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macOS Version: 15.1
Tuta Desktop Version: 253.241126.2
Description:
I am experiencing an issue when attempting to log in to the Tuta desktop application. The application displays a message stating, "You are offline. Upgrade to a paid plan to enable offline login," preventing me from accessing my account.
Steps to Reproduce:
Open the Tuta desktop application on macOS 15.1.
Enter my login credentials (username and password).
Click on the "Login" button.
Observe the error message displayed.
Expected Result:
I expect to be able to log in to the Tuta desktop application without any issues, regardless of my plan status, as I am currently connected to the internet.
Actual Result:
The application displays the message "You are offline. Upgrade to a paid plan to enable offline login," and I am unable to log in.
Additional Information:
I have verified that my internet connection is stable and functioning properly.
I have tried restarting the application and my computer, but the issue persists.
The text was updated successfully, but these errors were encountered:
MineGene
added
bug
broken functionality, usability problems, unexpected errors
desktop
Desktop client related issues
labels
Dec 1, 2024
Hi, thank you for the report.
Can you confirm that the browser version works correctly?
If that is the case could you please try deleting your credentials and logging in again
Can you confirm that the browser version works correctly?
If that is the case could you please try deleting your credentials and logging in again
Thanks for the reply, I have since deleted the app. This is the third time within a month I have been unable to login. I am finding the PWA far more reliable for everyday use.
macOS Version: 15.1
Tuta Desktop Version: 253.241126.2
Description:
I am experiencing an issue when attempting to log in to the Tuta desktop application. The application displays a message stating, "You are offline. Upgrade to a paid plan to enable offline login," preventing me from accessing my account.
Steps to Reproduce:
Expected Result:
I expect to be able to log in to the Tuta desktop application without any issues, regardless of my plan status, as I am currently connected to the internet.
Actual Result:
The application displays the message "You are offline. Upgrade to a paid plan to enable offline login," and I am unable to log in.
Additional Information:
I have verified that my internet connection is stable and functioning properly.
I have tried restarting the application and my computer, but the issue persists.
The text was updated successfully, but these errors were encountered: