` should be the path to your env file; you can also supply a path: `/path/to/.env`.
+Plugins requests and support are available in our [Modmail Support Server](https://discord.gg/cnUpwrnpYb).
 
 ## Sponsors
 
@@ -190,6 +147,13 @@ Advertise Your Server:
 </a>
 <br>
 <br>
+Help Us • Help Other's:
+<br>
+<a href='https://discord.gg/5yQCFzY6HU'>
+  <img height=100 src='https://i.imgur.com/Gi3jxeH.gif' style='margin:5px'>
+</a>
+<br>
+<br>
 Discord Advice Center:
 <br>
 <a href='https://discord.gg/zmwZy5fd9v'>
@@ -199,25 +163,14 @@ Discord Advice Center:
 
 Become a sponsor on [Patreon](https://patreon.com/kyber).
 
-## Plugins
-
-Modmail supports the use of third-party plugins to extend or add functionalities to the bot.
-Plugins allow niche features as well as anything else outside of the scope of the core functionality of Modmail. 
-
-You can find a list of third-party plugins using the `?plugins registry`  command or visit the [Unofficial List of Plugins](https://github.com/kyb3r/modmail/wiki/Unofficial-List-of-Plugins) for a list of plugins contributed by the community.
-
-To develop your own, check out the [plugins documentation](https://github.com/kyb3r/modmail/wiki/Plugins).
-
-Plugins requests and support are available in our [Modmail Support Server](https://discord.gg/j5e9p8w).
-
 ## Contributing
 
-Contributions to Modmail are always welcome, whether it be improvements to the documentation or new functionality, please feel free to make the change. Check out our [contributing guidelines](https://github.com/kyb3r/modmail/blob/master/.github/CONTRIBUTING.md) before you get started.
+Contributions to Modmail are always welcome, whether it be improvements to the documentation or new functionality, please feel free to make the change. Check out our [contributing guidelines](https://github.com/modmail-dev/modmail/blob/master/.github/CONTRIBUTING.md) before you get started.
 
 If you like this project and would like to show your appreciation, support us on **[Patreon](https://www.patreon.com/kyber)**!
 
 ## Beta Testing
 
-Our [development](https://github.com/kyb3r/modmail/tree/development) branch is where most of our features are tested before public release. Be warned that there could be bugs in various commands so keep it away from any large servers you manage.
+Our [development](https://github.com/modmail-dev/modmail/tree/development) branch is where most of our features are tested before public release. Be warned that there could be bugs in various commands so keep it away from any large servers you manage.
 
 If you wish to test the new features and play around with them, feel free to join our [Public Test Server](https://discord.gg/v5hTjKC). Bugs can be raised within that server or in our Github issues (state that you are using the development branch though).
diff --git a/SPONSORS.json b/SPONSORS.json
index ce34dc3f9d..491b30eb9f 100644
--- a/SPONSORS.json
+++ b/SPONSORS.json
@@ -81,7 +81,7 @@
                 "icon_url": "https://i.imgur.com/cjVtRw5.jpg"
             },
             "image": {
-                "url":  "https://i.imgur.com/1hrjcHd.png"
+                "url": "https://i.imgur.com/1hrjcHd.png"
             },
             "fields": [
                 {
@@ -91,23 +91,6 @@
             ]
         }
     },
-    {
-        "embed": {
-            "title": "Advertise Your Server",
-            "description": "Advertise Your Server is the leading advertising and growth Discord Server. With over 60,000 members we can help grow your community with our range of services.\n\n__**Advertise Your Server offers everything you need to grow and find servers:**__\n\n:chart_with_upwards_trend: **Discord Growth Experts** to give you advice on how to __grow your server.__ (server/advert reviews, growth tips)\n:dividers: Over 40 different channels for **different server categories.**\n:robot: Our own __custom__ **bump bot.** (Liam)\n:bar_chart: Currently the __BIGGEST__ advertising server on Discord.\n:computer: Our own server __Listing Site__!\n:ticket: Small Servers Program for servers with less than 300 members.\n:dvd: Weekly Podcast, Blog, Email Newsletter and YouTube Tutorials. \n\nhttps://discord.gg/zP8KcF4VQz\nhttps://aysdiscord.com",
-            "author": {
-                "name": "Advertise Your Server",
-                "icon_url": "https://cdn.discordapp.com/attachments/563522692418895872/907067815486427176/logo4.png"
-            },
-            "color": 431075,
-            "footer": {
-                "text": "Grow Your Discord Server"
-            },
-            "image": {
-                "url": "https://cdn.discordapp.com/attachments/472811257913933834/907068966311166043/unknown_2.png"
-            }
-        }
-    },
     {
         "embed": {
             "footer": {
@@ -128,5 +111,55 @@
             "url": "https://discord.gg/uncommon",
             "title": "uncommon community"
         }
+    },
+    {
+        "embed": {
+            "author": {
+                "name": "Help us • Help Others"
+            },
+            "title": "Join Today",
+            "url": "https://discord.gg/5yQCFzY6HU",
+            "description": "At Help Us • Help Others, we accept as true with inside the transformative electricity of cooperation and kindness. Each one people has the capability to make a meaningful impact by means of helping and caring for others. Whether you want assistance or want to offer it, this is the right region for you!",
+            "fields": [
+                {
+                    "name": "What we offer:",
+                    "value": "`🎬` - Active community\n`👮` - Active staff around the globe! \n`🛜` - 40+ Advertising channels to grow your socials!\n`💎` - Boosting Perks\n`🎉` - Event's monthly especially bank holiday roles!!\n`🔢` - Unique levelling systems\n`📞` - Multiple voice channels including gaming!\n`🎁` - Exclusive giveaways!"
+                },
+                {
+                    "name": "We Are Hiring",
+                    "value": "`🔵` - Moderators\n`🔵` - Human Resources\n`🔵` - Community Team\n`🔵` - Partnership Manager\n`🔵` - Growth Manager\n`🚀` Much more to come!\n\n\nJoin Today!"
+                }
+            ],
+            "image": {
+                "url": "https://cdn.discordapp.com/attachments/1218338794416246874/1243635366326567002/AD_animated.gif"
+            },
+            "color": 45300,
+            "footer": {
+                "text": "Help Us • Help Others"
+            }
+        }
+    },
+    {
+        "embed": {
+            "description": "> Be apart of our community as we start to grow! and embark on a long journey.\n——————————————————-\n**What we offer?**\n\n➺〚🖌️〛Custom Liveries \n➺〚❤️〛Friendly and Growing community.\n➺〚🤝〛Partnerships.\n➺〚🎮〛Daily SSUs. \n➺〚🚨〛Great roleplays.\n➺〚💬〛Kind and Professional staff\n➺〚🎉〛Giveaways!!! \n——————————————————-\n**Emergency Services**\n\n➺〚🚔〛NY Police Force\n➺〚🚒〛Fire & Emergency NY\n➺〚🚧〛NY department of transportation \n\n——————————————————-\n**Whitelisted**\nComing soon!\n——————————————————-\n**What are we looking for!**\n\n➺〚💬〛More members\n➺〚⭐〛Staff Members - **WE'RE HIRING!**\n➺〚🤝〛Partnerships\n➺〚💎〛Boosters\n——————————————————\n\n**[Join now](https://discord.com/invite/qt62qSnKVa)**",
+            "author": {
+                "name": "New York Roleplay",
+                "icon_url": "https://cdn.discordapp.com/icons/1172553254882775111/648d5bc50393a21216527a1aaa61286d.webp"
+            },
+            "color": 431075,
+            "thumbnail": {
+                "url": "https://cdn.discordapp.com/icons/1172553254882775111/648d5bc50393a21216527a1aaa61286d.webp"
+            }
+        }
+    },
+    {
+        "embed": {
+            "title": "Pixelmark TM PLC",
+            "description": "Hi there! Welcome to PixelMark PLC! \nI'm so glad you're here. I started PixelMark PLC on May 24, 2023. Our team is dedicated to providing top-quality products and a great shopping experience. But more than that, PixelMark PLC is a community. We're here to share, create, and have fun together. Thanks for joining us on this exciting journey! Our current Goal is to reach 100 Human Members, you can help us achieve that Goal by joining or/and inviting your Friends!\n\nBest regards, \n*Felixpro202110 / Chief Executive Officer (Founder)* \n-----------------------------------------------------------------------\n> https://discord.gg/RVzNVRaFeE\n> https://www.roblox.com/groups/16031525/PixelMark-PLC",
+            "color": 10634504,
+            "image": {
+                "url": "https://imgur.com/iTl1dXm.png"
+            }
+        }
     }
 ]
diff --git a/app.json b/app.json
index 66b5c77752..decd58695c 100644
--- a/app.json
+++ b/app.json
@@ -1,7 +1,7 @@
 {
     "name": "Modmail",
     "description": "An easy to install Modmail bot for Discord - DM to contact mods!",
-    "repository": "https://github.com/kyb3r/modmail",
+    "repository": "https://github.com/modmail-dev/modmail",
     "env": {
         "TOKEN": {
             "description": "Your discord bot's token.",
@@ -11,10 +11,6 @@
             "description": "The id for the server you are hosting this bot for.",
             "required": true
         },
-        "MODMAIL_GUILD_ID": {
-            "description": "The ID of the discord server where the threads channels should be created (receiving server). Default to GUILD_ID.",
-            "required": false
-        },
         "OWNERS": {
             "description": "Comma separated user IDs of people that are allowed to use owner only commands. (eval).",
             "required": true
@@ -34,6 +30,10 @@
         "GITHUB_TOKEN": {
             "description": "A github personal access token with the repo scope.",
             "required": false
+        },
+        "REGISTRY_PLUGINS_ONLY": {
+            "description": "If set to true, only plugins that are in the registry can be loaded.",
+            "required": false
         }
     }
-}
\ No newline at end of file
+}
diff --git a/bot.py b/bot.py
index 1f62bfcac7..bb47c75283 100644
--- a/bot.py
+++ b/bot.py
@@ -1,4 +1,4 @@
-__version__ = "4.0.1"
+__version__ = "4.1.0"
 
 
 import asyncio
@@ -12,7 +12,7 @@
 import sys
 import platform
 import typing
-from datetime import datetime, timezone
+from datetime import datetime, timezone, timedelta
 from subprocess import PIPE
 from types import SimpleNamespace
 
@@ -21,8 +21,8 @@
 from aiohttp import ClientSession, ClientResponseError
 from discord.ext import commands, tasks
 from discord.ext.commands.view import StringView
-from emoji import UNICODE_EMOJI
-from pkg_resources import parse_version
+from emoji import is_emoji
+from packaging.version import Version
 
 
 try:
@@ -48,11 +48,10 @@
 )
 from core.thread import ThreadManager
 from core.time import human_timedelta
-from core.utils import extract_block_timestamp, normalize_alias, parse_alias, truncate, tryint
+from core.utils import extract_block_timestamp, normalize_alias, parse_alias, truncate, tryint, human_join
 
 logger = getLogger(__name__)
 
-
 temp_dir = os.path.join(os.path.dirname(os.path.abspath(__file__)), "temp")
 if not os.path.exists(temp_dir):
     os.mkdir(temp_dir)
@@ -66,7 +65,13 @@
 
 class ModmailBot(commands.Bot):
     def __init__(self):
+        self.config = ConfigManager(self)
+        self.config.populate_cache()
+
         intents = discord.Intents.all()
+        if not self.config["enable_presence_intent"]:
+            intents.presences = False
+
         super().__init__(command_prefix=None, intents=intents)  # implemented in `get_prefix`
         self.session = None
         self._api = None
@@ -76,17 +81,28 @@ def __init__(self):
         self.start_time = discord.utils.utcnow()
         self._started = False
 
-        self.config = ConfigManager(self)
-        self.config.populate_cache()
-
         self.threads = ThreadManager(self)
 
-        self.log_file_name = os.path.join(temp_dir, f"{self.token.split('.')[0]}.log")
-        self._configure_logging()
+        log_dir = os.path.join(temp_dir, "logs")
+        if not os.path.exists(log_dir):
+            os.mkdir(log_dir)
+        self.log_file_path = os.path.join(log_dir, "modmail.log")
+        configure_logging(self)
 
         self.plugin_db = PluginDatabaseClient(self)  # Deprecated
         self.startup()
 
+    def get_guild_icon(
+        self, guild: typing.Optional[discord.Guild], *, size: typing.Optional[int] = None
+    ) -> str:
+        if guild is None:
+            guild = self.guild
+        if guild.icon is None:
+            return "https://cdn.discordapp.com/embed/avatars/0.png"
+        if size is None:
+            return guild.icon.url
+        return guild.icon.with_size(size).url
+
     def _resolve_snippet(self, name: str) -> typing.Optional[str]:
         """
         Get actual snippet names from direct aliases to snippets.
@@ -168,32 +184,9 @@ async def load_extensions(self):
                 logger.exception("Failed to load %s.", cog)
         logger.line("debug")
 
-    def _configure_logging(self):
-        level_text = self.config["log_level"].upper()
-        logging_levels = {
-            "CRITICAL": logging.CRITICAL,
-            "ERROR": logging.ERROR,
-            "WARNING": logging.WARNING,
-            "INFO": logging.INFO,
-            "DEBUG": logging.DEBUG,
-        }
-        logger.line()
-
-        log_level = logging_levels.get(level_text)
-        if log_level is None:
-            log_level = self.config.remove("log_level")
-            logger.warning("Invalid logging level set: %s.", level_text)
-            logger.warning("Using default logging level: INFO.")
-        else:
-            logger.info("Logging level: %s", level_text)
-
-        logger.info("Log file: %s", self.log_file_name)
-        configure_logging(self.log_file_name, log_level)
-        logger.debug("Successfully configured logging.")
-
     @property
     def version(self):
-        return parse_version(__version__)
+        return Version(__version__)
 
     @property
     def api(self) -> ApiClient:
@@ -218,27 +211,14 @@ async def runner():
             async with self:
                 self._connected = asyncio.Event()
                 self.session = ClientSession(loop=self.loop)
+
+                if self.config["enable_presence_intent"]:
+                    logger.info("Starting bot with presence intent.")
+                else:
+                    logger.info("Starting bot without presence intent.")
+
                 try:
-                    retry_intents = False
-                    try:
-                        await self.start(self.token)
-                    except discord.PrivilegedIntentsRequired:
-                        retry_intents = True
-                    if retry_intents:
-                        await self.http.close()
-                        if self.ws is not None and self.ws.open:
-                            await self.ws.close(code=1000)
-                        self._ready.clear()
-
-                        intents = discord.Intents.default()
-                        intents.members = True
-                        intents.message_content = True
-                        # Try again with members intent
-                        self._connection._intents = intents
-                        logger.warning(
-                            "Attempting to login with only the server members and message content privileged intent. Some plugins might not work correctly."
-                        )
-                        await self.start(self.token)
+                    await self.start(self.token)
                 except discord.PrivilegedIntentsRequired:
                     logger.critical(
                         "Privileged intents are not explicitly granted in the discord developers dashboard."
@@ -636,17 +616,18 @@ async def on_ready(self):
 
         self.post_metadata.start()
         self.autoupdate.start()
+        self.log_expiry.start()
         self._started = True
 
     async def convert_emoji(self, name: str) -> str:
         ctx = SimpleNamespace(bot=self, guild=self.modmail_guild)
         converter = commands.EmojiConverter()
 
-        if name not in UNICODE_EMOJI["en"]:
+        if not is_emoji(name):
             try:
                 name = await converter.convert(ctx, name.strip(":"))
             except commands.BadArgument as e:
-                logger.warning("%s is not a valid emoji. %s.", name, e)
+                logger.warning("%s is not a valid emoji: %s", name, e)
                 raise
         return name
 
@@ -660,7 +641,6 @@ async def get_or_fetch_user(self, id: int) -> discord.User:
         return self.get_user(id) or await self.fetch_user(id)
 
     async def retrieve_emoji(self) -> typing.Tuple[str, str]:
-
         sent_emoji = self.config["sent_emoji"]
         blocked_emoji = self.config["blocked_emoji"]
 
@@ -734,7 +714,6 @@ def check_manual_blocked_roles(self, author: discord.Member) -> bool:
         if isinstance(author, discord.Member):
             for r in author.roles:
                 if str(r.id) in self.blocked_roles:
-
                     blocked_reason = self.blocked_roles.get(str(r.id)) or ""
 
                     try:
@@ -793,7 +772,6 @@ async def is_blocked(
         channel: discord.TextChannel = None,
         send_message: bool = False,
     ) -> bool:
-
         member = self.guild.get_member(author.id)
         if member is None:
             # try to find in other guilds
@@ -879,7 +857,7 @@ async def add_reaction(
         if reaction != "disable":
             try:
                 await msg.add_reaction(reaction)
-            except (discord.HTTPException, discord.BadArgument) as e:
+            except (discord.HTTPException, TypeError) as e:
                 logger.warning("Failed to add reaction %s: %s.", reaction, e)
                 return False
         return True
@@ -891,7 +869,7 @@ async def process_dm_modmail(self, message: discord.Message) -> None:
             return
         sent_emoji, blocked_emoji = await self.retrieve_emoji()
 
-        if message.type != discord.MessageType.default:
+        if message.type not in [discord.MessageType.default, discord.MessageType.reply]:
             return
 
         thread = await self.threads.find(recipient=message.author)
@@ -913,7 +891,10 @@ async def process_dm_modmail(self, message: discord.Message) -> None:
                     color=self.error_color,
                     description=self.config["disabled_new_thread_response"],
                 )
-                embed.set_footer(text=self.config["disabled_new_thread_footer"], icon_url=self.guild.icon.url)
+                embed.set_footer(
+                    text=self.config["disabled_new_thread_footer"],
+                    icon_url=self.get_guild_icon(guild=message.guild, size=128),
+                )
                 logger.info("A new thread was blocked from %s due to disabled Modmail.", message.author)
                 await self.add_reaction(message, blocked_emoji)
                 return await message.channel.send(embed=embed)
@@ -928,7 +909,7 @@ async def process_dm_modmail(self, message: discord.Message) -> None:
                 )
                 embed.set_footer(
                     text=self.config["disabled_current_thread_footer"],
-                    icon_url=self.guild.icon.url,
+                    icon_url=self.get_guild_icon(guild=message.guild, size=128),
                 )
                 logger.info("A message was blocked from %s due to disabled Modmail.", message.author)
                 await self.add_reaction(message, blocked_emoji)
@@ -1239,25 +1220,36 @@ async def handle_reaction_events(self, payload):
             return
 
         channel = self.get_channel(payload.channel_id)
-        if not channel:  # dm channel not in internal cache
-            _thread = await self.threads.find(recipient=user)
-            if not _thread:
+        thread = None
+        # dm channel not in internal cache
+        if not channel:
+            thread = await self.threads.find(recipient=user)
+            if not thread:
                 return
-            channel = await _thread.recipient.create_dm()
+            channel = await thread.recipient.create_dm()
+            if channel.id != payload.channel_id:
+                return
+
+        from_dm = isinstance(channel, discord.DMChannel)
+        from_txt = isinstance(channel, discord.TextChannel)
+        if not from_dm and not from_txt:
+            return
 
+        if not thread:
+            params = {"recipient": user} if from_dm else {"channel": channel}
+            thread = await self.threads.find(**params)
+            if not thread:
+                return
+
+        # thread must exist before doing this API call
         try:
             message = await channel.fetch_message(payload.message_id)
         except (discord.NotFound, discord.Forbidden):
             return
 
         reaction = payload.emoji
-
         close_emoji = await self.convert_emoji(self.config["close_emoji"])
-
-        if isinstance(channel, discord.DMChannel):
-            thread = await self.threads.find(recipient=user)
-            if not thread:
-                return
+        if from_dm:
             if (
                 payload.event_type == "REACTION_ADD"
                 and message.embeds
@@ -1265,7 +1257,7 @@ async def handle_reaction_events(self, payload):
                 and self.config.get("recipient_thread_close")
             ):
                 ts = message.embeds[0].timestamp
-                if thread and ts == thread.channel.created_at:
+                if ts == thread.channel.created_at:
                     # the reacted message is the corresponding thread creation embed
                     # closing thread
                     return await thread.close(closer=user)
@@ -1285,11 +1277,10 @@ async def handle_reaction_events(self, payload):
                 logger.warning("Failed to find linked message for reactions: %s", e)
                 return
         else:
-            thread = await self.threads.find(channel=channel)
-            if not thread:
-                return
             try:
-                _, *linked_messages = await thread.find_linked_messages(message.id, either_direction=True)
+                _, *linked_messages = await thread.find_linked_messages(
+                    message1=message, either_direction=True
+                )
             except ValueError as e:
                 logger.warning("Failed to find linked message for reactions: %s", e)
                 return
@@ -1304,7 +1295,7 @@ async def handle_reaction_events(self, payload):
                     for msg in linked_messages:
                         await msg.remove_reaction(reaction, self.user)
                     await message.remove_reaction(reaction, self.user)
-                except (discord.HTTPException, discord.BadArgument) as e:
+                except (discord.HTTPException, TypeError) as e:
                     logger.warning("Failed to remove reaction: %s", e)
 
     async def handle_react_to_contact(self, payload):
@@ -1335,7 +1326,7 @@ async def handle_react_to_contact(self, payload):
             )
             embed.set_footer(
                 text=self.config["disabled_new_thread_footer"],
-                icon_url=self.guild.icon.url,
+                icon_url=self.get_guild_icon(guild=channel.guild, size=128),
             )
             logger.info(
                 "A new thread using react to contact was blocked from %s due to disabled Modmail.",
@@ -1397,28 +1388,44 @@ async def on_guild_channel_delete(self, channel):
             await thread.close(closer=mod, silent=True, delete_channel=False)
 
     async def on_member_remove(self, member):
-        if member.guild != self.guild:
-            return
         thread = await self.threads.find(recipient=member)
         if thread:
-            if self.config["close_on_leave"]:
+            if member.guild == self.guild and self.config["close_on_leave"]:
                 await thread.close(
                     closer=member.guild.me,
                     message=self.config["close_on_leave_reason"],
                     silent=True,
                 )
             else:
-                embed = discord.Embed(
-                    description=self.config["close_on_leave_reason"], color=self.error_color
-                )
+                if len(self.guilds) > 1:
+                    guild_left = member.guild
+                    remaining_guilds = member.mutual_guilds
+
+                    if remaining_guilds:
+                        remaining_guild_names = [guild.name for guild in remaining_guilds]
+                        leave_message = (
+                            f"The recipient has left {guild_left}. "
+                            f"They are still in {human_join(remaining_guild_names, final='and')}."
+                        )
+                    else:
+                        leave_message = (
+                            f"The recipient has left {guild_left}. We no longer share any mutual servers."
+                        )
+                else:
+                    leave_message = "The recipient has left the server."
+
+                embed = discord.Embed(description=leave_message, color=self.error_color)
                 await thread.channel.send(embed=embed)
 
     async def on_member_join(self, member):
-        if member.guild != self.guild:
-            return
         thread = await self.threads.find(recipient=member)
         if thread:
-            embed = discord.Embed(description="The recipient has joined the server.", color=self.mod_color)
+            if len(self.guilds) > 1:
+                guild_joined = member.guild
+                join_message = f"The recipient has joined {guild_joined}."
+            else:
+                join_message = "The recipient has joined the server."
+            embed = discord.Embed(description=join_message, color=self.mod_color)
             await thread.channel.send(embed=embed)
 
     async def on_message_delete(self, message):
@@ -1595,7 +1602,7 @@ async def autoupdate(self):
         changelog = await Changelog.from_url(self)
         latest = changelog.latest_version
 
-        if self.version < parse_version(latest.version):
+        if self.version < Version(latest.version):
             error = None
             data = {}
             try:
@@ -1714,6 +1721,20 @@ async def before_autoupdate(self):
             self.autoupdate.cancel()
             return
 
+    @tasks.loop(hours=1, reconnect=False)
+    async def log_expiry(self):
+        log_expire_after = self.config.get("log_expiration")
+        if log_expire_after == isodate.Duration():
+            return self.log_expiry.stop()
+
+        now = discord.utils.utcnow()
+        expiration_datetime = now - log_expire_after
+        # WARNING: comparison is done lexicographically, not by date.
+        # This is fine as long as the date is in zero-padded ISO format, which it should be.
+        expired_logs = await self.db.logs.delete_many({"closed_at": {"$lte": str(expiration_datetime)}})
+
+        logger.info(f"Deleted {expired_logs.deleted_count} expired logs.")
+
     def format_channel_name(self, author, exclude_channel=None, force_null=False):
         """Sanitises a username for use with text channel names
 
@@ -1741,9 +1762,10 @@ def format_channel_name(self, author, exclude_channel=None, force_null=False):
                 if force_null:
                     name = "null"
 
-                name = new_name = (
-                    "".join(l for l in name if l not in string.punctuation and l.isprintable()) or "null"
-                ) + f"-{author.discriminator}"
+                name = "".join(l for l in name if l not in string.punctuation and l.isprintable()) or "null"
+                if author.discriminator != "0":
+                    name += f"-{author.discriminator}"
+                new_name = name
 
         counter = 1
         existed = set(c.name for c in guild.text_channels if c != exclude_channel)
@@ -1788,7 +1810,7 @@ def main():
         sys.exit(0)
 
     # check discord version
-    discord_version = "2.0.1"
+    discord_version = "2.3.2"
     if discord.__version__ != discord_version:
         logger.error(
             "Dependencies are not updated, run pipenv install. discord.py version expected %s, received %s",
@@ -1797,16 +1819,6 @@ def main():
         )
         sys.exit(0)
 
-    # Set up discord.py internal logging
-    if os.environ.get("LOG_DISCORD"):
-        logger.debug(f"Discord logging enabled: {os.environ['LOG_DISCORD'].upper()}")
-        d_logger = logging.getLogger("discord")
-
-        d_logger.setLevel(os.environ["LOG_DISCORD"].upper())
-        handler = logging.FileHandler(filename="discord.log", encoding="utf-8", mode="w")
-        handler.setFormatter(logging.Formatter("%(asctime)s:%(levelname)s:%(name)s: %(message)s"))
-        d_logger.addHandler(handler)
-
     bot = ModmailBot()
     bot.run()
 
diff --git a/cogs/modmail.py b/cogs/modmail.py
index 57d4e4e844..ee27806177 100644
--- a/cogs/modmail.py
+++ b/cogs/modmail.py
@@ -3,7 +3,6 @@
 from datetime import datetime, timezone
 from itertools import zip_longest
 from typing import Optional, Union, List, Tuple, Literal
-from types import SimpleNamespace
 
 import discord
 from discord.ext import commands
@@ -94,7 +93,7 @@ async def setup(self, ctx):
         embed.add_field(
             name="Thanks for using our bot!",
             value="If you like what you see, consider giving the "
-            "[repo a star](https://github.com/kyb3r/modmail) :star: and if you are "
+            "[repo a star](https://github.com/modmail-dev/modmail) :star: and if you are "
             "feeling extra generous, buy us coffee on [Patreon](https://patreon.com/kyber) :heart:!",
         )
 
@@ -160,7 +159,7 @@ async def snippet(self, ctx, *, name: str.lower = None):
                 color=self.bot.error_color, description="You dont have any snippets at the moment."
             )
             embed.set_footer(text=f'Check "{self.bot.prefix}help snippet add" to add a snippet.')
-            embed.set_author(name="Snippets", icon_url=ctx.guild.icon.url)
+            embed.set_author(name="Snippets", icon_url=self.bot.get_guild_icon(guild=ctx.guild, size=128))
             return await ctx.send(embed=embed)
 
         embeds = []
@@ -168,7 +167,7 @@ async def snippet(self, ctx, *, name: str.lower = None):
         for i, names in enumerate(zip_longest(*(iter(sorted(self.bot.snippets)),) * 15)):
             description = format_description(i, names)
             embed = discord.Embed(color=self.bot.main_color, description=description)
-            embed.set_author(name="Snippets", icon_url=ctx.guild.icon.url)
+            embed.set_author(name="Snippets", icon_url=self.bot.get_guild_icon(guild=ctx.guild, size=128))
             embeds.append(embed)
 
         session = EmbedPaginatorSession(ctx, *embeds)
@@ -444,11 +443,9 @@ async def move(self, ctx, *, arguments):
     async def send_scheduled_close_message(self, ctx, after, silent=False):
         human_delta = human_timedelta(after.dt)
 
-        silent = "*silently* " if silent else ""
-
         embed = discord.Embed(
             title="Scheduled close",
-            description=f"This thread will close {silent}{human_delta}.",
+            description=f"This thread will{' silently' if silent else ''} close in {human_delta}.",
             color=self.bot.error_color,
         )
 
@@ -483,7 +480,7 @@ async def close(
 
         Silently close a thread (no message)
         - `{prefix}close silently`
-        - `{prefix}close in 10m silently`
+        - `{prefix}close silently in 10m`
 
         Stop a thread from closing:
         - `{prefix}close cancel`
@@ -732,8 +729,9 @@ def format_log_embeds(self, logs, avatar_url):
                 f"{self.bot.config['log_url'].strip('/')}{'/' + prefix if prefix else ''}/{entry['key']}"
             )
 
-            username = entry["recipient"]["name"] + "#"
-            username += entry["recipient"]["discriminator"]
+            username = entry["recipient"]["name"]
+            if entry["recipient"]["discriminator"] != "0":
+                username += "#" + entry["recipient"]["discriminator"]
 
             embed = discord.Embed(color=self.bot.main_color, timestamp=created_at)
             embed.set_author(name=f"{title} - {username}", icon_url=avatar_url, url=log_url)
@@ -1031,7 +1029,7 @@ async def anonadduser(self, ctx, *users_arg: Union[discord.Member, discord.Role,
                 name = tag
             avatar_url = self.bot.config["anon_avatar_url"]
             if avatar_url is None:
-                avatar_url = self.bot.guild.icon.url
+                avatar_url = self.bot.get_guild_icon(guild=ctx.guild, size=128)
             em.set_footer(text=name, icon_url=avatar_url)
 
             for u in users:
@@ -1120,7 +1118,7 @@ async def anonremoveuser(self, ctx, *users_arg: Union[discord.Member, discord.Ro
                 name = tag
             avatar_url = self.bot.config["anon_avatar_url"]
             if avatar_url is None:
-                avatar_url = self.bot.guild.icon.url
+                avatar_url = self.bot.get_guild_icon(guild=ctx.guild, size=128)
             em.set_footer(text=name, icon_url=avatar_url)
 
             for u in users:
@@ -1166,7 +1164,7 @@ async def logs(self, ctx, *, user: User = None):
         if not user:
             thread = ctx.thread
             if not thread:
-                raise commands.MissingRequiredArgument(SimpleNamespace(name="member"))
+                raise commands.MissingRequiredArgument(DummyParam("user"))
             user = thread.recipient or await self.bot.get_or_fetch_user(thread.id)
 
         default_avatar = "https://cdn.discordapp.com/embed/avatars/0.png"
@@ -1200,7 +1198,7 @@ async def logs_closed_by(self, ctx, *, user: User = None):
         user = user if user is not None else ctx.author
 
         entries = await self.bot.api.search_closed_by(user.id)
-        embeds = self.format_log_embeds(entries, avatar_url=self.bot.guild.icon.url)
+        embeds = self.format_log_embeds(entries, avatar_url=self.bot.get_guild_icon(guild=ctx.guild))
 
         if not embeds:
             embed = discord.Embed(
@@ -1212,6 +1210,28 @@ async def logs_closed_by(self, ctx, *, user: User = None):
         session = EmbedPaginatorSession(ctx, *embeds)
         await session.run()
 
+    @logs.command(name="key", aliases=["id"])
+    @checks.has_permissions(PermissionLevel.SUPPORTER)
+    async def logs_key(self, ctx, key: str):
+        """
+        Get the log link for the specified log key.
+        """
+        icon_url = ctx.author.avatar.url
+
+        logs = await self.bot.api.find_log_entry(key)
+
+        if not logs:
+            embed = discord.Embed(
+                color=self.bot.error_color,
+                description=f"Log entry `{key}` not found.",
+            )
+            return await ctx.send(embed=embed)
+
+        embeds = self.format_log_embeds(logs, avatar_url=icon_url)
+
+        session = EmbedPaginatorSession(ctx, *embeds)
+        await session.run()
+
     @logs.command(name="delete", aliases=["wipe"])
     @checks.has_permissions(PermissionLevel.OWNER)
     async def logs_delete(self, ctx, key_or_link: str):
@@ -1250,7 +1270,7 @@ async def logs_responded(self, ctx, *, user: User = None):
 
         entries = await self.bot.api.get_responded_logs(user.id)
 
-        embeds = self.format_log_embeds(entries, avatar_url=self.bot.guild.icon.url)
+        embeds = self.format_log_embeds(entries, avatar_url=self.bot.get_guild_icon(guild=ctx.guild))
 
         if not embeds:
             embed = discord.Embed(
@@ -1275,7 +1295,7 @@ async def logs_search(self, ctx, limit: Optional[int] = None, *, query):
 
         entries = await self.bot.api.search_by_text(query, limit)
 
-        embeds = self.format_log_embeds(entries, avatar_url=self.bot.guild.icon.url)
+        embeds = self.format_log_embeds(entries, avatar_url=self.bot.get_guild_icon(guild=ctx.guild))
 
         if not embeds:
             embed = discord.Embed(
@@ -1665,13 +1685,7 @@ async def blocked(self, ctx):
                     self.bot.blocked_users.pop(str(id_))
                     logger.debug("No longer blocked, user %s.", id_)
                     continue
-
-            try:
-                user = await self.bot.get_or_fetch_user(int(id_))
-            except discord.NotFound:
-                users.append((id_, reason))
-            else:
-                users.append((user.mention, reason))
+            users.append((f"<@{id_}>", reason))
 
         blocked_roles = list(self.bot.blocked_roles.items())
         for id_, reason in blocked_roles:
@@ -1825,7 +1839,7 @@ async def block(
             if thread:
                 user_or_role = thread.recipient
             elif after is None:
-                raise commands.MissingRequiredArgument(SimpleNamespace(name="user or role"))
+                raise commands.MissingRequiredArgument(DummyParam("user or role"))
             else:
                 raise commands.BadArgument(f'User or role "{after.arg}" not found.')
 
@@ -1842,7 +1856,7 @@ async def block(
             )
             return await ctx.send(embed=embed)
 
-        reason = f"by {escape_markdown(ctx.author.name)}#{ctx.author.discriminator}"
+        reason = f"by {escape_markdown(str(ctx.author))}"
 
         if after is not None:
             if "%" in reason:
@@ -1905,7 +1919,7 @@ async def unblock(self, ctx, *, user_or_role: Union[User, Role] = None):
             if thread:
                 user_or_role = thread.recipient
             else:
-                raise commands.MissingRequiredArgument(SimpleNamespace(name="user"))
+                raise commands.MissingRequiredArgument(DummyParam("user or role"))
 
         mention = getattr(user_or_role, "mention", f"`{user_or_role.id}`")
         name = getattr(user_or_role, "name", f"`{user_or_role.id}`")
@@ -2041,11 +2055,12 @@ async def repair(self, ctx):
 
         # match username from channel name
         # username-1234, username-1234_1, username-1234_2
-        m = re.match(r"^(.+)-(\d{4})(?:_\d+)?$", ctx.channel.name)
+        m = re.match(r"^(.+?)(?:-(\d{4}))?(?:_\d+)?$", ctx.channel.name)
         if m is not None:
             users = set(
                 filter(
-                    lambda member: member.name == m.group(1) and member.discriminator == m.group(2),
+                    lambda member: member.name == m.group(1)
+                    and (member.discriminator == "0" or member.discriminator == m.group(2)),
                     ctx.guild.members,
                 )
             )
@@ -2138,7 +2153,7 @@ async def disable_new(self, ctx):
             description="Modmail will not create any new threads.",
             color=self.bot.main_color,
         )
-        if self.bot.config["dm_disabled"] < DMDisabled.NEW_THREADS:
+        if self.bot.config["dm_disabled"] != DMDisabled.NEW_THREADS:
             self.bot.config["dm_disabled"] = DMDisabled.NEW_THREADS
             await self.bot.config.update()
 
diff --git a/cogs/plugins.py b/cogs/plugins.py
index 2bfac509af..fc6e09f05d 100644
--- a/cogs/plugins.py
+++ b/cogs/plugins.py
@@ -16,7 +16,7 @@
 import discord
 from discord.ext import commands
 
-from pkg_resources import parse_version
+from packaging.version import Version
 
 from core import checks
 from core.models import PermissionLevel, getLogger
@@ -114,7 +114,7 @@ class Plugins(commands.Cog):
     These addons could have a range of features from moderation to simply
     making your life as a moderator easier!
     Learn how to create a plugin yourself here:
-    https://github.com/kyb3r/modmail/wiki/Plugins
+    https://github.com/modmail-dev/modmail/wiki/Plugins
     """
 
     def __init__(self, bot):
@@ -131,7 +131,7 @@ async def cog_load(self):
             logger.info("Plugins not loaded since ENABLE_PLUGINS=false.")
 
     async def populate_registry(self):
-        url = "https://raw.githubusercontent.com/kyb3r/modmail/master/plugins/registry.json"
+        url = "https://raw.githubusercontent.com/modmail-dev/modmail/master/plugins/registry.json"
         async with self.bot.session.get(url) as resp:
             self.registry = json.loads(await resp.text())
 
@@ -264,8 +264,18 @@ async def load_plugin(self, plugin):
             logger.error("Plugin load failure: %s", plugin.ext_string, exc_info=True)
             raise InvalidPluginError("Cannot load extension, plugin invalid.") from exc
 
-    async def parse_user_input(self, ctx, plugin_name, check_version=False):
+    async def unload_plugin(self, plugin: Plugin) -> None:
+        try:
+            await self.bot.unload_extension(plugin.ext_string)
+        except commands.ExtensionError as exc:
+            raise exc
 
+        ext_parent = ".".join(plugin.ext_string.split(".")[:-1])
+        for module in list(sys.modules.keys()):
+            if module == ext_parent or module.startswith(ext_parent + "."):
+                del sys.modules[module]
+
+    async def parse_user_input(self, ctx, plugin_name, check_version=False):
         if not self.bot.config["enable_plugins"]:
             embed = discord.Embed(
                 description="Plugins are disabled, enable them by setting `ENABLE_PLUGINS=true`",
@@ -290,7 +300,7 @@ async def parse_user_input(self, ctx, plugin_name, check_version=False):
             if check_version:
                 required_version = details.get("bot_version", False)
 
-                if required_version and self.bot.version < parse_version(required_version):
+                if required_version and self.bot.version < Version(required_version):
                     embed = discord.Embed(
                         description="Your bot's version is too low. "
                         f"This plugin requires version `{required_version}`.",
@@ -302,6 +312,14 @@ async def parse_user_input(self, ctx, plugin_name, check_version=False):
             plugin = Plugin(user, repo, plugin_name, branch)
 
         else:
+            if self.bot.config.get("registry_plugins_only"):
+                embed = discord.Embed(
+                    description="This plugin is not in the registry. To install this plugin, "
+                    "you must set `REGISTRY_PLUGINS_ONLY=no` or remove this key in your .env file.",
+                    color=self.bot.error_color,
+                )
+                await ctx.send(embed=embed)
+                return
             try:
                 plugin = Plugin.from_string(plugin_name)
             except InvalidPluginError:
@@ -370,7 +388,7 @@ async def plugins_add(self, ctx, *, plugin_name: str):
             logger.warning("Unable to download plugin %s.", plugin, exc_info=True)
 
             embed = discord.Embed(
-                description=f"Failed to download plugin, check logs for error.\n{type(e)}: {e}",
+                description=f"Failed to download plugin, check logs for error.\n{type(e).__name__}: {e}",
                 color=self.bot.error_color,
             )
 
@@ -380,7 +398,6 @@ async def plugins_add(self, ctx, *, plugin_name: str):
         await self.bot.config.update()
 
         if self.bot.config.get("enable_plugins"):
-
             invalidate_caches()
 
             try:
@@ -389,7 +406,7 @@ async def plugins_add(self, ctx, *, plugin_name: str):
                 logger.warning("Unable to load plugin %s.", plugin, exc_info=True)
 
                 embed = discord.Embed(
-                    description=f"Failed to download plugin, check logs for error.\n{type(e)}: {e}",
+                    description=f"Failed to load plugin, check logs for error.\n{type(e).__name__}: {e}",
                     color=self.bot.error_color,
                 )
 
@@ -430,7 +447,7 @@ async def plugins_remove(self, ctx, *, plugin_name: str):
 
         if self.bot.config.get("enable_plugins"):
             try:
-                await self.bot.unload_extension(plugin.ext_string)
+                await self.unload_plugin(plugin)
                 self.loaded_plugins.remove(plugin)
             except (commands.ExtensionNotLoaded, KeyError):
                 logger.warning("Plugin was never loaded.")
@@ -472,9 +489,10 @@ async def update_plugin(self, ctx, plugin_name):
             await self.download_plugin(plugin, force=True)
             if self.bot.config.get("enable_plugins"):
                 try:
-                    await self.bot.unload_extension(plugin.ext_string)
+                    await self.unload_plugin(plugin)
                 except commands.ExtensionError:
                     logger.warning("Plugin unload fail.", exc_info=True)
+
                 try:
                     await self.load_plugin(plugin)
                 except Exception:
@@ -482,12 +500,12 @@ async def update_plugin(self, ctx, plugin_name):
                         description=f"Failed to update {plugin.name}. This plugin will now be removed from your bot.",
                         color=self.bot.error_color,
                     )
-                    self.bot.config["plugins"].remove(plugin_name)
-                    logger.debug("Failed to update %s. Removed plugin from config.", plugin_name)
+                    self.bot.config["plugins"].remove(str(plugin))
+                    logger.debug("Failed to update %s. Removed plugin from config.", plugin)
                 else:
-                    logger.debug("Updated %s.", plugin_name)
+                    logger.debug("Updated %s.", plugin)
             else:
-                logger.debug("Updated %s.", plugin_name)
+                logger.debug("Updated %s.", plugin)
             return await ctx.send(embed=embed)
 
     @plugins.command(name="update")
@@ -521,17 +539,20 @@ async def plugins_reset(self, ctx):
         for ext in list(self.bot.extensions):
             if not ext.startswith("plugins."):
                 continue
+            logger.error("Unloading plugin: %s.", ext)
             try:
-                logger.error("Unloading plugin: %s.", ext)
-                await self.bot.unload_extension(ext)
-            except Exception:
-                logger.error("Failed to unload plugin: %s.", ext)
-            else:
-                if not self.loaded_plugins:
-                    continue
                 plugin = next((p for p in self.loaded_plugins if p.ext_string == ext), None)
                 if plugin:
+                    await self.unload_plugin(plugin)
                     self.loaded_plugins.remove(plugin)
+                else:
+                    await self.bot.unload_extension(ext)
+            except Exception:
+                logger.error("Failed to unload plugin: %s.", ext)
+
+        for module in list(sys.modules.keys()):
+            if module.startswith("plugins."):
+                del sys.modules[module]
 
         self.bot.config["plugins"].clear()
         await self.bot.config.update()
@@ -667,7 +688,7 @@ async def plugins_registry(self, ctx, *, plugin_name: typing.Union[int, str] = N
                 embed.set_footer(text="This plugin is currently loaded.")
             else:
                 required_version = details.get("bot_version", False)
-                if required_version and self.bot.version < parse_version(required_version):
+                if required_version and self.bot.version < Version(required_version):
                     embed.set_footer(
                         text="Your bot is unable to install this plugin, "
                         f"minimum required version is v{required_version}."
diff --git a/cogs/utility.py b/cogs/utility.py
index 16c84af29d..b892ffc01b 100644
--- a/cogs/utility.py
+++ b/cogs/utility.py
@@ -11,15 +11,15 @@
 from json import JSONDecodeError, loads
 from subprocess import PIPE
 from textwrap import indent
-from types import SimpleNamespace
 from typing import Union
 
 import discord
-from aiohttp import ClientResponseError
 from discord.enums import ActivityType, Status
 from discord.ext import commands, tasks
 from discord.ext.commands.view import StringView
-from pkg_resources import parse_version
+
+from aiohttp import ClientResponseError
+from packaging.version import Version
 
 from core import checks, utils
 from core.changelog import Changelog
@@ -30,7 +30,7 @@
     UnseenFormatter,
     getLogger,
 )
-from core.utils import trigger_typing, truncate
+from core.utils import trigger_typing, truncate, DummyParam
 from core.paginator import EmbedPaginatorSession, MessagePaginatorSession
 
 
@@ -142,7 +142,7 @@ async def _get_help_embed(self, topic):
             perm_level = "NONE"
 
         embed = discord.Embed(
-            title=f"`{self.get_command_signature(topic)}`",
+            title=f"`{self.get_command_signature(topic).strip()}`",
             color=self.context.bot.main_color,
             description=self.process_help_msg(topic.help),
         )
@@ -342,17 +342,17 @@ async def about(self, ctx):
         latest = changelog.latest_version
 
         if self.bot.version.is_prerelease:
-            stable = next(filter(lambda v: not parse_version(v.version).is_prerelease, changelog.versions))
+            stable = next(filter(lambda v: not Version(v.version).is_prerelease, changelog.versions))
             footer = f"You are on the prerelease version • the latest version is v{stable.version}."
-        elif self.bot.version < parse_version(latest.version):
+        elif self.bot.version < Version(latest.version):
             footer = f"A newer version is available v{latest.version}."
         else:
             footer = "You are up to date with the latest version."
 
         embed.add_field(
             name="Want Modmail in Your Server?",
-            value="Follow the installation guide on [GitHub](https://github.com/kyb3r/modmail/) "
-            "and join our [Discord server](https://discord.gg/F34cRU8)!",
+            value="Follow the installation guide on [GitHub](https://github.com/modmail-dev/modmail/) "
+            "and join our [Discord server](https://discord.gg/cnUpwrnpYb)!",
             inline=False,
         )
 
@@ -380,7 +380,7 @@ async def sponsors(self, ctx):
         """Shows the sponsors of this project."""
 
         async with self.bot.session.get(
-            "https://raw.githubusercontent.com/kyb3r/modmail/master/SPONSORS.json"
+            "https://raw.githubusercontent.com/modmail-dev/modmail/master/SPONSORS.json"
         ) as resp:
             data = loads(await resp.text())
 
@@ -401,13 +401,7 @@ async def sponsors(self, ctx):
     async def debug(self, ctx):
         """Shows the recent application logs of the bot."""
 
-        log_file_name = self.bot.token.split(".")[0]
-
-        with open(
-            os.path.join(os.path.dirname(os.path.abspath(__file__)), f"../temp/{log_file_name}.log"),
-            "r+",
-            encoding="utf-8",
-        ) as f:
+        with open(self.bot.log_file_path, "r+", encoding="utf-8") as f:
             logs = f.read().strip()
 
         if not logs:
@@ -416,7 +410,7 @@ async def debug(self, ctx):
                 title="Debug Logs:",
                 description="You don't have any logs at the moment.",
             )
-            embed.set_footer(text="Go to Heroku to see your logs.")
+            embed.set_footer(text="Go to your console to see your logs.")
             return await ctx.send(embed=embed)
 
         messages = []
@@ -433,7 +427,7 @@ async def debug(self, ctx):
                     msg = "```Haskell\n"
             msg += line
             if len(msg) + 3 > 2000:
-                msg = msg[:1993] + "[...]```"
+                msg = msg[:1992] + "[...]```"
                 messages.append(msg)
                 msg = "```Haskell\n"
 
@@ -455,12 +449,8 @@ async def debug_hastebin(self, ctx):
         """Posts application-logs to Hastebin."""
 
         haste_url = os.environ.get("HASTE_URL", "https://hastebin.cc")
-        log_file_name = self.bot.token.split(".")[0]
 
-        with open(
-            os.path.join(os.path.dirname(os.path.abspath(__file__)), f"../temp/{log_file_name}.log"),
-            "rb+",
-        ) as f:
+        with open(self.bot.log_file_path, "rb+") as f:
             logs = BytesIO(f.read().strip())
 
         try:
@@ -482,7 +472,7 @@ async def debug_hastebin(self, ctx):
                 color=self.bot.main_color,
                 description="Something's wrong. We're unable to upload your logs to hastebin.",
             )
-            embed.set_footer(text="Go to Heroku to see your logs.")
+            embed.set_footer(text="Go to your console to see your logs.")
         await ctx.send(embed=embed)
 
     @debug.command(name="clear", aliases=["wipe"])
@@ -491,12 +481,7 @@ async def debug_hastebin(self, ctx):
     async def debug_clear(self, ctx):
         """Clears the locally cached logs."""
 
-        log_file_name = self.bot.token.split(".")[0]
-
-        with open(
-            os.path.join(os.path.dirname(os.path.abspath(__file__)), f"../temp/{log_file_name}.log"),
-            "w",
-        ):
+        with open(self.bot.log_file_path, "w"):
             pass
         await ctx.send(
             embed=discord.Embed(color=self.bot.main_color, description="Cached logs are now cleared.")
@@ -537,12 +522,12 @@ async def activity(self, ctx, activity_type: str.lower, *, message: str = ""):
             return await ctx.send(embed=embed)
 
         if not message:
-            raise commands.MissingRequiredArgument(SimpleNamespace(name="message"))
+            raise commands.MissingRequiredArgument(DummyParam("message"))
 
         try:
             activity_type = ActivityType[activity_type]
         except KeyError:
-            raise commands.MissingRequiredArgument(SimpleNamespace(name="activity"))
+            raise commands.MissingRequiredArgument(DummyParam("activity"))
 
         activity, _ = await self.set_presence(activity_type=activity_type, activity_message=message)
 
@@ -587,7 +572,7 @@ async def status(self, ctx, *, status_type: str.lower):
         try:
             status = Status[status_type]
         except KeyError:
-            raise commands.MissingRequiredArgument(SimpleNamespace(name="status"))
+            raise commands.MissingRequiredArgument(DummyParam("status"))
 
         _, status = await self.set_presence(status=status)
 
@@ -599,7 +584,6 @@ async def status(self, ctx, *, status_type: str.lower):
         return await ctx.send(embed=embed)
 
     async def set_presence(self, *, status=None, activity_type=None, activity_message=None):
-
         if status is None:
             status = self.bot.config.get("status")
 
@@ -1020,7 +1004,7 @@ async def alias(self, ctx, *, name: str.lower = None):
                 color=self.bot.error_color, description="You dont have any aliases at the moment."
             )
             embed.set_footer(text=f'Do "{self.bot.prefix}help alias" for more commands.')
-            embed.set_author(name="Aliases", icon_url=ctx.guild.icon.url)
+            embed.set_author(name="Aliases", icon_url=self.bot.get_guild_icon(guild=ctx.guild, size=128))
             return await ctx.send(embed=embed)
 
         embeds = []
@@ -1028,7 +1012,9 @@ async def alias(self, ctx, *, name: str.lower = None):
         for i, names in enumerate(zip_longest(*(iter(sorted(self.bot.aliases)),) * 15)):
             description = utils.format_description(i, names)
             embed = discord.Embed(color=self.bot.main_color, description=description)
-            embed.set_author(name="Command Aliases", icon_url=ctx.guild.icon.url)
+            embed.set_author(
+                name="Command Aliases", icon_url=self.bot.get_guild_icon(guild=ctx.guild, size=128)
+            )
             embeds.append(embed)
 
         session = EmbedPaginatorSession(ctx, *embeds)
@@ -1115,7 +1101,7 @@ async def make_alias(self, name, value, action):
         await self.bot.config.update()
         return embed
 
-    @alias.command(name="add")
+    @alias.command(name="add", aliases=["create", "make"])
     @checks.has_permissions(PermissionLevel.MODERATOR)
     async def alias_add(self, ctx, name: str.lower, *, value):
         """
@@ -1611,7 +1597,10 @@ async def permissions_get(
                                 for name, level in takewhile(lambda x: x is not None, items)
                             )
                             embed = discord.Embed(color=self.bot.main_color, description=description)
-                            embed.set_author(name="Permission Overrides", icon_url=ctx.guild.icon.url)
+                            embed.set_author(
+                                name="Permission Overrides",
+                                icon_url=self.bot.get_guild_icon(guild=ctx.guild, size=128),
+                            )
                             embeds.append(embed)
 
                     session = EmbedPaginatorSession(ctx, *embeds)
@@ -1939,10 +1928,10 @@ async def update(self, ctx, *, flag: str = ""):
 
         desc = (
             f"The latest version is [`{self.bot.version}`]"
-            "(https://github.com/kyb3r/modmail/blob/master/bot.py#L1)"
+            "(https://github.com/modmail-dev/modmail/blob/master/bot.py#L1)"
         )
 
-        if self.bot.version >= parse_version(latest.version) and flag.lower() != "force":
+        if self.bot.version >= Version(latest.version) and flag.lower() != "force":
             embed = discord.Embed(title="Already up to date", description=desc, color=self.bot.main_color)
 
             data = await self.bot.api.get_user_info()
diff --git a/core/changelog.py b/core/changelog.py
index a4f88ed323..06f141fce1 100644
--- a/core/changelog.py
+++ b/core/changelog.py
@@ -53,7 +53,7 @@ def __init__(self, bot, branch: str, version: str, lines: str):
         self.version = version.lstrip("vV")
         self.lines = lines.strip()
         self.fields = {}
-        self.changelog_url = f"https://github.com/kyb3r/modmail/blob/{branch}/CHANGELOG.md"
+        self.changelog_url = f"https://github.com/modmail-dev/modmail/blob/{branch}/CHANGELOG.md"
         self.description = ""
         self.parse()
 
@@ -186,7 +186,7 @@ async def from_url(cls, bot, url: str = "") -> "Changelog":
         if branch not in ("master", "development"):
             branch = "master"
 
-        url = url or f"https://raw.githubusercontent.com/kyb3r/modmail/{branch}/CHANGELOG.md"
+        url = url or f"https://raw.githubusercontent.com/modmail-dev/modmail/{branch}/CHANGELOG.md"
 
         async with await bot.session.get(url) as resp:
             return cls(bot, branch, await resp.text())
diff --git a/core/clients.py b/core/clients.py
index eebe3bcff6..61c39fdd4b 100644
--- a/core/clients.py
+++ b/core/clients.py
@@ -63,10 +63,10 @@ class GitHub:
     """
 
     BASE = "https://api.github.com"
-    REPO = BASE + "/repos/kyb3r/modmail"
+    REPO = BASE + "/repos/modmail-dev/modmail"
     MERGE_URL = BASE + "/repos/{username}/modmail/merges"
     FORK_URL = REPO + "/forks"
-    STAR_URL = BASE + "/user/starred/kyb3r/modmail"
+    STAR_URL = BASE + "/user/starred/modmail-dev/modmail"
 
     def __init__(self, bot, access_token: str = "", username: str = "", **kwargs):
         self.bot = bot
@@ -356,6 +356,9 @@ async def validate_database_connection(self):
     async def get_user_logs(self, user_id: Union[str, int]) -> list:
         return NotImplemented
 
+    async def find_log_entry(self, key: str) -> list:
+        return NotImplemented
+
     async def get_latest_user_logs(self, user_id: Union[str, int]):
         return NotImplemented
 
@@ -529,6 +532,13 @@ async def get_user_logs(self, user_id: Union[str, int]) -> list:
 
         return await self.logs.find(query, projection).to_list(None)
 
+    async def find_log_entry(self, key: str) -> list:
+        query = {"key": key}
+        projection = {"messages": {"$slice": 5}}
+        logger.debug(f"Retrieving log ID {key}.")
+
+        return await self.logs.find(query, projection).to_list(None)
+
     async def get_latest_user_logs(self, user_id: Union[str, int]):
         query = {"recipient.id": str(user_id), "guild_id": str(self.bot.guild_id), "open": False}
         projection = {"messages": {"$slice": 5}}
diff --git a/core/config.py b/core/config.py
index c25eef3921..5c6b0dd09d 100644
--- a/core/config.py
+++ b/core/config.py
@@ -21,7 +21,6 @@
 
 
 class ConfigManager:
-
     public_keys = {
         # activity
         "twitch_url": "https://www.twitch.tv/discordmodmail/",
@@ -37,6 +36,7 @@ class ConfigManager:
         "account_age": isodate.Duration(),
         "guild_age": isodate.Duration(),
         "thread_cooldown": isodate.Duration(),
+        "log_expiration": isodate.Duration(),
         "reply_without_command": False,
         "anon_reply_without_command": False,
         "plain_reply_without_command": False,
@@ -123,7 +123,7 @@ class ConfigManager:
         # confirm thread creation
         "confirm_thread_creation": False,
         "confirm_thread_creation_title": "Confirm thread creation",
-        "confirm_thread_response": "React to confirm thread creation which will directly contact the moderators",
+        "confirm_thread_response": "Click the button to confirm thread creation which will directly contact the moderators.",
         "confirm_thread_creation_accept": "\N{WHITE HEAVY CHECK MARK}",
         "confirm_thread_creation_deny": "\N{NO ENTRY SIGN}",
         # regex
@@ -166,6 +166,8 @@ class ConfigManager:
         "database_type": "mongodb",
         "connection_uri": None,  # replace mongo uri in the future
         "owners": None,
+        "enable_presence_intent": False,
+        "registry_plugins_only": False,
         # bot
         "token": None,
         "enable_plugins": True,
@@ -176,13 +178,16 @@ class ConfigManager:
         "disable_updates": False,
         # Logging
         "log_level": "INFO",
+        "stream_log_format": "plain",
+        "file_log_format": "plain",
+        "discord_log_level": "INFO",
         # data collection
         "data_collection": True,
     }
 
     colors = {"mod_color", "recipient_color", "main_color", "error_color"}
 
-    time_deltas = {"account_age", "guild_age", "thread_auto_close", "thread_cooldown"}
+    time_deltas = {"account_age", "guild_age", "thread_auto_close", "thread_cooldown", "log_expiration"}
 
     booleans = {
         "use_user_id_channel_name",
@@ -221,6 +226,8 @@ class ConfigManager:
         "thread_show_account_age",
         "thread_show_join_age",
         "use_hoisted_top_role",
+        "enable_presence_intent",
+        "registry_plugins_only",
     }
 
     enums = {
@@ -297,7 +304,7 @@ def __getitem__(self, key: str) -> typing.Any:
     def __delitem__(self, key: str) -> None:
         return self.remove(key)
 
-    def get(self, key: str, convert=True) -> typing.Any:
+    def get(self, key: str, *, convert: bool = True) -> typing.Any:
         key = key.lower()
         if key not in self.all_keys:
             raise InvalidConfigError(f'Configuration "{key}" is invalid.')
diff --git a/core/config_help.json b/core/config_help.json
index e7ebb9590d..d301763fe4 100644
--- a/core/config_help.json
+++ b/core/config_help.json
@@ -131,7 +131,7 @@
       "`{prefix}config set use_nickname_channel_name no`"
     ],
     "notes": [
-      "This config is suitable for servers in Server Discovery to comply with channel name restrictions.",
+      "This config is NOT suitable for servers in Server Discovery to comply with channel name restrictions.",
       "This cannot be applied with `use_timestamp_channel_name`, `use_random_channel_name` or `use_user_id_channel_name`.",
       "See also: `use_timestamp_channel_name`, `use_user_id_channel_name`, `use_random_channel_name`."
     ]
@@ -373,6 +373,17 @@
       "To disable thread cooldown, do `{prefix}config del thread_cooldown`."
     ]
   },
+  "log_expiration": {
+    "default": "Never",
+    "description": "The duration closed threads will be stored within the database before deletion. Logs that have been closed for longer than this duration will be deleted automatically.",
+    "examples": [
+      "`{prefix}config set log_expiration P12DT3H` (stands for 12 days and 3 hours in [ISO-8601 Duration Format](https://en.wikipedia.org/wiki/ISO_8601#Durations))",
+      "`{prefix}config set log_expiration 3 days and 5 hours` (accepted readable time)"
+    ],
+    "notes": [
+      "To disable log expiration, do `{prefix}config del log_expiration`."
+    ]
+  },
   "thread_cancelled": {
     "default": "\"Cancelled\"",
     "description": "This is the message to display when a thread times out and creation is cancelled.",
@@ -864,7 +875,7 @@
     "default": "\"{{moderator.name}} has added you to a Modmail thread.\"",
     "description": "This is the message embed content sent to the recipient that is just added to a thread.",
     "examples": [
-      "`{prefix}config set private_added_to_group_description Any message sent here will be sent to all otherthread recipients.`"
+      "`{prefix}config set private_added_to_group_response Any message sent here will be sent to all other thread recipients.`"
     ],
     "notes": [
       "You may use the `{{moderator}}` variable for access to the [Member](https://discordpy.readthedocs.io/en/latest/api.html#discord.Member) that added the user.",
@@ -936,7 +947,7 @@
     "default": "\"{{moderator.name}} has removed you from the Modmail thread.\"",
     "description": "This is the message embed content sent to the recipient that is just removed from a thread.",
     "examples": [
-      "`{prefix}config set private_removed_from_group_description Bye`"
+      "`{prefix}config set private_removed_from_group_response Bye`"
     ],
     "notes": [
       "You may use the `{{moderator}}` variable for access to the [Member](https://discordpy.readthedocs.io/en/latest/api.html#discord.Member) that added the user.",
@@ -1014,10 +1025,10 @@
     ]
   },
   "confirm_thread_response": {
-    "default": "React to confirm thread creation which will directly contact the moderators",
+    "default": "Click the button to confirm thread creation which will directly contact the moderators.",
     "description": "Description for the embed message sent to users to confirm a thread creation",
     "examples":[
-      "`{prefix}config set confirm_thread_response React to confirm`"
+      "`{prefix}config set confirm_thread_response Click to confirm`"
     ],
     "notes": [
       "See also: `confirm_thread_creation`, `confirm_thread_creation_title`, `confirm_thread_creation_accept`, `confirm_thread_creation_deny`"
@@ -1129,6 +1140,33 @@
       "This configuration can only to be set through `.env` file or environment (config) variables."
     ]
   },
+  "stream_log_format": {
+    "default": "plain",
+    "description": "The logging format when through a stream, can be 'plain' or 'json'",
+    "examples": [
+    ],
+    "notes": [
+      "This configuration can only to be set through `.env` file or environment (config) variables."
+    ]
+  },
+  "file_log_format": {
+    "default": "plain",
+    "description": "The logging format when logging to a file, can be 'plain' or 'json'",
+    "examples": [
+    ],
+    "notes": [
+      "This configuration can only to be set through `.env` file or environment (config) variables."
+    ]
+  },
+  "discord_log_level": {
+    "default": "INFO",
+    "description": "The `discord.py` library logging level for logging to stdout.",
+    "examples": [
+    ],
+    "notes": [
+      "This configuration can only to be set through `.env` file or environment (config) variables."
+    ]
+  },
   "enable_plugins": {
     "default": "Yes",
     "description": "Whether plugins should be enabled and loaded into Modmail.",
diff --git a/core/models.py b/core/models.py
index 2eab1ceebb..611db375f0 100644
--- a/core/models.py
+++ b/core/models.py
@@ -1,16 +1,20 @@
+import json
 import logging
+import os
 import re
 import sys
-import os
+import _string
+
 from difflib import get_close_matches
 from enum import IntEnum
+from logging import FileHandler, StreamHandler, Handler
 from logging.handlers import RotatingFileHandler
 from string import Formatter
+from typing import Dict, Optional
 
 import discord
 from discord.ext import commands
 
-import _string
 
 try:
     from colorama import Fore, Style
@@ -23,29 +27,6 @@
     Fore = Style = type("Dummy", (object,), {"__getattr__": lambda self, item: ""})()
 
 
-class PermissionLevel(IntEnum):
-    OWNER = 5
-    ADMINISTRATOR = 4
-    ADMIN = 4
-    MODERATOR = 3
-    MOD = 3
-    SUPPORTER = 2
-    RESPONDER = 2
-    REGULAR = 1
-    INVALID = -1
-
-
-class InvalidConfigError(commands.BadArgument):
-    def __init__(self, msg, *args):
-        super().__init__(msg, *args)
-        self.msg = msg
-
-    @property
-    def embed(self):
-        # Single reference of Color.red()
-        return discord.Embed(title="Error", description=self.msg, color=discord.Color.red())
-
-
 class ModmailLogger(logging.Logger):
     @staticmethod
     def _debug_(*msgs):
@@ -94,18 +75,180 @@ def line(self, level="info"):
             )
 
 
-logging.setLoggerClass(ModmailLogger)
-log_level = logging.INFO
-loggers = set()
+class JsonFormatter(logging.Formatter):
+    """
+    Formatter that outputs JSON strings after parsing the LogRecord.
+
+    Parameters
+    ----------
+    fmt_dict : Optional[Dict[str, str]]
+        {key: logging format attribute} pairs. Defaults to {"message": "message"}.
+    time_format: str
+        time.strftime() format string. Default: "%Y-%m-%dT%H:%M:%S"
+    msec_format: str
+        Microsecond formatting. Appended at the end. Default: "%s.%03dZ"
+    """
+
+    def __init__(
+        self,
+        fmt_dict: Optional[Dict[str, str]] = None,
+        time_format: str = "%Y-%m-%dT%H:%M:%S",
+        msec_format: str = "%s.%03dZ",
+    ):
+        self.fmt_dict: Dict[str, str] = fmt_dict if fmt_dict is not None else {"message": "message"}
+        self.default_time_format: str = time_format
+        self.default_msec_format: str = msec_format
+        self.datefmt: Optional[str] = None
+
+    def usesTime(self) -> bool:
+        """
+        Overwritten to look for the attribute in the format dict values instead of the fmt string.
+        """
+        return "asctime" in self.fmt_dict.values()
+
+    def formatMessage(self, record) -> Dict[str, str]:
+        """
+        Overwritten to return a dictionary of the relevant LogRecord attributes instead of a string.
+        KeyError is raised if an unknown attribute is provided in the fmt_dict.
+        """
+        return {fmt_key: record.__dict__[fmt_val] for fmt_key, fmt_val in self.fmt_dict.items()}
+
+    def format(self, record) -> str:
+        """
+        Mostly the same as the parent's class method, the difference being that a dict is manipulated and dumped as JSON
+        instead of a string.
+        """
+        record.message = record.getMessage()
+
+        if self.usesTime():
+            record.asctime = self.formatTime(record, self.datefmt)
+
+        message_dict = self.formatMessage(record)
+
+        if record.exc_info:
+            # Cache the traceback text to avoid converting it multiple times
+            # (it's constant anyway)
+            if not record.exc_text:
+                record.exc_text = self.formatException(record.exc_info)
+
+        if record.exc_text:
+            message_dict["exc_info"] = record.exc_text
+
+        if record.stack_info:
+            message_dict["stack_info"] = self.formatStack(record.stack_info)
+
+        return json.dumps(message_dict, default=str)
 
-ch = logging.StreamHandler(stream=sys.stdout)
-ch.setLevel(log_level)
-formatter = logging.Formatter(
+
+class FileFormatter(logging.Formatter):
+    ansi_escape = re.compile(r"\x1B\[[0-?]*[ -/]*[@-~]")
+
+    def format(self, record):
+        record.msg = self.ansi_escape.sub("", record.msg)
+        return super().format(record)
+
+
+log_stream_formatter = logging.Formatter(
     "%(asctime)s %(name)s[%(lineno)d] - %(levelname)s: %(message)s", datefmt="%m/%d/%y %H:%M:%S"
 )
-ch.setFormatter(formatter)
 
-ch_debug = None
+log_file_formatter = FileFormatter(
+    "%(asctime)s %(name)s[%(lineno)d] - %(levelname)s: %(message)s",
+    datefmt="%Y-%m-%d %H:%M:%S",
+)
+
+json_formatter = JsonFormatter(
+    {
+        "level": "levelname",
+        "message": "message",
+        "loggerName": "name",
+        "processName": "processName",
+        "processID": "process",
+        "threadName": "threadName",
+        "threadID": "thread",
+        "timestamp": "asctime",
+    }
+)
+
+
+def create_log_handler(
+    filename: Optional[str] = None,
+    *,
+    rotating: bool = False,
+    level: int = logging.DEBUG,
+    mode: str = "a+",
+    encoding: str = "utf-8",
+    format: str = "plain",
+    maxBytes: int = 28000000,
+    backupCount: int = 1,
+    **kwargs,
+) -> Handler:
+    """
+    Creates a pre-configured log handler. This function is made for consistency's sake with
+    pre-defined default values for parameters and formatters to pass to handler class.
+    Additional keyword arguments also can be specified, just in case.
+
+    Plugin developers should not use this and use `models.getLogger` instead.
+
+    Parameters
+    ----------
+    filename : Optional[Path]
+        Specifies that a `FileHandler` or `RotatingFileHandler` be created, using the specified filename,
+        rather than a `StreamHandler`. Defaults to `None`.
+    rotating : bool
+        Whether the file handler should be the `RotatingFileHandler`. Defaults to `False`. Note, this
+        argument only compatible if the `filename` is specified, otherwise `ValueError` will be raised.
+    level : int
+        The root logger level for the handler. Defaults to `logging.DEBUG`.
+    mode : str
+        If filename is specified, open the file in this mode. Defaults to 'a+'.
+    encoding : str
+        If this keyword argument is specified along with filename, its value is used when the `FileHandler` is created,
+        and thus used when opening the output file. Defaults to 'utf-8'.
+    format : str
+        The format to output with, can either be 'json' or 'plain'. Will apply to whichever handler is created,
+        based on other conditional logic.
+    maxBytes : int
+        The max file size before the rollover occurs. Defaults to 28000000 (28MB). Rollover occurs whenever the current
+        log file is nearly `maxBytes` in length; but if either of `maxBytes` or `backupCount` is zero,
+        rollover never occurs, so you generally want to set `backupCount` to at least 1.
+    backupCount : int
+        Max number of backup files. Defaults to 1. If this is set to zero, rollover will never occur.
+
+    Returns
+    -------
+    `StreamHandler` when `filename` is `None`, otherwise `FileHandler` or `RotatingFileHandler`
+    depending on the `rotating` value.
+    """
+    if filename is None and rotating:
+        raise ValueError("`filename` must be set to instantiate a `RotatingFileHandler`.")
+
+    if filename is None:
+        handler = StreamHandler(stream=sys.stdout, **kwargs)
+        formatter = log_stream_formatter
+    elif not rotating:
+        handler = FileHandler(filename, mode=mode, encoding=encoding, **kwargs)
+        formatter = log_file_formatter
+    else:
+        handler = RotatingFileHandler(
+            filename, mode=mode, encoding=encoding, maxBytes=maxBytes, backupCount=backupCount, **kwargs
+        )
+        formatter = log_file_formatter
+
+    if format == "json":
+        formatter = json_formatter
+
+    handler.setLevel(level)
+    handler.setFormatter(formatter)
+    return handler
+
+
+logging.setLoggerClass(ModmailLogger)
+log_level = logging.INFO
+loggers = set()
+
+ch = create_log_handler(level=log_level)
+ch_debug: Optional[RotatingFileHandler] = None
 
 
 def getLogger(name=None) -> ModmailLogger:
@@ -118,33 +261,82 @@ def getLogger(name=None) -> ModmailLogger:
     return logger
 
 
-class FileFormatter(logging.Formatter):
-    ansi_escape = re.compile(r"\x1B\[[0-?]*[ -/]*[@-~]")
+def configure_logging(bot) -> None:
+    global ch_debug, log_level, ch
+
+    stream_log_format, file_log_format = bot.config["stream_log_format"], bot.config["file_log_format"]
+    if stream_log_format == "json":
+        ch.setFormatter(json_formatter)
+
+    logger = getLogger(__name__)
+    level_text = bot.config["log_level"].upper()
+    logging_levels = {
+        "CRITICAL": logging.CRITICAL,
+        "ERROR": logging.ERROR,
+        "WARNING": logging.WARNING,
+        "INFO": logging.INFO,
+        "DEBUG": logging.DEBUG,
+    }
+    logger.line()
+
+    level = logging_levels.get(level_text)
+    if level is None:
+        level = bot.config.remove("log_level")
+        logger.warning("Invalid logging level set: %s.", level_text)
+        logger.warning("Using default logging level: %s.", level)
+        level = logging_levels[level]
+    else:
+        logger.info("Logging level: %s", level_text)
+    log_level = level
+
+    logger.info("Log file: %s", bot.log_file_path)
+    ch_debug = create_log_handler(bot.log_file_path, rotating=True)
+
+    if file_log_format == "json":
+        ch_debug.setFormatter(json_formatter)
 
-    def format(self, record):
-        record.msg = self.ansi_escape.sub("", record.msg)
-        return super().format(record)
-
-
-def configure_logging(name, level=None):
-    global ch_debug, log_level
-    ch_debug = RotatingFileHandler(name, mode="a+", maxBytes=48000, backupCount=1, encoding="utf-8")
+    ch.setLevel(log_level)
 
-    formatter_debug = FileFormatter(
-        "%(asctime)s %(name)s[%(lineno)d] - %(levelname)s: %(message)s",
-        datefmt="%Y-%m-%d %H:%M:%S",
-    )
-    ch_debug.setFormatter(formatter_debug)
-    ch_debug.setLevel(logging.DEBUG)
+    logger.info("Stream log format: %s", stream_log_format)
+    logger.info("File log format: %s", file_log_format)
+
+    for log in loggers:
+        log.setLevel(log_level)
+        log.addHandler(ch_debug)
+
+    # Set up discord.py logging
+    d_level_text = bot.config["discord_log_level"].upper()
+    d_level = logging_levels.get(d_level_text)
+    if d_level is None:
+        d_level = bot.config.remove("discord_log_level")
+        logger.warning("Invalid discord logging level set: %s.", d_level_text)
+        logger.warning("Using default discord logging level: %s.", d_level)
+        d_level = logging_levels[d_level]
+    d_logger = logging.getLogger("discord")
+    d_logger.setLevel(d_level)
+
+    non_verbose_log_level = max(d_level, logging.INFO)
+    stream_handler = create_log_handler(level=non_verbose_log_level)
+    if non_verbose_log_level != d_level:
+        logger.info("Discord logging level (stdout): %s.", logging.getLevelName(non_verbose_log_level))
+        logger.info("Discord logging level (logfile): %s.", logging.getLevelName(d_level))
+    else:
+        logger.info("Discord logging level: %s.", logging.getLevelName(d_level))
+    d_logger.addHandler(stream_handler)
+    d_logger.addHandler(ch_debug)
+
+    logger.debug("Successfully configured logging.")
 
-    if level is not None:
-        log_level = level
 
-    ch.setLevel(log_level)
+class InvalidConfigError(commands.BadArgument):
+    def __init__(self, msg, *args):
+        super().__init__(msg, *args)
+        self.msg = msg
 
-    for logger in loggers:
-        logger.setLevel(log_level)
-        logger.addHandler(ch_debug)
+    @property
+    def embed(self):
+        # Single reference of Color.red()
+        return discord.Embed(title="Error", description=self.msg, color=discord.Color.red())
 
 
 class _Default:
@@ -202,7 +394,6 @@ async def convert(self, ctx, argument):
         try:
             return await super().convert(ctx, argument)
         except commands.ChannelNotFound:
-
             if guild:
                 categories = {c.name.casefold(): c for c in guild.categories}
             else:
@@ -271,6 +462,18 @@ async def ack(self):
         return
 
 
+class PermissionLevel(IntEnum):
+    OWNER = 5
+    ADMINISTRATOR = 4
+    ADMIN = 4
+    MODERATOR = 3
+    MOD = 3
+    SUPPORTER = 2
+    RESPONDER = 2
+    REGULAR = 1
+    INVALID = -1
+
+
 class DMDisabled(IntEnum):
     NONE = 0
     NEW_THREADS = 1
diff --git a/core/thread.py b/core/thread.py
index 30f0542c6d..646c98a604 100644
--- a/core/thread.py
+++ b/core/thread.py
@@ -29,6 +29,10 @@
     get_top_role,
     create_thread_channel,
     get_joint_id,
+    AcceptButton,
+    DenyButton,
+    ConfirmThreadCreationView,
+    DummyParam,
 )
 
 logger = getLogger(__name__)
@@ -228,7 +232,9 @@ async def send_recipient_genesis_message():
             else:
                 footer = self.bot.config["thread_creation_footer"]
 
-            embed.set_footer(text=footer, icon_url=self.bot.guild.icon.url)
+            embed.set_footer(
+                text=footer, icon_url=self.bot.get_guild_icon(guild=self.bot.modmail_guild, size=128)
+            )
             embed.title = self.bot.config["thread_creation_title"]
 
             if creator is None or creator == recipient:
@@ -521,7 +527,7 @@ async def _close(self, closer, silent=False, delete_channel=True, message=None,
 
         embed.description = message
         footer = self.bot.config["thread_close_footer"]
-        embed.set_footer(text=footer, icon_url=self.bot.guild.icon.url)
+        embed.set_footer(text=footer, icon_url=self.bot.get_guild_icon(guild=self.bot.guild, size=128))
 
         if not silent:
             for user in self.recipients:
@@ -716,7 +722,6 @@ async def delete_message(
     async def find_linked_message_from_dm(
         self, message, either_direction=False, get_thread_channel=False
     ) -> typing.List[discord.Message]:
-
         joint_id = None
         if either_direction:
             joint_id = get_joint_id(message)
@@ -795,8 +800,8 @@ async def edit_dm_message(self, message: discord.Message, content: str) -> None:
     async def note(
         self, message: discord.Message, persistent=False, thread_creation=False
     ) -> discord.Message:
-        if not message.content and not message.attachments:
-            raise MissingRequiredArgument(SimpleNamespace(name="msg"))
+        if not message.content and not message.attachments and not message.stickers:
+            raise MissingRequiredArgument(DummyParam("msg"))
 
         msg = await self.send(
             message,
@@ -816,8 +821,8 @@ async def reply(
         self, message: discord.Message, anonymous: bool = False, plain: bool = False
     ) -> typing.Tuple[typing.List[discord.Message], discord.Message]:
         """Returns List[user_dm_msg] and thread_channel_msg"""
-        if not message.content and not message.attachments:
-            raise MissingRequiredArgument(SimpleNamespace(name="msg"))
+        if not message.content and not message.attachments and not message.stickers:
+            raise MissingRequiredArgument(DummyParam("msg"))
         if not any(g.get_member(self.id) for g in self.bot.guilds):
             return await message.channel.send(
                 embed=discord.Embed(
@@ -909,7 +914,6 @@ async def send(
         persistent_note: bool = False,
         thread_creation: bool = False,
     ) -> None:
-
         if not note and from_mod:
             self.bot.loop.create_task(self._restart_close_timer())  # Start or restart thread auto close
 
@@ -957,7 +961,7 @@ async def send(
                     name = tag
                 avatar_url = self.bot.config["anon_avatar_url"]
                 if avatar_url is None:
-                    avatar_url = self.bot.guild.icon.url
+                    avatar_url = self.bot.get_guild_icon(guild=self.bot.guild, size=128)
                 embed.set_author(
                     name=name,
                     icon_url=avatar_url,
@@ -1016,8 +1020,14 @@ def lottie_to_png(data):
                 return stream.read()
 
         for i in message.stickers:
-            if i.format in (discord.StickerFormatType.png, discord.StickerFormatType.apng):
-                images.append((i.url, i.name, True))
+            if i.format in (
+                discord.StickerFormatType.png,
+                discord.StickerFormatType.apng,
+                discord.StickerFormatType.gif,
+            ):
+                images.append(
+                    (f"https://media.discordapp.net/stickers/{i.id}.{i.format.file_extension}", i.name, True)
+                )
             elif i.format == discord.StickerFormatType.lottie:
                 # save the json lottie representation
                 try:
@@ -1150,7 +1160,7 @@ def lottie_to_png(data):
                     additional_images = []
 
                 if embed.footer.text:
-                    plain_message = f"**({embed.footer.text}) "
+                    plain_message = f"**{embed.footer.text} "
                 else:
                     plain_message = "**"
                 plain_message += f"{embed.author.name}:** {embed.description}"
@@ -1416,30 +1426,19 @@ async def create(
                 destination = recipient
             else:
                 destination = message.channel
+            view = ConfirmThreadCreationView()
+            view.add_item(AcceptButton(self.bot.config["confirm_thread_creation_accept"]))
+            view.add_item(DenyButton(self.bot.config["confirm_thread_creation_deny"]))
             confirm = await destination.send(
                 embed=discord.Embed(
                     title=self.bot.config["confirm_thread_creation_title"],
                     description=self.bot.config["confirm_thread_response"],
                     color=self.bot.main_color,
-                )
+                ),
+                view=view,
             )
-            accept_emoji = self.bot.config["confirm_thread_creation_accept"]
-            deny_emoji = self.bot.config["confirm_thread_creation_deny"]
-            emojis = [accept_emoji, deny_emoji]
-            for emoji in emojis:
-                await confirm.add_reaction(emoji)
-                await asyncio.sleep(0.2)
-
-            try:
-                r, _ = await self.bot.wait_for(
-                    "reaction_add",
-                    check=lambda r, u: u.id == recipient.id
-                    and r.message.id == confirm.id
-                    and r.message.channel.id == confirm.channel.id
-                    and str(r.emoji) in (accept_emoji, deny_emoji),
-                    timeout=20,
-                )
-            except asyncio.TimeoutError:
+            await view.wait()
+            if view.value is None:
                 thread.cancelled = True
                 self.bot.loop.create_task(
                     destination.send(
@@ -1450,23 +1449,16 @@ async def create(
                         )
                     )
                 )
-            else:
-                if str(r.emoji) == deny_emoji:
-                    thread.cancelled = True
-                    self.bot.loop.create_task(
-                        destination.send(
-                            embed=discord.Embed(
-                                title=self.bot.config["thread_cancelled"], color=self.bot.error_color
-                            )
+                await confirm.edit(view=None)
+            if view.value is False:
+                thread.cancelled = True
+                self.bot.loop.create_task(
+                    destination.send(
+                        embed=discord.Embed(
+                            title=self.bot.config["thread_cancelled"], color=self.bot.error_color
                         )
                     )
-
-            async def remove_reactions():
-                for emoji in emojis:
-                    await confirm.remove_reaction(emoji, self.bot.user)
-                    await asyncio.sleep(0.2)
-
-            self.bot.loop.create_task(remove_reactions())
+                )
             if thread.cancelled:
                 del self.cache[recipient.id]
                 return thread
diff --git a/core/utils.py b/core/utils.py
index d8046ade5f..9f9f572f5a 100644
--- a/core/utils.py
+++ b/core/utils.py
@@ -39,6 +39,10 @@
     "get_top_role",
     "get_joint_id",
     "extract_block_timestamp",
+    "AcceptButton",
+    "DenyButton",
+    "ConfirmThreadCreationView",
+    "DummyParam",
 ]
 
 
@@ -123,7 +127,11 @@ def format_preview(messages: typing.List[typing.Dict[str, typing.Any]]):
             continue
         author = message["author"]
         content = str(message["content"]).replace("\n", " ")
-        name = author["name"] + "#" + str(author["discriminator"])
+
+        name = author["name"]
+        discriminator = str(author["discriminator"])
+        if discriminator != "0":
+            name += "#" + discriminator
         prefix = "[M]" if author["mod"] else "[R]"
         out += truncate(f"`{prefix} {name}:` {content}", max=75) + "\n"
 
@@ -144,13 +152,17 @@ def is_image_url(url: str, **kwargs) -> str:
     bool
         Whether the URL is a valid image URL.
     """
-    if url.startswith("https://gyazo.com") or url.startswith("http://gyazo.com"):
-        # gyazo support
-        url = re.sub(
-            r"(http[s]?:\/\/)((?:[a-zA-Z]|[0-9]|[$-_@.&+]|[!*(),]|(?:%[0-9a-fA-F][0-9a-fA-F]))+)",
-            r"\1i.\2.png",
-            url,
-        )
+    try:
+        result = parse.urlparse(url)
+        if result.netloc == "gyazo.com" and result.scheme in ["http", "https"]:
+            # gyazo support
+            url = re.sub(
+                r"(https?://)((?:[a-zA-Z]|[0-9]|[$-_@.&+]|[!*(),]|%[0-9a-fA-F][0-9a-fA-F])+)",
+                r"\1i.\2.png",
+                url,
+            )
+    except ValueError:
+        pass
 
     return parse_image_url(url, **kwargs)
 
@@ -559,3 +571,39 @@ def extract_block_timestamp(reason, id_):
             raise
 
     return end_time, after
+
+
+class AcceptButton(discord.ui.Button):
+    def __init__(self, emoji):
+        super().__init__(style=discord.ButtonStyle.gray, emoji=emoji)
+
+    async def callback(self, interaction: discord.Interaction):
+        self.view.value = True
+        await interaction.response.edit_message(view=None)
+        self.view.stop()
+
+
+class DenyButton(discord.ui.Button):
+    def __init__(self, emoji):
+        super().__init__(style=discord.ButtonStyle.gray, emoji=emoji)
+
+    async def callback(self, interaction: discord.Interaction):
+        self.view.value = False
+        await interaction.response.edit_message(view=None)
+        self.view.stop()
+
+
+class ConfirmThreadCreationView(discord.ui.View):
+    def __init__(self):
+        super().__init__(timeout=20)
+        self.value = None
+
+
+class DummyParam:
+    """
+    A dummy parameter that can be used for MissingRequiredArgument.
+    """
+
+    def __init__(self, name):
+        self.name = name
+        self.displayed_name = name
diff --git a/docker-compose.yml b/docker-compose.yml
index d3745c9b4c..fcb0e1b32f 100644
--- a/docker-compose.yml
+++ b/docker-compose.yml
@@ -1,7 +1,7 @@
 version: "3.7"
 services:
   bot:
-    image: kyb3rr/modmail
+    image: ghcr.io/modmail-dev/modmail:master
     restart: always
     env_file:
       - .env
@@ -10,7 +10,7 @@ services:
     depends_on:
       - mongo
   logviewer:
-    image: kyb3rr/logviewer
+    image: ghcr.io/modmail-dev/logviewer:master
     restart: always
     depends_on:
       - mongo
diff --git a/plugins/registry.json b/plugins/registry.json
index 8b6d26bf5f..4079001a50 100644
--- a/plugins/registry.json
+++ b/plugins/registry.json
@@ -17,6 +17,15 @@
         "icon_url": "https://github.com/Jerrie-Aries.png",
         "thumbnail_url": "https://raw.githubusercontent.com/Jerrie-Aries/modmail-plugins/master/.static/announcement.jpg"
     },
+    "autoreact": {
+        "repository": "martinbndr/kyb3r-modmail-plugins",
+        "branch": "master",
+        "description": "Automatically reacts with emojis in certain channels.",
+        "bot_version": "4.0.0",
+        "title": "Autoreact",
+        "icon_url": "https://raw.githubusercontent.com/martinbndr/kyb3r-modmail-plugins/master/autoreact/logo.png",
+        "thumbnail_url": "https://raw.githubusercontent.com/martinbndr/kyb3r-modmail-plugins/master/autoreact/logo.png"
+    },
     "giveaway": {
         "repository": "Jerrie-Aries/modmail-plugins",
         "branch": "master",
@@ -35,6 +44,15 @@
         "icon_url": "https://i.imgur.com/qtE7AH8.png",
         "thumbnail_url": "https://i.imgur.com/qtE7AH8.png"
     },
+    "reminder": {
+        "repository": "martinbndr/kyb3r-modmail-plugins",
+        "branch": "master",
+        "description": "Let´s you create reminders.",
+        "bot_version": "4.0.0",
+        "title": "Reminder",
+        "icon_url": "https://raw.githubusercontent.com/martinbndr/kyb3r-modmail-plugins/master/reminder/logo.png",
+        "thumbnail_url": "https://raw.githubusercontent.com/martinbndr/kyb3r-modmail-plugins/master/reminder/logo.png"
+    },
     "welcomer": {
         "repository": "fourjr/modmail-plugins",
         "branch": "v4",
@@ -66,45 +84,54 @@
         "repository": "fourjr/modmail-plugins",
         "branch": "v4",
         "description": "Allows managing server emotes via ?emoji",
-        "bot_version": "4.0.0",        
+        "bot_version": "4.0.0",
         "title": "Emote Manager",
         "icon_url": "https://i.imgur.com/Mo60CdK.png",
         "thumbnail_url": "https://i.imgur.com/Mo60CdK.png"
     },
-     "gen-log": {
+    "gen-log": {
         "repository": "fourjr/modmail-plugins",
         "branch": "v4",
         "description": "Outputs a text log of a thread in a specified channel",
-        "bot_version": "4.0.0",         
+        "bot_version": "4.0.0",
         "title": "Log Generator",
         "icon_url": "https://i.imgur.com/Mo60CdK.png",
         "thumbnail_url": "https://i.imgur.com/Mo60CdK.png"
     },
-     "media-logger": {
+    "media-logger": {
         "repository": "fourjr/modmail-plugins",
         "branch": "v4",
         "description": "Re-posts detected media from all visible channels into a specified logging channel",
-        "bot_version": "4.0.0",         
+        "bot_version": "4.0.0",
         "title": "Media Logger",
         "icon_url": "https://i.imgur.com/Mo60CdK.png",
         "thumbnail_url": "https://i.imgur.com/Mo60CdK.png"
     },
-      "report": {
+    "report": {
         "repository": "fourjr/modmail-plugins",
         "branch": "v4",
         "description": "Specify an emoji to react with on messages. Generates a 'report' in specified logging channel upon react.",
-        "bot_version": "4.0.0",          
+        "bot_version": "4.0.0",
         "title": "Report",
         "icon_url": "https://i.imgur.com/Mo60CdK.png",
         "thumbnail_url": "https://i.imgur.com/Mo60CdK.png"
     },
-      "top-supporters": {
+    "top-supporters": {
         "repository": "fourjr/modmail-plugins",
         "branch": "v4",
         "description": "Gathers and prints the top supporters of handling threads.",
-        "bot_version": "4.0.0",          
+        "bot_version": "4.0.0",
         "title": "Top Supporters",
         "icon_url": "https://i.imgur.com/Mo60CdK.png",
         "thumbnail_url": "https://i.imgur.com/Mo60CdK.png"
+    },
+    "rename": {
+        "repository": "Nicklaus-s/modmail-plugins",
+        "branch": "master",
+        "description": "Set a thread channel name.",
+        "bot_version": "4.0.0",
+        "title": "Rename",
+        "icon_url": "https://i.imgur.com/A1auJ95.png",
+        "thumbnail_url": "https://i.imgur.com/A1auJ95.png"
     }
 }
diff --git a/pyproject.toml b/pyproject.toml
index 79a3e74f0b..cc43b4a54c 100644
--- a/pyproject.toml
+++ b/pyproject.toml
@@ -1,6 +1,6 @@
 [tool.black]
 line-length = "110"
-target-version = ['py39']
+target-version = ['py310']
 include = '\.pyi?$'
 extend-exclude = '''
 (
@@ -21,7 +21,7 @@ extend-exclude = '''
 
 [tool.poetry]
 name = 'Modmail'
-version = '4.0.1'
+version = '4.1.0'
 description = "Modmail is similar to Reddit's Modmail, both in functionality and purpose. It serves as a shared inbox for server staff to communicate with their users in a seamless way."
 license = 'AGPL-3.0-only'
 authors = [
@@ -30,8 +30,8 @@ authors = [
     'Taki <noemail@example.com>'
 ]
 readme = 'README.md'
-repository = 'https://github.com/kyb3r/modmail'
-homepage = 'https://github.com/kyb3r/modmail'
+repository = 'https://github.com/modmail-dev/modmail'
+homepage = 'https://github.com/modmail-dev/modmail'
 keywords = ['discord', 'modmail']
 
 [tool.pylint.format]
diff --git a/requirements.txt b/requirements.txt
index 313426315e..2c7bdb7880 100644
--- a/requirements.txt
+++ b/requirements.txt
@@ -1,40 +1,41 @@
-#
-# These requirements were autogenerated by pipenv
-# To regenerate from the project's Pipfile, run:
-#
-#    pipenv lock --requirements
-#
-
 -i https://pypi.org/simple
-aiohttp==3.8.1
-aiosignal==1.2.0; python_version >= '3.6'
-async-timeout==4.0.2; python_version >= '3.6'
-attrs==21.4.0; python_version >= '2.7' and python_version not in '3.0, 3.1, 3.2, 3.3, 3.4'
-cairocffi==1.3.0; python_version >= '3.7'
-cairosvg==2.5.2
-cffi==1.15.0
-charset-normalizer==2.0.12; python_version >= '3.5'       
-colorama==0.4.4
-cssselect2==0.6.0; python_version >= '3.7'
+aiodns==3.1.1
+aiohttp==3.9.0; python_version >= '3.8'
+aiosignal==1.3.1; python_version >= '3.7'
+async-timeout==4.0.3; python_version < '3.11'
+attrs==23.1.0; python_version >= '3.7'
+brotli==1.1.0
+cairocffi==1.6.1; python_version >= '3.7'
+cairosvg==2.7.1; python_version >= '3.5'
+certifi==2023.11.17; python_version >= '3.6'
+cffi==1.16.0; python_version >= '3.8'
+charset-normalizer==3.3.2; python_full_version >= '3.7.0'
+colorama==0.4.6; python_version >= '2.7' and python_version not in '3.0, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6'
+cssselect2==0.7.0; python_version >= '3.7'
 defusedxml==0.7.1; python_version >= '2.7' and python_version not in '3.0, 3.1, 3.2, 3.3, 3.4'
-dnspython==2.2.1; python_version >= '2.7' and python_version not in '3.0, 3.1, 3.2, 3.3'
-emoji==1.7.0
-frozenlist==1.3.0; python_version >= '3.7'
-discord.py==2.0.1
-idna==3.3; python_version >= '3.5'
+discord.py[speed]==2.3.2; python_full_version >= '3.8.0'
+dnspython==2.4.2; python_version >= '3.8' and python_version < '4.0'
+emoji==2.8.0; python_version >= '2.7' and python_version not in '3.0, 3.1, 3.2, 3.3'
+frozenlist==1.4.0; python_version >= '3.8'
+idna==3.4; python_version >= '3.5'
 isodate==0.6.1
-lottie[pdf]==0.6.11
-motor==2.5.1
-multidict==6.0.2; python_version >= '3.7'
+lottie[pdf]==0.7.0; python_version >= '3'
+motor==3.3.2; python_version >= '3.7'
+multidict==6.0.4; python_version >= '3.7'
 natural==0.2.0
+orjson==3.9.10
+packaging==23.2; python_version >= '3.7'
 parsedatetime==2.6
-pillow==9.1.0; python_version >= '3.7'
+pillow==10.1.0; python_version >= '3.8'
+pycares==4.4.0; python_version >= '3.8'
 pycparser==2.21
-pymongo==3.12.3
-python-dateutil==2.8.2
-python-dotenv==0.20.0
+pymongo[srv]==4.6.0; python_version >= '3.7'
+python-dateutil==2.8.2; python_version >= '2.7' and python_version not in '3.0, 3.1, 3.2, 3.3'
+python-dotenv==1.0.0; python_version >= '3.8'
+requests==2.31.0; python_version >= '3.7'
 six==1.16.0; python_version >= '2.7' and python_version not in '3.0, 3.1, 3.2, 3.3'
-tinycss2==1.1.1; python_version >= '3.6'
-uvloop==0.16.0; sys_platform != 'win32'
+tinycss2==1.2.1; python_version >= '3.7'
+urllib3==2.1.0; python_version >= '3.8'
+uvloop==0.19.0; sys_platform != 'win32'
 webencodings==0.5.1
-yarl==1.7.2; python_version >= '3.6'
+yarl==1.9.3; python_version >= '3.7'