When ticket is in the trashed tab should not be the agent updated #38
Labels
Bug
Something isn't working
Fixed Proposed
Regarding PR is already created for this issue
Fixed
Regarding this issue is resolved now
Description
When the ticket is in the trashed tab should not be the agent updated at this moment
How to reproduce
Step 1: Create a ticket and trash the ticket
Step 2: Now go to the postman and update the agent from the postman API side with the trashed ticket id
Using this API:
API URL: {helpdesk_url}/api/v1/ticket/{ticketId}
Method: [PATCH]
Authorization: Basic {API token}
Inputs for agent Update:
property: agent(property is agent)
value: agent Id(agent id)
Note:
These inputs give in body -> x-www-form-urlencoded
Step 3: Here the ticket agent is updated successfully
Possible Solution
If we are updating the agent with a trashed ticket id from the postman side should not be updated the agent because on the uvdesk helpdesk trashed ticket agent is not updated:
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