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This project is a work in progress
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This is a support ticket system in which a client can submit a ticket requesting support.
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Uses XML to store data about users and tickets for a ticket tracking system
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When logged in as a client, a user can see the a list of the tickets associated with their account. From their they can select 'details' and see a history of messages to and from a staff user. They will also have the option to send an additional message.
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When logged in as a member or staff, a user is able to see ALL tickets, see message history for each ticket, and respond via chat.
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This web app uses session variales to validate the credentials of a user attempting to access information regarding tickets and messages. If a user has not been authenticated,they will be redirected to the login page.
- Username: sjohnson
- password: password
- Username: rthompson
- password: password