Merge pull request #2606 from techmatters/CHI-3081-webchat

webchat contact identifiers always returns a non-empty string
techmatters · Nov 15, 2024 · 5b9d2c2 · 5b9d2c2
2 parents 425ae23 + 1d06177
commit 5b9d2c2
Showing 1 changed file with 1 addition and 1 deletion.
diff --git a/plugin-hrm-form/src/utils/task.ts b/plugin-hrm-form/src/utils/task.ts
@@ -23,7 +23,7 @@ import selectChannelType from './selectChannelType';
 const getContactValueFromWebchat = task => {
   const { preEngagementData } = task.attributes;
   if (!preEngagementData) return '';
-  return preEngagementData.contactIdentifier;
+  return preEngagementData.contactIdentifier || task.defaultFrom || '';
 };
 
 /**