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dialogCreateTicket.js
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dialogCreateTicket.js
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var builder = require('botbuilder');
var snow = require('./snow')
var cards = require('./helperCard');
categories = {
"Microsoft Office": [
"Microsoft Powerpoint",
"Microsoft Word",
"Microsoft Excel"
],
"Skype": [
"Connection problems",
"Contact list issue",
"Login not possible"
],
"Finance Portal" : [
"Information Request",
"Order",
"Issue"
],
"HR Services" : [
"Change account information",
"Set vacation dates",
"Relocation service"
]
};
module.exports = (bot) => {
bot.dialog('/createTicket', [
(session) => {
session.send('Okay! Let us proceed to create a ticket.');
session.beginDialog('/askForCategory');
},
(session,results,next) => {
session.dialogData.category = results.response.toString().toLowerCase();
session.beginDialog('askForSubCategory');
},
(session, results, next) => {
session.dialogData.subcategory = results.response.toString().toLowerCase();
session.beginDialog('askForShortDescription');
},
(session, results, next) => {
session.dialogData.shortDescription = results.response.toString();
session.beginDialog('askForDescription');
},
(session, results, next) => {
session.dialogData.description = results.response.toString();
session.beginDialog('askForPhone');
},
(session, results, next) => {
session.dialogData.phone = results.response.toString();
var data = {
"caller_id": session.userData.name,
"category": session.dialogData.category,
"subcategory": session.dialogData.subcategory,
"short_description": session.dialogData.shortDescription,
"description": session.dialogData.description,
"u_phone": session.dialogData.phone
};
onSuccess = (session,incident)=>{
//console.log(JSON.stringify(session));
var incidentCard;
if (session.message.address.channelId == 'cortana'){
session.send("I have created " + incident.number );
session.endDialog();
}else{
var incidentCard = cards.incidentInfoCard(session,incident);
session.send(incidentCard);
session.endDialog();
}
}
onError = (session) => {
session.endDialog('Sorry! I failed to create an incident. The issue has been reported to my developers. Please try again!');
}
snow.createSnowTicket(data,session, builder, onSuccess, onError);
}
]);
bot.dialog('/askForCategory', [
(session) => {
builder.Prompts.text(session,"Please enter an existing category.");
},
(session,results) => {
session.endDialogWithResult(results);
}
]);
bot.dialog('askForSubCategory', [
(session) => {
builder.Prompts.text(session,"Please specify a sub-category.");
},
(session,results) => {
session.endDialogWithResult(results);
}
])
.customAction({
matches: /choice|option/gi,
onSelectAction: (session, args, next) => {
// Set reminder...
session.send("Reminder is set.");
}
});
bot.dialog('askForDescription', [
(session) => {
builder.Prompts.text(session,"Could you please describe the issue for the ticket assignee?");
},
(session,results) => {
session.endDialogWithResult(results);
}
]);
bot.dialog('askForShortDescription', [
(session) => {
builder.Prompts.text(session,"We are almost there! Please enter the subject or a quick summary.");
},
(session,results) => {
session.endDialogWithResult(results);
}
]);
bot.dialog('askForPhone', [
(session) => {
builder.Prompts.text(session,"Finally, what is your contact number?");
},
(session,results) => {
session.endDialogWithResult(results);
}
]);
};