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HTML Mail Beta #300

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svoop opened this issue Apr 22, 2016 · 0 comments

svoop commented Apr 22, 2016

Zendesk is currently running a beta program for HTML mail support:
https://support.zendesk.com/hc/en-us/community/topics/200468567

However, the following does not yet appear to work:

zendesk = Zendesk::Client.instance
ticket   # => #<Zendesk::Ticket:0x007f9b8959b2e0 ...>
comment = ZendeskAPI::Ticket::Comment.new(zendesk)
comment.body = "<p>...</p>"   # HTML mail body
ticket.comment = comment
ticket.save

(I know, this could be simplified a little, however, this is the code right now written by someone else.)

The comment is added, however, it is treated as plain text:

Maybe some modifications are needed for the gem to support HTML mail?

The text was updated successfully, but these errors were encountered:

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