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When the agent is not assigned in the ticket so reply is not added from the WordPress panel #3

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komal-sh-27 opened this issue Mar 30, 2023 · 0 comments

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bug

komal-sh-27 commented Mar 30, 2023 •

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When the agent is not assigned in the ticket so reply is not added from the WordPress panel

How to Reproduce:

Step 1: Login with worpdress helpdesk panel

Step 2: Now click on that ticket without agent assigned:

Step 3: Now reply in this ticket and submit reply:

After the submit reply here submit reply not showing:

Note: If agent assigned in ticket so reply from admin and cust end so reply added successfully also reply showing in ticket

komal-sh-27 added the bug label

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