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doChat-agent.cfm
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doChat-agent.cfm
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<!---
Copyright 2015 Michigan State University, Board of Trustees
Licensed under the Apache License, Version 2.0 (the "License");
you may not use this file except in compliance with the License.
You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software
distributed under the License is distributed on an "AS IS" BASIS,
WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
See the License for the specific language governing permissions and
limitations under the License.
--->
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>Agent Console</title>
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<link href="assets/css/bootstrap.css" rel="stylesheet">
<link href="assets/css/bootstrap-responsive.css" rel="stylesheet">
<!-- Le HTML5 shim, for IE6-8 support of HTML5 elements -->
<!--[if lt IE 9]>
<script src="http://html5shim.googlecode.com/svn/trunk/html5.js"></script>
<![endif]-->
</head>
<body>
<div class="container">
<cfif session.connectedToAgent EQ false>
<div class="alert alert-block alert-info">
<h4 class="alert-heading">Please wait!</h4>
We are currently routing your chat request to the next available representative. You will see the chat transcript here when an agent is assigned to you.
</div>
<cfelse>
<cfif session.needShowTopic EQ true>
<cfset session.needShowTopic = false>
<cfset myChatType = createObject("java","com.nortel.applications.ccmm.ci.datatypes.CIChatMessageType")>
<cfset curChatLog = session.wsWebComm.WriteChatMessage(session.contactID, "Chat Session Topic : #session.topic#", "",myChatType.Chat_Message_from_Customer, session.sessionKey.getSessionKey())>
</cfif>
</cfif>
<div class="well">
<table class="table table-striped">
<thead>
<tr>
<th>Date</td>
<th>Message</td>
</tr>
</thead>
<tbody>
<cfloop query="session.chatHistory" ><cfoutput>
<tr>
<td width="20%">#TimeFormat(session.chatHistory.dt,"medium")#</td>
<td>#session.chatHistory.message#</td>
</tr></cfoutput>
</cfloop>
</tbody>
</table>
</div>
</div>
<!-- Placed at the end of the document so the pages load faster -->
<script src="assets/js/jquery.js"></script>
<script src="assets/js/bootstrap-transition.js"></script>
<script src="assets/js/bootstrap-alert.js"></script>
<script src="assets/js/bootstrap-modal.js"></script>
<script src="assets/js/bootstrap-dropdown.js"></script>
<script src="assets/js/bootstrap-scrollspy.js"></script>
<script src="assets/js/bootstrap-tab.js"></script>
<script src="assets/js/bootstrap-tooltip.js"></script>
<script src="assets/js/bootstrap-popover.js"></script>
<script src="assets/js/bootstrap-button.js"></script>
<script src="assets/js/bootstrap-collapse.js"></script>
<script src="assets/js/bootstrap-carousel.js"></script>
<script src="assets/js/bootstrap-typeahead.js"></script>
</body>
</html>