Reset is not functioning

[ahmedgroup1989]

Hello
I installed the template and I fire the reset by passing these data and choosing type "reset" from tag and tag fires but each time it links any event to a certain distinct id (58496116) even if i logout , so now i can only use server side for loggged in user but for guests it will be linked to that distinct id

[Bukashk0zzz]

Hi,

If you use incognito mode of the browser do you still get same id?
Look like issue connected to some clean storage issue.

[ahmedgroup1989]

Yes the same for any user from any other browser as well and incognito

…

On Mon, Oct 28, 2024, 11:40 Denis Golubovskiy ***@***.***> wrote: Hi, If you use incognito mode of the browser do you still get same id? Look like issue connected to some clean storage issue. — Reply to this email directly, view it on GitHub <#8 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A2GK3DQK54GQSDBSAONTUVLZ5XS7XAVCNFSM6AAAAABQWFJBBKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDINBQHA4DEOJZHA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[gvidoou]

@ahmedgroup1989
Checked the flow, looks like mixpanel web tag resets cookies (mp_<project_id>_mixpanel) with distinct_id and device_id but when you refresh page it maps your new distinct_id to the same user on mixpanel. Stape server tag works the same, reset just remove distinct_id and device_id cookie and next time will generate new cookies.

This Distinct ID is probably yours, when you login to mixpanel, you can find it in cookies "mp_distinct_id"