diff --git a/content/en/docs/examples/when things dont work/_index.md b/content/en/docs/examples/when things dont work/_index.md new file mode 100644 index 00000000..9fb43cd1 --- /dev/null +++ b/content/en/docs/examples/when things dont work/_index.md @@ -0,0 +1,89 @@ +--- +title: "When things don't work as expected" +linkTitle: "When things don't work" +weight: 9000 +description: > + Tips and tricks for troubleshooting Butler. +--- + +Butler is a complex piece of software, and it is not uncommon to run into issues when [setting up and configuring](/docs/getting-started/setup/) Butler. +In the vast majority of cases, the issues are caused by misconfiguration, and not by bugs in the tool itself. + +This page contains some tips and tricks that can be useful when troubleshooting a Butler instance. + +## General things to check + +### Is Butler running? + +The first thing to check is if Butler is running at all. + +If Butler is running as a Windows service, check the Windows Services applet to see if the service is running. + +If Butler is running as a Docker container, check the Docker container status with the `docker ps` command. + +### Logs + +Make sure logging to file is enabled in the Butler configuration file. +Take note of the log file location. + +Then check the log files for errors and warnings. + +In theory errors and warnings can occur as part of normal operation, but that should be rate. +If there are errors or warnings during startup, or if there are a lot of errors and warnings, then there is most likely a problem. + +You can also try increasing the log level to `verbose` or even `debug` to get more information about what's happening, and where in Butler the problem is occurring. + +Logging level is configured in the Butler configuration file or via the `--loglevel` command line parameter (which takes precedence over the configuration file). + +## Feature specific issues + +### Failed reload alerts not working + +Butler offers quite comprehensive support for dealing with failed or aborted reloads tasks. +As such there are a number of things that can go wrong and settings that can be misconfigured. + +When configured correctly, Butler's logs can look like below. +In this example Butler has received a reload task failure event from Qlik Sense, and is now sending out notifications to the following channels: + +- Script log archive (all failed reload logs are archived to a folder on disk) +- InfluxDB (from where the reload failure can be visualized in a Grafana dashboard) +- Slack +- Teams +- Outgoing webhook +- Email + +```text +2024-01-10T05:47:52.992Z info: SCRIPTLOG STORE: Writing failed task script log: C:\tools\butler\config\scriptlog\2024-01-10\2024-01-10_06-47-52_appId=8f1d1ecf-97a6-4eb5-8f47-f9156300b854_taskId=22b106a8-e7ed-4466-b700-014f060bef16.log +2024-01-10T05:47:52.994Z info: INFLUXDB RELOAD TASK FAILED: Sending reload task notification to InfluxDB +2024-01-10T05:47:53.008Z info: SLACK RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)" +2024-01-10T05:47:53.017Z info: TEAMS RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)" +2024-01-10T05:47:53.021Z info: WEBHOOK OUT RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)" +2024-01-10T05:47:53.300Z info: EMAIL RELOAD TASK FAILED ALERT: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)", Recipient: "joe@company.com" +``` + +{{% notice tip %}} +Rate limiting is defined in the Butler configuration file. +If the rate limiting condition is met, this will be shown as "Rate limiting check passed for failed task notification" in the logs. +{{% /notice %}} + +Things to check: + +- Is Butler receiving the reload task events from Qlik Sense? + - Check the Butler log files. + When Butler receives a reload task event from Qlik Sense, it will check if rate limiting conditions are met, and also log a message about that. + If there are no such messages: + - Butler has not received the event from Qlik Sense. + - Check the XML appender files deployed to the Qlik Sense servers. Make sure they send UDP events to the host and port where Butler is listening. + - Try pinging the host where Butler is running, from the Qlik Sense server (`ping `). If the ping fails, there is probably a network issue. + - Try doing a telnet to the UDP port where Butler is listening from the Qlik Sense server (`telnet `). If the telnet fails, there is for sure a network issue. + - Make sure reload failure events are enabled in the Butler configuration file. +- Are reload failure events received from some Sense nodes, but not others? + - Check the XML appenders on the nodes where the events are not received. + - Check the network connectivity between the nodes and the Butler host. + - The XML appender files can be identical on all nodes. +- Are some reload failure events forwarded to destinations, but not others? + - Check the Butler log files. + - Is rate limiting enabled? If so, check the rate limiting settings in the Butler configuration file. + - If events arrive more frequently than the rate limiting settings allow, Butler will not forward all events. + A failed rate limiting check will result in a log warning: + `Rate limiting failed. Not sending reload notification email for task ...` diff --git a/docs/404.html b/docs/404.html index e383fa69..a7ffeea9 100644 --- a/docs/404.html +++ b/docs/404.html @@ -144,7 +144,7 @@

Not found

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diff --git a/docs/blog/2019/11/01/v3.0.0-enable-some-rest-api-endpoints-disable-others./index.html b/docs/blog/2019/11/01/v3.0.0-enable-some-rest-api-endpoints-disable-others./index.html index 2a0cee41..8f618069 100644 --- a/docs/blog/2019/11/01/v3.0.0-enable-some-rest-api-endpoints-disable-others./index.html +++ b/docs/blog/2019/11/01/v3.0.0-enable-some-rest-api-endpoints-disable-others./index.html @@ -309,7 +309,7 @@

v3.0.0: Enable some REST API endpoints, disable others.

- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/2019/11/29/new-documentation-site-for-butler/index.html b/docs/blog/2019/11/29/new-documentation-site-for-butler/index.html index 3d793519..a844bd2b 100644 --- a/docs/blog/2019/11/29/new-documentation-site-for-butler/index.html +++ b/docs/blog/2019/11/29/new-documentation-site-for-butler/index.html @@ -328,7 +328,7 @@

New documentation site for Butler

- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/2019/11/29/v3.0.1-docker-health-check-is-now...-healthy./index.html b/docs/blog/2019/11/29/v3.0.1-docker-health-check-is-now...-healthy./index.html index 1da62209..236c2753 100644 --- a/docs/blog/2019/11/29/v3.0.1-docker-health-check-is-now...-healthy./index.html +++ b/docs/blog/2019/11/29/v3.0.1-docker-health-check-is-now...-healthy./index.html @@ -308,7 +308,7 @@

v3.0.1: Docker health check is now... healthy.

- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/2020/07/15/v3.1.0-an-armful-of-heart-beats/index.html b/docs/blog/2020/07/15/v3.1.0-an-armful-of-heart-beats/index.html index 8dd60dfd..7c3fd134 100644 --- a/docs/blog/2020/07/15/v3.1.0-an-armful-of-heart-beats/index.html +++ b/docs/blog/2020/07/15/v3.1.0-an-armful-of-heart-beats/index.html @@ -314,7 +314,7 @@

v3.1.0: An armful of heart beats

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diff --git a/docs/blog/2020/10/21/material-added-to-butler-doc-site/index.html b/docs/blog/2020/10/21/material-added-to-butler-doc-site/index.html index db3f0e41..96321f0c 100644 --- a/docs/blog/2020/10/21/material-added-to-butler-doc-site/index.html +++ b/docs/blog/2020/10/21/material-added-to-butler-doc-site/index.html @@ -314,7 +314,7 @@

Material added to Butler doc site

- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/2020/10/21/v4.0.0-a-senseops-reboot/index.html b/docs/blog/2020/10/21/v4.0.0-a-senseops-reboot/index.html index 6fa8f7fa..2cdd8771 100644 --- a/docs/blog/2020/10/21/v4.0.0-a-senseops-reboot/index.html +++ b/docs/blog/2020/10/21/v4.0.0-a-senseops-reboot/index.html @@ -324,7 +324,7 @@

v4.0.0: A SenseOps reboot

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diff --git a/docs/blog/2020/10/27/v4.1.0-file-copying--qlik-sense-useful/index.html b/docs/blog/2020/10/27/v4.1.0-file-copying--qlik-sense-useful/index.html index fc28b262..c441c96f 100644 --- a/docs/blog/2020/10/27/v4.1.0-file-copying--qlik-sense-useful/index.html +++ b/docs/blog/2020/10/27/v4.1.0-file-copying--qlik-sense-useful/index.html @@ -311,7 +311,7 @@

v4.1.0: File copying + Qlik Sense = Useful

- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/2020/10/28/v4.1.1-fixing-broken-start-sense-task-api-endpoint/index.html b/docs/blog/2020/10/28/v4.1.1-fixing-broken-start-sense-task-api-endpoint/index.html index d05b6cb0..e38c112f 100644 --- a/docs/blog/2020/10/28/v4.1.1-fixing-broken-start-sense-task-api-endpoint/index.html +++ b/docs/blog/2020/10/28/v4.1.1-fixing-broken-start-sense-task-api-endpoint/index.html @@ -309,7 +309,7 @@

v4.1.1: Fixing broken start Sense task API endpoint

- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/2020/10/28/v4.1.2-sense-demo-app-can-now-start-reloads/index.html b/docs/blog/2020/10/28/v4.1.2-sense-demo-app-can-now-start-reloads/index.html index 149f8c3a..0a94d6a3 100644 --- a/docs/blog/2020/10/28/v4.1.2-sense-demo-app-can-now-start-reloads/index.html +++ b/docs/blog/2020/10/28/v4.1.2-sense-demo-app-can-now-start-reloads/index.html @@ -308,7 +308,7 @@

v4.1.2: Sense demo app can now start reloads

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diff --git a/docs/blog/2020/11/07/v4.2.0-failed-reloads-notify-me/index.html b/docs/blog/2020/11/07/v4.2.0-failed-reloads-notify-me/index.html index 745af46c..69836baf 100644 --- a/docs/blog/2020/11/07/v4.2.0-failed-reloads-notify-me/index.html +++ b/docs/blog/2020/11/07/v4.2.0-failed-reloads-notify-me/index.html @@ -320,7 +320,7 @@

v4.2.0: Failed reloads? Notify me!

- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/2021/02/03/file-operations-examples-and-better-setup-instructions/index.html b/docs/blog/2021/02/03/file-operations-examples-and-better-setup-instructions/index.html index 52e5d828..cda50d5b 100644 --- a/docs/blog/2021/02/03/file-operations-examples-and-better-setup-instructions/index.html +++ b/docs/blog/2021/02/03/file-operations-examples-and-better-setup-instructions/index.html @@ -310,7 +310,7 @@

File operations examples and better setup instructions

- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/2021/02/03/v4.3.0-bug-fixes-improved-documentation/index.html b/docs/blog/2021/02/03/v4.3.0-bug-fixes-improved-documentation/index.html index 97a13b4a..75c4b966 100644 --- a/docs/blog/2021/02/03/v4.3.0-bug-fixes-improved-documentation/index.html +++ b/docs/blog/2021/02/03/v4.3.0-bug-fixes-improved-documentation/index.html @@ -318,7 +318,7 @@

Great features are usele

- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/2021/02/24/v5.0.0-reload-alerting-deluxe/index.html b/docs/blog/2021/02/24/v5.0.0-reload-alerting-deluxe/index.html index d9f7ad94..8cc94115 100644 --- a/docs/blog/2021/02/24/v5.0.0-reload-alerting-deluxe/index.html +++ b/docs/blog/2021/02/24/v5.0.0-reload-alerting-deluxe/index.html @@ -329,7 +329,7 @@

Be the first to know

- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/2021/03/03/v5.1.0-sharing-is-caring/index.html b/docs/blog/2021/03/03/v5.1.0-sharing-is-caring/index.html index a1722915..a394429c 100644 --- a/docs/blog/2021/03/03/v5.1.0-sharing-is-caring/index.html +++ b/docs/blog/2021/03/03/v5.1.0-sharing-is-caring/index.html @@ -345,7 +345,7 @@

Go get it!

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diff --git a/docs/blog/2021/04/12/v5.3.0-key-value-refinement/index.html b/docs/blog/2021/04/12/v5.3.0-key-value-refinement/index.html index 74658ad1..423f4673 100644 --- a/docs/blog/2021/04/12/v5.3.0-key-value-refinement/index.html +++ b/docs/blog/2021/04/12/v5.3.0-key-value-refinement/index.html @@ -320,7 +320,7 @@

Bug fixes

- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/2023/04/14/butler-blog-moved-to-ptarmiganlabs.com/index.html b/docs/blog/2023/04/14/butler-blog-moved-to-ptarmiganlabs.com/index.html index a2ff3ce9..2cde9101 100644 --- a/docs/blog/2023/04/14/butler-blog-moved-to-ptarmiganlabs.com/index.html +++ b/docs/blog/2023/04/14/butler-blog-moved-to-ptarmiganlabs.com/index.html @@ -307,7 +307,7 @@

Butler blog moved to ptarmiganlabs.com

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diff --git a/docs/blog/_print/index.html b/docs/blog/_print/index.html index e3498f99..7ec2bc32 100644 --- a/docs/blog/_print/index.html +++ b/docs/blog/_print/index.html @@ -1113,7 +1113,7 @@

v3.0.0: Enable some REST API endpoi

- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/index.html b/docs/blog/index.html index 93d57c26..51286818 100644 --- a/docs/blog/index.html +++ b/docs/blog/index.html @@ -654,7 +654,7 @@
- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/news/_print/index.html b/docs/blog/news/_print/index.html index ad7b5bee..07f4d6d0 100644 --- a/docs/blog/news/_print/index.html +++ b/docs/blog/news/_print/index.html @@ -392,7 +392,7 @@

New documentation site for Butler
- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/news/index.html b/docs/blog/news/index.html index b310e748..38d5e71b 100644 --- a/docs/blog/news/index.html +++ b/docs/blog/news/index.html @@ -441,7 +441,7 @@
- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/page/2/index.html b/docs/blog/page/2/index.html index 839e2980..d23a6392 100644 --- a/docs/blog/page/2/index.html +++ b/docs/blog/page/2/index.html @@ -556,7 +556,7 @@
- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/releases/_print/index.html b/docs/blog/releases/_print/index.html index 8d7120bf..7d554f62 100644 --- a/docs/blog/releases/_print/index.html +++ b/docs/blog/releases/_print/index.html @@ -806,7 +806,7 @@

v3.0.0: Enable some REST API endpoi

- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/releases/index.html b/docs/blog/releases/index.html index 4802a294..71f193dc 100644 --- a/docs/blog/releases/index.html +++ b/docs/blog/releases/index.html @@ -656,7 +656,7 @@
v4.0.
- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/blog/releases/page/2/index.html b/docs/blog/releases/page/2/index.html index 34f86637..6af2a41e 100644 --- a/docs/blog/releases/page/2/index.html +++ b/docs/blog/releases/page/2/index.html @@ -410,7 +410,7 @@
- © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

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diff --git a/docs/community/_print/index.html b/docs/community/_print/index.html index 7c2be19b..470656ed 100644 --- a/docs/community/_print/index.html +++ b/docs/community/_print/index.html @@ -227,7 +227,7 @@

Develop and Contribute

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diff --git a/docs/community/index.html b/docs/community/index.html index 70a9a91e..84382f6e 100644 --- a/docs/community/index.html +++ b/docs/community/index.html @@ -227,7 +227,7 @@

Develop and Contribute

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diff --git a/docs/docs/_print/index.html b/docs/docs/_print/index.html index 22ad1592..a3db12ce 100644 --- a/docs/docs/_print/index.html +++ b/docs/docs/_print/index.html @@ -1626,6 +1626,25 @@

Documentation

+ + + + + + +
  • 4.9: When things don't work as expected
    • + + + +
      + + + + + + + +
    @@ -11565,6 +11584,109 @@

    4.8 - Run Butler as a Windows servi + + + + + +
    + +

    4.9 - When things don't work as expected

    +
    Tips and tricks for troubleshooting Butler.
    +

    Butler is a complex piece of software, and it is not uncommon to run into issues when setting up and configuring Butler.
    +In the vast majority of cases, the issues are caused by misconfiguration, and not by bugs in the tool itself.

    +

    This page contains some tips and tricks that can be useful when troubleshooting a Butler instance.

    +

    General things to check

    +

    Is Butler running?

    +

    The first thing to check is if Butler is running at all.

    +

    If Butler is running as a Windows service, check the Windows Services applet to see if the service is running.

    +

    If Butler is running as a Docker container, check the Docker container status with the docker ps command.

    +

    Logs

    +

    Make sure logging to file is enabled in the Butler configuration file.
    +Take note of the log file location.

    +

    Then check the log files for errors and warnings.

    +

    In theory errors and warnings can occur as part of normal operation, but that should be rate.
    +If there are errors or warnings during startup, or if there are a lot of errors and warnings, then there is most likely a problem.

    +

    You can also try increasing the log level to verbose or even debug to get more information about what’s happening, and where in Butler the problem is occurring.

    +

    Logging level is configured in the Butler configuration file or via the --loglevel command line parameter (which takes precedence over the configuration file).

    +

    Feature specific issues

    +

    Failed reload alerts not working

    +

    Butler offers quite comprehensive support for dealing with failed or aborted reloads tasks.
    +As such there are a number of things that can go wrong and settings that can be misconfigured.

    +

    When configured correctly, Butler’s logs can look like below.
    +In this example Butler has received a reload task failure event from Qlik Sense, and is now sending out notifications to the following channels:

    +
      +
    • Script log archive (all failed reload logs are archived to a folder on disk)
      • +
    • InfluxDB (from where the reload failure can be visualized in a Grafana dashboard)
      • +
    • Slack
      • +
    • Teams
      • +
    • Outgoing webhook
      • +
    • Email
      • +
    +
    2024-01-10T05:47:52.992Z info: SCRIPTLOG STORE: Writing failed task script log: C:\tools\butler\config\scriptlog\2024-01-10\2024-01-10_06-47-52_appId=8f1d1ecf-97a6-4eb5-8f47-f9156300b854_taskId=22b106a8-e7ed-4466-b700-014f060bef16.log
+2024-01-10T05:47:52.994Z info: INFLUXDB RELOAD TASK FAILED: Sending reload task notification to InfluxDB
+2024-01-10T05:47:53.008Z info: SLACK RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)"
+2024-01-10T05:47:53.017Z info: TEAMS RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)"
+2024-01-10T05:47:53.021Z info: WEBHOOK OUT RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)"
+2024-01-10T05:47:53.300Z info: EMAIL RELOAD TASK FAILED ALERT: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)", Recipient: "joe@company.com"
+
    +

    +

    Tip

    Rate limiting is defined in the Butler configuration file.
    +If the rate limiting condition is met, this will be shown as “Rate limiting check passed for failed task notification” in the logs.

    +

    Things to check:

    +
      +
    • Is Butler receiving the reload task events from Qlik Sense? +
        +
      • Check the Butler log files. +When Butler receives a reload task event from Qlik Sense, it will check if rate limiting conditions are met, and also log a message about that. +If there are no such messages: +
          +
        • Butler has not received the event from Qlik Sense.
          • +
        • Check the XML appender files deployed to the Qlik Sense servers. Make sure they send UDP events to the host and port where Butler is listening.
          • +
        • Try pinging the host where Butler is running, from the Qlik Sense server (ping <butler host>). If the ping fails, there is probably a network issue.
          • +
        • Try doing a telnet to the UDP port where Butler is listening from the Qlik Sense server (telnet <butler host> <butler port>). If the telnet fails, there is for sure a network issue.
          • +
        • Make sure reload failure events are enabled in the Butler configuration file.
          • +
        +
        • +
      +
      • +
    • Are reload failure events received from some Sense nodes, but not others? +
        +
      • Check the XML appenders on the nodes where the events are not received.
        • +
      • Check the network connectivity between the nodes and the Butler host.
        • +
      • The XML appender files can be identical on all nodes.
        • +
      +
      • +
    • Are some reload failure events forwarded to destinations, but not others? +
        +
      • Check the Butler log files.
        • +
      • Is rate limiting enabled? If so, check the rate limiting settings in the Butler configuration file.
        • +
      • If events arrive more frequently than the rate limiting settings allow, Butler will not forward all events. +A failed rate limiting check will result in a log warning:
        +Rate limiting failed. Not sending reload notification email for task ...
        • +
      +
      • +
    + +
    + + + + + + + + + + + + + + + + + + @@ -16770,7 +16892,7 @@

    Telemetry data

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/about/_print/index.html b/docs/docs/about/_print/index.html index 56060acc..74785e40 100644 --- a/docs/docs/about/_print/index.html +++ b/docs/docs/about/_print/index.html @@ -879,7 +879,7 @@

    Field level description of te

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    About

    diff --git a/docs/docs/about/butler-family/index.html b/docs/docs/about/butler-family/index.html index 32caa1b6..2dc74b37 100644 --- a/docs/docs/about/butler-family/index.html +++ b/docs/docs/about/butler-family/index.html @@ -310,6 +310,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -587,7 +589,7 @@

    Butler Icon Uploader

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/about/butler/index.html b/docs/docs/about/butler/index.html index 603306ec..1e5b279b 100644 --- a/docs/docs/about/butler/index.html +++ b/docs/docs/about/butler/index.html @@ -310,6 +310,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -529,7 +531,7 @@

    Butler

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/about/contributing/index.html b/docs/docs/about/contributing/index.html index 48675725..6f528547 100644 --- a/docs/docs/about/contributing/index.html +++ b/docs/docs/about/contributing/index.html @@ -314,6 +314,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -551,7 +553,7 @@

    Security/Disclosure

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/about/index.html b/docs/docs/about/index.html index 2e406fec..6e42976d 100644 --- a/docs/docs/about/index.html +++ b/docs/docs/about/index.html @@ -324,6 +324,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -591,7 +593,7 @@
    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/about/telemetry/index.html b/docs/docs/about/telemetry/index.html index 8270484a..677cc7a1 100644 --- a/docs/docs/about/telemetry/index.html +++ b/docs/docs/about/telemetry/index.html @@ -314,6 +314,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -762,7 +764,7 @@

    Field level description of te

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/about/use-cases/_print/index.html b/docs/docs/about/use-cases/_print/index.html index 4cbaec4e..ee8bab36 100644 --- a/docs/docs/about/use-cases/_print/index.html +++ b/docs/docs/about/use-cases/_print/index.html @@ -359,7 +359,7 @@

    Tip: Butler SOS

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/about/use-cases/index.html b/docs/docs/about/use-cases/index.html index 28c61d0e..c2b1946a 100644 --- a/docs/docs/about/use-cases/index.html +++ b/docs/docs/about/use-cases/index.html @@ -307,6 +307,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -675,7 +677,7 @@
    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/about/use-cases/retired/index.html b/docs/docs/about/use-cases/retired/index.html index a287813e..d99530c4 100644 --- a/docs/docs/about/use-cases/retired/index.html +++ b/docs/docs/about/use-cases/retired/index.html @@ -310,6 +310,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -552,7 +554,7 @@

    Tip: Butler SOS

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/about/versioning/index.html b/docs/docs/about/versioning/index.html index d502a5ad..8bd01708 100644 --- a/docs/docs/about/versioning/index.html +++ b/docs/docs/about/versioning/index.html @@ -314,6 +314,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -543,7 +545,7 @@

    Documentation updates

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/_print/index.html b/docs/docs/concepts/_print/index.html index 9d112f46..000a2b5f 100644 --- a/docs/docs/concepts/_print/index.html +++ b/docs/docs/concepts/_print/index.html @@ -1886,7 +1886,7 @@

    Deprecated feature

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/failed-reloads/_print/index.html b/docs/docs/concepts/failed-reloads/_print/index.html index 7f4a7d59..33c9b0f1 100644 --- a/docs/docs/concepts/failed-reloads/_print/index.html +++ b/docs/docs/concepts/failed-reloads/_print/index.html @@ -523,7 +523,7 @@

    Reload script logs

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/failed-reloads/alert-emails/_print/index.html b/docs/docs/concepts/failed-reloads/alert-emails/_print/index.html index bdba7a0b..72d0b747 100644 --- a/docs/docs/concepts/failed-reloads/alert-emails/_print/index.html +++ b/docs/docs/concepts/failed-reloads/alert-emails/_print/index.html @@ -331,7 +331,7 @@

    Seeing is believing

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/failed-reloads/alert-emails/index.html b/docs/docs/concepts/failed-reloads/alert-emails/index.html index 0072b7d1..e299e135 100644 --- a/docs/docs/concepts/failed-reloads/alert-emails/index.html +++ b/docs/docs/concepts/failed-reloads/alert-emails/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -683,7 +685,7 @@

    Seeing is believing

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/failed-reloads/alerts-slack-teams/_print/index.html b/docs/docs/concepts/failed-reloads/alerts-slack-teams/_print/index.html index 27c72e07..524787be 100644 --- a/docs/docs/concepts/failed-reloads/alerts-slack-teams/_print/index.html +++ b/docs/docs/concepts/failed-reloads/alerts-slack-teams/_print/index.html @@ -231,7 +231,7 @@

    Seeing is believing

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/failed-reloads/alerts-slack-teams/index.html b/docs/docs/concepts/failed-reloads/alerts-slack-teams/index.html index da34f661..3446c464 100644 --- a/docs/docs/concepts/failed-reloads/alerts-slack-teams/index.html +++ b/docs/docs/concepts/failed-reloads/alerts-slack-teams/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -575,7 +577,7 @@

    Seeing is believing

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/failed-reloads/failed-logs-storage/_print/index.html b/docs/docs/concepts/failed-reloads/failed-logs-storage/_print/index.html index 7bcb32db..7cee86f9 100644 --- a/docs/docs/concepts/failed-reloads/failed-logs-storage/_print/index.html +++ b/docs/docs/concepts/failed-reloads/failed-logs-storage/_print/index.html @@ -221,7 +221,7 @@

    Reload script logs

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/failed-reloads/failed-logs-storage/index.html b/docs/docs/concepts/failed-reloads/failed-logs-storage/index.html index c064f4ad..b9a0cfd7 100644 --- a/docs/docs/concepts/failed-reloads/failed-logs-storage/index.html +++ b/docs/docs/concepts/failed-reloads/failed-logs-storage/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -557,7 +559,7 @@

    Reload script logs

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/failed-reloads/index.html b/docs/docs/concepts/failed-reloads/index.html index 7ee915e9..43714cf7 100644 --- a/docs/docs/concepts/failed-reloads/index.html +++ b/docs/docs/concepts/failed-reloads/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -554,7 +556,7 @@
    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/file-system-access/_print/index.html b/docs/docs/concepts/file-system-access/_print/index.html index c36e79e1..5412282e 100644 --- a/docs/docs/concepts/file-system-access/_print/index.html +++ b/docs/docs/concepts/file-system-access/_print/index.html @@ -221,7 +221,7 @@

    Convenience subs

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/file-system-access/index.html b/docs/docs/concepts/file-system-access/index.html index be076cc3..909a07f6 100644 --- a/docs/docs/concepts/file-system-access/index.html +++ b/docs/docs/concepts/file-system-access/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -556,7 +558,7 @@

    Convenience subs

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/incident-mgmt-tools/_print/index.html b/docs/docs/concepts/incident-mgmt-tools/_print/index.html index 514b529b..ff2deaec 100644 --- a/docs/docs/concepts/incident-mgmt-tools/_print/index.html +++ b/docs/docs/concepts/incident-mgmt-tools/_print/index.html @@ -563,7 +563,7 @@

    Example: Qlik Sense and Signl4

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/incident-mgmt-tools/index.html b/docs/docs/concepts/incident-mgmt-tools/index.html index a8b4b5d1..a7cc3f89 100644 --- a/docs/docs/concepts/incident-mgmt-tools/index.html +++ b/docs/docs/concepts/incident-mgmt-tools/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -546,7 +548,7 @@
    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/incident-mgmt-tools/new-relic/_print/index.html b/docs/docs/concepts/incident-mgmt-tools/new-relic/_print/index.html index 414c487e..3e17b2e2 100644 --- a/docs/docs/concepts/incident-mgmt-tools/new-relic/_print/index.html +++ b/docs/docs/concepts/incident-mgmt-tools/new-relic/_print/index.html @@ -349,7 +349,7 @@

    New Relic screen shots

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/incident-mgmt-tools/new-relic/index.html b/docs/docs/concepts/incident-mgmt-tools/new-relic/index.html index 05d7b529..fc72aef7 100644 --- a/docs/docs/concepts/incident-mgmt-tools/new-relic/index.html +++ b/docs/docs/concepts/incident-mgmt-tools/new-relic/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -685,7 +687,7 @@

    New Relic screen shots

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/incident-mgmt-tools/signl4/_print/index.html b/docs/docs/concepts/incident-mgmt-tools/signl4/_print/index.html index 612ccfaa..ddf92754 100644 --- a/docs/docs/concepts/incident-mgmt-tools/signl4/_print/index.html +++ b/docs/docs/concepts/incident-mgmt-tools/signl4/_print/index.html @@ -320,7 +320,7 @@

    Example: Qlik Sense and Signl4

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/incident-mgmt-tools/signl4/index.html b/docs/docs/concepts/incident-mgmt-tools/signl4/index.html index 9e7ad2dd..c36688b3 100644 --- a/docs/docs/concepts/incident-mgmt-tools/signl4/index.html +++ b/docs/docs/concepts/incident-mgmt-tools/signl4/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -656,7 +658,7 @@

    Example: Qlik Sense and Signl4

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/index.html b/docs/docs/concepts/index.html index 072eb78d..b751bb2b 100644 --- a/docs/docs/concepts/index.html +++ b/docs/docs/concepts/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -616,7 +618,7 @@
    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/key-value/_print/index.html b/docs/docs/concepts/key-value/_print/index.html index 8299d2ed..419b4c58 100644 --- a/docs/docs/concepts/key-value/_print/index.html +++ b/docs/docs/concepts/key-value/_print/index.html @@ -262,7 +262,7 @@

    Persistence of key-value data

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/key-value/index.html b/docs/docs/concepts/key-value/index.html index 6d712ab4..7826a88a 100644 --- a/docs/docs/concepts/key-value/index.html +++ b/docs/docs/concepts/key-value/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -597,7 +599,7 @@

    Persistence of key-value data

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/mqtt/_print/index.html b/docs/docs/concepts/mqtt/_print/index.html index 095cff6f..5a6a8bb7 100644 --- a/docs/docs/concepts/mqtt/_print/index.html +++ b/docs/docs/concepts/mqtt/_print/index.html @@ -238,7 +238,7 @@

    Incoming MQTT - subscribe

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/mqtt/index.html b/docs/docs/concepts/mqtt/index.html index 08d2a939..1b0a7121 100644 --- a/docs/docs/concepts/mqtt/index.html +++ b/docs/docs/concepts/mqtt/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -574,7 +576,7 @@

    Incoming MQTT - subscribe

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/real-time-metrics/_print/index.html b/docs/docs/concepts/real-time-metrics/_print/index.html index dcd55169..8e9328f7 100644 --- a/docs/docs/concepts/real-time-metrics/_print/index.html +++ b/docs/docs/concepts/real-time-metrics/_print/index.html @@ -216,7 +216,7 @@

    Deprecated feature

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/real-time-metrics/index.html b/docs/docs/concepts/real-time-metrics/index.html index da6acdb6..d6cd123a 100644 --- a/docs/docs/concepts/real-time-metrics/index.html +++ b/docs/docs/concepts/real-time-metrics/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -542,7 +544,7 @@

    Deprecated feature

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/scheduler/_print/index.html b/docs/docs/concepts/scheduler/_print/index.html index c1d8facb..fc3fd8c6 100644 --- a/docs/docs/concepts/scheduler/_print/index.html +++ b/docs/docs/concepts/scheduler/_print/index.html @@ -242,7 +242,7 @@

    The Butler scheduler

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/scheduler/index.html b/docs/docs/concepts/scheduler/index.html index ac6fe02a..212dee66 100644 --- a/docs/docs/concepts/scheduler/index.html +++ b/docs/docs/concepts/scheduler/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -577,7 +579,7 @@

    The Butler scheduler

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/start-sense-tasks/_print/index.html b/docs/docs/concepts/start-sense-tasks/_print/index.html index 916f1f54..138a46ba 100644 --- a/docs/docs/concepts/start-sense-tasks/_print/index.html +++ b/docs/docs/concepts/start-sense-tasks/_print/index.html @@ -255,7 +255,7 @@

    Start tasks by custom properties

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/start-sense-tasks/index.html b/docs/docs/concepts/start-sense-tasks/index.html index 68b7d9b5..e2b688a6 100644 --- a/docs/docs/concepts/start-sense-tasks/index.html +++ b/docs/docs/concepts/start-sense-tasks/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -595,7 +597,7 @@

    Start tasks by custom properties

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/successful-reloads/_print/index.html b/docs/docs/concepts/successful-reloads/_print/index.html index 9c3f82fd..31d266b9 100644 --- a/docs/docs/concepts/successful-reloads/_print/index.html +++ b/docs/docs/concepts/successful-reloads/_print/index.html @@ -271,7 +271,7 @@

    Config file settings

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/successful-reloads/index.html b/docs/docs/concepts/successful-reloads/index.html index b7bac63a..2a28122b 100644 --- a/docs/docs/concepts/successful-reloads/index.html +++ b/docs/docs/concepts/successful-reloads/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -617,7 +619,7 @@

    Config file settings

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/udp/_print/index.html b/docs/docs/concepts/udp/_print/index.html index 4ae7cf2b..a93ef009 100644 --- a/docs/docs/concepts/udp/_print/index.html +++ b/docs/docs/concepts/udp/_print/index.html @@ -231,7 +231,7 @@

    Testing the failed task UDP server
    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/udp/index.html b/docs/docs/concepts/udp/index.html index b9b5221a..751164c4 100644 --- a/docs/docs/concepts/udp/index.html +++ b/docs/docs/concepts/udp/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -564,7 +566,7 @@

    Testing the failed task UDP server
    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/windows-services/_print/index.html b/docs/docs/concepts/windows-services/_print/index.html index 02a2e392..34063ca6 100644 --- a/docs/docs/concepts/windows-services/_print/index.html +++ b/docs/docs/concepts/windows-services/_print/index.html @@ -360,7 +360,7 @@

    Config file settings

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/concepts/windows-services/index.html b/docs/docs/concepts/windows-services/index.html index 4275ac34..23182d17 100644 --- a/docs/docs/concepts/windows-services/index.html +++ b/docs/docs/concepts/windows-services/index.html @@ -315,6 +315,8 @@

  • Butler as a Windows service +
  • + When things don't work
  • @@ -703,7 +705,7 @@

    Config file settings

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/_print/index.html b/docs/docs/examples/_print/index.html index f342b93e..0dfaca17 100644 --- a/docs/docs/examples/_print/index.html +++ b/docs/docs/examples/_print/index.html @@ -390,6 +390,25 @@

    Examples

    + + + + + + +
  • 9: When things don't work as expected
    • + + + +
      + + + + + + + +
    @@ -2418,6 +2437,109 @@

    8 - Run Butler as a Windows service + + + + + +
    + +

    9 - When things don't work as expected

    +
    Tips and tricks for troubleshooting Butler.
    +

    Butler is a complex piece of software, and it is not uncommon to run into issues when setting up and configuring Butler.
    +In the vast majority of cases, the issues are caused by misconfiguration, and not by bugs in the tool itself.

    +

    This page contains some tips and tricks that can be useful when troubleshooting a Butler instance.

    +

    General things to check

    +

    Is Butler running?

    +

    The first thing to check is if Butler is running at all.

    +

    If Butler is running as a Windows service, check the Windows Services applet to see if the service is running.

    +

    If Butler is running as a Docker container, check the Docker container status with the docker ps command.

    +

    Logs

    +

    Make sure logging to file is enabled in the Butler configuration file.
    +Take note of the log file location.

    +

    Then check the log files for errors and warnings.

    +

    In theory errors and warnings can occur as part of normal operation, but that should be rate.
    +If there are errors or warnings during startup, or if there are a lot of errors and warnings, then there is most likely a problem.

    +

    You can also try increasing the log level to verbose or even debug to get more information about what’s happening, and where in Butler the problem is occurring.

    +

    Logging level is configured in the Butler configuration file or via the --loglevel command line parameter (which takes precedence over the configuration file).

    +

    Feature specific issues

    +

    Failed reload alerts not working

    +

    Butler offers quite comprehensive support for dealing with failed or aborted reloads tasks.
    +As such there are a number of things that can go wrong and settings that can be misconfigured.

    +

    When configured correctly, Butler’s logs can look like below.
    +In this example Butler has received a reload task failure event from Qlik Sense, and is now sending out notifications to the following channels:

    +
      +
    • Script log archive (all failed reload logs are archived to a folder on disk)
      • +
    • InfluxDB (from where the reload failure can be visualized in a Grafana dashboard)
      • +
    • Slack
      • +
    • Teams
      • +
    • Outgoing webhook
      • +
    • Email
      • +
    +
    2024-01-10T05:47:52.992Z info: SCRIPTLOG STORE: Writing failed task script log: C:\tools\butler\config\scriptlog\2024-01-10\2024-01-10_06-47-52_appId=8f1d1ecf-97a6-4eb5-8f47-f9156300b854_taskId=22b106a8-e7ed-4466-b700-014f060bef16.log
+2024-01-10T05:47:52.994Z info: INFLUXDB RELOAD TASK FAILED: Sending reload task notification to InfluxDB
+2024-01-10T05:47:53.008Z info: SLACK RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)"
+2024-01-10T05:47:53.017Z info: TEAMS RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)"
+2024-01-10T05:47:53.021Z info: WEBHOOK OUT RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)"
+2024-01-10T05:47:53.300Z info: EMAIL RELOAD TASK FAILED ALERT: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)", Recipient: "joe@company.com"
+
    +

    +

    Tip

    Rate limiting is defined in the Butler configuration file.
    +If the rate limiting condition is met, this will be shown as “Rate limiting check passed for failed task notification” in the logs.

    +

    Things to check:

    +
      +
    • Is Butler receiving the reload task events from Qlik Sense? +
        +
      • Check the Butler log files. +When Butler receives a reload task event from Qlik Sense, it will check if rate limiting conditions are met, and also log a message about that. +If there are no such messages: +
          +
        • Butler has not received the event from Qlik Sense.
          • +
        • Check the XML appender files deployed to the Qlik Sense servers. Make sure they send UDP events to the host and port where Butler is listening.
          • +
        • Try pinging the host where Butler is running, from the Qlik Sense server (ping <butler host>). If the ping fails, there is probably a network issue.
          • +
        • Try doing a telnet to the UDP port where Butler is listening from the Qlik Sense server (telnet <butler host> <butler port>). If the telnet fails, there is for sure a network issue.
          • +
        • Make sure reload failure events are enabled in the Butler configuration file.
          • +
        +
        • +
      +
      • +
    • Are reload failure events received from some Sense nodes, but not others? +
        +
      • Check the XML appenders on the nodes where the events are not received.
        • +
      • Check the network connectivity between the nodes and the Butler host.
        • +
      • The XML appender files can be identical on all nodes.
        • +
      +
      • +
    • Are some reload failure events forwarded to destinations, but not others? +
        +
      • Check the Butler log files.
        • +
      • Is rate limiting enabled? If so, check the rate limiting settings in the Butler configuration file.
        • +
      • If events arrive more frequently than the rate limiting settings allow, Butler will not forward all events. +A failed rate limiting check will result in a log warning:
        +Rate limiting failed. Not sending reload notification email for task ...
        • +
      +
      • +
    + +
    + + + + + + + + + + + + + + + + + + @@ -2493,7 +2615,7 @@

    8 - Run Butler as a Windows service

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/butler-windows-service/_print/index.html b/docs/docs/examples/butler-windows-service/_print/index.html index 836ff0f1..9e427560 100644 --- a/docs/docs/examples/butler-windows-service/_print/index.html +++ b/docs/docs/examples/butler-windows-service/_print/index.html @@ -203,7 +203,7 @@

    Run Butler as a Windows service

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/butler-windows-service/index.html b/docs/docs/examples/butler-windows-service/index.html index 000e8a1c..a06bed75 100644 --- a/docs/docs/examples/butler-windows-service/index.html +++ b/docs/docs/examples/butler-windows-service/index.html @@ -308,6 +308,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -529,7 +531,7 @@

    Run Butler as a Windows service

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/file-copy-move-delete/_print/index.html b/docs/docs/examples/file-copy-move-delete/_print/index.html index f91a6723..980e686d 100644 --- a/docs/docs/examples/file-copy-move-delete/_print/index.html +++ b/docs/docs/examples/file-copy-move-delete/_print/index.html @@ -404,7 +404,7 @@

    Examples using UNC paths

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/file-copy-move-delete/index.html b/docs/docs/examples/file-copy-move-delete/index.html index 485a6174..33220e5d 100644 --- a/docs/docs/examples/file-copy-move-delete/index.html +++ b/docs/docs/examples/file-copy-move-delete/index.html @@ -319,6 +319,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -745,7 +747,7 @@

    Examples using UNC paths

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/index.html b/docs/docs/examples/index.html index 407e024d..7da0534b 100644 --- a/docs/docs/examples/index.html +++ b/docs/docs/examples/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -522,6 +524,14 @@

    • + +
    +
    + When things don't work as expected +
    +

    Tips and tricks for troubleshooting Butler.

    +
    +

    @@ -605,7 +615,7 @@

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/index.xml b/docs/docs/examples/index.xml index e10d801d..76b9d8a8 100644 --- a/docs/docs/examples/index.xml +++ b/docs/docs/examples/index.xml @@ -873,5 +873,92 @@ Warnings in log for the previous scenario. + + Docs: When things don't work as expected + https://butler.ptarmiganlabs.com/docs/examples/when-things-dont-work/ + Mon, 01 Jan 0001 00:00:00 +0000 + + https://butler.ptarmiganlabs.com/docs/examples/when-things-dont-work/ + + + + <p>Butler is a complex piece of software, and it is not uncommon to run into issues when <a href="https://butler.ptarmiganlabs.com/docs/getting-started/setup/">setting up and configuring</a> Butler.<br> +In the vast majority of cases, the issues are caused by misconfiguration, and not by bugs in the tool itself.</p> +<p>This page contains some tips and tricks that can be useful when troubleshooting a Butler instance.</p> +<h2 id="general-things-to-check">General things to check</h2> +<h3 id="is-butler-running">Is Butler running?</h3> +<p>The first thing to check is if Butler is running at all.</p> +<p>If Butler is running as a Windows service, check the Windows Services applet to see if the service is running.</p> +<p>If Butler is running as a Docker container, check the Docker container status with the <code>docker ps</code> command.</p> +<h3 id="logs">Logs</h3> +<p>Make sure logging to file is enabled in the Butler configuration file.<br> +Take note of the log file location.</p> +<p>Then check the log files for errors and warnings.</p> +<p>In theory errors and warnings can occur as part of normal operation, but that should be rate.<br> +If there are errors or warnings during startup, or if there are a lot of errors and warnings, then there is most likely a problem.</p> +<p>You can also try increasing the log level to <code>verbose</code> or even <code>debug</code> to get more information about what&rsquo;s happening, and where in Butler the problem is occurring.</p> +<p>Logging level is configured in the Butler configuration file or via the <code>--loglevel</code> command line parameter (which takes precedence over the configuration file).</p> +<h2 id="feature-specific-issues">Feature specific issues</h2> +<h3 id="failed-reload-alerts-not-working">Failed reload alerts not working</h3> +<p>Butler offers quite comprehensive support for dealing with failed or aborted reloads tasks.<br> +As such there are a number of things that can go wrong and settings that can be misconfigured.</p> +<p>When configured correctly, Butler&rsquo;s logs can look like below.<br> +In this example Butler has received a reload task failure event from Qlik Sense, and is now sending out notifications to the following channels:</p> +<ul> +<li>Script log archive (all failed reload logs are archived to a folder on disk)</li> +<li>InfluxDB (from where the reload failure can be visualized in a Grafana dashboard)</li> +<li>Slack</li> +<li>Teams</li> +<li>Outgoing webhook</li> +<li>Email</li> +</ul> +<div class="highlight"><pre tabindex="0" style="background-color:#f8f8f8;-moz-tab-size:4;-o-tab-size:4;tab-size:4;"><code class="language-text" data-lang="text"><span style="display:flex;"><span>2024-01-10T05:47:52.992Z info: SCRIPTLOG STORE: Writing failed task script log: C:\tools\butler\config\scriptlog\2024-01-10\2024-01-10_06-47-52_appId=8f1d1ecf-97a6-4eb5-8f47-f9156300b854_taskId=22b106a8-e7ed-4466-b700-014f060bef16.log +</span></span><span style="display:flex;"><span>2024-01-10T05:47:52.994Z info: INFLUXDB RELOAD TASK FAILED: Sending reload task notification to InfluxDB +</span></span><span style="display:flex;"><span>2024-01-10T05:47:53.008Z info: SLACK RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: &#34;Reload of Test failing reloads 1 (emojis supported! 🤪)&#34; +</span></span><span style="display:flex;"><span>2024-01-10T05:47:53.017Z info: TEAMS RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: &#34;Reload of Test failing reloads 1 (emojis supported! 🤪)&#34; +</span></span><span style="display:flex;"><span>2024-01-10T05:47:53.021Z info: WEBHOOK OUT RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: &#34;Reload of Test failing reloads 1 (emojis supported! 🤪)&#34; +</span></span><span style="display:flex;"><span>2024-01-10T05:47:53.300Z info: EMAIL RELOAD TASK FAILED ALERT: Rate limiting check passed for failed task notification. Task name: &#34;Reload of Test failing reloads 1 (emojis supported! 🤪)&#34;, Recipient: &#34;joe@company.com&#34; +</span></span></code></pre></div><style type="text/css">.notice{padding:18px;line-height:24px;margin-bottom:24px;border-radius:4px;color:#444;background:#e7f2fa}.notice p:last-child{margin-bottom:0}.notice-title{margin:-18px -18px 12px;padding:4px 18px;border-radius:4px 4px 0 0;font-weight:700;color:#fff;background:#6ab0de}.notice.warning .notice-title{background:rgba(217,83,79,.9)}.notice.warning{background:#fae2e2}.notice.info .notice-title{background:#f0b37e}.notice.info{background:#fff2db}.notice.note .notice-title{background:#6ab0de}.notice.note{background:#e7f2fA}.notice.tip .notice-title{background:rgba(92,184,92,.8)}.notice.tip{background:#e6f9e6}.icon-notice{display:inline-flex;align-self:center;margin-right:8px}.icon-notice img,.icon-notice svg{height:1em;width:1em;fill:currentColor}.icon-notice img,.icon-notice.baseline svg{top:0.125em;position:relative}</style> +<p><svg width="0" height="0" display="none" xmlns="http://www.w3.org/2000/svg"><symbol id="tip-notice" viewBox="0 0 512 512" preserveAspectRatio="xMidYMid meet"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></symbol><symbol id="note-notice" viewBox="0 0 512 512" preserveAspectRatio="xMidYMid meet"><path d="M504 256c0 136.997-111.043 248-248 248S8 392.997 8 256C8 119.083 119.043 8 256 8s248 111.083 248 248zm-248 50c-25.405 0-46 20.595-46 46s20.595 46 46 46 46-20.595 46-46-20.595-46-46-46zm-43.673-165.346l7.418 136c.347 6.364 5.609 11.346 11.982 11.346h48.546c6.373 0 11.635-4.982 11.982-11.346l7.418-136c.375-6.874-5.098-12.654-11.982-12.654h-63.383c-6.884 0-12.356 5.78-11.981 12.654z"/></symbol><symbol id="warning-notice" viewBox="0 0 576 512" preserveAspectRatio="xMidYMid meet"><path d="M569.517 440.013C587.975 472.007 564.806 512 527.94 512H48.054c-36.937 0-59.999-40.055-41.577-71.987L246.423 23.985c18.467-32.009 64.72-31.951 83.154 0l239.94 416.028zM288 354c-25.405 0-46 20.595-46 46s20.595 46 46 46 46-20.595 46-46-20.595-46-46-46zm-43.673-165.346l7.418 136c.347 6.364 5.609 11.346 11.982 11.346h48.546c6.373 0 11.635-4.982 11.982-11.346l7.418-136c.375-6.874-5.098-12.654-11.982-12.654h-63.383c-6.884 0-12.356 5.78-11.981 12.654z"/></symbol><symbol id="info-notice" viewBox="0 0 512 512" preserveAspectRatio="xMidYMid meet"><path d="M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z"/></symbol></svg><div class="notice tip" ></p> +<p class="first notice-title"><span class="icon-notice baseline"><svg><use href="#tip-notice"></use></svg></span>Tip</p><p>Rate limiting is defined in the Butler configuration file.<br> +If the rate limiting condition is met, this will be shown as &ldquo;Rate limiting check passed for failed task notification&rdquo; in the logs.</p></div> +<p>Things to check:</p> +<ul> +<li>Is Butler receiving the reload task events from Qlik Sense? +<ul> +<li>Check the Butler log files. +When Butler receives a reload task event from Qlik Sense, it will check if rate limiting conditions are met, and also log a message about that. +If there are no such messages: +<ul> +<li>Butler has not received the event from Qlik Sense.</li> +<li>Check the XML appender files deployed to the Qlik Sense servers. Make sure they send UDP events to the host and port where Butler is listening.</li> +<li>Try pinging the host where Butler is running, from the Qlik Sense server (<code>ping &lt;butler host&gt;</code>). If the ping fails, there is probably a network issue.</li> +<li>Try doing a telnet to the UDP port where Butler is listening from the Qlik Sense server (<code>telnet &lt;butler host&gt; &lt;butler port&gt;</code>). If the telnet fails, there is for sure a network issue.</li> +<li>Make sure reload failure events are enabled in the Butler configuration file.</li> +</ul> +</li> +</ul> +</li> +<li>Are reload failure events received from some Sense nodes, but not others? +<ul> +<li>Check the XML appenders on the nodes where the events are not received.</li> +<li>Check the network connectivity between the nodes and the Butler host.</li> +<li>The XML appender files can be identical on all nodes.</li> +</ul> +</li> +<li>Are some reload failure events forwarded to destinations, but not others? +<ul> +<li>Check the Butler log files.</li> +<li>Is rate limiting enabled? If so, check the rate limiting settings in the Butler configuration file.</li> +<li>If events arrive more frequently than the rate limiting settings allow, Butler will not forward all events. +A failed rate limiting check will result in a log warning:<br> +<code>Rate limiting failed. Not sending reload notification email for task ...</code></li> +</ul> +</li> +</ul> + + + + diff --git a/docs/docs/examples/monitoring-butler/_print/index.html b/docs/docs/examples/monitoring-butler/_print/index.html index 137cb1b2..76e68a03 100644 --- a/docs/docs/examples/monitoring-butler/_print/index.html +++ b/docs/docs/examples/monitoring-butler/_print/index.html @@ -300,7 +300,7 @@

    Butler + New Relic = 😎🌟

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/monitoring-butler/index.html b/docs/docs/examples/monitoring-butler/index.html index 740191ad..e18821e6 100644 --- a/docs/docs/examples/monitoring-butler/index.html +++ b/docs/docs/examples/monitoring-butler/index.html @@ -315,6 +315,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -637,7 +639,7 @@

    Butler + New Relic = 😎🌟

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/openapi-docs/_print/index.html b/docs/docs/examples/openapi-docs/_print/index.html index d2dc6706..dd9a839c 100644 --- a/docs/docs/examples/openapi-docs/_print/index.html +++ b/docs/docs/examples/openapi-docs/_print/index.html @@ -289,7 +289,7 @@

    List available Sense

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/openapi-docs/index.html b/docs/docs/examples/openapi-docs/index.html index dcf047cd..3ee52b4b 100644 --- a/docs/docs/examples/openapi-docs/index.html +++ b/docs/docs/examples/openapi-docs/index.html @@ -315,6 +315,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -630,7 +632,7 @@

    List available Sense

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/reload-chaining/_print/index.html b/docs/docs/examples/reload-chaining/_print/index.html index 2b7358dc..b396f710 100644 --- a/docs/docs/examples/reload-chaining/_print/index.html +++ b/docs/docs/examples/reload-chaining/_print/index.html @@ -426,7 +426,7 @@

    Script section 1: Init

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/reload-chaining/index.html b/docs/docs/examples/reload-chaining/index.html index 6b4cbf5a..69565f90 100644 --- a/docs/docs/examples/reload-chaining/index.html +++ b/docs/docs/examples/reload-chaining/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -770,7 +772,7 @@

    Script section 1: Init

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/scheduling/_print/index.html b/docs/docs/examples/scheduling/_print/index.html index 1ea12b58..575336b8 100644 --- a/docs/docs/examples/scheduling/_print/index.html +++ b/docs/docs/examples/scheduling/_print/index.html @@ -362,7 +362,7 @@

    Starting and stopping a schedule

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/scheduling/index.html b/docs/docs/examples/scheduling/index.html index 90137650..37c3558b 100644 --- a/docs/docs/examples/scheduling/index.html +++ b/docs/docs/examples/scheduling/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -698,7 +700,7 @@

    Starting and stopping a schedule

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/sense-demo-apps/_print/index.html b/docs/docs/examples/sense-demo-apps/_print/index.html index b310fc63..476f8711 100644 --- a/docs/docs/examples/sense-demo-apps/_print/index.html +++ b/docs/docs/examples/sense-demo-apps/_print/index.html @@ -464,7 +464,7 @@

    Seeing is believing

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/sense-demo-apps/butler-5.0-demo-app/_print/index.html b/docs/docs/examples/sense-demo-apps/butler-5.0-demo-app/_print/index.html index a057b331..83807968 100644 --- a/docs/docs/examples/sense-demo-apps/butler-5.0-demo-app/_print/index.html +++ b/docs/docs/examples/sense-demo-apps/butler-5.0-demo-app/_print/index.html @@ -217,7 +217,7 @@

    Calling the Butler A

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/sense-demo-apps/butler-5.0-demo-app/index.html b/docs/docs/examples/sense-demo-apps/butler-5.0-demo-app/index.html index 20cf9d22..d75eabf0 100644 --- a/docs/docs/examples/sense-demo-apps/butler-5.0-demo-app/index.html +++ b/docs/docs/examples/sense-demo-apps/butler-5.0-demo-app/index.html @@ -319,6 +319,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -553,7 +555,7 @@

    Calling the Butler A

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/sense-demo-apps/index.html b/docs/docs/examples/sense-demo-apps/index.html index ab25d92a..56c51031 100644 --- a/docs/docs/examples/sense-demo-apps/index.html +++ b/docs/docs/examples/sense-demo-apps/index.html @@ -319,6 +319,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -577,7 +579,7 @@
    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/sense-demo-apps/partial-loads/_print/index.html b/docs/docs/examples/sense-demo-apps/partial-loads/_print/index.html index eaf66cd2..01780cab 100644 --- a/docs/docs/examples/sense-demo-apps/partial-loads/_print/index.html +++ b/docs/docs/examples/sense-demo-apps/partial-loads/_print/index.html @@ -232,7 +232,7 @@

    Video showing how to use demo apps
    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/sense-demo-apps/partial-loads/index.html b/docs/docs/examples/sense-demo-apps/partial-loads/index.html index 0b244a43..4f89fdb5 100644 --- a/docs/docs/examples/sense-demo-apps/partial-loads/index.html +++ b/docs/docs/examples/sense-demo-apps/partial-loads/index.html @@ -323,6 +323,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -570,7 +572,7 @@

    Video showing how to use demo apps
    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/sense-demo-apps/post-to-slack/_print/index.html b/docs/docs/examples/sense-demo-apps/post-to-slack/_print/index.html index 7e2cda1e..876b2fe1 100644 --- a/docs/docs/examples/sense-demo-apps/post-to-slack/_print/index.html +++ b/docs/docs/examples/sense-demo-apps/post-to-slack/_print/index.html @@ -214,7 +214,7 @@

    Load script

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/sense-demo-apps/post-to-slack/index.html b/docs/docs/examples/sense-demo-apps/post-to-slack/index.html index fd73bde3..f9503f1a 100644 --- a/docs/docs/examples/sense-demo-apps/post-to-slack/index.html +++ b/docs/docs/examples/sense-demo-apps/post-to-slack/index.html @@ -311,6 +311,8 @@

  • Butler as a Windows service +
  • + When things don't work
  • @@ -550,7 +552,7 @@

    Load script

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/sense-demo-apps/publish-to-mqtt/_print/index.html b/docs/docs/examples/sense-demo-apps/publish-to-mqtt/_print/index.html index da5a072a..2d5a7920 100644 --- a/docs/docs/examples/sense-demo-apps/publish-to-mqtt/_print/index.html +++ b/docs/docs/examples/sense-demo-apps/publish-to-mqtt/_print/index.html @@ -225,7 +225,7 @@

    Seeing is believing

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/sense-demo-apps/publish-to-mqtt/index.html b/docs/docs/examples/sense-demo-apps/publish-to-mqtt/index.html index 3bf8a9de..7b11d3ae 100644 --- a/docs/docs/examples/sense-demo-apps/publish-to-mqtt/index.html +++ b/docs/docs/examples/sense-demo-apps/publish-to-mqtt/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -562,7 +564,7 @@

    Seeing is believing

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/start-task/_print/index.html b/docs/docs/examples/start-task/_print/index.html index e1842b23..f0e74d89 100644 --- a/docs/docs/examples/start-task/_print/index.html +++ b/docs/docs/examples/start-task/_print/index.html @@ -1084,7 +1084,7 @@

    Seeing is believing

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/start-task/index.html b/docs/docs/examples/start-task/index.html index d3256204..28687e62 100644 --- a/docs/docs/examples/start-task/index.html +++ b/docs/docs/examples/start-task/index.html @@ -307,6 +307,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -550,7 +552,7 @@
    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/start-task/start-task-from-mqtt/_print/index.html b/docs/docs/examples/start-task/start-task-from-mqtt/_print/index.html index 7a9bc916..924861e7 100644 --- a/docs/docs/examples/start-task/start-task-from-mqtt/_print/index.html +++ b/docs/docs/examples/start-task/start-task-from-mqtt/_print/index.html @@ -233,7 +233,7 @@

    Seeing is believing

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/start-task/start-task-from-mqtt/index.html b/docs/docs/examples/start-task/start-task-from-mqtt/index.html index c14e6fb3..15fa14cb 100644 --- a/docs/docs/examples/start-task/start-task-from-mqtt/index.html +++ b/docs/docs/examples/start-task/start-task-from-mqtt/index.html @@ -308,6 +308,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -571,7 +573,7 @@

    Seeing is believing

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/start-task/start-task-from-rest/_print/index.html b/docs/docs/examples/start-task/start-task-from-rest/_print/index.html index 6ae1644e..a935649e 100644 --- a/docs/docs/examples/start-task/start-task-from-rest/_print/index.html +++ b/docs/docs/examples/start-task/start-task-from-rest/_print/index.html @@ -770,7 +770,7 @@

    Sending parameters to apps

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/start-task/start-task-from-rest/index.html b/docs/docs/examples/start-task/start-task-from-rest/index.html index ca7a5de5..de31db61 100644 --- a/docs/docs/examples/start-task/start-task-from-rest/index.html +++ b/docs/docs/examples/start-task/start-task-from-rest/index.html @@ -308,6 +308,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -1121,7 +1123,7 @@

    Sending parameters to apps

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/start-task/start-task-from-script/_print/index.html b/docs/docs/examples/start-task/start-task-from-script/_print/index.html index 09ac3813..3fa08c51 100644 --- a/docs/docs/examples/start-task/start-task-from-script/_print/index.html +++ b/docs/docs/examples/start-task/start-task-from-script/_print/index.html @@ -337,7 +337,7 @@

    Example 1

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/start-task/start-task-from-script/index.html b/docs/docs/examples/start-task/start-task-from-script/index.html index b6584df6..f83fb4ae 100644 --- a/docs/docs/examples/start-task/start-task-from-script/index.html +++ b/docs/docs/examples/start-task/start-task-from-script/index.html @@ -309,6 +309,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -688,7 +690,7 @@

    Example 1

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/examples/when-things-dont-work/_print/index.html b/docs/docs/examples/when-things-dont-work/_print/index.html new file mode 100644 index 00000000..e6d9ee56 --- /dev/null +++ b/docs/docs/examples/when-things-dont-work/_print/index.html @@ -0,0 +1,296 @@ + + + + + + + + + + + + + + + + + + + + + + + + +When things don't work as expected | Butler + + + + + + + + + + + + + + + + + + + + + + + +
    + +
    +
    +
    +
    +
    + + + + + +
    +
    +

    +This is the multi-page printable view of this section. +Click here to print. +

    +Return to the regular view of this page. +

    +
    + + + +

    When things don't work as expected

    +
    Tips and tricks for troubleshooting Butler.
    + + + + +
      + + + + + + + + +
    + + +
    +

    Butler is a complex piece of software, and it is not uncommon to run into issues when setting up and configuring Butler.
    +In the vast majority of cases, the issues are caused by misconfiguration, and not by bugs in the tool itself.

    +

    This page contains some tips and tricks that can be useful when troubleshooting a Butler instance.

    +

    General things to check

    +

    Is Butler running?

    +

    The first thing to check is if Butler is running at all.

    +

    If Butler is running as a Windows service, check the Windows Services applet to see if the service is running.

    +

    If Butler is running as a Docker container, check the Docker container status with the docker ps command.

    +

    Logs

    +

    Make sure logging to file is enabled in the Butler configuration file.
    +Take note of the log file location.

    +

    Then check the log files for errors and warnings.

    +

    In theory errors and warnings can occur as part of normal operation, but that should be rate.
    +If there are errors or warnings during startup, or if there are a lot of errors and warnings, then there is most likely a problem.

    +

    You can also try increasing the log level to verbose or even debug to get more information about what’s happening, and where in Butler the problem is occurring.

    +

    Logging level is configured in the Butler configuration file or via the --loglevel command line parameter (which takes precedence over the configuration file).

    +

    Feature specific issues

    +

    Failed reload alerts not working

    +

    Butler offers quite comprehensive support for dealing with failed or aborted reloads tasks.
    +As such there are a number of things that can go wrong and settings that can be misconfigured.

    +

    When configured correctly, Butler’s logs can look like below.
    +In this example Butler has received a reload task failure event from Qlik Sense, and is now sending out notifications to the following channels:

    +
      +
    • Script log archive (all failed reload logs are archived to a folder on disk)
      • +
    • InfluxDB (from where the reload failure can be visualized in a Grafana dashboard)
      • +
    • Slack
      • +
    • Teams
      • +
    • Outgoing webhook
      • +
    • Email
      • +
    +
    2024-01-10T05:47:52.992Z info: SCRIPTLOG STORE: Writing failed task script log: C:\tools\butler\config\scriptlog\2024-01-10\2024-01-10_06-47-52_appId=8f1d1ecf-97a6-4eb5-8f47-f9156300b854_taskId=22b106a8-e7ed-4466-b700-014f060bef16.log
+2024-01-10T05:47:52.994Z info: INFLUXDB RELOAD TASK FAILED: Sending reload task notification to InfluxDB
+2024-01-10T05:47:53.008Z info: SLACK RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)"
+2024-01-10T05:47:53.017Z info: TEAMS RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)"
+2024-01-10T05:47:53.021Z info: WEBHOOK OUT RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)"
+2024-01-10T05:47:53.300Z info: EMAIL RELOAD TASK FAILED ALERT: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)", Recipient: "joe@company.com"
+
    +

    +

    Tip

    Rate limiting is defined in the Butler configuration file.
    +If the rate limiting condition is met, this will be shown as “Rate limiting check passed for failed task notification” in the logs.

    +

    Things to check:

    +
      +
    • Is Butler receiving the reload task events from Qlik Sense? +
        +
      • Check the Butler log files. +When Butler receives a reload task event from Qlik Sense, it will check if rate limiting conditions are met, and also log a message about that. +If there are no such messages: +
          +
        • Butler has not received the event from Qlik Sense.
          • +
        • Check the XML appender files deployed to the Qlik Sense servers. Make sure they send UDP events to the host and port where Butler is listening.
          • +
        • Try pinging the host where Butler is running, from the Qlik Sense server (ping <butler host>). If the ping fails, there is probably a network issue.
          • +
        • Try doing a telnet to the UDP port where Butler is listening from the Qlik Sense server (telnet <butler host> <butler port>). If the telnet fails, there is for sure a network issue.
          • +
        • Make sure reload failure events are enabled in the Butler configuration file.
          • +
        +
        • +
      +
      • +
    • Are reload failure events received from some Sense nodes, but not others? +
        +
      • Check the XML appenders on the nodes where the events are not received.
        • +
      • Check the network connectivity between the nodes and the Butler host.
        • +
      • The XML appender files can be identical on all nodes.
        • +
      +
      • +
    • Are some reload failure events forwarded to destinations, but not others? +
        +
      • Check the Butler log files.
        • +
      • Is rate limiting enabled? If so, check the rate limiting settings in the Butler configuration file.
        • +
      • If events arrive more frequently than the rate limiting settings allow, Butler will not forward all events. +A failed rate limiting check will result in a log warning:
        +Rate limiting failed. Not sending reload notification email for task ...
        • +
      +
      • +
    + +
    +
    + + + + + + + + + + + + + + +
    +
    +
    + +
    +
    +
    +
    + + + + + + + +
    +
    + + + + + + + +
    +
    + © 2024 Ptarmigan Labs AB All Rights Reserved + + +

    About

    + +
    +
    +
    +
    + + +
    + + + + + + diff --git a/docs/docs/examples/when-things-dont-work/index.html b/docs/docs/examples/when-things-dont-work/index.html new file mode 100644 index 00000000..ab9d410b --- /dev/null +++ b/docs/docs/examples/when-things-dont-work/index.html @@ -0,0 +1,638 @@ + + + + + + + + + + + + + + + + + + + + + + + + +When things don't work as expected | Butler + + + + + + + + + + + + + + + + + + + + + + + +
    + +
    +
    +
    +
    + + +
    + + + + + +
    +

    When things don't work as expected

    +
    Tips and tricks for troubleshooting Butler.
    +
    + + + + + + + + + + + + + + + +
    +

    Butler is a complex piece of software, and it is not uncommon to run into issues when setting up and configuring Butler.
    +In the vast majority of cases, the issues are caused by misconfiguration, and not by bugs in the tool itself.

    +

    This page contains some tips and tricks that can be useful when troubleshooting a Butler instance.

    +

    General things to check

    +

    Is Butler running?

    +

    The first thing to check is if Butler is running at all.

    +

    If Butler is running as a Windows service, check the Windows Services applet to see if the service is running.

    +

    If Butler is running as a Docker container, check the Docker container status with the docker ps command.

    +

    Logs

    +

    Make sure logging to file is enabled in the Butler configuration file.
    +Take note of the log file location.

    +

    Then check the log files for errors and warnings.

    +

    In theory errors and warnings can occur as part of normal operation, but that should be rate.
    +If there are errors or warnings during startup, or if there are a lot of errors and warnings, then there is most likely a problem.

    +

    You can also try increasing the log level to verbose or even debug to get more information about what’s happening, and where in Butler the problem is occurring.

    +

    Logging level is configured in the Butler configuration file or via the --loglevel command line parameter (which takes precedence over the configuration file).

    +

    Feature specific issues

    +

    Failed reload alerts not working

    +

    Butler offers quite comprehensive support for dealing with failed or aborted reloads tasks.
    +As such there are a number of things that can go wrong and settings that can be misconfigured.

    +

    When configured correctly, Butler’s logs can look like below.
    +In this example Butler has received a reload task failure event from Qlik Sense, and is now sending out notifications to the following channels:

    +
      +
    • Script log archive (all failed reload logs are archived to a folder on disk)
      • +
    • InfluxDB (from where the reload failure can be visualized in a Grafana dashboard)
      • +
    • Slack
      • +
    • Teams
      • +
    • Outgoing webhook
      • +
    • Email
      • +
    +
    2024-01-10T05:47:52.992Z info: SCRIPTLOG STORE: Writing failed task script log: C:\tools\butler\config\scriptlog\2024-01-10\2024-01-10_06-47-52_appId=8f1d1ecf-97a6-4eb5-8f47-f9156300b854_taskId=22b106a8-e7ed-4466-b700-014f060bef16.log
+2024-01-10T05:47:52.994Z info: INFLUXDB RELOAD TASK FAILED: Sending reload task notification to InfluxDB
+2024-01-10T05:47:53.008Z info: SLACK RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)"
+2024-01-10T05:47:53.017Z info: TEAMS RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)"
+2024-01-10T05:47:53.021Z info: WEBHOOK OUT RELOAD TASK FAILED: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)"
+2024-01-10T05:47:53.300Z info: EMAIL RELOAD TASK FAILED ALERT: Rate limiting check passed for failed task notification. Task name: "Reload of Test failing reloads 1 (emojis supported! 🤪)", Recipient: "joe@company.com"
+
    +

    +

    Tip

    Rate limiting is defined in the Butler configuration file.
    +If the rate limiting condition is met, this will be shown as “Rate limiting check passed for failed task notification” in the logs.

    +

    Things to check:

    +
      +
    • Is Butler receiving the reload task events from Qlik Sense? +
        +
      • Check the Butler log files. +When Butler receives a reload task event from Qlik Sense, it will check if rate limiting conditions are met, and also log a message about that. +If there are no such messages: +
          +
        • Butler has not received the event from Qlik Sense.
          • +
        • Check the XML appender files deployed to the Qlik Sense servers. Make sure they send UDP events to the host and port where Butler is listening.
          • +
        • Try pinging the host where Butler is running, from the Qlik Sense server (ping <butler host>). If the ping fails, there is probably a network issue.
          • +
        • Try doing a telnet to the UDP port where Butler is listening from the Qlik Sense server (telnet <butler host> <butler port>). If the telnet fails, there is for sure a network issue.
          • +
        • Make sure reload failure events are enabled in the Butler configuration file.
          • +
        +
        • +
      +
      • +
    • Are reload failure events received from some Sense nodes, but not others? +
        +
      • Check the XML appenders on the nodes where the events are not received.
        • +
      • Check the network connectivity between the nodes and the Butler host.
        • +
      • The XML appender files can be identical on all nodes.
        • +
      +
      • +
    • Are some reload failure events forwarded to destinations, but not others? +
        +
      • Check the Butler log files.
        • +
      • Is rate limiting enabled? If so, check the rate limiting settings in the Butler configuration file.
        • +
      • If events arrive more frequently than the rate limiting settings allow, Butler will not forward all events. +A failed rate limiting check will result in a log warning:
        +Rate limiting failed. Not sending reload notification email for task ...
        • +
      +
      • +
    + +
    + + + + + + + + + +
    + + + + +
    + +
    +
    +
    + +
    +
    +
    +
    + + + + + + + +
    +
    + + + + + + + +
    +
    + © 2024 Ptarmigan Labs AB All Rights Reserved + + +

    About

    + +
    +
    +
    +
    + + +
    + + + + + + \ No newline at end of file diff --git a/docs/docs/examples/when-things-dont-work/index.xml b/docs/docs/examples/when-things-dont-work/index.xml new file mode 100644 index 00000000..82def54f --- /dev/null +++ b/docs/docs/examples/when-things-dont-work/index.xml @@ -0,0 +1,18 @@ + + + Butler – When things don't work as expected + https://butler.ptarmiganlabs.com/docs/examples/when-things-dont-work/ + Recent content in When things don't work as expected on Butler + Hugo -- gohugo.io + en + + + + + + + + + + + diff --git a/docs/docs/getting-started/_print/index.html b/docs/docs/getting-started/_print/index.html index 7e014ef7..9a8acc63 100644 --- a/docs/docs/getting-started/_print/index.html +++ b/docs/docs/getting-started/_print/index.html @@ -6047,7 +6047,7 @@

    When things aren’t working

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/getting-started/index.html b/docs/docs/getting-started/index.html index 16ed07a8..02a0372f 100644 --- a/docs/docs/getting-started/index.html +++ b/docs/docs/getting-started/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -579,7 +581,7 @@
    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/getting-started/install/_print/index.html b/docs/docs/getting-started/install/_print/index.html index 1bc3946d..54c8e4f7 100644 --- a/docs/docs/getting-started/install/_print/index.html +++ b/docs/docs/getting-started/install/_print/index.html @@ -659,7 +659,7 @@

    Installation steps

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/getting-started/install/choose-platform/index.html b/docs/docs/getting-started/install/choose-platform/index.html index 070efcff..1d81a68b 100644 --- a/docs/docs/getting-started/install/choose-platform/index.html +++ b/docs/docs/getting-started/install/choose-platform/index.html @@ -314,6 +314,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -552,7 +554,7 @@

    Butler as a Node.js application

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/getting-started/install/docker/index.html b/docs/docs/getting-started/install/docker/index.html index 8773d875..0b03e802 100644 --- a/docs/docs/getting-started/install/docker/index.html +++ b/docs/docs/getting-started/install/docker/index.html @@ -314,6 +314,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -735,7 +737,7 @@

    Installation steps

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/getting-started/install/index.html b/docs/docs/getting-started/install/index.html index 1bc15731..5c506e3c 100644 --- a/docs/docs/getting-started/install/index.html +++ b/docs/docs/getting-started/install/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -635,7 +637,7 @@
    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/getting-started/install/native/index.html b/docs/docs/getting-started/install/native/index.html index 77960cc5..c47a8578 100644 --- a/docs/docs/getting-started/install/native/index.html +++ b/docs/docs/getting-started/install/native/index.html @@ -314,6 +314,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -564,7 +566,7 @@

    Installation steps

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/getting-started/install/nodejs/index.html b/docs/docs/getting-started/install/nodejs/index.html index 58145b78..50572c0e 100644 --- a/docs/docs/getting-started/install/nodejs/index.html +++ b/docs/docs/getting-started/install/nodejs/index.html @@ -314,6 +314,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -565,7 +567,7 @@

    Installation steps

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/getting-started/operations/_print/index.html b/docs/docs/getting-started/operations/_print/index.html index 74240b8f..f82b6a93 100644 --- a/docs/docs/getting-started/operations/_print/index.html +++ b/docs/docs/getting-started/operations/_print/index.html @@ -515,7 +515,7 @@

    Windows services

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/getting-started/operations/docker/index.html b/docs/docs/getting-started/operations/docker/index.html index e94b5b77..649d55c7 100644 --- a/docs/docs/getting-started/operations/docker/index.html +++ b/docs/docs/getting-started/operations/docker/index.html @@ -324,6 +324,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -561,7 +563,7 @@

    Running Butler in Docker

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/getting-started/operations/index.html b/docs/docs/getting-started/operations/index.html index 97f1d978..a0fc3114 100644 --- a/docs/docs/getting-started/operations/index.html +++ b/docs/docs/getting-started/operations/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -594,7 +596,7 @@
    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/getting-started/operations/nodejs/index.html b/docs/docs/getting-started/operations/nodejs/index.html index 72123846..a48bbe68 100644 --- a/docs/docs/getting-started/operations/nodejs/index.html +++ b/docs/docs/getting-started/operations/nodejs/index.html @@ -318,6 +318,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -580,7 +582,7 @@

    Windows services

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/getting-started/operations/standalone/index.html b/docs/docs/getting-started/operations/standalone/index.html index e7d0ed6b..ef8ea583 100644 --- a/docs/docs/getting-started/operations/standalone/index.html +++ b/docs/docs/getting-started/operations/standalone/index.html @@ -314,6 +314,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -692,7 +694,7 @@

    --api-rate-limit

    • - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/getting-started/overview/_print/index.html b/docs/docs/getting-started/overview/_print/index.html index 30dfc466..3a5342f9 100644 --- a/docs/docs/getting-started/overview/_print/index.html +++ b/docs/docs/getting-started/overview/_print/index.html @@ -237,7 +237,7 @@

    3. Try it out!

    - © 2023 Ptarmigan Labs AB All Rights Reserved + © 2024 Ptarmigan Labs AB All Rights Reserved

    About

    diff --git a/docs/docs/getting-started/overview/index.html b/docs/docs/getting-started/overview/index.html index c72c862a..58ea7132 100644 --- a/docs/docs/getting-started/overview/index.html +++ b/docs/docs/getting-started/overview/index.html @@ -323,6 +323,8 @@
  • Butler as a Windows service +
  • + When things don't work
  • @@ -576,7 +578,7 @@

    3. Try it out!

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    diff --git a/docs/docs/getting-started/setup/reload-alerts/alert-emails/_print/index.html b/docs/docs/getting-started/setup/reload-alerts/alert-emails/_print/index.html index 8543e9a5..dfd4c27f 100644 --- a/docs/docs/getting-started/setup/reload-alerts/alert-emails/_print/index.html +++ b/docs/docs/getting-started/setup/reload-alerts/alert-emails/_print/index.html @@ -522,7 +522,7 @@

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    diff --git a/docs/docs/getting-started/setup/reload-alerts/alert-webhook-out/index.html b/docs/docs/getting-started/setup/reload-alerts/alert-webhook-out/index.html index a59dcfcc..8edf4012 100644 --- a/docs/docs/getting-started/setup/reload-alerts/alert-webhook-out/index.html +++ b/docs/docs/getting-started/setup/reload-alerts/alert-webhook-out/index.html @@ -311,6 +311,8 @@
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    diff --git a/docs/docs/getting-started/setup/windows-service-monitor/new-relic/_print/index.html b/docs/docs/getting-started/setup/windows-service-monitor/new-relic/_print/index.html index 53e42cb2..46512b7d 100644 --- a/docs/docs/getting-started/setup/windows-service-monitor/new-relic/_print/index.html +++ b/docs/docs/getting-started/setup/windows-service-monitor/new-relic/_print/index.html @@ -303,7 +303,7 @@

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    diff --git a/docs/docs/getting-started/setup/windows-service-monitor/slack/_print/index.html b/docs/docs/getting-started/setup/windows-service-monitor/slack/_print/index.html index 7a33b8a3..bc7b6b39 100644 --- a/docs/docs/getting-started/setup/windows-service-monitor/slack/_print/index.html +++ b/docs/docs/getting-started/setup/windows-service-monitor/slack/_print/index.html @@ -293,7 +293,7 @@

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    diff --git a/docs/docs/getting-started/setup/windows-service-monitor/slack/index.html b/docs/docs/getting-started/setup/windows-service-monitor/slack/index.html index 88c0b7d0..5d169c69 100644 --- a/docs/docs/getting-started/setup/windows-service-monitor/slack/index.html +++ b/docs/docs/getting-started/setup/windows-service-monitor/slack/index.html @@ -311,6 +311,8 @@
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  • Butler as a Windows service +
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  • Butler as a Windows service +
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  • Butler as a Windows service +
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    diff --git a/docs/docs/reference/rest-api-2/index.html b/docs/docs/reference/rest-api-2/index.html index 7240b58c..605df01a 100644 --- a/docs/docs/reference/rest-api-2/index.html +++ b/docs/docs/reference/rest-api-2/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
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  • @@ -2875,7 +2877,7 @@

    REST API documentation (alternative format)

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    diff --git a/docs/docs/reference/scheduler/index.html b/docs/docs/reference/scheduler/index.html index 3325385d..742c4cd9 100644 --- a/docs/docs/reference/scheduler/index.html +++ b/docs/docs/reference/scheduler/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
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  • @@ -703,7 +705,7 @@

    Manual vs API created schedules

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    diff --git a/docs/docs/reference/sense-helper-subs/_print/index.html b/docs/docs/reference/sense-helper-subs/_print/index.html index bbab5b71..2d44f5c0 100644 --- a/docs/docs/reference/sense-helper-subs/_print/index.html +++ b/docs/docs/reference/sense-helper-subs/_print/index.html @@ -354,7 +354,7 @@

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  • Butler as a Windows service +
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  • @@ -688,7 +690,7 @@

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    diff --git a/docs/docs/reference/test-cases/index.html b/docs/docs/reference/test-cases/index.html index 23d57eb6..00eccb44 100644 --- a/docs/docs/reference/test-cases/index.html +++ b/docs/docs/reference/test-cases/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
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  • @@ -529,7 +531,7 @@

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    diff --git a/docs/docs/security/_print/index.html b/docs/docs/security/_print/index.html index db62e9cb..5c98310b 100644 --- a/docs/docs/security/_print/index.html +++ b/docs/docs/security/_print/index.html @@ -244,7 +244,7 @@

    Butler talking to Qlik Sense

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    diff --git a/docs/docs/security/index.html b/docs/docs/security/index.html index 8c5d0a4c..f5237aa7 100644 --- a/docs/docs/security/index.html +++ b/docs/docs/security/index.html @@ -311,6 +311,8 @@
  • Butler as a Windows service +
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  • @@ -576,7 +578,7 @@

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    diff --git a/docs/index.html b/docs/index.html index ec60fadf..eb63fa2a 100644 --- a/docs/index.html +++ b/docs/index.html @@ -563,7 +563,7 @@

    Don’t be a stranger!

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