Unlock Timeout Error when running keynote manager

[00brenTRON00]

Describe the bug
I am in a workshared Revit project that is hosted on BIM 360. A handful of my team members get the following error when trying to use keynote manager: "Wait for unlock timeout."
I have checked the directory for the keynote file and I can see there is a .lock file, so I have deleted it. And I have unlocked the keynote file.
I believe the .lock file was left there after one team member's computer crashed.

Since then though, a handful of us cannot use keynote manager. We still get the "Wait for Unlock to Timeout." error.

I've also noticed that once we attempt to open keynote manager and get the error, it then locks the keynote file on the BIM 360 server and we must manually unlock it in the file browser. But no .lock file is created.

To Reproduce
I simply open the project in Revit
Select the Kenote Manager command
Program waits for about 30 seconds then the error is displayed

Expected behavior
Normally, doing the above opens the Keynote manager

Screenshots
Here is the error and details

Here is what the directory looks like both on my machine and on BIM 360


Here is the actual keynote file:
Keynotes - New Wasatch High School.txt

Desktop (please complete the following information):

• OS: Windows 11
• pyRevit Version : 4.8.12.22247+0031
• pyRevit Environment:

[github-actions]

This issue is stale because it has been open for 60 days with no activity.

[jmcouffin]

related #2388
will be treated at the same time