diff --git a/basics/find-ticket/browse.rst b/basics/find-ticket/browse.rst index 3c745d11..edb6a385 100644 --- a/basics/find-ticket/browse.rst +++ b/basics/find-ticket/browse.rst @@ -28,8 +28,7 @@ custom-defined filters): * Click on column headings to change the display order. * Click-and-drag column dividers to adjust their width. - * :doc:`Ticket states ` are - **color-coded:** + * The need for action is color coded and reflects mainly the :doc:`ticket states `: .. include:: /snippets/ticket-state-type-circles.rst * :doc:`Ticket priorities ` are diff --git a/locale/user-docs.pot b/locale/user-docs.pot index ca20a7b9..132a0c74 100644 --- a/locale/user-docs.pot +++ b/locale/user-docs.pot @@ -8,7 +8,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad User Documentation pre-release\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2025-02-11 08:50+0100\n" +"POT-Creation-Date: 2025-02-12 14:38+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: FULL NAME \n" "Language-Team: LANGUAGE \n" @@ -1167,76 +1167,64 @@ msgid "**🖱️ UI Protip**" msgstr "" #: ../advanced/tabs.rst:26 -#: ../basics/find-ticket/browse.rst:31 msgid ":doc:`Ticket states ` are **color-coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 -#: ../extras/knowledge-base.rst:214 #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 -msgid "|grn|" +msgid "|ylw|" msgstr "" #: ../snippets/ticket-state-type-circles.rst:5 #: ../snippets/ticket-state-type-circles.rst:5 #: ../snippets/ticket-state-type-circles.rst:5 #: ../snippets/ticket-state-type-circles.rst:5 -msgid "**Closed**" +msgid "**Action needed** (e.g. new, open, pending reached)" +msgstr "" + +#: ../snippets/ticket-state-type-circles.rst:6 +#: ../snippets/ticket-state-type-circles.rst:6 +#: ../snippets/ticket-state-type-circles.rst:6 +#: ../snippets/ticket-state-type-circles.rst:6 +msgid "|blk|" msgstr "" #: ../snippets/ticket-state-type-circles.rst:7 #: ../snippets/ticket-state-type-circles.rst:7 #: ../snippets/ticket-state-type-circles.rst:7 #: ../snippets/ticket-state-type-circles.rst:7 -msgid "**Merged**" +msgid "**Paused, no action needed right now** (e.g. pending)" msgstr "" #: ../snippets/ticket-state-type-circles.rst:8 #: ../snippets/ticket-state-type-circles.rst:8 #: ../snippets/ticket-state-type-circles.rst:8 +#: ../extras/knowledge-base.rst:214 #: ../snippets/ticket-state-type-circles.rst:8 -msgid "|blk|" +msgid "|grn|" msgstr "" #: ../snippets/ticket-state-type-circles.rst:9 #: ../snippets/ticket-state-type-circles.rst:9 #: ../snippets/ticket-state-type-circles.rst:9 #: ../snippets/ticket-state-type-circles.rst:9 -msgid "**Postponed** (Marked as pending; no immediate action required.)" +msgid "**No action needed any more** (e.g. closed, merged)" +msgstr "" + +#: ../snippets/ticket-state-type-circles.rst:10 +#: ../snippets/ticket-state-type-circles.rst:10 +#: ../snippets/ticket-state-type-circles.rst:10 +#: ../snippets/ticket-state-type-circles.rst:10 +msgid "|red|" msgstr "" #: ../snippets/ticket-state-type-circles.rst:11 #: ../snippets/ticket-state-type-circles.rst:11 #: ../snippets/ticket-state-type-circles.rst:11 #: ../snippets/ticket-state-type-circles.rst:11 -msgid "|ylw|" -msgstr "" - -#: ../snippets/ticket-state-type-circles.rst:12 -#: ../snippets/ticket-state-type-circles.rst:12 -#: ../snippets/ticket-state-type-circles.rst:12 -#: ../snippets/ticket-state-type-circles.rst:12 -msgid "**New / Open** (Ready for action.)" -msgstr "" - -#: ../snippets/ticket-state-type-circles.rst:14 -#: ../snippets/ticket-state-type-circles.rst:14 -#: ../snippets/ticket-state-type-circles.rst:14 -#: ../snippets/ticket-state-type-circles.rst:14 -msgid "|red|" -msgstr "" - -#: ../snippets/ticket-state-type-circles.rst:15 -#: ../snippets/ticket-state-type-circles.rst:15 -#: ../snippets/ticket-state-type-circles.rst:15 -#: ../snippets/ticket-state-type-circles.rst:15 -msgid "**Escalated** (Requires urgent attention.)" +msgid "**Immediate action needed** (ticket escalated due to an SLA violation)" msgstr "" #: ../advanced/tabs.rst:31 @@ -1728,7 +1716,11 @@ msgstr "" msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:35 +#: ../basics/find-ticket/browse.rst:31 +msgid "The need for action is color coded and reflects mainly the :doc:`ticket states `:" +msgstr "" + +#: ../basics/find-ticket/browse.rst:34 msgid ":doc:`Ticket priorities ` are **color-coded:**" msgstr "" @@ -1737,7 +1729,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:42 +#: ../basics/find-ticket/browse.rst:41 #: ../basics/service-ticket/settings/priority.rst:11 msgid "Zammad's 3 default priorities allow you to see the importance of your tickets better." msgstr "" diff --git a/snippets/ticket-state-type-circles.rst b/snippets/ticket-state-type-circles.rst index dc0b5e60..0d124c3c 100644 --- a/snippets/ticket-state-type-circles.rst +++ b/snippets/ticket-state-type-circles.rst @@ -1,19 +1,14 @@ .. list-table:: :widths: 5 45 - * - |grn| - - **Closed** - * - |grn| - - **Merged** - * - |blk| - - **Postponed** - (Marked as pending; no immediate action required.) * - |ylw| - - **New / Open** - (Ready for action.) + - **Action needed** (e.g. new, open, pending reached) + * - |blk| + - **Paused, no action needed right now** (e.g. pending) + * - |grn| + - **No action needed any more** (e.g. closed, merged) * - |red| - - **Escalated** - (Requires urgent attention.) + - **Immediate action needed** (ticket escalated due to an SLA violation) .. |grn| raw:: html