Solix F3800 has no useful sesnors

[mcowger]

System Health details

System Information

version	core-2024.3.3
installation_type	Home Assistant OS
dev	false
hassio	true
docker	true
user	root
virtualenv	false
python_version	3.12.2
os_name	Linux
os_version	6.6.20-haos
arch	aarch64
timezone	America/Los_Angeles
config_dir	/config

Home Assistant Community Store

GitHub API	ok
GitHub Content	ok
GitHub Web	ok
GitHub API Calls Remaining	4743
Installed Version	1.34.0
Stage	running
Available Repositories	1403
Downloaded Repositories	22

AccuWeather

can_reach_server	ok
remaining_requests	48

Home Assistant Cloud

logged_in	false
can_reach_cert_server	ok
can_reach_cloud_auth	ok
can_reach_cloud	ok

Home Assistant Supervisor

host_os	Home Assistant OS 12.1
update_channel	stable
supervisor_version	supervisor-2024.03.1
agent_version	1.6.0
docker_version	24.0.7
disk_total	28.0 GB
disk_used	11.5 GB
healthy	true
supported	true
board	green
supervisor_api	ok
version_api	ok
installed_addons	Studio Code Server (5.15.0), Advanced SSH & Web Terminal (17.2.0), Network UPS Tools (0.13.0), ESPHome (2024.3.1), Mosquitto broker (6.4.0), Anylist (1.7.1)

Dashboards

dashboards	1
resources	10
views	10
mode	storage

Recorder

oldest_recorder_run	March 26, 2024 at 4:15 AM
current_recorder_run	April 2, 2024 at 2:40 PM
estimated_db_size	397.66 MiB
database_engine	sqlite
database_version	3.44.2

Checklist

• I have enabled debug logging for my installation.
• I have filled out the issue template to the best of my ability.
• This issue only contains 1 issue (if you have multiple issues, open one issue for each issue).
• This issue is not a duplicate issue of any previous issues..

Describe the issue

There are no useful entities displayed. All I get is BWS surplus (not sure what that means), and some basic info about firmware and wifi. No power, soc, config data, etc.

Let me know if there is some sort of dump I can provide beyond the debug logs below.

Reproduction steps

1. Connect Anker F3800 to network
2. Configure plugin

Debug logs

2024-04-02 14:44:42.473 WARNING (MainThread) [custom_components.anker_solix] WARNING: Access token expired, fetching a new one
2024-04-02 14:48:02.007 DEBUG (MainThread) [custom_components.anker_solix] Api Coordinator  is updating sites 
2024-04-02 14:48:02.007 DEBUG (MainThread) [custom_components.anker_solix] Updating Sites data
2024-04-02 14:48:02.007 DEBUG (MainThread) [custom_components.anker_solix] Getting site list
2024-04-02 14:48:02.012 DEBUG (MainThread) [custom_components.anker_solix] Loaded JSON from file /config/custom_components/anker_solix/solixapi/authcache/ma###masked###.json:
2024-04-02 14:48:02.013 DEBUG (MainThread) [custom_components.anker_solix] Data: {'user_id': 'c3###masked###cf6b###masked###d8d3###mas', 'email': 'ma###masked###', 'nick_name': 'matt', 'auth_token': '8d###masked###cfd1###masked###943d###masked###79', 'token_expires_at': 1712699082, 'avatar': '', 'mac_addr': '', 'domain': '', 'ab_code': 'US', 'token_id': 58845920, 'geo_key': 'AI###masked###j_R4###masked###Tg2m###ma', 'privilege': 0, 'phone_code': '', 'phone': '', 'phone_number': '', 'phone_code_2fa': '', 'phone_2fa': '', 'server_secret_info': {'public_key': '04c809d2534c48cfedc01dbcc2aadeb302e81f282a1584ec244afed13332ec366306cdcd5eb617c1f484ce1c88ea8455a7880d1ddd37dcd60179eccc0f689283a4'}, 'params': [], 'trust_list': None, 'fa_info': {'step': 0, 'info': ''}, 'country_code': 'US'}
2024-04-02 14:48:02.013 DEBUG (MainThread) [custom_components.anker_solix] Cached Login for ma###masked### from 2024-04-02T14:44:43.089375:
2024-04-02 14:48:02.014 DEBUG (MainThread) [custom_components.anker_solix] {'user_id': 'c3###masked###cf6b###masked###d8d3###mas', 'email': 'ma###masked###', 'nick_name': 'matt', 'auth_token': '8d###masked###cfd1###masked###943d###masked###79', 'token_expires_at': 1712699082, 'avatar': '', 'mac_addr': '', 'domain': '', 'ab_code': 'US', 'token_id': 58845920, 'geo_key': 'AI###masked###j_R4###masked###Tg2m###ma', 'privilege': 0, 'phone_code': '', 'phone': '', 'phone_number': '', 'phone_code_2fa': '', 'phone_2fa': '', 'server_secret_info': {'public_key': '04c809d2534c48cfedc01dbcc2aadeb302e81f282a1584ec244afed13332ec366306cdcd5eb617c1f484ce1c88ea8455a7880d1ddd37dcd60179eccc0f689283a4'}, 'params': [], 'trust_list': None, 'fa_info': {'step': 0, 'info': ''}, 'country_code': 'US'}
2024-04-02 14:48:02.014 DEBUG (MainThread) [custom_components.anker_solix] Request Url: POST https://ankerpower-api.anker.com/power_service/v1/site/get_site_list
2024-04-02 14:48:02.014 DEBUG (MainThread) [custom_components.anker_solix] Request Headers: {'Content-Type': 'application/json', 'Model-Type': 'DESKTOP', 'App-Name': 'anker_power', 'Os-Type': 'android', 'Country': 'US', 'Timezone': 'GMT-07:00', 'x-auth-token': '8d###masked###cfd1###masked###943d###masked###79', 'gtoken': '20###masked###c206###masked###86'}
2024-04-02 14:48:02.014 DEBUG (MainThread) [custom_components.anker_solix] Request Body: None
2024-04-02 14:48:02.360 DEBUG (MainThread) [custom_components.anker_solix] Request Response: {'code': 0, 'msg': 'success!', 'data': {'site_list': []}, 'trace_id': 'ae0b1ce130345684ad8f015a956309d3'}
2024-04-02 14:48:02.360 DEBUG (MainThread) [custom_components.anker_solix] Api Coordinator matt is updating devices 
2024-04-02 14:48:02.361 DEBUG (MainThread) [custom_components.anker_solix] Updating Sites Details
2024-04-02 14:48:02.361 DEBUG (MainThread) [custom_components.anker_solix] Getting unread messages indicator
2024-04-02 14:48:02.362 DEBUG (MainThread) [custom_components.anker_solix] Request Url: GET https://ankerpower-api.anker.com/power_service/v1/get_message_unread
2024-04-02 14:48:02.362 DEBUG (MainThread) [custom_components.anker_solix] Request Headers: {'Content-Type': 'application/json', 'Model-Type': 'DESKTOP', 'App-Name': 'anker_power', 'Os-Type': 'android', 'Country': 'US', 'Timezone': 'GMT-07:00', 'x-auth-token': '8d###masked###cfd1###masked###943d###masked###79', 'gtoken': '20###masked###c206###masked###86'}
2024-04-02 14:48:02.363 DEBUG (MainThread) [custom_components.anker_solix] Request Body: None
2024-04-02 14:48:02.451 DEBUG (MainThread) [custom_components.anker_solix] Request Response: {'code': 0, 'msg': 'success!', 'data': {'has_unread_msg': True}, 'trace_id': '9947b8e75f105e24fc81e3a6537f066d'}
2024-04-02 14:48:02.452 DEBUG (MainThread) [custom_components.anker_solix] Updating Device Details
2024-04-02 14:48:02.452 DEBUG (MainThread) [custom_components.anker_solix] Getting bind devices
2024-04-02 14:48:02.453 DEBUG (MainThread) [custom_components.anker_solix] Request Url: POST https://ankerpower-api.anker.com/power_service/v1/app/get_relate_and_bind_devices
2024-04-02 14:48:02.454 DEBUG (MainThread) [custom_components.anker_solix] Request Headers: {'Content-Type': 'application/json', 'Model-Type': 'DESKTOP', 'App-Name': 'anker_power', 'Os-Type': 'android', 'Country': 'US', 'Timezone': 'GMT-07:00', 'x-auth-token': '8d###masked###cfd1###masked###943d###masked###79', 'gtoken': '20###masked###c206###masked###86'}
2024-04-02 14:48:02.454 DEBUG (MainThread) [custom_components.anker_solix] Request Body: None
2024-04-02 14:48:02.612 DEBUG (MainThread) [custom_components.anker_solix] Request Response: {'code': 0, 'msg': 'success!', 'data': {'data': [{'device_sn': 'AZV7440E02100189', 'product_code': 'A1790', 'bt_ble_id': 'F02C4CCA-7DAC-8D2B-B9EF-7DC39C53', 'bt_ble_mac': 'E8EECCD24436', 'device_name': 'SOLIX F3800', 'alias_name': 'SOLIX F3800', 'img_url': 'https://public-aiot-ohi-prod.s3.dualstack.us-east-2.amazonaws.com/anker-power/public/product/2023/11/22/iot-admin/bXAgVYcpnksWkU4g/picl_A1790_normal.png', 'link_time': 1712094180, 'wifi_online': True, 'wifi_name': '', 'relate_type': ['ble', 'wifi'], 'charge': False, 'bws_surplus': 0, 'device_sw_version': 'v1.7.6', 'has_manual': True, 'hes_data': None}]}, 'trace_id': '1e9241ce2dd64638aa334e6b99679a85'}
2024-04-02 14:48:02.613 DEBUG (MainThread) [custom_components.anker_solix] Getting OTA settings
2024-04-02 14:48:02.615 DEBUG (MainThread) [custom_components.anker_solix] Request Url: POST https://ankerpower-api.anker.com/power_service/v1/app/get_auto_upgrade
2024-04-02 14:48:02.616 DEBUG (MainThread) [custom_components.anker_solix] Request Headers: {'Content-Type': 'application/json', 'Model-Type': 'DESKTOP', 'App-Name': 'anker_power', 'Os-Type': 'android', 'Country': 'US', 'Timezone': 'GMT-07:00', 'x-auth-token': '8d###masked###cfd1###masked###943d###masked###79', 'gtoken': '20###masked###c206###masked###86'}
2024-04-02 14:48:02.616 DEBUG (MainThread) [custom_components.anker_solix] Request Body: None
2024-04-02 14:48:02.708 DEBUG (MainThread) [custom_components.anker_solix] Request Response: {'code': 0, 'msg': 'success!', 'data': {'main_switch': True, 'device_list': [{'device_sn': 'AZV7440E02100189', 'device_name': 'SOLIX F3800', 'auto_upgrade': True, 'alias_name': 'SOLIX F3800', 'icon': 'https://public-aiot-ohi-prod.s3.dualstack.us-east-2.amazonaws.com/anker-power/public/product/2023/11/22/iot-admin/bXAgVYcpnksWkU4g/picl_A1790_normal.png'}]}, 'trace_id': 'afd2d85e66556bc7c058d65df32cd2fb'}
2024-04-02 14:48:02.709 DEBUG (MainThread) [custom_components.anker_solix] Coordinator matt data: {'AZV7440E02100189': {'device_sn': 'AZV7440E02100189', 'device_pn': 'A1790', 'type': 'pps', 'bt_ble_mac': 'E8EECCD24436', 'name': 'SOLIX F3800', 'alias': 'SOLIX F3800', 'wifi_online': True, 'charge': False, 'bws_surplus': '0', 'sw_version': 'v1.7.6', 'auto_upgrade': True}}
2024-04-02 14:48:02.709 DEBUG (MainThread) [custom_components.anker_solix] Finished fetching anker_solix_matt data in 0.703 seconds (success: True)

Diagnostics dump

No response

[thomluther]

Hello
The cloud Api provides only data for devices that are configured into a Power system (= Api site).
You have no sites listed for your account in the cloud, means your PPS is a standalone device only, not power data available in the cloud.
What you see in the App is data provided either via BT or via a MQTT server that gets the data when you watch them in the App.
None of them is accessible via cloud Api, therefore cannot be supported in the integration.

[thomluther]

The sensors that you see is the ONLY data that the cloud Api has about your device.
The meaning of BWS surplus is unknown to me as well, never saw any value there in the cloud.

[mcowger]

Understood. Might be worth a warning in the README that stand alone systems don’t work before folks do the work to get signed up.

…

-- Matt

On Wed, Apr 3, 2024 at 4:58 AM Thomas Luther ***@***.***> wrote: The sensors that you see is the ONLY data that the cloud Api has about your device. The meaning of BWS surplus is unknown to me as well, never saw any value there in the cloud. — Reply to this email directly, view it on GitHub <#31 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAOXCTBM4OV4NVWLRPR3BUDY3PVE5AVCNFSM6AAAAABFUFBVX2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMZUGM4DGNJYGY> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[thomluther]

I have already information there which devices are supported, it's only the solarbank and the Anker inverters. But I will add a warning to make the standalone limitation clear

[scyto]

I have already information there which devices are supported, it's only the solarbank and the Anker inverters. But I will add a warning to make the standalone limitation clear

Given in the US they are called 'Portable Powerstations' and within that 'Flex Series,' 'Camping Series' and 'eXtreme Series' and there is nothing called Solarbank on the website anymore https://www.anker.com/anker-solix you might want to be less judgmental of people reading your notes wrong and mis-understanding.

I read you notes many times over and had to find this thread before i understood there were some models that provide nothing of value over the API.

tl;dr there is nothing purchasable on the market in the US that this integration would seem to support - i guess solar bank is something that was discontinued? or maybe rebranded?

[kitokirisaki]

tl;dr there is nothing purchasable on the market in the US that this integration would seem to support - i guess solar bank is something that was discontinued? or maybe rebranded?

Guess the US does not have the solar (panel/bank/inverter) portfolio like it is in the EU.

[thomluther]

Correct they have different portfolios for the devices. And Solarbank is just sold in the EU, there might be less of market in other countries, even in EU it is used just on few countries.
But Anker started to sell power panels like X1 in EU as well, so there will be more Anker devices connecting to the cloud.
And various flexible units called PPU (Portable Power unit) are also sold.
Anyway, at the end it does not depend on the device itself if they can be supported by the Api. Only if you can create a power system in the App and add your device into a system it potentially delivers regular consumption data to the Api cloud that could be supported. It depends on every device.
I also just learned for example, that it is not possible to create a power system only with Solar Panels and Anker inverters. So they cannot be supported by the Api either when not bundled with a Solarbank in a Power system...

Regarding the HA integration Readme documentation, I listed both of the Solarbank and Inverter as supported and made also a note that Standalone devices cannot be supported. So don't know what else to be documented there...

[thomluther]

By the way, also with the X1 there seem to be issues when using PPS attached to it, see Api library issue.
Up to now, I haven't seen any system export that provided any consumption values for any type of PPS. Not sure how they are supported via the app, maybe PPS do not report regular usage data to the cloud, although the structures seem to support them, but the Api responses never show any data for the PPS.

[scyto]

Standalone devices cannot be supported.

this makes sense to you, it is to vague to be of use to new users, unless you list explicit ranges in multiple countries (you don't need to do models) you will continue to get the same question over and over again - your call on what you want to change - note Anker are selling bucket loads of the US ranges - they have been discounts a huge amount for the last 2 mo in the US....

[thomluther]

Well, only solarbank e1600 systems are supported at this point in time. Nothing else and other devices don't seem to report even data when the main device it added to a power system, like a Power Panel that has attached F3800 PPS, see #117

So today only following models are supported, I will add them to the readme during next update.
A17C0: Solarbank E1600 Gen 1
A5143: MI80 inverter