Inbound Email for case creation: Strip HTML

[BastianHammer]

Issue

When writing an HTML email to an inbound email for automatic case creation, the description field / email body looks like:

<p>Test3</p>

when writing a plain text email to the same inbound email the description field / email body looks like:

Test Email

Possible Fix

Either strip the HTML before storing it into the DB field.
Or: Render the HTML in the description field of the cases.

Steps to Reproduce the Issue

1. Setup inbound email for automatic case creation
2. Check the created cases from the inbound emails - one HTML, one plain text

Context

No response

Version

8.7

What browser are you currently using?

Chrome

Browser Version

No response

Environment Information

PHP 8.2

Operating System and Version

Ubuntu Server 24.04.1 LTS