create known issue: [en] 1014701

Author: vtex-known-issues[bot]

docs/en/known-issues/Intelligent Search/autocomplete-suggestion-api-removes-special-characters-from-the-product-name.md

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+---
+title: 'Autocomplete Suggestion API removes special characters from the product name'
+slug: autocomplete-suggestion-api-removes-special-characters-from-the-product-name
+status: PUBLISHED
+createdAt: 2025-10-31T17:39:29.156Z
+updatedAt: 2025-10-31T17:39:29.156Z
+contentType: knownIssue
+productTeam: Intelligent Search
+author: 2mXZkbi0oi061KicTExNjo
+tag: Intelligent Search
+slugEN: autocomplete-suggestion-api-removes-special-characters-from-the-product-name
+locale: en
+kiStatus: Backlog
+internalReference: 1014701
+---
+
+## Summary
+
+
+This issue occurs when searching for a term, and the autocomplete suggestion returns terms without special characters, even if the search term contains any special character, resulting in incorrect search results.
+
+
+#### Simulation
+
+
+
+1. Request for the API route GET `https://..com.br/api/io/_v/api/intelligent-search/autocomplete_suggestions?query=` or use the search bar component to return suggestions for autocomplete for a giving search term(s).
+2. Observe the autocomplete suggestions provided by the system.
+3. Note that any special character is missing from the returned suggestions for autocomplete.
+
+For example, if the term "headphone" is searched in the autocomplete suggestion API or search component, the suggestion results, if containing a special character in the name, will be displayed as "Headphone Bluetooth 5 0" instead of having the dot in the number "5.0". The correct format should be "Headphone Bluetooth 5.0". The same happens if a search already contains a special character, for example "headphone 5.0", it'll also return "Headphone Bluetooth 5 0".
+
+When selecting this suggestion in the product_search API, will not return results.
+
+
+#### Workaround
+
+
+N/A
+