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Document commonly seen issues with remote operation handling with resolutions #1049

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albinsuresh opened this issue Apr 4, 2022 · 2 comments
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documentation Improvements or additions to documentation improvement User value theme:troubleshooting Theme: Troubleshooting and remote control

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@albinsuresh
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albinsuresh commented Apr 4, 2022

Is your documentation request related to a problem? Please describe.

Document the issues customers face while trying to execute remote operations like software management or log retrieval on thin-edge devices and their struggles in debugging what went wrong. This document will help us plan any improvements needed in the debuggability of thin-edge with concrete feedback from the field.

Describe the improvement you'd like

A live document that captures customer pain points while using the remote device management features, especially around their pain points in debugging the issue remotely when things go wrong.

Additional context

Since the approach is slightly different for "native operations" like software update, supported by tedge-agent and other custom operations, supported by cloud mapper, it might be better to have them documented separately.

@rina23q rina23q added documentation Improvements or additions to documentation willwork and removed willwork labels Apr 5, 2022
@albinsuresh albinsuresh changed the title Troubleshooting guide for remote operation handling Document commonly seen issues with remote operation handling with resolutions Apr 8, 2022
@rina23q
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rina23q commented Apr 12, 2022

Start working after #1048 is done.

@6367f766
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6367f766 commented Apr 12, 2022

@rina23q rina23q added the improvement User value label Jul 19, 2022
@rina23q rina23q removed the willwork label Oct 28, 2022
@reubenmiller reubenmiller added the theme:troubleshooting Theme: Troubleshooting and remote control label Dec 1, 2022
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Labels
documentation Improvements or additions to documentation improvement User value theme:troubleshooting Theme: Troubleshooting and remote control
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