diff --git a/get-started/rw-premium-edition-intro.mdx b/get-started/rw-premium-edition-intro.mdx
index cba3c261..d551c67d 100644
--- a/get-started/rw-premium-edition-intro.mdx
+++ b/get-started/rw-premium-edition-intro.mdx
@@ -87,17 +87,21 @@ A result of `t` means the key is valid; an error message indicates an invalid ke
 
 RisingWave Premium edition offers the premium support:
 
-|  **Support feature**     |  **Standard**      |  **Premium**      |
-| :---  | :---  | :---  |
-| Service hours            | 12x5               | 24x7              |
-| Response time            | Critical - 4 hours | Critical - 1 hour |
-|                          | High - 12 hours    | High - 4 hours    |
-|                          | Medium - 24 hours  | Medium - 12 hours |
-|                          | Low - 48 hours     | Low - 24 hours    |
-| Dedicated Slack channel  | No                 | Yes               |
-| Max technical contacts   | 2                  | 8                 |
-| Named support engineer   | No                 | Yes               |
-| Solution engineer access | 2 hours per month  | 8 hours per month |
+|                                  | **Starter**                   | **Pro**                     | **Mission-critical**      |
+|:---------------------------------|:------------------------------|:----------------------------|:--------------------------|
+| **Support type**                 | Standard                      | Premium                     | Premium                   |
+| **Support SLA**                  | 8am - 6pm (M-F, local time)   | 24/7                        | 24/7                      |
+|                                  | Urgent: 4 hrs                 | Urgent: 2 hrs               | Urgent: 1 hr              |
+|                                  | High: 12 hrs                  | High: 8 hrs                 | High: 4 hrs               |
+|                                  | Normal: 48 hrs                | Normal: 24 hrs              | Normal: 12 hrs            |
+|                                  | Low: 1 week                   | Low: 48 hrs                 | Low: 24 hrs               |
+| **Designated technical manager** | No                            | No                          | Yes                       |
+| **Slack/Team channels**          | No                            | Yes                         | Yes                       |
+| **Scheduled service engagement** | No                            | 8 hours per month           | 16 hours per month        |
+| **Business reviews**             | Annually                      | Quarterly                   | Monthly                   |
+| **Pricing**                      | Included with RisingWave Premium | $5,000/month             | $10,000/month             |
+| **Additional PRO service hours** | $200/hr                       | $200/hr                     | $200/hr                   |
+
 
 ## Pricing