Black Screen on Ubuntu 22.04

[andyczerwonka]

Brief summary of issue

When I try and take a screen shot, my entire screen goes black.

Steps to reproduce the issue

1. Install Shutter via sudo apt install shutter on Ubuntu 22.04
2. Selection Tool

Error output

Screen goes black

Extra information, such as Shutter version, display server in use (Xorg or Wayland), operating system and ideas for how to solve:

Running x11, nvidia 525

[ygol]

same problem here with popOS 22.04

[andyczerwonka]

It works fine on a single screen for me, but when I plug in my external monitor, it breaks.

[DarthGandalf]

Does it break only on that monitor, or on both?

[andyczerwonka]

Breaks on both in that case.

[ygol]

when disabling "fractional scaling" it works for me

[passabilities]

when disabling "fractional scaling" it works for me

Unfortunately, I can confirm this was the cause.

[gandalfmeister]

Can confirm the problem, and the source of the problem (fractional scaling) on Linux Mint 22 cinnamon with dual monitors. Works correctly if you disable fractional scaling. It also works if you start Shutter with fractional scaling switched off, and then switch it back on when Shutter is running.. screenshots then work
Weird!

System:
Kernel: 6.8.0-45-generic arch: x86_64 bits: 64 compiler: gcc v: 13.2.0 clocksource: hpet
Desktop: Cinnamon v: 6.2.9 tk: GTK v: 3.24.41 wm: Muffin v: 6.2.0 vt: 7 dm: LightDM v: 1.30.0
Distro: Linux Mint 22 Wilma base: Ubuntu 24.04 noble
Machine:
Type: Mini-pc System: ASUSTeK product: MINIPC PN50-E1 v: 0410 serial:
Mobo: ASUSTeK model: PN50-E1 serial: uuid:
UEFI: ASUSTeK v: 0410 date: 03/01/2023
CPU:
Info: 8-core model: AMD Ryzen 7 4700U with Radeon Graphics bits: 64 type: MCP smt:
arch: Zen 2 rev: 1 cache: L1: 512 KiB L2: 4 MiB L3: 8 MiB
Speed (MHz): avg: 1397 min/max: 1400/2000 boost: disabled cores: 1: 1397 2: 1397 3: 1397
4: 1397 5: 1397 6: 1397 7: 1397 8: 1397 bogomips: 31942
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Graphics:
Device-1: AMD Renoir [Radeon RX Vega 6 ] vendor: ASUSTeK driver: amdgpu v: kernel arch: GCN-5
pcie: speed: 16 GT/s lanes: 16 ports: active: DP-1,HDMI-A-1 empty: DP-2,DP-3 bus-ID: 05:00.0
chip-ID: 1002:1636 class-ID: 0300 temp: 73.0 C
Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X: loaded: amdgpu
unloaded: fbdev,modesetting,vesa dri: radeonsi gpu: amdgpu display-ID: :0 screens: 1
Screen-1: 0 s-res: 10240x2880 s-dpi: 120 s-size: 2167x610mm (85.31x24.02")
s-diag: 2251mm (88.63")
Monitor-1: DP-1 mapped: DisplayPort-0 pos: right model: BenQ PD3200Q serial:
res: 5120x2880 hz: 60 dpi: 184 size: 708x399mm (27.87x15.71") diag: 813mm (32") modes:
max: 2560x1440 min: 720x400
Monitor-2: HDMI-A-1 mapped: HDMI-A-0 pos: primary,left model: Samsung U32R59x serial:
res: 5120x2880 hz: 60 dpi: 187 size: 697x392mm (27.44x15.43") diag: 800mm (31.5") modes:
max: 3840x2160 min: 720x400
API: EGL v: 1.5 hw: drv: amd radeonsi platforms: device: 0 drv: radeonsi device: 1 drv: swrast
surfaceless: drv: radeonsi x11: drv: radeonsi inactive: gbm,wayland
API: OpenGL v: 4.6 compat-v: 4.5 vendor: amd mesa v: 23.2.0-devel glx-v: 1.4 direct-render: yes
renderer: AMD Radeon Graphics (renoir LLVM 16.0.3 DRM 3.57 6.8.0-45-generic) device-ID: 1002:1636
Info:
Memory: total: 32 GiB note: est. available: 30.77 GiB used: 11.22 GiB (36.5%)
Processes: 371 Power: uptime: 8h 52m states: freeze,mem suspend: deep wakeups: 0
hibernate: disabled Init: systemd v: 255 target: graphical (5) default: graphical
Compilers: gcc: 13.2.0 alt: 11/12 Client: Cinnamon v: 6.2.9 inxi: 3.3.34