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When replying with a note and forward option added to the customer account so should not be added as a note and forward in the tickets #39

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komal-sh-27 opened this issue Aug 29, 2022 · 0 comments
Open

When replying with a note and forward option added to the customer account so should not be added as a note and forward in the tickets #39

komal-sh-27 opened this issue Aug 29, 2022 · 0 comments
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Bug Something isn't working Fixed Proposed Regarding PR is already created for this issue Fixed Regarding this issue is resolved now

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@komal-sh-27
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komal-sh-27 commented Aug 29, 2022 •
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Description
When replying with a note and forward option added to the customer account so should not be added as a note and forward in the ticket thread

How to reproduce
Step 1: Reply from the postman side with the note and forward option choose
Step 2: Here added actAsType and actAsEmail is customer account
Step 3: Go to the admin panel and here note and forward added from the customer account:

Note added from the customer account:

image

Forward added from the customer account:

image

Possible Solution

If we use reply add from the postman side with the customer account so should not be added a note and forwarded with the customer account because on uvdesk helpdesk from the customer side is not available the note and forward option.
@komal-sh-27 komal-sh-27 added the Bug Something isn't working label Aug 29, 2022
@komal-sh-27 komal-sh-27 changed the title When replying with a note added to the customer account so should not be added as a note in the tickets When replying with a note and forward option added to the customer account so should not be added as a note and forward in the tickets May 30, 2023
@Abhi12-gupta Abhi12-gupta mentioned this issue Jun 9, 2023
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@komal-sh-27 komal-sh-27 added the Fixed Proposed Regarding PR is already created for this issue label Jun 16, 2023
@Abhi12-gupta Abhi12-gupta mentioned this issue Jun 23, 2023
Closed
@papnoisanjeev papnoisanjeev added the Fixed Regarding this issue is resolved now label Dec 16, 2024
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@papnoisanjeev @komal-sh-27