No longer seem to be getting motion/ding alerts

[thefunkygibbon]

I've been using it successfully for about a year and this last week or so has been super sketchy in terms of if i get alerted that someone is at the door or motion recording or anything of the link.

I've checked the entity within Home assistant and it shows that I havent had any motion or dings for days (the default reboot time/date).
Testing moving around outside and it doesnt pick anything up.

Weirdly it must be working with MQTT correctly because I can happily click on the take snapshot button and it updates the snapshot, which , as well as the stream, I can view with no issues.

Any thoughts?
Obviously things have been rebooted to no avail.

Oh and the Ring HA plugin which I still have setup shows the motion detected and dings donged correctly.

[thefunkygibbon]

just tested another mqtt based device and that is working fine.

whilst keeping monitoring the mqtt queues I'm not seeing anything when i ring the bell or move in front of it. but if i press the take snapshot button i see the message in mqtt about it.

[thefunkygibbon]

just looking through the FAQ stuff for this specific issue and it says to log into the ring-mqtt web UI ... i didnt know there was one and I Cannot see any documentation as to how to do so

[tsightler]

The TL;DR version is, stop ring-mqtt, remove ring-mqtt accounts from Ring Control Center, re-auth ring-mqtt as you did during initial installation (process varies based on install method, Web UI is primarily for addon users and button to launch it is in the HA UI).

[thefunkygibbon]

The TL;DR version is, stop ring-mqtt, remove ring-mqtt accounts from Ring Control Center, re-auth ring-mqtt as you did during initial installation (process varies based on install method, Web UI is primarily for addon users and button to launch it is in the HA UI).

got ya, thanks for replying.
fwiw I did reconnect it again last night, but I couldn't seem to remove the accounts from the control center (although I just tested it again and i can now) and it didnt make any difference. i dont have anything listed saying ring-mqtt or anything similar, its all "Python android" and a couple of "device name not found" which are all dated long before i started using this system.
I'll go through and disconnect everything i guess.
but since I've got ring normal integration , i've just swapped the automations i have to use those motion sensor entities instead, and tbf everything seems to be working as expected.

[tsightler]

Python is probably the native HA integration so you don't want to remove those if you are using it as well. It's only the ones that say ring-mqtt, and perhaps blank ones, that have to be removed.

However, it's a good idea to remove any unused devices from this screen because having lots of phantom/unused devices is one of the most common causes of notification issues.

[jasonhnz]

I had this issue as well. I logged into control centre ad only one ring-mqtt account logged in so removed that and some others.
After a restart, I now have motion events again but even hough there have been no changes to my cameras, all smart alerts no longer exist. There are no options for person detection and all the sensors have been removed. Has something happened on ring's side ? Is there something else I could try to try and get smart events/sensors back?

[tsightler]

I don't really know what this means. Smart alerts is a feature in the Ring app, available only with a Ring subscription. Whether it exists or not has nothing to do with ring-mqtt, nor do I have any idea what "all the sensors have been removed" means.