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In forward option does not attach attachments, if attachments add to a message reply #581

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komal-sh-27 opened this issue Jul 22, 2022 · 0 comments
Open

In forward option does not attach attachments, if attachments add to a message reply #581

komal-sh-27 opened this issue Jul 22, 2022 · 0 comments
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@komal-sh-27
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Description
In forward option does not attach attachments, if attachments add to a message reply

How to reproduce

Step 1: Go to the customer side and reply from here with an attachment

Step 2: Go to the admin side and now forward this message thread to another agent:

image

image

So here only show a message not added attachment when forwarding the message:

image

Possible Solution

If an attachment adds to any message reply if forward this message to another agent so should add an attachment with a message reply.
@komal-sh-27 komal-sh-27 added Bug Something isn't working Attachment Something isn't downloaded or attach labels Jul 22, 2022
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@komal-sh-27