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This plugin is based on the request feature in archivesspace/public; the purpose is to repurpose the original request mechanism to allow users to get reference help.

models: Question inherits from RequestItem

controllers: QuestionsController does not inherit from the RequestsController mainly because of the mailer

mailers: Overriding the mailer is tricky, the system wants to look for the mailer in archivesspace/public/mailers. Instead, the QuestionsMailer is defined in the plugin_init.rb.

views: shared/_request_form.html.erb is overridden to include the labels and fields required for using the request to ask a reference question.