From 6cf092f27f4a9c109be3334c448cacc2f680585f Mon Sep 17 00:00:00 2001 From: KB Bot Date: Thu, 10 Jul 2025 14:21:03 +0000 Subject: [PATCH 1/2] Added new kb article fixing-licensing-issues-upgrading-telerik-reporting-19-1-25 --- ...ues-upgrading-telerik-reporting-19-1-25.md | 62 +++++++++++++++++++ 1 file changed, 62 insertions(+) create mode 100644 knowledge-base/fixing-licensing-issues-upgrading-telerik-reporting-19-1-25.md diff --git a/knowledge-base/fixing-licensing-issues-upgrading-telerik-reporting-19-1-25.md b/knowledge-base/fixing-licensing-issues-upgrading-telerik-reporting-19-1-25.md new file mode 100644 index 000000000..b240c4dd6 --- /dev/null +++ b/knowledge-base/fixing-licensing-issues-upgrading-telerik-reporting-19-1-25.md @@ -0,0 +1,62 @@ +--- +title: Upgrading to 19.1.25.521 Breaks Project Due to Licensing Issues +description: Learn how to resolve project issues after upgrading to Telerik Reporting 19.1.25.521, including browser caching problems and deployment concerns. +type: how-to +page_title: Fixing Licensing Issues After Upgrading to Telerik Reporting 19.1.25.521 +meta_title: Fixing Licensing Issues After Upgrading to Telerik Reporting 19.1.25.521 +slug: fixing-licensing-issues-upgrading-telerik-reporting-19-1-25 +tags: telerik-reporting, licensing, cache, incognito, hard-refresh, edge-browser, deployment, nuget +res_type: kb +ticketid: 1690549 +--- + +## Environment + + + + + + + + + + + + +
Product Progress® Telerik® Reporting
Version 19.1.25.521
+ +## Description + +After upgrading to Telerik Reporting version 19.1.25.521, the project fails due to licensing issues. The problem is specific to the Edge browser and is resolved in incognito mode. Hard-refreshing the browser resolves the issue, but concerns arise about users encountering caching problems after deployment. You want to ensure that the browser loads the latest JavaScript files without caching old resources. + +This knowledge base article also answers the following questions: +- How to fix browser caching issues with Telerik Reporting after upgrading? +- How to ensure users don't load outdated JS files from previous versions? +- How to resolve Edge-specific errors with Telerik Reporting Viewer? + +## Solution + +To resolve the issue, follow these steps: + +1. Perform a hard refresh by pressing `CTRL+F5` in the Edge browser. +2. If the hard refresh doesn’t work: + - Open the browser's DevTools (`F12` or right-click and select "Inspect"). + - Navigate to the "Network" tab. + - Check the "Disable cache" checkbox. + - Restart the browser and perform another hard refresh (`CTRL+F5`). +3. Verify that all JavaScript resources are returned with a status code 200, indicating no cache usage. + +To avoid similar problems for end-users after deployment, use a cache-busting technique by appending a query string (e.g., version or timestamp) to the script URLs. For example: + +```html + + +``` + +This forces browsers to reload the updated files. + +## See Also + +- [Setting Up Your Telerik Reporting License Key](https://docs.telerik.com/reporting/licensing/setting-up-your-telerik-reporting-license-key#setting-up-your-telerik-reporting-license-key) +- [ASP.NET Core Blazor Static Files](https://learn.microsoft.com/en-us/aspnet/core/blazor/fundamentals/static-files?view=aspnetcore-9.0) +- [Errors and Warnings in Telerik Reporting Licensing](https://docs.telerik.com/reporting/licensing/license-errors-and-warnings?_gl=1*132vqlm*_ga_9JSNBCSF54*czE3NTAxNDM5MjkkbzIkZzEkdDE3NTAxNTI2NjYkajUzJGwwJGgw) From 89a0d30a937cf11331e1c21e3a802c7a7dcbfad0 Mon Sep 17 00:00:00 2001 From: IvetNikolova <118352332+IvetNikolova@users.noreply.github.com> Date: Thu, 10 Jul 2025 17:38:04 +0300 Subject: [PATCH 2/2] Update fixing-licensing-issues-upgrading-telerik-reporting-19-1-25.md --- ...ues-upgrading-telerik-reporting-19-1-25.md | 35 ++++++++----------- 1 file changed, 15 insertions(+), 20 deletions(-) diff --git a/knowledge-base/fixing-licensing-issues-upgrading-telerik-reporting-19-1-25.md b/knowledge-base/fixing-licensing-issues-upgrading-telerik-reporting-19-1-25.md index b240c4dd6..6246eb761 100644 --- a/knowledge-base/fixing-licensing-issues-upgrading-telerik-reporting-19-1-25.md +++ b/knowledge-base/fixing-licensing-issues-upgrading-telerik-reporting-19-1-25.md @@ -13,38 +13,33 @@ ticketid: 1690549 ## Environment - - - - - - - - - - + + + + + + + + + +
Product Progress® Telerik® Reporting
Version 19.1.25.521
Product Progress® Telerik® Reporting
Version 19.1.25.521
## Description After upgrading to Telerik Reporting version 19.1.25.521, the project fails due to licensing issues. The problem is specific to the Edge browser and is resolved in incognito mode. Hard-refreshing the browser resolves the issue, but concerns arise about users encountering caching problems after deployment. You want to ensure that the browser loads the latest JavaScript files without caching old resources. -This knowledge base article also answers the following questions: -- How to fix browser caching issues with Telerik Reporting after upgrading? -- How to ensure users don't load outdated JS files from previous versions? -- How to resolve Edge-specific errors with Telerik Reporting Viewer? - ## Solution To resolve the issue, follow these steps: 1. Perform a hard refresh by pressing `CTRL+F5` in the Edge browser. -2. If the hard refresh doesn’t work: +1. If the hard refresh doesn’t work: - Open the browser's DevTools (`F12` or right-click and select "Inspect"). - Navigate to the "Network" tab. - Check the "Disable cache" checkbox. - Restart the browser and perform another hard refresh (`CTRL+F5`). -3. Verify that all JavaScript resources are returned with a status code 200, indicating no cache usage. +1. Verify that all JavaScript resources are returned with a status code 200, indicating no cache usage. To avoid similar problems for end-users after deployment, use a cache-busting technique by appending a query string (e.g., version or timestamp) to the script URLs. For example: @@ -57,6 +52,6 @@ This forces browsers to reload the updated files. ## See Also -- [Setting Up Your Telerik Reporting License Key](https://docs.telerik.com/reporting/licensing/setting-up-your-telerik-reporting-license-key#setting-up-your-telerik-reporting-license-key) -- [ASP.NET Core Blazor Static Files](https://learn.microsoft.com/en-us/aspnet/core/blazor/fundamentals/static-files?view=aspnetcore-9.0) -- [Errors and Warnings in Telerik Reporting Licensing](https://docs.telerik.com/reporting/licensing/license-errors-and-warnings?_gl=1*132vqlm*_ga_9JSNBCSF54*czE3NTAxNDM5MjkkbzIkZzEkdDE3NTAxNTI2NjYkajUzJGwwJGgw) +* [Setting Up Your Telerik Reporting License Key]({%slug license-key%}) +* [Frequently Asked Questions]({%slug license-frequently-asked-questions%}) +* [Errors and Warnings in Telerik Reporting Licensing]({%slug license-errors-and-warnings%})