From e9da150f33e805dbc4f7f724024db32758b56ac1 Mon Sep 17 00:00:00 2001
From: Bharath Krishna <118433150+bharathk08@users.noreply.github.com>
Date: Fri, 16 Feb 2024 20:07:26 +0530
Subject: [PATCH] Troubleshooting doc for restricted access to testsigma

Added a new doc for Troubleshooting Restricted Access to Testsigma as per the ticket https://testsigma.atlassian.net/browse/IDEA-937.
---
 ...> secured-business-application-support.md} |  2 +-
 .../troubleshooting-restricted-access.md      | 41 +++++++++++++++++++
 2 files changed, 42 insertions(+), 1 deletion(-)
 rename src/pages/docs/troubleshooting/setup/{prerequisites-for-cloud-executions.md => secured-business-application-support.md} (98%)
 create mode 100644 src/pages/docs/troubleshooting/setup/troubleshooting-restricted-access.md

diff --git a/src/pages/docs/troubleshooting/setup/prerequisites-for-cloud-executions.md b/src/pages/docs/troubleshooting/setup/secured-business-application-support.md
similarity index 98%
rename from src/pages/docs/troubleshooting/setup/prerequisites-for-cloud-executions.md
rename to src/pages/docs/troubleshooting/setup/secured-business-application-support.md
index c1dd6bc9..20d5e3c7 100644
--- a/src/pages/docs/troubleshooting/setup/prerequisites-for-cloud-executions.md
+++ b/src/pages/docs/troubleshooting/setup/secured-business-application-support.md
@@ -3,7 +3,7 @@ title: "Secured Business Application Support"
 metadesc: "In Testsigma, some prerequisites are necessary to avoid issues and enhance the flexibility. This article discusses prerequisites for cloud executions"
 noindex: false
 order: 23.2
-page_id: "Testsigma Sample Apps"
+page_id: "Secured Business Application Support"
 warning: false
 contextual_links:
 - type: section
diff --git a/src/pages/docs/troubleshooting/setup/troubleshooting-restricted-access.md b/src/pages/docs/troubleshooting/setup/troubleshooting-restricted-access.md
new file mode 100644
index 00000000..ad9f2f7c
--- /dev/null
+++ b/src/pages/docs/troubleshooting/setup/troubleshooting-restricted-access.md
@@ -0,0 +1,41 @@
+---
+title: "Troubleshooting Restricted Access to Testsigma"
+metadesc: "This article discusses accessing the Testsigma application by whitelisting the necessary URLs, if you have network restrictions set by your administrator"
+noindex: false
+order: 23.3
+page_id: "Troubleshooting Restricted Access"
+warning: false
+contextual_links:
+- type: section
+  name: "Contents"
+- type: link
+  name: "Blocking Exceptions to Access Testsigma"
+  url: "#blocking-exceptions-to-access-testsigma"
+---
+
+---
+
+If you cannot access the Testsigma application due to network restrictions set by your administrator, you need to request whitelisting the necessary URLs required for Testsigma. This article discusses how to access Testsigma under restricted environments. 
+
+---
+
+## **Blocking Exceptions to Access Testsigma**
+
+### **1. Application Access**
+
+- To access the application, ensure that the following domain is whitelisted:
+    - ``` *.testsigma.com ```
+- To automate secured business applications refer to [secured business application support](https://testsigma.com/docs/troubleshooting/setup/prerequisites-for-cloud-executions/). 
+
+
+### **2. Customer Support Portals**
+
+- **Testsigma Chat Support**: Testsigma chat support services ensure seamless communication with the Testsigma support team. For support queries via live chat.
+
+- **Testsigma Help Desk**: Allows you to create tickets and check the status of ticket inquiries. If you have any problems using Testsigma application, you can raise a ticket through Testsigma Help Desk. The support team will address all your queries.
+
+**Domains to whitelist to access customer support portals**:
+- ``` *.freshchat.com```
+- ```*.freshdesk.com```
+
+---
\ No newline at end of file