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Improve error messages related to Jetpack connection #23618

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kean opened this issue Sep 19, 2024 · 1 comment
Open

Improve error messages related to Jetpack connection #23618

kean opened this issue Sep 19, 2024 · 1 comment

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@kean
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kean commented Sep 19, 2024

The app displays errors directly as they come from the backend, which sometimes results in cryptic messages. The details are welcome because it provides the user with something that they can search for online or refer to when contacting support. However, in some scenarios, the app could also show a link to https://jetpack.com/support/reconnecting-reinstalling-jetpack/ and/or https://jetpack.com/support/getting-started-with-jetpack/troubleshoot-jetpack-connection-error-messages/, which is a common step that the support asks the user to perform to resolve some of these issues.

@dangermattic
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Thanks for reporting! 👍

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