Calls - Incoming Answered Issue

[prasathsekar]

Answer Rate --> Expected Percentage(Duration is in Place)

Longest Answered Call Duration --> Incorrect Data

Call Transfer Rate --> Expected Percentage(Duration is in Place)

Calls Answered by Agent Within SLA --> Popoulating Name is Incorrect(Total Ans. Calls) --> Extecpted Count - Also Need Default SLA Time

Customer SLA Compliance Rate --> Expected Percentage(Duration is in Place), Also Need Default SLA Time

Calls Exceeding Customer SLA --> Expected Count (Duration is in Place), Also Need Default SLA Time

SLA Compliance Rate for Attempts --> Expected Percentage(Duration is in Place)

Calls Exceeding SLA for Attempts --> Expected Count (Duration is in Place), Also Need Default SLA Time

Average Waiting Time --> Need Some Clarification to Check it

Average Call Duration --> Incorrect Data

Shortest Answered Call Duration --> Need Some Clarification to Check it

Agent SLA Compliance Rate --> Expected Percentage(Duration is in Place), Also Need Default SLA Time

Calls Answered by Agent Exceeding SLA --> Expected Count (Duration is in Place), Also Need Default SLA Time

Calls Answered Within Customer SLA --> Expected Count(Duration in Place), Also Need Default SLA Time

Average Ring Attempts to Answer --> Expected Count(Duration in place) - Also Need Clarification for Checking

Calls Within SLA for Attempts --> Expected Count(Duration in place), Also Need Default SLA Time

[poovarasanselvamcmi]

Partially fixed