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Unable to Login on Desktop Application - "You are offline. Upgrade to a paid plan to enable offline login" #8060

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MineGene opened this issue Dec 1, 2024 · 2 comments
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bug broken functionality, usability problems, unexpected errors desktop Desktop client related issues

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@MineGene
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MineGene commented Dec 1, 2024

macOS Version: 15.1
Tuta Desktop Version: 253.241126.2

Description:
I am experiencing an issue when attempting to log in to the Tuta desktop application. The application displays a message stating, "You are offline. Upgrade to a paid plan to enable offline login," preventing me from accessing my account.

Steps to Reproduce:

  1. Open the Tuta desktop application on macOS 15.1.
  2. Enter my login credentials (username and password).
  3. Click on the "Login" button.
  4. Observe the error message displayed.

Expected Result:
I expect to be able to log in to the Tuta desktop application without any issues, regardless of my plan status, as I am currently connected to the internet.

Actual Result:
The application displays the message "You are offline. Upgrade to a paid plan to enable offline login," and I am unable to log in.

Additional Information:
I have verified that my internet connection is stable and functioning properly.
I have tried restarting the application and my computer, but the issue persists.

@MineGene MineGene added bug broken functionality, usability problems, unexpected errors desktop Desktop client related issues labels Dec 1, 2024
@charlag
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charlag commented Dec 2, 2024

Hi, thank you for the report.
Can you confirm that the browser version works correctly?
If that is the case could you please try deleting your credentials and logging in again

@MineGene
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MineGene commented Dec 2, 2024

Hi, thank you for the report.

Can you confirm that the browser version works correctly?

If that is the case could you please try deleting your credentials and logging in again

Thanks for the reply, I have since deleted the app. This is the third time within a month I have been unable to login. I am finding the PWA far more reliable for everyday use.

@MineGene MineGene closed this as completed Dec 2, 2024
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Labels
bug broken functionality, usability problems, unexpected errors desktop Desktop client related issues
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