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readme.txt
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=== UVdesk Free Helpdesk for Wordpress ===
Contributors: webkul
Tags: form, database, db, data, value, shortcode, submit, helpdesk, customer support, form builder, social app integration, Knowledge base, Agent Reports, Task, Helpdesk
Requires at least: 3.2
Tested up to: 4.9.5
Stable tag: 2.0
License: GNU/GPL for more info see license.txt included with plugin
License URI: http://www.gnu.org/licenseses/gpl-2.0.html
== Description==
Uvdesk is a omni channel helpdesk for providing quick assistance to customers through diverse horizontal mediums. It needs only quick sign up to be yours for delivering fantastic customer support for your channel
Numerious Apps Integrations - [https://support.uvdesk.com/en/folder/184](https://support.uvdesk.com/en/folder/184)
Automated Systems - [https://support.uvdesk.com/en/folder/175](https://support.uvdesk.com/en/folder/175)
Effective Ticket Tools - [https://support.uvdesk.com/en/folder/181](https://support.uvdesk.com/en/folder/181)
Store Upfront Setting - [https://support.uvdesk.com/en/folder/174](https://support.uvdesk.com/en/folder/174)
Custom Forms - [https://support.uvdesk.com/en/category/245](https://support.uvdesk.com/en/category/245)
Tracking of Support Staff - [https://support.uvdesk.com/en/folder/179](https://support.uvdesk.com/en/folder/179)
Much More - [https://support.uvdesk.com/en/](https://support.uvdesk.com/en/)
[youtube https://www.youtube.com/watch?v=nd-fDLNNFfc]
== Whats new? ==
1. With the latest upgrade to PWA, now you can use UVdesk seamlessly on your smartphone like a native mobile app with features like offline syncing, mobile view UI, faster page load and addition to the home screen.
2. [YouTube](https://support.uvdesk.com/en/blog/uvdesk-how-to-install-and-configure-youtube-app) app integration is now available along with [SLA](https://support.uvdesk.com/en/blog/uvdesk-sla) and [E-mail](https://support.uvdesk.com/en/blog/uvdesk-ticket-delivery-status) delivery status.
3. Upload File Size of any limit from [Google Drive](https://support.uvdesk.com/en/blog/uvdesk-google-drive), [OneDrive](https://support.uvdesk.com/en/blog/uvdesk-onedrive), [Box](https://support.uvdesk.com/en/blog/uvdesk-box) and [Dropbox](https://support.uvdesk.com/en/blog/uvdesk-dropbox).
**Free WordPress Helpdesk**
To make the whole process easier for both whether they are customers or support staff for providing efficient support with the assurance that no lead remain unsolved Uvdesk Wordpress helpdesk is there to make it true.Provide
This app is free of cost.
It allows customer to send support request anytime 24x7
Admin and assigned could reply on support request
Using effective tools to manage tickets support team could respond quickly.
Admin and assigned could distinguish all tickets based on their status Pending, Resolved, Spam, Answered.
Support staff can filter any ticket on the basis of Assigned to, Customer, Group, Team, Priority, Type, Tag, Mailbox, Source, after date, before or on a date.
To garner customer’s details it allows to fetch order details of woocommerce store
Customer support and authentication simultaneously under crow's net.
Both admin and customer gets notified on new query and new reply respectively.
Both admin and buyer can view history of tickets.
== Installation ==
1. Upload the `uvdesk-app` folder to the `/wp-content/plugins/` directory
2. Activate the plugin through the 'Plugins' menu in WordPress
3. Configure the plugin using the 'uvdesk-settings' menu
== Screenshots ==
1. The first screenshot 1.png shows first step to click on plugin menu and then click on add new sub menu option in dashboard.
2. This screen shot description corresponds to 2.png. and it shows to click on upload plugin button.
3. This screen shot description corresponds to 3.png. and it shows to choose files for uploading the required plugin zip.
4. This screen shot description corresponds to 4.png. and it shows to install button which on clicks install the plugin.
5. This screen shot description corresponds to 5.png. and it shows to Option to activate the plugin once installed.
6. This screen shot description corresponds to 6.png. and it shows to Settings for the uvdesk app plugin.
7. This screen shot description corresponds to 7.png. and it shows to various option provided for the settings of uvdesk app plugin and how it works using these settings.
8. This screen shot description corresponds to 8.png. and it shows that you need to go to domain you have selected like opencart.uvdesk.com and after login as shown you need to create and access token which you will later use in uvdesk settings.
9. This screen shot description corresponds to 9.png. this screen shot shows front end view of the plugin for the admin means list of tickets with various facilities .
10. This screen shot description corresponds to 10.png. This screen shows the single ticket view which includes threads of tickets.
11. This screen shot description corresponds to 11.png. This screen shows the shows the login for form where admin and customer both can login and will be redirected to their respective pages after valid login details.
12. This screen shot description corresponds to 12.png. This screen shows the ticket list view for the customer.
13. This screen shot description corresponds to 13.png. This screen shows the tickets is also synced main uvdesk site.
== Frequently Asked Questions ==
= No questions asked yet =
Feel free to do so.
For any Query please generate a ticket at [https://support.uvdesk.com/](https://support.uvdesk.com/)
== Upgrade Notice ==
= 1.0.0 =
This will include if in case the symfony api is updated for uvdesk app so in that one should must update this plugin since we will be also updating the code and the older version will not work according to new api of symfony
== Changelog ==
= 2.0.0 =
1. Admin access is been provided in the backend.
2. Improved user interface for both admin and customer side ticket system.
= 1.0.0 =
Initial release